10959 comments found.
Hello, presale question: does this theme allow for a second line/subtitles under the main menu items? as in, menu descriptions. thanks!
Hi,
Thanks for your interest in our theme.
Unfortunately, for now, this feature is not available in Sahifa theme.
Best regards!
Why i can’t delete sidebar in homepage, i’m using costum page for it in my site of programs https://bramj.link/
Hi,
Thanks for using our theme,
Pages built with Page Builder can’t be displayed in the full-width mode.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you.
Best regards
please i contact the support more than 2 days and no reactions
Hi,
Please accept our apologies for any delays, as currently, we are experiencing a higher than normal volume of support tickets.
We have replied to all tickets please check your inbox.
Best regards
how i can change the media page example 10 videos to 15 or 20
Hi ,
Thanks for using our theme!
To change the number of posts per page: go to the dashboard > Settings Menu > Reading > and change the “Blog pages show at most” option
Best Regards! Fouad
After upfating theme all my posts revert to ONE paragraph! I don’t want renew support, because this is not my problems. WTF, gentelmens ???
Hi,
Thanks for reporting this issue, it will be fixed in the next update soon.
Best regards
I opened 2 tickets 5 and 6 days ago and still didn’t get any answer!!! Can you please see where is the problem??? Thnx…
Hi,
Please accept our apologies for any delays, as currently, we are experiencing a higher than normal volume of support tickets.
We have replied to all tickets please check your inbox.
Best regards
after update theme my web langauge’ malayalam’ not showing correctly in apple iphone…how fix this issue…before it showing correct
The images break and don’t load on Sahifa when adding the MailChimp Popup Form code in HEADER CODE and/or FOOTER CODE.
Any idea why this is happening? Here’s the code MailChimp generated for me:
<script type=”text/javascript” src=”//s3.amazonaws.com/downloads.mailchimp.com/js/signup-forms/popup/embed.js” data-dojo-config=”usePlainJson: true, isDebug: false”></script><script type=”text/javascript”>require([“mojo/signup-forms/Loader”], function(L) { L.start({baseUrl“}) })</script>
Hi,
Thanks for using our theme.
Please make sure that this code doesn’t cause any javascript errors or conflicts in the page console.
Best regards
Why so long to respond to my request (Ticket ID: # TIE-5540)? 5 days have passed …
Hi,
Please accept our apologies for any delays, as currently, we are experiencing a higher than normal volume of support tickets.
We have replied to all tickets please check your inbox.
Best regards
Hi. There’s a trouble with the theme and the menu. I bought and install the theme, and try to apply toi the menu the layout “Mega links” with 3 columns. I choose the right options (Enable Mega Menu), I choose 3 columns in Mega links Columns” (and I put some in submenu enought content). I save these parameters… The page is loading : ok I go the the front office I’ve not the mega links menu. I go to the Menu in backoffice and all the options choose in previous step is erased.
For information :
- My Wordpress is updated (4.7) - All the plugin are shutted down - I erase the theme and reinstall it
No way… the problem is the same.
I’m very sad… please help
Hi,
Thanks for using our theme.
Please check this article from our knowledge base https://tielabs.com/knowledgebase/is-there-menu-items-limit-menu-location-got-reset-after-adding-menu-items/
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you.
If you have not time for give reply emails, so why you give support option.? i will wait your replies but not anyone give me reply. If you have no time, so please tell me. Next time i will write issue on here and please give me my problem solution here and soon. Thanks.
Hi,
Please accept our apologies for any delays, as currently, we are experiencing a higher than normal volume of support tickets.
We have replied to all tickets please check your inbox.
Best regards
I have faced some problems for using this theme. I will create 3 tickets and waiting for reply. 9 days ago i will create first ticket but not anyone give me any reply and not anyone give reply my other two tickets. Please give me reply as soon as possible. Thanks.
Hi,
Please accept our apologies for any delays, as currently, we are experiencing a higher than normal volume of support tickets.
We have replied to all tickets please check your inbox.
Best regards
The instructions to disable Google fonts does not work—at least for me. Every time I try to disable Google fonts per the knowledge base, it breaks my website. https://tielabs.com/knowledgebase/disable-google-fonts/
Hi,
Thanks for using our theme,
We have tested it multiple times and it works fine, please make sure you saved the changes on the files and uploaded the file to the correct path.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you.
Given that many are moving to 720p displays or higher, can we please expect support for 1280+ pixel width in upcoming version?
Hi,
Thanks for your suggestion
Our new theme and Sahifa6 will be 1170px width with option to change the theme width
Best regards
Hello sir my single post content appear outside the box.. how fix this issue?
Hi,
Thanks for using our theme,
Please provide us with the URL of a page contains the issue to check it.
Best regards
Ho to add multiple codes in Heaer or body in Theme settings page. Please let us know.
Hi,
Thanks for using our theme.
You can code in the <head> section from the theme options page > genral settings > Head code
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you. Best regards
in my theme, single post paragraph going outside the border. please give me css code for fix this issue..pls
Hi,
Thanks for using our theme,
Please provide us with the URL of a page contains the issue to check it.
Best regards
Sir I am very sad about your support services , your support cannot reply my problems , before 14 days left to your support…
Hi,
Please accept our apologies for any delays, as currently, we are experiencing a higher than normal volume of support tickets.
We have replied to all tickets please check your inbox.
Best regards
is it possible to customize or add new box in Page Builder?
Hi,
Thanks for using our theme.
Unfortunately, for now, there is no an automatic option to do that.
If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Support
Thank you. Best regards
