Hello,

Nope there is no complain like this. It looks like some plugin or code is effecting FID area.

We need to check admin sectionfor this. Please contact us via our official support system at http://support.thememount.com/ and send us WordPress admin login details so we can check and provide you solution.

Thanks, Bob

Hello,

This should not happen. Please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so our team member will look it and will provide you proper solution.

Thanks, Bob

Hello,

This is default WordPress setup that it will hide the Class input box. To show this, just click on “Screen Options” tab on top-right corner on menu page. Than check the “CSS Classes” checkbox. Here is the screenshot for more details:

Than you can insert “logo-after-this” class.

Thanks, Bob

Hello,

Just write this shortcode:
[languageswitcher]

You will find more details here:
http://apicona-advanced.thememount.com/documentation/shortcodes.html#language-switcher

You can also contact us via our official support system at http://support.thememount.com/ so our team member will guide you properly.

Thanks, Bob

Hello,

This is special menu generated on Portfolio Category and Team Group page automatically. There is no direct way to copy that menu. But we need more information on this so we can guide you with alternative way. So please contact us via our official support system at http://support.thememount.com/ and describe more so we can guide you on this.

Thanks, Bob

Also here is the sample shortcode so you can use it in Widget too:

[tm-schedulebox title="" heading_sep="no" scheduler="%5B%7B%22weekday%22%3A%22Monday%22%2C%22timing%22%3A%2209%3A00%20-%2017%3A00%22%7D%2C%7B%22weekday%22%3A%22Tuesday%22%2C%22timing%22%3A%2209%3A00%20-%2017%3A00%22%7D%2C%7B%22weekday%22%3A%22Wednesday%22%2C%22timing%22%3A%2209%3A00%20-%2017%3A00%22%7D%2C%7B%22weekday%22%3A%22Thursday%22%2C%22timing%22%3A%2209%3A00%20-%2017%3A00%22%7D%2C%7B%22weekday%22%3A%22Friday%22%2C%22timing%22%3A%2209%3A00%20-%2017%3A00%22%7D%2C%7B%22weekday%22%3A%22Saturday%22%2C%22timing%22%3A%2209%3A00%20-%2017%3A00%22%7D%2C%7B%22weekday%22%3A%22Sunday%22%2C%22timing%22%3A%22Closed%22%7D%5D"]

Thanks, Bob

And that`s the big problem. I don`t see in the visual composer the “ThemeMount Schedule Box”.

We need to check why it’s not showing. Please contact us via our official support system at http://support.thememount.com/ and send us login details so we can study it.

Thanks, Bob

Hello,

We just received your login details. I see that you replied our email and didn’t write directly in ticket. Please note that we recommend you to write in ticket directly and don’t reply our system email as system email will merge late. We already written this in all emails and also on our support page (please see texts in blue color).

As we can see you sent us email reply and it’s just merged in our system so you will get reply today.

So please write on our ticket system and don’t reply our system email.

Thanks, Bob

Hello,

The CF Post Formats plugin is for post formats with some extra features (for Blog post only). So if you are going to use different post formats in your blog than we recommend you to use this plugin. We designed data developed by this plugin so we recommend this plugin.

So normally (without this plugin) you will get post formats as simple radio button like this:

But by using this plugin, you will get TABs for each post format (with some extra flexible options) like this:

Thanks, Bob

Hello,

Yes that is possible. But we like to know which design/view you are using as Apicona has now two different designs/views.

We recommend you to contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so our team will guide you on this.

Thanks, Bob.

And also in the Product List page, how to set when click product photo can link into that product page, now only the product name has link

Hello,

Please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details. So our team member can check your settings and will guide you.

Thanks, Bob

Hello,

We are not sure what you need. Please contact us via our official support system at http://support.thememount.com/ and send us more details so we can guide you perfectly.

Thanks, Bob

Hello,

We are not sure what you need. Please contact us via our official support system at http://support.thememount.com/ and send us more details so we can guide you perfectly.

Thanks, Bob

Hello,

You can import the new Apicona Advanced layout by using the one click process as described here: http://apicona-advanced.thememount.com/documentation/democontent.html (make sure you are using Advanced version)

If you are not sure than please contact us via our official support system at http://support.thememount.com/ so our team will guide you on this.

Thanks, Bob

Also please note that v12.x is major release and we added fresh new look in our theme and all main files are modified. So you need to re-check your child theme and modify it as the new code.

Thanks, Bob

Thanks. I have already updated child theme, but there is broken. I will create a support ticket. But the original problem doesn’t solve. In the “Theme Options > Topbar Settings” (updated Version: 12.1.0) is not this option: “Show/Hide Topbar in Responsive Mode”, only “Hide Topbar”. Regards, Ibolya

Hello,

We checked and found that you created ticket on our official support system today. Our team will guide you on this by replying on your ticket so we will continue discussion at there.

Thanks, Bob

Hello,

No you just need to update via Envato Market plugin. We described update steps here:
http://apicona.thememount.com/documentation/faq.html#faq-2

Just install the “Envato Market” plugin and update the Apicona theme.

Thanks, Bob

Also if you like to switch to the new “Apicona Advanced” layout than please follow steps given on this link:
http://apicona.thememount.com/documentation/migrate.html

Thanks, Bob

Hello,

This can be done by custom CSS code. Please contact us via our official support system at http://support.thememount.com/ and send us your site URL so our team member can provide you proper code.

Thanks, Bob

Hello,

Yes you can do this easily. But you need to change some options to make it perfect. Please contact us via our official support system at http://support.thememount.com/ so our team member will guide you perfectly.

Thanks, Bob

Hello,

It looks like you didn’t updated Visual Composer plugin. Make sure you installed latest version of Visual Composer v4.12

If still not solved than please contact us via our official support system at http://support.thememount.com/ and send us admin login details so our team member will check it directly on your site.

Thanks, Bob

Also where is the code for the appointment form?

Hello,

For the pricing tables, we are using Easy Pricing Table plugin. They are not providing separate documentation but the plugin is very easy to use. Just see on the plugin page and you will find basic idea about how to work with it. If you have questions than please contact us via our official support system at http://support.thememount.com/ so our team will guide you on this.

For the appointment form, we are using Contact Form 7 plugin. Here is the code of the form:
http://pastebin.com/XcsfyBUG

If you still have questions than please contact us via our official support system at http://support.thememount.com/ so our team will guide you perfectly.

Thanks, Bob

Hello,

Thanks for contacting us. There are so many questions and we need some more details on some questions too. So please contact us via our official support system at http://support.thememount.com/ so our team will guide you on all points.

Thanks, Bob