635 comments found.
Hello. I bought Anne because of it’s support for fulltime page slider. I cannot get the thema to support fulltime page slider.
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Hey Guys,
I moved my site to a permenant URL and now Im being asked for a visual composer license?
Please advise
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Hi,
We have purchased theme ‘wordpress ananke’ theme and installed the same. We are facing below issues on the theme. Please check and let us know if we miss anything.
1. Issue in using font awesome We are trying to use font awesome in visual editor. While saving visual editor the font get updated. But the fonts are gone while we save the page. Please check and let us know or guide us to use font awesome in editor.
2. Issue in displaying portfolio. The portfolios we have created are not displaying in frontend. But the porftfolio in demo data are displaying. Please check and let us know if we miss anything.
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Send link website + screenshot some images about your issues.
Support time 9am – 18pm and moday to friday GMT+7
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I purchased the Ananke Theme a few days ok. I am unable to edit the OT plugin content and sideways slideshow and gallery. I’m trying to edit with Visual Composer, but I’m not sure what I am doing wrong. (See screen video: https://vimeo.com/193293055) Help! Thanks – Steve
Web: www.strotherphoto.com
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Hi there,
Just wondering how I can remove the ‘capitalisation’ on the menu font please?
Have a great day. Amber
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Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
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Hi,
We have purchased your theme and doing configuration. So far its good expect one issue we are facing. That is we are not able to use font awesome icons in any of the visual editor components. When i update in a element and save, i can see the font awesome font is applying. But when i save the page, all the font awesome fonts are gone. For example, if i update a font awesome code in text editor, it shows the font when i save the element and the font is gone when i save the page. Please check and let us know the issue or the changes if need to do.
Thanks
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
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Hi!!!!
My licence number is c227bced-a371-4869-baa7-19c6ad96fa10
I have a question. In my website the component slide show is not working. It freezes in second slide. The website URL is http://hansentalent.com/.
Please, send me a message to direccionti@magnetosystem.com to solve this problem.
Thanks
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
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Hello, I have two little problem with Dark theme installed. First the name Ananke (beside menu) I’m not able anywhere to change it (logo ? Text ?)
Also, tried to go in Style section to put in Red, so we should see (as we see in your video for green) menu selected in red etc… Nothing appear,every thing is grey (even before I changed and default color was orange http://timelapse-services.com/timelapse-servicescom/Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
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I built the ananke theme up at http://hedback.us/ and it works well
I copied the files and database to http://site2567.verityhosting.com yesterday and for some reason the PORTFOLIO IMAGES labeled as “Projects” do not show any images…I checked everything in the admin area. Nothing seems different between the two sites.
Any Ideas? ANY help is greatly appreciated.
Michael Brooks 317-730-0605
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Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
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I’m trying to improve my seo scores and one of the problems that I am facing is with the alt tab of the post and portfolio display pictures. I notice that the theme is creating a new archive of the main photo of the post inside the bfi_thumb, but it doesn’t generate the alt tab that was previously set. how can I use the code in the image bellow to fix it? Or what changes can I do in the theme .php files in order to the pictures created by the theme inside the bit_thumb have the alt tab?
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Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
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Hi just updated the them and now the ‘OT Contact Info’ widget will not accept HTML code – it only accepts regular text now
any fix?
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Sir, I have purchased your ananke theme version 3.2.8. I want to add more category of portfolio but not working more then 4 category, last added portfolio categories showing on home page but not showing portfolio of selected category. please give me a solution. Home Pattern Dark
Thanks
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Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
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I installed WPML plugin (last version) and I’ve translated the website to english (first spanish) with Ananke theme. I use OT SlideShow plugin in “Our Services” section on my Website, and when I try to advance the slides fail (in spanish page version works fine).
I tried to desactivate all the plugins and no way, same result.
The website is dariuseurobusiness.com (look at Our Services)
Please, could you tell me anything about solutions?
Thanks in advance.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
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Hello just purchase your template, and after installation, the demo website is not the same as original demo (main difference is header slider are pictures and original are video) your model online http://demo.oceanthemes.net/ananke/dark/home-video-dark/ My model http://timelapse-services.com/timelapse-servicescom/ Why design is not the same as purchased ?
Hello,
You need watch video guide and documentation before setup your website, our theme support import demo content with just one click: https://www.youtube.com/watch?v=avkiIcm_WeM
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
hum, I did same as your video but what you have in your video is not the same as I see on template I purchased. I’ve just opened a ticket
Hello, don’t worries, please send your wp-admin account and link website for installation your website like as demo site, submit a new ticket with your wp-admin account as private ticket, Thanks
I bought one year support for this item and never even used it. However it expired this month.
Can you just point me in the right direction to change the width and color of the scroll bar on the right please?
97e8cb5b-32a6-4950-91e7-c5ee781b3138
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
Hey,
Been using your theme for a couple of weeks and I have an issue I cant figure out, hopefully you can help me.
On blog posts, Im not sure how to change the theming e.g. header background, style.
http://donalfahy.azurewebsites.net/?p=1Regards Ross
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
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installed theme and the following error appears “Fatal error: Call to undefined function vc_shortcode_custom_css_has_property() in /home/naturale/public_html/wp-content/themes/ananke/vc_templates/vc_row.php on line 48”
Hello, please make sure you have use Ananke 3.2.8 and Visual Composer 4.12.1 , thank you
Hello,
The Map marker does not appear on the map. What could be wrong? Thanks
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you
Hi there,
Just updated to latest version of your theme and it seems the button to customize my theme is missing from the left hand menu tabs on the dashboard? How do I customise the theme now?
Sorry to waste your time ..it appears that a REDUX plugin needed to be installed 
Yes, in new version, we have required install plugin redux framework for theme options, thanks
Hello,
I changed Blog Background Top Page image to my photo, and everything is ok in Blog page, but i see original Ananke photo in all post page. http://tomi.murvaimuvek.hu/hirek/ – Blog page http://tomi.murvaimuvek.hu/3-futam-hungaroring-2016-04-08-04-10-2/ – Post page.Regards, Toma
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7,
Thank you