39362 comments found.
Hello I purchased my templete, but now when I try to activate layer slider wp , I can’t because purchase code is invalid. Help I need to resolve it. thank you. message : “Your purchase code appears to be invalid. Please take special care to enter it correctly without accidentally including spaces or other additional characters. Please note, you can’t activate LayerSlider with your theme’s purchase code. This also can be a temporary issue in our services. In that case please try it again in a few hours.” I spend all morning trying to resolve it. thank you in advance.
Hello,
Thank you for contacting us! It’s actually best to send support related questions to our support center for one on one assistance from one of our support members. For future questions / support, you can send us a support request here > https://theme-fusion.com/support/
Regarding the LayerSlider (and Revolution slider), these are two premium plugins that come bundled with the theme’s license and don’t include an individual license / purchase key for registration through their registration services. Plugin updates will be send along with theme updates, so if an update is available for the premium plugins when we package the theme update, it will be included with the theme update. If you want to find out more about this process, see our guide here > http://bit.ly/2fsBN5Z
I hope this helps!
-Weston
Best solution for a wish list for WooCommerce products? One year ago from the support: “We do not currently have a wish list feature but do plan on adding one soon”. Is this coming or should I look for a compatible plugin? “click on the heart” is a standard feature in most Woo shop-templates.
Hello,
We don’t currently have this feature in Avada. However, WooThemes has an extension that offers this same functionality. You can find that here > http://bit.ly/2gznKaP
I hope this helps!
-Weston
if I own a license for Visual Composer, is it safe to update to 5.0 or do i need to wait for the author to release a new version of Avada that’s fully compatible?
Hello,
Theme Fusion doesn’t test against Visual Composer for compatibility as the Avada theme includes a proprietary builder already. However, if you would rather use the Visual Composer plugin, it would be best to test each update on a staging site before updating your live site. That way you can be sure the update goes smoothly / sort out any issues before updating your live site. You can find our guide on staging sites here > http://bit.ly/2fsIfKo
I hope this helps!
-Weston
Yes, I do like Fusion builder, but i wish there was more modules, that’s why I resort to Visual Composer a t times. Thanks though 
Hello!
There will be more and more modules added, lots more
Thanks!
We are getting a lot of 404 for /wp-content/themes/Avada/closedhand.cur
Hello,
We would be happy to check into this for you! The Themeforest comments section is actually meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Thank you!
-Weston
Hi.
I am using Header Layout 1. The header has a dark background. It is showing up correctly on regular screens but on mobiles the background is white. Since our logo is also white, it is getting washed out.
Where do I change the opacity and/or background color for the header for mobiles…??
Thanlks in advance.
Hello @antonioss1
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Duplicate!
Hello, 10 days ago i wrote a ticket for something else but till now i don’t have any answer. So i write here because somebody answers not like your ticket support.
Hi there
Having checked and according to our support system you have not created any support tickets to date -> http://d.pr/i/GxYi – using the link below please create a support and our team will assist you asap
Click Here To Create An Account & Get Support
Thank you, MB
Hi. I have the WordPress version of this theme. Are you planning to release the HTML version?
Hello @luckytiger21
Not right now, we do not have any plans for HTML template of Avada but if something like that happens our customers will know via newsletter.
Thanks
Ammar
Duplicate!
Before I waste money paying $42 for the support I need to know if it is possible to be able to upgrade from Avada 3.6.2 theme to the current theme and get the fusion core/builder to work if I pay for the support. In my testing site I tried this upgrade but the fusion core and fusion builder no longer work. Is it because I upgrade from 3.6.2 version….will it ever work…Just want to know before I pay for support and it’s just not possible or not. If not I will just repurchase the newer version and start from there…please let me know.thanks.
Hello @webfaith5
It is definitely possible to update from 3.6.2 to 5.0.5 and get it work without any issues at all, however you might need to follow an update route by updating to 4.0.3 first and then to 5.0.5.
These complete instructions are inside the Important Update Info section area of our theme.
However if you want to get further precise assistance we will suggest you to open a new ticket with us and we will gladly assist.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi! Is there a ready translation of the administrative part of the panel on Russian language?
Hello @artur8928
You should be able to completely translate backend as well as frontend of theme using this translation documentation : https://theme-fusion.com/avada-doc/translations/
If you need further assistance.
Click Here To Create An Account & Get Avada Support
Cheers.
Ammar
Embedded in the template, an interactive map that will allow you to visualize the geography of business.
Hey @Artur8928
I am not sure about your query here, we have our Google Map shortcode that you can use and it works all fine and good, can you please provide some more info on this query
Thanks
Ammar
I want to show on the World map, the geography of sales of my company, using markers or attached photos.
Hi @artur8928,
You could use the Google Maps element with custom markers and below that you could use other Avada data related elements like progress bars, counter boxes etc.
If you’re interested in checking out a demo of Avada’s elements you can do that on our main site > http://avada.theme-fusion.com/demos/#
Under the “Elements” menu item > http://prntscr.com/dctaqv
I hope this helps!
-Weston
Salam Alekom,
Please, I finished the site, but there is a problem I am having A strange! In the Resume Demo, you put an image in the background (Man photographer).. This photo 60 × 32 resolution 72 Why when I put a picture with the same dimensions and be of high quality, as they appear on the computer .. but when I put on the site .. be bad and be weak and of poor quality ..
I tried everything I could not put any image appear in the same purity and quality of the demo images ..
I hope you reply please, and be quick .. I finished site, and this is what all the rest..
Thank you so much
Hello @Mahmoudtaha1978
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hello is the theme allow use multi business same time, i want create woocommerce for sale stuff in studio, also service wedding, and also agency for vendor. Who will use my website to post there service event weeding.. and i get pay for each purchase (wcmarket place plugin will be use). similar with this travel theme, all business in one.http://travelerdemo.wpengine.com/search-on-slider-traveler/
All type of bussiness will link to report sale of woocommerce.
Hello @JuliaAbraham.
This is more of a directory / listing type site and you will require to either use a 3rd party plugin or customize solution for this, its not possible out of the box.
Thanks
Ammar
No i mean all in one website, each page difference template of theme.
1) Is all template use woocommerce for payment of woocommerce and system report of woocommerce?
2) If i use any template, i want all sale report via system woocommerce-report.
3) is your theme have template for buddypress user profile?
Normal when install buddypress, there will not style, but if theme have this function, style of buddypress will have from theme.
4) Is the theme support multi vendor?
5) About shop, is there css to change size widget? and change number collums of product related, you may like?
Hello JuliaAbraham.
1. I am still not sure about your query here but i believe with templates you mean our demos so Yes, all our demos does support WooCommerce.
2. Yes, that can be done via the WooCommerce plugin.
3. We have a BBPress demo that you can see here : https://avada.theme-fusion.com/forum/
4. We have never tried the plugin ourselves, however there are people who have tried the wc-vendors plugin and they appear to have no issues with it.
5. Yes, both are doable in our theme for sure
We will be delighted to welcome you in this Amazing Community!
Thanks
Ammar
Hey After installing and activate the Revolution Slider plugin, Dashboard not working and i have received this error problem: HTTP ERROR 500
This is solved by increased memory limited to 256 MB
Hey @sbigArt
We are glad to hear that you have worked this out, if you need any further assistance please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hello guys, amazing theme. Just a couple of question: 1) i cannot find a section in the options that allow me to change the color in the footer 2) i am having problem with the number of widgets in footer section: i set 4 columns and put 4 widgets in the proper section.. but i still see only 2 columns on the site: 1st column seems to be right with one widget, 2nd column contains all other widgets.. any suggests? thank you, Loris
Hello @doppiobleah
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Can avad be hosted in GoDaddy? What is the recommended hosting plan?
Hello @Rahim-bryconsulting
A lot of our users are indeed using Avada on GoDaddy and it works fine, however here are the requirements for our theme : https://theme-fusion.com/avada-doc/getting-started/requirements-for-avada/
If you need any further assistance please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks.
Ammar
Hello, can i purchase this theme then work on it till i finalised my website and then once i’m done then i change the domain of my wordpress site… when i change my domain name of my wwordpress site where i have configured this theme do i have to pay again. or when i change the ip address of my wordpress website do i have to pay again?
Hello @Alaukikk
Yes, you can definitely do that for sure, If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Thanks
Ammar
Waiting for Cyber Monday deals before jumping on another template which i’m not familiar. Hahaha
Hello @filmguerilla.
We have no such thing planned yet, however if we do plan on giving up a discount we will let our customers know by our newsletter.
Thanks
Ammar
Thanks!
Hey @Filmguerilla
You have been heard!! Check out our Cyber Monday Sale on Avada, you can purchase the #1 selling theme for only $39!”
Thanks
Ammar
Hi,
You will add any discount too? Soon Cyber Monday deals as others at market with ~ 50% off
Would be great for this perfect theme 
Hello @mat_austria.
We have no such thing planned yet, however if we do plan on giving up a discount we will let our customers know by our newsletter.
Thanks
Ammar
You have been heard!! Check out our Cyber Monday Sale on Avada, you can purchase the #1 selling theme for only $39!”
Thanks
Ammar
Hey – that’s great news and a fair deal
I will build a total new system & would like to pruchase some plugins maybe too – pls let me ask you the following pre-sale questions, if this is working with your theme:
1.) Ubermenu (https://goo.gl/96TQGy) Is it possible in header #6 i think (this demo of you https://goo.gl/zk32GB) to use this plugin instead the simple page of the menu in the single hamburger ?
As well generally is it working with this plugin?
2. ) SWIFT Security https://goo.gl/5cslbRIs your theme working with this plugin ?
3.) Wordfence Also is this compatible ?
4.) Cloudflare is this compatible ?
5.) Flow-Flow (https://goo.gl/2o2HcD) is this compatible ?
This plugins maybe I will use:
6.) WP-Rocket (https://goo.gl/Lml7oa) is this compatible ?
7.) YOAST SEO is this compatible ?
8.) Reviewer (https://goo.gl/e9JZqG) is this compatible ?
9.) Web 2.0 Directory (https://goo.gl/tOJUR4) is this compatible ?
Thank you so much in advance, looking forward to purchase after your reply
Hello @Mat_austria.
1. Ubermenu can not be used into that menu as its actually a flyout menu and does not support advanced menu capabilities, however ubermenu is 100% compatible with our theme.
2. We have never tried this plugin yet so can not really drop a solid response about it at all at the moment.
3. Yes, we have seen customers using it with our theme and it should work.
4. Yes, it works
5. Haven’t tried this plugin yet as well.
6. Yes, we have seen our customers using this plugin as well.
7. Yes, it is compatible.
8. Haven’t tried this as well so can’t provide a solid suggestion.
9. You will have to check in with the plugin author about this.
We suggest you to get in touch with the plugin authors as well in this case as they may have a very solid response on whether their plugin is compatible with our theme or not, however we follow standard WordPress practices and most of the plugins should be compatible with our theme unless there is a code conflict.
We will be delighted to welcome you in this Amazing community!
Thanks
Ammar
Dear Ammar,
Thanks for your fast & comprehensive reply – i am happy to be part of this community
I have now another plugin found on cyber monday sale (horrible ^^)
Do you know if this works with Avada ? (feedback of plugin provider is here not always the best, they want to sell …)
Essential Grid https://goo.gl/13iLHOThanks in advance
Hello,
We don’t officially test against this plugin for compatibility, so we’re not able to guarantee that. However, the plugin is known to work with Avada as of now and we generally will strive to stay compatible with popular plugins like this if we find the issue is on our end / can be fixed through Avada code.
I hope this helps with your decision!
-Weston
How to customize the “Error 404 Page” and “Oops!” Search result page?
Hello Rahim.
What exactly do you want to change about this page? You can find both the files inside inside main Avada folder actually.
If you need further assistance with this please do open a new ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi,
Kindly let me know from where I can download PSD files of Avada Theme?
Hello @Shardulz
You can get the complete PSD files of Avada after downloading the complete folder from themeforest.net
You can read more about this here : https://theme-fusion.com/avada-doc/getting-started/whats-included-in-package/
Thanks
Ammar
Hello, can somebody please really help me? I have been struggling installing my theme for weeks now, with sporadic assistance. I have created tickets and received may be two responses a week. Please help!
Hi there
I have had a look at our support system and to date you have created 7 support tickets within the last 6 months. 4 of these were created within the last 15 days and each of them have been replied to by our team -> http://d.pr/i/KpcL
Your latest ticket #127308 is in progress and I have just replied to it. Your current issue is that the homepage slider is not displaying, and I can confirm that to be the case. The reason why it is not working as expected is due to a JS error on the site -> http://d.pr/i/7M2S
I was not able to log into the installation to assist you, because the credentials provided are incorrect. I have requested the correct credentials and some additional info so please go ahead and check your email inbox for this reply, and reply accordingly.
Also please note our support policy for week day and weekend reply times -> http://bit.ly/1RWnb88
If you have any further questions or need assistance please create a support ticket and our team will gladly assist you
Click Here To Create An Account & Get Support
Thank you, MB
Thank you for replying. I have sent the WordPress admin, that I have checked, and FTP access credentials via the support message that you sent me.
Hello @jfeuzeu
Glad to hear that, we will get back to you as soon as possible.
Thanks
Ammar
Hello, how could I make an “hover effect” for an Image frame ? Like boucing or replacing it with an other picture ?
Hello @SkelOne
Image frame already has its own hover effects that you can choose from the shortcode directly : http://prntscr.com/dbznd6
However assigning a custom hover effect is going to take you to customize theme files, if you need further assistance please fill in a ticket with us.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
