23226 comments found.
Is there any support on the PORTO theme from SW-THEMES? I have tried several times to contact their support team without success. Nobody answers.
Hi.
Did you try to contact through our ticket system? http://smartwavethemes.net/support We provide support via ticket system and always try to deliver detailed replies within 18 hrs. Please let us know ticket number if you created any tickets.
Regards, SW_THEMES
Thanks for replying here. I have tried to create a support account , I have sent the purchase code, but I do not get any feedback. I have also mailed to your gmail account. Thanks.
Sorry but we have not received any email from your side. Can you please tell us your issue here through comment so we will answer you the solution of the issue.
Thanks and sorry for the inconvenience.
I need to install the demo shop 1 manually as my PHP time limit is 50 and cannot be increased. Can you please send me the guide? I also need to set up a support account for future requests. I cannot use the purchase code again. The systems says that it has been used. Thanks.
https://smartwave.freshdesk.com/solution/articles/12000013369-alternative-method-of-import-demo-in-porto
OR
Please send us your email ID and purchase code on this email: newsmartwave@gmail.comWe will create the account for you.
Thanks
I have just sent you an e-mail with my code. I am not able to read the document unless I have a login to your support account. Waiting for your answer. Thanks.
Ok, thanks our support team will reply to your email ASAP.
Thanks
Did you manage to create an account? I really need to get this going. Thanks
Hi,
Yes, we have already replied to your email with new user account info. Please check your email.
Thanks
Just to reference, the selected “filter element” is contained in a box.. I would like them all contained in a box and maybe change the color of the active and possibly a hover color
Hi,
Sorry to say that you can not show the portfolio filter vertical to the side of the portfolios. But you can change the color on the hover and active filter element in the content box by using the custom CSS:
ul.nav-pills > li.active > a:hover, ul.nav-pills > li.active > a:focus { background-color: red !important; } .nav > li > a:hover, .nav > li > a:focus { background: red !important; color: white !important; }
If your issue not solved then please contact us through our support system.
Thanks
Hi, I want to buy Porto Theme but have a query, can we add product description at the end of Produts(on Category) in this theme.
Hi,
First of all thanks for showing interest in the Porto theme.
I think you are talking about the category page, yes you can add the category description at the end of the category page.
Thanks
Do you support integration with Bookly?
https://codecanyon.net/item/bookly-booking-plugin-responsive-appointment-booking-and-scheduling/7226091It’s one of the most popular booking/scheduling plugins out. Thanks.
Thanks for using Porto.
Unfortunately we do not have such plan at the moment, but will consider it in future to-do list.
Hi, awesome theme, but I have tree questions: Shop gymhero.cz
1) How to view social buttons in Wishlist? I want my wishlist share on FB, TW,.. In YITH plugins > Wishlist > Social Networks & Share I have everything ✓.
2) All carousels after a short time stops, why?: https://www.youtube.com/watch?v=R7IqzIYRQzM 3) How to change title all archive page? For example members: https://drive.google.com/file/d/0B-1V-oOv8eT6UlpHcWRUWTN4MzQ/view?usp=sharing I can “members archiv” rename to custom text. I use yoast seo.Thanks.
Hi,
I think you have purchased the Magento version of Porto. If you have purchased the Porto WP theme then please contact us through your theme purchased account of ThemeForest to get the support of the theme.
Thanks for understanding.
When will the update come?
The theme is already updated on 1st of December 2016. Please download the latest version of the theme from your ThemeForest account >> Download.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
We’re planning next update in early January with some great demos.
Hi i see in the comments that porto is Compatible with qTranslate X plugin.
i seam to have a bug with the breadcrumb.
if you have a page in a sub-page of 2 lv deep or more the breadcrumb will show both language.
exp: home / about us / cats / fur /and so on
only the home / and the last sub page would be ok.
exp: home / [en]about us[fr]à propos de nous[:] / [en]cats[fr]chat[;] / fur
home and fur will be ok but the rest shows [en] [fr] [:] so qTranslate X is not translating it.
http://i.imgur.com/gXdASJp.jpgbut it you go up one lv its displaying ok …
http://i.imgur.com/xdfM4jf.jpgso for now i cant use more then one sub-page or it bugs the breadcrumb
this is with more then 2 sub page gives the same bug in main language and not.
http://i.imgur.com/BWhrXy6.jpgfrom what i read it could be because of a apply_filters that the theme mite be using when there is more then 2 sub-page all the one page-sub works well tho
so i would need to know the name of the apply_filters so i can add the name to the “Custom Fields” so it will be searched in HTML elements to make them multilingual.
https://qtranslatexteam.wordpress.com/integration/i hope there is a fix for this as all the rest is working 100% for the translating part.
Can you please send us your site details through our support system so we will check and solve the issue for you.
Thanks
Hi i would like to know your protocol/policies towards your support when it comes to your team connecting on FTP/web server when doing tests as some ppl have confidential data on there sites.
For those looking for an answer, in the latest releases of the woocommerce bundles plugin, there seems to be an issue calculating the % discount. Ticket has been submitted to both Woothemes and Porto authors see if compatibility can be restored.
Hi,
Ok thanks for contacting us. our support team will respond to your ticket with solution after check your issue ASAP.
Thanks
Is there a way to disable responsiveness? I have a client who doesn’t want it.
Hi,
Sorry it is not possible to disable responsiveness. Thanks
There’s no way? There has to be some way to turn it off.
Hi,
Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension can you contact us through Ticket via Support System
Thanks
If I’ll be supported to disable the responsiveness of the site I will. If I can’t get that support why would I.
As we told you earlier that there is no option to disable the responsiveness of the theme.
Thanks
I need refund the theme is not exactly which i am looking for please refund my full amount
Hi,
Envato handles all the payments, the distributions and refund requests. They are the only one who can issue a refund. You would need to contact them at their support center. Here is a link to the refund policy: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- Thanks
Planning in upgrading wordpress to 4.7 and 5.5.9 php to php7.
Will there be any compatibility problems with Porto if I update?
Sorry I just realized the question was asked and answered.
Hi,
Yes, you can upgrade the WP and PHP versions. Porto is fully compatible with them.
Thanks
presales question.. is there a way for the top header to show in responsive mode, not hide and goes to the menus but stick to the top
Hi,
First of all thanks for showing interest in the Porto theme.
Sorry to say that there is no option in the theme but you can do it by using small Custom CSS code. After purchased the theme please contact us through our support system we will do it for you.
Thanks for your time.
Have a great weekend 
Hi, is it possible to turn off scroll hijacking?
Hi,
First of all thanks for showing interest in the Porto theme.
Sorry to say that there is no option to turn off the scroll hijacking.
Thanks
is compatible with WP 4.7??
Hi,
Yes, Porto is fully compatible with WP 4.7.
Thanks
i want to know your theme support to build from front end builder ?
Hi,
First of all thanks for showing interest in the Porto theme.
Yes, our theme is fully supported to build from Front end editor/builder.
Thanks
Hello Sir,
I have purchased your theme and created a website with over 4000 products. After creating the website, i realised that the website is too slow. The loading time of the website is over 15 sec.. This is huge setback. I checked the document and followed the process written for Caching the website. But the website speed doesn’t improved at all.
Please let me know the way to load it faster and make it perform faster.
Waiting for your reply.
Thanks in advance..
Hi,
We have already replied to your ticket. Please check your ticket now.
Thanks
can anyone test the Porto Follow Us widget on the latest version of WP and let me now if it displays on page ?
Yes, it is working fine. Please make sure that your theme and all plugins are updated to the latest versions.
Thanks
my bad wrong post
Hi there, how would I go about raising the Logo higher? I’m not finding the option for this anywhere. http://dev.biblepathwayadventures.com/ – it sits too low.
Hi,
Sorry to say that you can not do that. Because there is no more space to raise the logo high more than that.
Thanks
k, thanks for the quick response!
Hi, i have one question about visual composer. each time i make some editing on my page by using visual composer it always very slow in processing the change (delay) and sometime crush. after make one change i have to wait about 2 or 3 minute to make another change.and my internet speed is 6mbps so i don’t think this kind of delay is related to my internet connection. could you please tell me what to do to make it faster or not crush. thanks
https://rithear.tinytake.com/sf/MTE3NDk2Nl80NTY0NjIzHi,
I think it’s your server respond time issue. Please make sure that all the theme requirements are fulfilled and set accordingly.
If all settings are up to the requirements then please contact us through our support system with your site details so we will check and solve the issue for you.
Thanks
Hello,
The search Form on a website we’ve build is not working. Do you have a solution for this problem? See: http://www-d-o-t-vullenvanzakjes-d-o-t-nl.alvast-online.nl/en/home/
Kind regards,
Hi,
I found that you are using the Old version of theme and plugins. Please update your theme to the latest Porto and all plugins as well. I hope after the theme update your issue will solve auto.
If your issue not solve then please contact us through our support system with your site details we will solve it for you.
Thanks
Updated the theme and plugins, but it still doesn’t work. Do you have a solution?
Can you please contact us through our support system with your issue and site details so we will check the issue and solve it for you.
Thanks
