Hi,

There is no need to use any plugin to make the site RTL. Our Porto theme is already supported the RTL layout. You have to just change your language from Settings >> General >> Site Language. If you want to use multi-language site then you have to use WPML plugin for that purpose.

Thanks

Do ypu have another way to load demo like xml file?

Hi,

I think you have not installed all the theme required plugins in the site. Please install all the theme required plugins then try to import the demo. There is no other way to import the Demo in your site.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

First I try it in my local hosting and now when I pass it to remote doesn’t let me change the css archives

Hi,

Can you please tell me what you were trying to change and from where?

Thanks

Hi,

While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates.

Have a great day! Thank you

Ok, great, thanks! Do you have a CSS code that can help me get the main menu above the logo in the meantime?

Hi,

Sorry to say that this is not possible with the custom CSS code. It requires customization in the theme files.

Thanks

Hi,

I think you have deactivated the Mini cart and activated the catalog mode from Theme Options >> Woocommerce >> Catalog Mode.

If your issue not solved then please contact us through our support system so we will check and solve your issue,

Thanks

Hi,

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired 2 months ago.According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

I fully understand the rules – and wish to remind you that you give support to hundreds of people on here – who have not purchased your product – and in some cases – never will. Why are you give support to people who have never even bought your theme?? Tell them all they must first buy before you give support!!

It is NOT Envato Support Policy to REFUSE support!

Also – it is Goodwill – I am not asking to fix a bug, I merely ask you to explain some functionality – which I now truly believe – does not exist in your system – and yes, it does seems to me like a BUG. It was there before! In that case – it is a Consumers Rights Issue: You have taken functionality away which I have previously PAID for!!

Finally – you are not the only Theme Supplier on here and neither am I using only your theme for me and my clients. I have only one copy of your theme and has contribute to several bug-fixes – without charging you. All – ALL the other theme providers still after several months of not updating the support contract still answer simple questions like these – and even fix bugs – in good spirit. See for example Avada Support Policy – and how strong that group is on FaceBook – everybody provide support – WITHOUT A “SUPPORT EXTENSION” Please follow this link https://www.facebook.com/groups/AvadaUsers/?ref=bookmarks and see why Avada is so strong! LEARN from them.

But you know the difference between you and Avada? It is attitude!! And with this attitude and unconditional willing to help people, I will eventually rather continue buy licences for Avada – because that group don’t hesitate to help support their user – because they understand that the more they help their users, the more users will use their product and market it.

You have managed to develop a great theme – don’t destroy it with a bad attitude.

Hi,

Please do not mind, we have only followed the Envato policy only, and we have only supported the Pre-sale question not support them and solved their issues on their sites.

Anyway, you can add the link to Footer Ribbon from Appearance >> Theme Options >> Footer >> Ribbon Text >> Add the link instead of ”#”

Thanks

Hi,

We have not tested this paid plugin yet with our theme and it’s not possible to guarantee 3rd party plugins for us,So we think that if the plugin is coded perfectly it should work with any WooCommerce theme like Porto. You can also confirm from the plugin author.

Thanks

Hi,

Could you please purchase support extension to get further support? Your 6 months of support period is now expired.According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

At our end, the Revolution Slider is working fine in your site. Please check your site after removing the browser and site cache.

Thanks

Hi,

Can you please give us the list of the VC elements which are removed by VC. If you want to install the old version of VC plugin then please contact us through our support system we will give to you the older version of plugin but you use the old version at your own risk.

Thanks

Hi,

First of all thanks for showing interest in the Porto theme.

Sorry to say that there is no option available in the theme to do that, but you can change it after made some changes in the code. After purchasing the theme please contact us through our support system so we will do it for you.

Thanks

Yeah, this is a wordpress theme.

Thanks for your suggestion, we will consider it for future update.

I’m asking if there is a way to show two products per line on mobile portrait. You mentioned something about this in this comment: https://themeforest.net/comments/11174487

Is that how to make it work?

For example, if you look at the Flatsome theme in your phone in portrait view, there are two products per line: http://preview.themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/full_screen_preview/5484319

Can I do that with this theme?

Hi,

Yes, you can change the products in the responsive mode to see 2 products but you have to use some custom CSS code. There are no options in the theme options to change the number of products in the responsive mode.

Thanks

I already purchased your theme, can you tell me how to contact with you ?

Please contact nicework125@gmail.com with your requirement details.

Done Thanks

But I do not need support, I want to download this template, because I paid for it. You are not the author of this template, which I bought?

Yeah, Spyropress is the author of the theme you bought.

Ok, thanks so much

Hi,

Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hey, i took a while but still did not help. Website is still pretty slow with the same error on pingdom.

Hi,

Please purchase the support extension first because your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. After support extension, please send us your site login details through our support system so we will set your site speed.

Thanks

I dont need your support because the support was bad it was just to let you And others know of this problem.

Already replied to your ticket. Please Check your ticket status & Reply from this link: https://smartwave.freshdesk.com/helpdesk/tickets/10957

Thanks

Hi,

First of all thanks for using the Porto theme.

Sorry, our documentation is not updated, we are working on it and update it very soon. There is no alternative Method available in the theme but if you have any issue to import the demo data in your site so please contact us through our support system so we will import the demo in your site.

OR

Thanks