8686 comments found.
Hi,
I have updated the Wordpress version and now Visual Composer doesn’t work. The plugin it is connected with the Uncode theme, how can I update it?
Thank you!
Hi ekilur,
we have tested Uncode and the relative plugin with the latest version of WP and it’s running without problems.
Please submit the issue here https://support.undsgn.com and we will help asap.
I sent through an email support about an issue I am having regarding the circular images not working for me on my team members and have not received a response. What is your normal response time? Its been 24hrs.
Hi leerael! We don’t have any support emails, do you refer you have open a ticket in our support forum? The only tool we use for support is the official support forum: https://undsgn.com/support/
There we have a complete dedicated support team, in case you have opened the ticket please send me the URL here so I check why they have still not replied you (pretty odd). Let us know!
I have created a support forum ticket
Thank you for confirm! Support team will back to you soon they just reply tickets in order received.
Can anyone help me:-) The Responsive Menu for Wordpress not visible? The menu links works fine, but the 3 horisontal lines dosent show up?? Thanks
Hi howgroup! I’m sorry but it’s not easy to tell you why you have this odd problem? Is this the latest stable release of Uncode (sorry but I don’t see the “Purchase” badge next your name here). If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you! 
http://www.undsgn.com/support
Hi, I´m considering buying your theme, but have a presale question; For variable products, is it possible to get the product options (e.g. sizes) as buttons instead of the list view? Or do you know an add-on for that, that works well with your theme? Thanks in advance.
Hi astftd, sorry for delay and thank you for interest! 
Have you an example? Sorry really not understand the request… do you mean that the options are not displayed as dropdown? Let us know!
Hi again, sorry for the vague question, but yes, having the possibility to display options as buttons instead of dropdown.
There is an example here (its in Swedish but I think you get it… ) https://kidsbrandstore.se/product/20876_replay_barnklader_jackorfleecevastar.html#.WE-wGndiRE4
Hi astftd! No sorry this is not an option of Uncode and also it’s not a native option of WooCommerce itself. It’s not common since when you have lot of options the layout it’s not nice, the example you show it’s really a custom solution. I have only found a plugin that transform the WooCommerce variations option in a radio button selection that can be the most similar to your needs: https://wordpress.org/plugins/wc-variations-radio-buttons/
Hi, please we need to add a sidebar on the single product page. How can we do it? Could you please provide the code to add in the child-theme? Thanks in advance
Hi habrastudio! If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
http://www.undsgn.com/support
hi, how to hide in my back end the item menu UNCODE HELP ???
i resolved thanks
Hi margiela! Sorry for delay and thank you for confirm!
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we will help asap! Thank you!
Hi there,
Is it possible for me to download the add ons for slider revolution? as currently i can’t do that without a purchase code.
Thanks
Hi Adamvalentino,
I’m afraid but you won’t be able to it with the license that is included with the theme. The plugin author requires that customers purchase a singe Slide Revolution license for this kind of services.
I like your theme but Im having trouble figuring out the slider. I can see it on my homepage. I like it, want to use it but I dont know where to change the images and text. I looked in Layer slider and Revolution slider and dont see it. I am new to these sliders. Am I missing something? Thanks.
Hi kairosdevelopmentgroup,
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we will help asap!
Thank you!
Hello,
the theme seems quite nice and I see there’s a mega menu option. I would like to know if it’s possible to have images also in the megamenu and, if not, it would work with ubermenu plugin? Another thing I would like to know there’s the option to show submenu items below the menu in pages that are part of a submenu?
Thanks for your support
Hi 5pider,
actually we don’t have any of our users reported issues with this but we haven’t tested it ourself, sorry
Let us know if you need more infos!
I see, but before buying it I would really like to know if the theme have those options. Thanks you
Contact us using this form here https://themeforest.net/user/undsgn we can find a solution.
I will. Thank you very much
I have problem with 404 page. Is not show this custom 404 page. And another problem with your support i want to change email and this not working.
And i didn’t get email to confirm Email.
Scroll to id scroll over id for 100px. How to fix this?
Hi,
please send us an email using the form here https://themeforest.net/user/undsgn so we can fix your issue with the forum so we can help you with that.
This theme Version: 1.4.2 seems to conflict with Learndash (learndash.com) LMS Plugin. I have loaded Uncode on WP4.7 onto a fresh install and when Uncode theme and Learndash plugin are activated together I get a 503 when adding a color to the palette.
Hi AFroggatt,
please open a ticket on our support forum https://undsgn.com/support/ about it, so we see what code is creating problem, if ours or the plugins.
Thanks
Try this http://bit.ly/2v1Ovjo
Hi AFroggatt! Yes it’s possible, we never sold Uncode as compatible with all plugins, there are 23.000 free + thousand of premium. Uncode is compatible with the most famous CPT plugins but it’s really not possible test or grant compatiblity with all. Thank you for report, we insert in the check list!
Hi! Is there a way to change the “portfolio” word in the URL, when viewing the portfolio items? I use it to showcase artists and it’s kind of weird to refer to them as “portfolio”. Also, in the bottom of each page, is there a way to change (through the admin panel) “MAIN PORTFOLIO”? Thanks!
Hi vangelisorfas,
as you can see here in the last section https://undsgn.com/uncode/documentation/customize/ it’s possible using this options.
Thanks, it worked! Any suggestions for the “MAIN PORTFOLIO” in the bottom?
Hi, how do I set the filter by price on the widgets? I`ve dragged it, but it is not appearing. Im the voltstore user. He is actually the agency`s owner….
How do I change the products number to be displayed at the category`s page? Thank you!
Hi diegpl,
from the account you are writing from it doesn’t look like you have purchased Uncode.
Please use our support forum here https://undsgn.com/support/ and we will help you with that.
Pagination is appearing anyways on the archive shop grid. Even if I set it on the content block to not have it. Tks.
Hi diegpl,
I’m afraid but we can’t give support on this space, this is just for pre-sales questions. Please open a ticket on our dedicated support forum and we will help you asap.
Ok, but does it have a way to set two different emails on your support system?Because I can`t just wait for the agency`s owner receive your answer and then resend it to me… Thank you!
Sure … you can use your own email. You just need to register using the purchase code for Uncode and the username for themeforest (the one used to purchase the theme).
Its actually not working. They are requesting me to insert the same user and email of the purchase. How can we turn around that? I don`t have my boss email access. Thank you.
Hi diegpl, this happen since with this account you have not purchased any of our products. We are sorry but this are the Envato rules for support, you should ask your boss the purchase code and username of the purchase otherwise all users.
Ive installed all the plugins the theme demanded. But Im still without the visual composer. Where is your visual composer version?
It seems that this theme doesn`t have the front end visual composer version right? Another thing. How can I set a gallery image for the product? Instead of the images opening in a shadowbox… Thank you!
Hi voltstore!
This will help you https://undsgn.com/uncode/documentation/no-visual-composer-backend-editor-button/
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support your needs!
Thank you!
Hi, I can’t manage to have a home slider the the 3 latests posts
Can you help me ?
Hi andrealouis04!
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support your needs!
Thank you!
Hi andrealouis04!
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support your needs!
Thank you!
Super slow Dashboard/admin. Please advise.
Hi Webseology,
from the account you are writing from it doesn’t look like you have purchased Uncode.
Please use our support forum here https://undsgn.com/support/ and we will help you with that.
yes, my client purchased it. I just put in a support ticket with the purchase code a few minutes ago. thank you!
Hello Im running wordpress 4.6.1 I tried to upload the theme but after loading it asks “Are you sure you want to do this? Please try again.” It doesnt let me upload the theme
got solved. I uploaded the theme directly into wp theme folder via ftp
Hi classniq and sorry for delay!
Yes this is an un-famous error of WordPress, you can read more here: https://undsgn.com/uncode/documentation/are-you-sure-you-want-to-do-this/
If you need support is offered in our forum, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
http://www.undsgn.com/support
Hi! is it possible to change the language with .pot .po and .mo files? Thanks!
Hi dalogo9985, yes for sure you just need to use some plugins like Loco Translate: https://undsgn.com/uncode/documentation/localisation/
Let us know if you need more infos!
Hello, can I update to wordpress 4.7? Thanks, best regards. c
Hi cali75 and sorry for delay! Actually there are no issues arise, anyway if you want stay safe I always suggest to wait at least 1 week and have a check on the forum first, in case you’ll find some sticky posts at the top.
