Hey Rashel!

Thank you for sending in a ticket. I just sent you a reply, so you can check that out.

It appears that the shortcode conversion didn’t process correctly. That is needed to update the old shortcode format to be compatible with the new builder. Since that didn’t process, it showed all the shortcodes as text rather than elements.

Although it looks like a serious problem, it’s normally just due to low server limits causing the update process to be truncated. If this happens to any other sites of yours, you can manually trigger the shortcode conversion at the top of the System Status page > http://prntscr.com/ct045k

I hope this helps!

If you have any further technical problems / questions, please send a follow up to my email and I’ll be happy to assist further.

Thank you!

-Weston

Hi Weston,

I found your message and I run succesfully the conversion! Yeepee! I think I’ll have the same problem on every websites because almost all of them are on OVH (shared server) but now I know how to manage it.

Thanks you very much for your help and have à noce day

Rashel

Hey there!

Awesome! I’m happy to hear that was a success

Good luck with your other updates! Let us know if we can help further.

-Weston

Hello,

The Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Create An Account & Get Support

Thank you!

-Weston

Hello,

We would be happy to help out here. However, the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. For one on one assistance with this, please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Create An Account & Get Support

Thank you!

-Weston

Hello,

The Avada theme itself doesn’t handle this, but rather the WooCommerce plugin. WooCommerce is the recommended ecommerce plugin for use with Avada and is fully integrated with the theme.

For information on setting up downloadable products with WooCommerce, see their documentation here > http://bit.ly/2adGb6O

If you’re interested in viewing a demo site of Avada + WooCommerce you can see our Modern Shop demo > http://bit.ly/2do6XGR and our Classic Shop demo > http://bit.ly/2dWsndU

I hope this helps!

-Weston

Thank you so much!

So helpfully.

Regards.

Not a problem!

We’re happy to help out

-Weston

Hello,

There should be a unique token for each installation of Avada. If you haven’t had the chance to, you can reference our documentation for doing this here > http://bit.ly/1GrzAgY

Thank you!

-Weston

Hello,

At this time, Avada is sold under the envato single/regular license. There’s not currently a commercial use / multiple use license available at this time.

You can find more info on the regular license here > http://bit.ly/2fyoAIW

And additional licensing information here > http://bit.ly/2g28XFN

Thank you!

-Weston

Hi there

There are two parts to your Themeforest comment, so please allow me to address both below:

- First and foremost, what needs to be determined in order to get the support access resolved, is who purchased the Avada license. If you purchased it but allowed the developer to register for support, we can easily get that resolved in order to restore support access. If this be the case, please email your purchase code to support@theme-fusion.com so that we can sort this asap

If someone other than you purchased the license and then registered for support, that will be problematic in terms of support and generating a token key from the Themeforest originally used to purchase the license.

- Now, regarding updating the installation please do make 100% certain that you follow these update instructions carefully

Important Update Info -> http://bit.ly/1FAmQpu

How to Update -> http://bit.ly/1H8JGzo

Avada Patcher -> http://bit.ly/1QSd8Ol

Token Key -> http://bit.ly/1GrzAgY

If you are updating from a version older than Avada 5.0 and for some reason the conversion has not run and leaves shortcodes littered in the page content, a 3rd party plugin may be causing the issue so I want you to rerun the migration again, so please follow these steps

1 – Make a full backup of the site, database and files

2 – Go to the WordPress Dashboard plugin page and deactivate all of your 3rd party plugins, leave the Avada plugins active – Fusion Builder, Fusion Core and the included sliders

3 – Go to the Avada System Status page – http://d.pr/i/PnWk – and then trigger the migration manually

Once done you can reactivate your plugins and you will be good to go

Thank you, MB

Hi there

We are very grateful for your loyalty, but please allow me to clarify that we fully understand that a simple question can be answered here, and we do as such when possible.

Our customer base is massive and it is always best to rather engage with our support team using the designated channels, to avoid confusion and frustration all round.

This is what you are referring to -> http://d.pr/i/bFhM – that can be done easily by adding a toggle Element to a plain text widget for your sidebar.

If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, MB

No problem, you have tons of customers, understandable. Thank you for the reply.

Thank you very much!

Hello @Xiluvangcosta.

We have never tried both of those together so can not provide a solid response here, However we have seen some customers using both so you can try it out. If you need further assistance please head over to our support center.

Click Here To Create An Account & Get Avada Support

Thanks

Ammar

Hello @mj109

There should be no such issues with the update for sure, we have thousands of customers updating with out any issues so it must be something else or the reason that update instructions are not followed properly.

We will love to assist you with all the issues you are having, however you will need to create a new ticket with us so a close look can be put to this.

Click Here To Create An Account & Get Avada Support

Thanks

Awaiting your ticket.

Ammar

Hello @Seahawks2300

Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you

Click Here To Create An Account & Get Avada Support

Thanks

Ammar

Hello @mosotri.

Please make sure that you have enabled the Fusion Builder for your post types and all the elements are also selected from WP dashboard > Fusion Builder > Settings Tab

More info : https://theme-fusion.com/fb-doc/technical/fusion-builder-settings/

However if you still face the issues please fill in a new ticket and we will look into this for you.

Click Here To Create An Account & Get Avada Support

Thanks

Amar

Hello @tarasmons.

You will need to put a personal print.css file in such cases and make sure the print CSS for that element is set as per your requirement a print media works in a different way then screen media so that might be the reason here.

If you need more assistance with this please do fill in a ticket and we will gladly assist you.

Click Here To Create An Account & Get Avada Support

Thanks

Ammar

Hi @Janis79,

When you updated from Avada 5.0.4 to Avada 5.0.5 all the patches that were available for 5.0.4 were already a part of the updated files. We release patches for bugs that are found between updates that hinder the user experience. If you’re on Avada 5.0.5, then you don’t have to worry about any patches for a previous version.

Thank you!

-Weston

Hi @bgalvan,

The Avada theme itself comes fully optimized. What can slow your site down is the content added (oversized images, external resources like videos, etc.). We have a guide for optimizing your site and content so you can get the most speed out of your site. You can find that here > http://bit.ly/2fFKUvw

I hope this helps!

-Weston

Hello!

Thank you very much, we are thrilled you feel that way!

And, it’s only going to get better and better

Cheers ThemeFusion

I have just a little question:

I want set a background image for a container on fusion page builder. I want that this image fits perfectly on the container. But, when i set the image, i have always problems for his dimension. It doesn’t fit on container. How can i do?

Hello @zuluni.

Background images are set to cover position so it depends on which screen resolution you are seeing it from, it will always try to keep the aspect ratio of image true and cover the entire column as well. I will suggest you to use an image frame instead to get a proper full size image on resolutions.

For further assistance please fill in a ticket with us and we will gladly assist.

Click Here To Create An Account & Get Avada Support

Thanks

Ammar

Hi @tempus,

This has been reported a few times and is generally fixed by clearing the cache.

If you have further questions or need assistance with that, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.

Click Here To Create An Account & Get Support

Thank you!

-Weston

Hello!

It is Eastern Time, so there is about 8+ hours left

Thanks!