604 comments found.
Dear Themerex Team I’m enjoying your theme alot, its easy to work with and it has great customisability sadly i struggle with one problem: Using the site on mobile, after pressing the menu button and again to get back to the site, you can’t slide/scroll down. I wrote the support over a week ago but i haven’t got an answer and hope to find help here
Dear Customer,
Thank you for purchasing the theme and we are happy you like it!
We have located your ticket on this issue and it has been answered on the same day you submitted it. We have resent our reply to the ticket in case you did not get. Please get back to us with more details on the issue in the ticket so that we can reproduce it and figure out the solution to it.
Looking forward t oyour reply in ticket,
Hi is it possible to get the PSD files? Thanks!
Dear Customer.
Sure, we will provide you with PSD files but could you please submit your request via the ticket system, clicking ‘Get Support’ banner. Thank you!
Best Regards,
Very important issue. I can’t save theme options. I try to click “save” but nothing happens. It’s also like this in “Fonts and colors”. It’s like the “save” button is not active. Very frustrating and I can’t change anything! 
Dear Customer,
Thank you for purchasing the theme!
The issue requires some extra research and investigation. Could you please get in touch with us via the ticket system by clicking “Get Support” banner on the item page to get some qualified help from our support operators. We are happy to assist you with any possible issues or difficulties in order to make you one of our happy customers.
Best Regards,
is there a RTL version?
Dear Shonlevi,
Thank you for your interest in our theme!
The theme has the left-to-right structure by default so making it RTL requires additional customization of the theme source files, which is beyond our support service. If there is a need, you may contact our partner customization studio Mockingbird to get a quote on paid customization service. Studio team is experienced enough to help you with advanced options for your website. Feel free to submit a request for our partners at https://mockingbird.ticksy.com.
Hello, I think take this theme but I have a question for reservations: Once the customer has chosen a date and has registered, can a payment module be added or is present to pay a 30% deposit?
Thank you.
Hello,
Thank you for your interest in our theme!
The booking functionality is added to the theme with the help of the third-party plugin – Booked plugin by Boxy Studio. They have the payment add-on to this plugin, you can learn more about the plugin features following this link https://boxystudio.ticksy.com/articles/7827/
Hey, quick pre-sale question. Can a client pay for appointment with this theme before coming to appointment? I want to make sure I can get paid when they book online. Thanks
Dear Customer,
The booked plugin is used for creating the booking appointments functionality. Please learn more about the plugin features from this link: https://boxystudio.ticksy.com/articles/7827/Thank you for your interest in our theme,
I can not find where you change all the parameters for the contact email, and even where all the parameters for the newsletter
Dear Squio,
Do you mean translation of the form fields? If so, please edit the .po file located in wp-content/themes/jacqueline/languages directory on FTP. Please check this link to learn more on editing the .po files https://themerex.ticksy.com/article/2369
Best Regards,
Hi, I cannot code, do I need a Web Designer to help build out and work on this template? Jaqueline theme etc. Or can a layman (non technical) get this site off the ground
Hello,
Thank you for your interest in our theme!
No special technical skills or background is required in order to install and edit the theme. Besides, we provide the tech support assistance and are ready to help with any questions or queries you might have and in case of any issues you might experience.
Please check this theme documentation to get the better understanding of the procedure of the theme installation and editing: http://jacqueline.themerex.net/doc/Best Regards,
please help me the map don’t work http://www.solariumsunflower.it/cassiagiustiniana/contatti/
Dear Sguio,
This issue has been addressed in your support ticket.
Thank you for using our theme!
the problem is not solved even if I put the bees … google map still does not see each other http://www.solariumsunflower.it/cassiagiustiniana/contatti/
Dear Sguio,
Please expect the reply to your ticket. We will do our best in order to solve the issue.
Best Regards,
ok i wait please help me!
Dear Sguio,
Your ticket has been answered, please check.
Best Regards,
Hello can you please send me the PSD files?
Hello,
Thank you for purchasing the theme!
Yes, absolutely. But could you please submit your request via the ticket system. Just click on banner “Support Sys” on the item page to get some qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on our support team working hours is specified in the Support section on the theme page.
Thanks,
I have a problem with the part tab prices does not work in responsive mode and it shows badly.
as you can make it responsive so that you see the services and the prices right?
here is the link of the website http://www.solariumsunflower.it/cassiagiustiniana/
at the bottom you see the part tab with prices and services that you see wrong with iphone
please let it is urgent to resolve the conflict?
Dear Sguio.
This issue has been addressed in your ticket.
Best regards,
Hi guys,
Great theme thanks!
How can I change the text in the top panel and newsletter? I would like to translate these labels into Dutch.
Thanks in advance,
Koen
Dear Koen,
Basically our themes are translated using WPML plugin. Please read this article on ho to translate a theme https://themerex.ticksy.com/article/2369.
In case you face any problems, please feel free to submit a request for our tech team at https://themerex.ticksy.com/.
Have a great day!
Hey. I was interested in Template Jacqueline | Spa & Massage Salon Theme I have a question, there is a support Hebrew RTL? meaning License Regular or Extended?
Dear Sir,
Jacqueline theme does not include RTL version. However, you may contact our partners Mockingbird Customization Studio who provides paid customization assistance and can develop RTL for you. Feel free to submit a request for them at https://mockingbird.ticksy.com/.
Thanks for understanding!
Hello,
i tried to import the dummy data but after a half a day of waiting and refreshing with 1 hour waiting again i couldn’t download it. What is going on? Can you help me?
Dear Customer,
Please, contact us via ticket system and we’ll gladly provide you with detailed instructions. It will be much faster and more effective. Just click on banner “Get Support” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
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. Would you be able to fix it?
Cheers!
Hello,
Please pay attention that we do not provide technical support assistance in comments. Please feel free to contact our tech guys over ticket system https://themerex.ticksy.com/. They will do their best to assist you.
Thanks for your understanding and cooperation!
Hello,
I try to use the equal height for visual composer column. But it doesn’t work with this theme. How can i solve that ?
If I inspect the code i see the row haven’t the class ” vc_row-o-equal-height” but if i switch the theme to twenty Sixteen the row have this class…
I think the probleme is into: wp-content/themes/jacqueline/shortcodes/vc/vc_row.php
Dear Customer,
Please, contact us via ticket system and we’ll gladly provide you with detailed instructions. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Thanks for cooperation!
This comment is for anyone who has already purchased this theme. Is anyone else having trouble with it working? The demo data would not fully upload for me, the visual composer is not working even after the developer sent me a later version, the revolution slider is not working. I’m not aware of anything else that may or may not be working because I can’t get past these issues. I have submitted help 3 tickets and although the developer is responsive, their support is not helpful. I have pretty much reached the end of my rope with this theme and wasn’t sure if anyone else is having problems like this.
Dear Nancy,
We guarantee full compatibility of our theme and Visual Composer/Revolution Slider plugin. Be advised that some difficulties with dummy data import might be caused by incorrect server settings. If you are sure that your server meets all the requirements but still have some problems with dummy data import, I would strongly recommend you to contact our support team.
I checked all of your tickets with our support team and see that they checked all the issues you mentioned. Please answer them in your tickets so they can finish the investigation and provide you a solution.
Thanks for cooperation!
I have submitted tickets, responded to those tickets, deleted everything and started from scratch (twice), provided screen shots, provided ftp access, etc. Now I went in to follow up on a ticket that I submitted a week ago that I had not heard back about, and all of my tickets have disappeared. This is unacceptable so you leave me no choice but to give a 1 star and file a complaint to ThemeForest. NOT WHAT I EXPECTED FROM AN ELITE DEVELOPER!
Hello Nancy,
Our ticket system was yesterday is maintenance that is why you might face some problems with your previous tickets. We contacted ticket system developer who informed us that all the options work fine now.
We are sorry for inconveniences caused!
Yes, my support tickets did come back online. However, I am still going back and forth with your support team. Looking on here at comments from other purchasers I am not the only one having issue with using visual composer and revolution slider with your theme.
Hello Nancy,
Please pay attention that the issues that you faced are caused by server permissions. We fulfill deep theme testing before product release to make sure that we provide perfect workable product. We checked the plugins you have problems with once again on our local server and determine no errors.
We believe our support team cooperates with you and provides the best solution to make your theme workable on your server.
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
Hi, first of all, beautiful theme you have created. I am seriously considering buying this theme for a beauty spa client’s new website. But I read in the comments that the logo of the template cannot be change to my client’s unless I pay $20? Can you confirm this ? Many thanks, Billy
Hello!
The information about logo changing that you read is incorrect since all the demo elements can be replaced with your own content. In case you will need any kind of assistance with your website, you can contact our tech support team asking them to help you.
Many thanks for the clarification. Now, I’m assured your theme has most of what I need for the client’s website. Shall purchase soon !
Good day!
Please feel free to contact us anytime you need any kind of assistance with your theme. We will do our best to help you.
Have a wonderful day!
Hi, does the theme include WooCommerce Plugin?
Hello,
Yes, Woocommerce Plugin included in theme package. Please check package description in Item details section https://themeforest.net/item/jacqueline-spa-massage-salon-theme/17101639.
The default revolution slider is missing. Can you send me slider . So, i can upload manually.
Ticket submission is not working. Its just showing loading ….
Dear Customer,
Thanks for contacting us!
As far as I can see you have submitted a ticket and our tech team has already provided an answer in ticket #886347.
Have a wonderful rest of the day and great weekend!
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