23227 comments found.
Please Help me
1- The font changed in all pages else the Sidebar and Navbar ..! http://prnt.sc/dfphtn
2- Why search bar is different style.. it’s not like the style in English page ..! http://prnt.sc/dfpi99
3- Why navbar now shown in mobile version .. http://prnt.sc/dfpiyf
4- Why this widget in English like this http://prnt.sc/dfpjed FREE SHIPPING- MONEY BACK GUARANTEE- ONLINE SUPPORT 24/7
I don’t have the same In Arabic http://prnt.sc/dfpkbf
5- How I can remove the Rate from products http://prnt.sc/dfpkxu
6- How I can hide this bar http://prnt.sc/dfplm1
7- How I can change the color for the font http://prnt.sc/dfpm45
8- How I can change the color background for this part http://prnt.sc/dfpmnw
Thanks
Hi,
1. This is not the sidebar, this is the main menu and you can change the font of the menu from Appearance >> Theme Options >> Skin >> Main Menu.
2. If you want to translate this search word and other English words then you have to translate the theme’s default languages files into your language. You can find these files inside wp-content/themes/porto/languages folder en_GB.po and .mo files.
3. Sorry, I did not get your point?
4. You can change it from Block >> Edit the Woo Sidebar Banner
5. You can remove it from Woocommerce >> Settings >> Products >> Reviews and uncheck the Products Ratings.
6. Please go to Appearance >> Theme Options >> Breadcrumbs >> Set the Show breadcrumbs to NO
7. You can not change the color of this font only, if you want to change the color of this font then you have to change the Primary Color of the theme from Appearance >> Theme Options >> Skin >> Primary Color.
8. You can change the color of the Footer Bottom Background from Appearance >> Theme Options >> Skin >> Footer >> Footer Bottom >> Background.
Thanks
Hi again,
Thanks for replying.
1- The font changed in all pages else the Sidebar and Navbar ..! http://prnt.sc/dfphtn
- I didn’t find the same font I’m using for my theme, I using google font (Cairo) and this font is not in the font list in Skin >> Main Menu.
2- Why search bar is different style.. it’s not like the style in English page ..! http://prnt.sc/dfpi99
- Here I’m asking about the search bar style not the search word..!! the search bar style is not the same in English .. Here in Arabic http://prnt.sc/dfwq8k and Here in English http://prnt.sc/dfwqbp
3- Why navbar now shown in mobile version .. http://prnt.sc/dfpiyf
- Here I mean Why Navbar is not shown in Mobile Version ..?
4- Why this widget in English like this http://prnt.sc/dfpjed FREE SHIPPING- MONEY BACK GUARANTEE- ONLINE SUPPORT 24/7
- I’m asking about how to make the same block in Arabic pages ..?
7. You can not change the color of this font only, if you want to change the color of this font then you have to change the Primary Color of the theme from Appearance >> Theme Options >> Skin >> Primary Color.
- If I changed the primary Color so I need to change the Add to Cart button color how I can do it ..?
8. You can change the color of the Footer Bottom Background from Appearance >> Theme Options >> Skin >> Footer >> Footer Bottom >> Background.
There is nothing call Background in Footer buttom.. http://prnt.sc/dfwr3k
Thanks
Point number 8 solved!
9- The Categories shown only 1 product in mobile devices .. there is a way to show 2 products in each categories ?
More then 6 hours and no answer ..? if you don’t answer your clients what you doing in this 6 hours ?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
First I will rate you 1 start, then I will ask for refund bad service really
We must to waiting you 12 hours to answer my questions, this not a work day ? what you doing all the day if you don’t answer your customers ? we don’t have time to waste here
Sorry sir, there is some issue at our end on the support system that is why we could not reply to your comments we miss your comment in our system now we are seeing your comment and reply to your all issues within a minute.
Thanks for waiting and must appreciate your patience.
1. Can you please contact us through our support system so we will check the issue why your fonts not applying on your menu.
2. Actually, we have changed the style of the search bar in our latest theme. If you want to same old style search bar same as English version then please use this custom CSS: #header .searchform { border-radius: 0px !important; }
3. Can you please contact us through our support system so we will check the issue and solve it for you.
4. Please go to Block >> Add the New Block. Use the VC element Info Box same as we have created the Woo Sidebar Banner for English version. After add the new block then please go to Appearance >> Widgets >> Add the BPorto Block Widget in the sidebar and select the new added block in it to show on the sidebar.
7. If yu want to change the color of the Add to cart button only then you can use this custom CSS and paste into Appearance >> Theme Options >> Skin >> Custom CSS section:
.add_to_cart_button:hover, .add_to_cart_read_more:hover, .add_to_cart_button:focus, .add_to_cart_read_more:focus, ul.products li.product:hover .add_to_cart_button, ul.products li.product:hover .add_to_cart_read_more, ul.list li.product .add_to_cart_button, ul.list li.product .add_to_cart_read_more { background-color: red !important; border-color: red !important; }
Thanks
9. Sorry to say that there is no option to show the 2 products in each category on mobile.
Thanks
Hi,
Already replied to your ticket as well.
Thanks
Hi, Thanks for replying
Point (9) you already answered me before I purchase the theme and there was your answer
- Yes, you can change the products in the responsive mode to see 3 or 4 products but you have to use some custom CSS code. There are no options in the theme options to change the number of products in the responsive mode.
And now you telling me there is no option, but can you help me with this custom CSS code you talking about ..?
For point (1) – (3) I already sent to your system ticket from 18 hours ago and there is no reply..!
Please you should know when customer purchase new theme he need your urgent help for some days until we feel stability then we will stop to bothering you. but right now we need quick reply to install the theme and start our business online, that is all
waiting you reply in system ticket and make point 9 clear for me please
Thanks
I don’t know if you are the same person who reply to me in system ticket ..? he said clean your cash browser, I do it from 18 hours ago, and there is no changes, kindly if you just open my website in Arabic version and see if that is cache from browser or error in theme !
I added your custom code for search bar it’s look like that http://prnt.sc/dg2wun but I want the search bar the same size like English http://prnt.sc/dg2wjd
Hi,
9. Please put the below code in the Theme Options > Skin > Custom CSS @media (min-width:320px){ .products li { width: 50% !important; } }
For 1 -3 already replied in your ticket. Please check your ticket or if your issue not solved then please reply to the ticket again then we will check and solve it for you.
You are right but actually, we have defined all basic things in our theme documentation here properly:http://newsmartwave.net/wordpress/porto/documentation/
Please mentioned this search bar issue in your ticket reply we will solve it for you.
Thanks
Hi again,
Thanks for your help, I replied in my ticket from 1 hour ago, now I have only one issue is for font doesn’t changed, I clean cached and change the browser and still I have the same issue.
also the search bar issue it’s look like that http://prnt.sc/dg2wun but I want the search bar the same size like English http://prnt.sc/dg2wjd
This is really strange I’m repelling to your ticket and you don’t answer me, I add this code @media (min-width:320px){ .products li { width: 50% !important; } } but still there is only 1 product with large Space beside, I tried to change the 50% to 30% but it’s effect on product image and I also changed the width to 220px, but it’s not solved yet here is screenshot http://prnt.sc/dg3n3r
I want to show 2-3 products minimum
2- Still the Font not changed in main menu
3- the search bar issue it’s look like that http://prnt.sc/dg2wun but I want the search bar the same size like English http://prnt.sc/dg2wjd
The Code you gave me to shown 2-3 products in mobile responsive is also effect in my Homepage ..http://prnt.sc/dg3ynr
We will reply to your ticket.
Thanks for your waiting and patience.
Hi, I’m waiting your reply please
Omg I don’t know why you do that for me, you changed the website font for all pages only to solve the side bar ????? I was using Cairo as default font, now you removed and solve the side bar ..!!!! please return the default Cairo font to all my website included the Side bar,
In side bar there was code for language switcher, why you removed..? now the flags go into the side bar ..? why you don’t return everything as before ?
You also removed my Font plugin..?! Why do you remove something without telling me..? ok you removed and you told me if I need to add more fonts I go to porto theme option > Font control > I found the Cairo 1 font you add for me, but why it’s not effect in all my pages …?????? E
New problem, when I open any product page I get 404
Please do not comment here while we are solving your issues on the support system through the ticket you have created. Please use only single platform.
Thanks for understanding.
Hello,
What plugins is supported for RTL layout?
Thanks.
Hi,
There is no need to use any plugin to make the site RTL. Our Porto theme is already supported the RTL layout. You have to just change your language from Settings >> General >> Site Language. If you want to use multi-language site then you have to use WPML plugin for that purpose.
Thanks
Hi Guys,
I bough this theme a while back but only just started using it.. I am trying to install the shop8 demo and I cannot pass this stage:Installing Shop 8 Processing menusI meet all the requirement in system status and set memory to 512Mb
Could you please advise Thank you
Do ypu have another way to load demo like xml file?
Hi,
I think you have not installed all the theme required plugins in the site. Please install all the theme required plugins then try to import the demo. There is no other way to import the Demo in your site.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
I am desesperate, I am trying to customize my theme and when I finish, the theme doestn’t save my theme options!!! I have made 6 times and nothing!
First I try it in my local hosting and now when I pass it to remote doesn’t let me change the css archives 
Hi,
Can you please tell me what you were trying to change and from where?
Thanks
Hi, can you help me with a code that will place the main menu above the logo? The Top menu does not have the same functions as the main menu (including a sticky menu and customization options). So maybe it’s jut easier to put the main menu above the logo instead of all the CSS customizations on the Top Menu?
Also, can you add a header layout option that puts the main menu at the top – in your future Porto theme updates? I have some clients that like this layout a lot.
Hi,
While we currently do not have that feature, I have submitted your idea as a feature-request to our team so that they can consider for future updates.
Have a great day! Thank you
Ok, great, thanks! Do you have a CSS code that can help me get the main menu above the logo in the meantime?
Hi,
Sorry to say that this is not possible with the custom CSS code. It requires customization in the theme files.
Thanks
My cart has always lose (web:leotano.com)
Hi Porto Team, Calls to fonts.googleapis.com (as per “gtmetrics” feedback) is slowing down the site. Please let me know the solution to get rid of it.
Hi,
Please read the documentation here about the speed up your site: http://newsmartwave.net/wordpress/porto/documentation/#speedupAnd also Could you please purchase support extension to get further support? Your 6 months of support period is now expired 2 months ago.According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hi Can you please point me to the place where I can add the Link for the Footer Ribbon?
Hi,
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
I fully understand the rules – and wish to remind you that you give support to hundreds of people on here – who have not purchased your product – and in some cases – never will. Why are you give support to people who have never even bought your theme?? Tell them all they must first buy before you give support!!
It is NOT Envato Support Policy to REFUSE support!
Also – it is Goodwill – I am not asking to fix a bug, I merely ask you to explain some functionality – which I now truly believe – does not exist in your system – and yes, it does seems to me like a BUG. It was there before! In that case – it is a Consumers Rights Issue: You have taken functionality away which I have previously PAID for!!
Finally – you are not the only Theme Supplier on here and neither am I using only your theme for me and my clients. I have only one copy of your theme and has contribute to several bug-fixes – without charging you. All – ALL the other theme providers still after several months of not updating the support contract still answer simple questions like these – and even fix bugs – in good spirit. See for example Avada Support Policy – and how strong that group is on FaceBook – everybody provide support – WITHOUT A “SUPPORT EXTENSION” Please follow this link https://www.facebook.com/groups/AvadaUsers/?ref=bookmarks and see why Avada is so strong! LEARN from them.
But you know the difference between you and Avada? It is attitude!! And with this attitude and unconditional willing to help people, I will eventually rather continue buy licences for Avada – because that group don’t hesitate to help support their user – because they understand that the more they help their users, the more users will use their product and market it.
You have managed to develop a great theme – don’t destroy it with a bad attitude.
Hi,
Please do not mind, we have only followed the Envato policy only, and we have only supported the Pre-sale question not support them and solved their issues on their sites.
Anyway, you can add the link to Footer Ribbon from Appearance >> Theme Options >> Footer >> Ribbon Text >> Add the link instead of ”#”
http://prntscr.com/dfils2Thanks
Hi,
Is it possible now to use WooCommerce Additional Variation Images plugin without deleting porto/woocommerce/single-product/product-image.php and product-thumbnails.php ??? Unfortunately we can’t find any ways here, in theme comments, but we really need any plugin that allow us to add multiple product variation images for each variable product (WooCommerce Additional Variation or WooThumbs – Awesome Product Imagery or something you’ll advise) We like your theme products lenz zoom, borders, thumbnail slider, the way how it looks on mobile.
Hope you’ll help us (and other customers) again Best regards, Sergey
Hi,
We have not tested this paid plugin yet with our theme and it’s not possible to guarantee 3rd party plugins for us,So we think that if the plugin is coded perfectly it should work with any WooCommerce theme like Porto. You can also confirm from the plugin author.
Thanks
I cannot edit blocks with or with VC. I have selected role manager and and added Blocks but I still cannot edit the Blocks. I also cannot edit the blocks even without Visual Composer
Hi,
Could you please purchase support extension to get further support? Your 6 months of support period is now expired.According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
After the latest theme update, Revolution slider is not showing correct. www.masineialati.ba
Please help.
Hi,
At our end, the Revolution Slider is working fine in your site. Please check your site after removing the browser and site cache.
Thanks
With the last Visual Composer update you bundled with your theme there is now some missing options as i have the same prob with other themes that i have that is bundled with Visual Composer.
Visual Composer 5.0 has removed all the free pre-made templates, it’s now requiring us to buy there plugin for access to there pre-made templates.
i had Visual Composer ver 4.12.1 and it had many free pre-made templates. before installing porto but ones i click on install all required porto plugin it updated Visual Composer to ver 5
Is there a workaround for people that has Visual Composer with your theme to have access to the pre-made templates or get the pre-made templates that was there before there last update ?
or can we get the older Visual Composer that you had before there ver 5.0 ?
Hello, sir
I want to buy porto wordpress theme.
I have a little question.
On Check out page can change same this ? [ https://www.mx7.com/i/b70/Y3Kjzt.png ]
I want a detail payment is beside detail ship address.
Best regards
Hi,
First of all thanks for showing interest in the Porto theme.
Sorry to say that there is no option available in the theme to do that, but you can change it after made some changes in the code. After purchasing the theme please contact us through our support system so we will do it for you.
Thanks
Is this a wordpress theme?
Yeah, this is a wordpress theme.
Is there a way to show two products at a time on mobile portrait view? Landscape view is fIne, but portrait only shows a single product at a time when browsing products. That’s the only thing holding me back from buying. Thanks.
Thanks for your suggestion, we will consider it for future update.
I’m asking if there is a way to show two products per line on mobile portrait. You mentioned something about this in this comment: https://themeforest.net/comments/11174487
Is that how to make it work?
For example, if you look at the Flatsome theme in your phone in portrait view, there are two products per line: http://preview.themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/full_screen_preview/5484319
Can I do that with this theme?
Hi,
Yes, you can change the products in the responsive mode to see 2 products but you have to use some custom CSS code. There are no options in the theme options to change the number of products in the responsive mode.
Thanks
Dear Author, your theme is great, I have some questions, I opened your demo link on my mobile the theme is very responsive and I liked too much, but small issue is for each categories only view one product
there is any different responsive style to see 3-4 products for each categories..? and I can change your responsive style ..? this in your theme option or I need to do some code ?
2- do you have different cart icons ? how I can change it
Thanks a lot
Hi,
First of all thanks for showing interest in the Porto Theme.
1. Yes, you can change the products in the responsive mode to see 3 or 4 products but you have to use some custom CSS code. There are no options in the theme options to change the number of products in the responsive mode.
2. Yes, we have different 4 type of icons for the mini cart. You can change it from Theme Options easily.
Thanks
Do proto theme compatible with WC Vendors Pro .. ? https://www.wcvendors.com/help/forum/wc-vendors-pro-support/
Thanks
Hi,
No, sorry to say that the theme is not yet compatible with WC Vendors Pro.
Thanks
Hi, that mean I can not install my vendors plugin in your theme, or I have to do custom css codes.. and also I sent you private message for custom job, can you reply to me..
Thanks
As I already told you that Porto theme is not compatible with the WC vendor plugin. Also we can not give our dedicated support for the 3rd party plugin.
Thanks
Ok, forget Vendors plugin, I’m asking about custom job for your theme,,?
Yes, you can avail our paid customization services after the theme purchase.
Thanks
I already purchased your theme, can you tell me how to contact with you ?
Please contact nicework125@gmail.com with your requirement details.
Done
Thanks
Hi, I bought this template you, but I can not download it because he writes that the author removed. I have a license code. What now?
The original Porto wordpress theme was removed permanently due to lack customer service, and this is completely new different with old one. You should contact the author Spyropress to get support for previous version.
But I do not need support, I want to download this template, because I paid for it. You are not the author of this template, which I bought?
Yeah, Spyropress is the author of the theme you bought.
Ok, thanks so much
Hello,
I’m trying to set up the testimonials and I’ve done as you mentioned in other comments to other people but the result isn’t correct, you can check here http://bareeq.lighting
Hi,
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Hey, I busy with speeding up my website “https://actiehunt.nl” but i get this error: The requests for the following URLs don’t fit in a single packet. Reducing the size of these requests could reduce latency. data:application/font-woff;base64,d09GRgABAAAAA … K1ghsBBZS7AUUlghsIBZHbAGK1xYWbAUKwAAAAFX9iB7AAA=
What can i do about this. this makes the website a lot slower. Kind regards.
Hi,
Please read the documentation here about the site speedup: http://newsmartwave.net/wordpress/porto/documentation/#speedupThanks
Hey, i took a while but still did not help. Website is still pretty slow with the same error on pingdom.
Hi,
Please purchase the support extension first because your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. After support extension, please send us your site login details through our support system so we will set your site speed.
Thanks
I dont need your support because the support was bad
it was just to let you And others know of this problem.
Hello, Please check my ticket #10957
Already replied to your ticket. Please Check your ticket status & Reply from this link: https://smartwave.freshdesk.com/helpdesk/tickets/10957
Thanks