28315 comments found.
Can i disable reviews for the whole website?
Hi there, yes it’s possible if you go to Advanced > WooCommerce 
Thanks !!
I don´t see a close button “X” on my newsletter signup lighbox, how can i do it?
Never mind, all seems good.
How can I add custom font list to Theme option -> Style -> Typography ?
Hi there, that’s currently not possible. To add custom font you need to do this: http://docs.uxthemes.com/article/224-add-custom-fonts-to-flatsome
I did use Use any font plugin and all custom fonts are visible on your theme builder, but not on the theme option.
Better have the option.
Hello,
after the update customize in child theme is not working. It only works when the non-child theme is activated. Any ideas how to fix this?
Thanks in advance.
Hi there, try re-download the theme. It should been fixed now
@Dynamite76 Indeed, “Back to Top” is more useful on Mobiles and it should be displayed on mobiles. Hope UX Themes will fix it.
To UX Developers:
I got another bug with Newsletters Settings. “Newsletter Block” is active, but no content from Block is displayed after click. After, I tried to go back and set to no block (“none”) other Newsletter settings below is not showing up anymore.
P.S. I also remind you about Custom Post Types posts compatibility, today there’s no header in CPT posts, CPT posts archives pages.
There’s a also problem with Google Fonts and subset, because as far as I noticed, coding is wrong and there is no “subset” word in a link, but just “s”. ALT-Font and Latin-ext fonts aren’t displayed correctly.
just to clarify:
1. Newsletter link in menu
2. no all CPT posts archives pages
Can you activate the back to top button in the mobile version? Unfortunately, I see this button only in the desktop version and also there he comes rather late? Can you customize it somewhere?
??? no solution?
Hi! I recently noticed that we can choose different header styles (Minimal, MegaShop etc) and have switched to a different header for my website.
My issue is that now, when pulling up the website on mobile, the theme is broken about half of the time. I also just received a theme update email this morning and am not sure what issue it is fixing. Can you please help?
Thanks!!
FlatsomeVersion: 3.1.6By UX-Themes
Update Failed: The theme is at the latest version.
Hi, is that booking demo going to be anything near airbnb.com ?
The closest we have now to Airbnb is the Explore demo
yes but you are working on booking demo , right ?
Yes, but it’s more for booking appointments. For dentist, personal trainer, etc.
I was really hoping for something like airbnb , thanks
Hello
1. love the 3.x version only there one bug (i can write here if you want)
2. Using in catalog mode (without the shopping cart), how the wishlist, works (do you have documentation)?
Hi, I just updated to 3.20. The customizer isn’t working anymore. I’m getting a blank page..
Hi there, try re-download the theme. It should been fixed now. Was a problem with customizer and child themes.
Thank you! It’s working now.
Awesome
Hi. I just got an email saying there is a theme update. I am using theme 2.9.6 because I was told to revert back after 3.0 broke my site. Should I update? And if not do I ever need to update again? Won’t V2.9 still need updates?
Hi there, version 2.9.6 don’t need any update yet
Hi, Is any one experiencing issues with the search bar on there shop pages? When we type a search on the home page the is a drop down of products and works fine but when we type a search on the shop page it does NOT work? Also the quick view is not working on the products and the woocommerce price filter does not display correct or even work? Any ideas will be a great help?
Hi there, seems like you have a Javascript error on your page. Could you try this? http://docs.uxthemes.com/article/170-troubleshoot-flatsome
Hi, Looks like its a theme issue. how do we reinstall the theme without loosing all the theme settings, pages we have created?
We have had this problems now for 3 days of theme issues not fixed.
1 The search bar function is not working on shop pages only. 2 The quick view is not working on products. 3 new issue we found, when viewing on a mobile device the menu don’t work on the shop pages, product & categories pages.
All the issues seem to be on all shop pages, does the theme support the latest woocommercial update?
PLEASE can you fix these issues!
Please advise
We have tried to activate another theme and re activating and no change, still got the issues?
Is your site online so we could take a quick look?
Yes: http://drgreens.mawebdesign.co.uk/shop/
One Example of issues:
Type in the search bar on this page: http://drgreens.mawebdesign.co.uk/ and the search works fine.
Type in the search bar on this page: http://drgreens.mawebdesign.co.uk/shop/ and the search DONT work
Just seems to be an issue with the shop pages.
Hi again,did you try the suggestion we posted earlier? There is a problem with the Brands plugin you have installed so it’s conflicting with the Search script.
Are you sure the brands plugin has been setup correcrtly? It’s giving you a lot of Javascript errors.
Yes we did, we have also been emailing support. Can you login the website to fix the theme issues?
What ticket ID did you get from support? The problem is the Brands plugin. Did you try disable it?
Hi Yes and it also worked fine on our old theme, We need the brand to work its a big part of our shop. were can we find the ticket id on the emails? The name is: Ahmed Ehsaan
Got it: Your ticket ID for this conversation is: 37310
There’s loads of emails, not sure it there all attached to this ticket?
below
It looks like the plugin has not been installed correctly. Your server cant load the files. See this screenshot: https://www.dropbox.com/s/8ljsd2fimiz1s0e/Screen%20Shot%202016-12-02%20at%2015.32.27.png?dl=0
I’m sorry, but this is not a theme problem so we can’t help you anymore regarding this issue.
I recommend try re-install the plugin.
Hope you understand.
The Theme was ALL working fine until an woo commercial update? is the theme compatible with the new woo commercial?
It looks like the woo commercial update have written over the Flatsome shop templates? how can we reinstall the Flatsome woo templates again?
Yes, it’s compatible with the latest WooCommerce. I think you need to get help from a web developer to help you out to setup everything correctly. We’re just selling a theme The problem is the brands plugin. Maybe you have changed the name of the plugin folder?
No not changed any plugin folder? just updated WooCommerce and then the was no shop page so we had to go to WooCommerce/system status/tools and “Install WooCommerce Pages” then the issue’s started?
We even deleted the brands plugin and ALL the issues the same?
Did you clear the cache? The errors are still there. The errors are not coming from Flatsome! I think you should try contact the author of the Brands plugin.
YES it was the cache, WORKING now only took me 3 days
Is there any way you could patch the brands plugin please as we really need this to work? Thank for your support.
I think the plugin should work with Flatsome
. You just need to try re-install it We can’t do anything about it. Sorry!
Yes solved, brought the pro version and activated it and all work fine fingers crossed. thanks for spotting the issue. speak again
Hi i have 2 domain i can use flatsome in the two domain ? thanks so much
if only can use in one domain i want to deactive in first domain and active second domain what shoule i do ? thank you
Hi there, you can only use once license pr domain You can just remove the license code and click the update button to remove it.
Hello, is it possible to register this theme on a developing domain, and after move the registration to the final domain? Does this theme supports WP-multisite install?
Hi there, this is ok As long as the license is only used on one domain. The theme supports multisite installation.
hi, i got this theme from you but I need to pay to pay subscriptions for support, however your current offer says I do not need to. Can you help to clarify? thank you!
Hi there, you need to re-new support after it has expired if you want to continue to get support. Hope you understand
Hi,
I have just installed the theme and is seeing the error below. Please assist.
PHP Parse error: syntax error, unexpected T_FUNCTION in public_html/wp-content/themes/flatsome/inc/helpers/helpers-frontend.php on line 4
Hi there, try update PHP to latest version
It works. Thanks.
Awesome
Hello,
I am planning to purchase your theme and was hoping you could answer a quick question, so I can verify that I can do what I am thinking with your theme.
I plan to build my main website that contains general information on the “Home” page and several other menu tabs, pages, posts, and possibly a blog while also having a “Shop” tab in the header menu that links to my WooCommerce store on the same url (without requiring a subdomain). Can I accomplish this option using your theme?
Thanks for your help!
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