380 comments found.
Hello love the theme, pre purchase question does Red art supports post formats (Audio embedded and self hosted and video) Thank you very much
and please are there any widget ready areas to put ads? Thanks and bravo for the awesome design and features
Hi.,
Thank you very much for the appreciation and your interest in our theme.
1) Blog : Yes our theme supports post formats Self hosted Audio and video
Kindly refer the following link for the self hosted audio and video.
http://wedesignthemes.com/themes/redart/blog-default/with-left-sidebar/ http://wedesignthemes.com/themes/redart/blog/category/audio/ http://wedesignthemes.com/themes/redart/blog/category/video/2) You can add the ad contents in the footer widget areas and sidebar widget areas. You can have customized sidebar for each pages. Please have a look at these screenshots.
http://prntscr.com/e2jj78 http://prntscr.com/e2jjqmRegards., DesignThemes Support.
Hi I just now purchased your theme Red Art and I thought that it was compatible with WordPress. I have been working with WP for many years and I am finding the installation to be a little more difficult than usual. I am uploading the redart.zip file from within the Folder I downloaded. It is taking a very long time to load and then I am getting a message that says Are you sure you want to do this? Any ideas?
Hi!.,
Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end and install, and import dummy data for you.
Regards., DesignThemes Support.
Hi, I’m interested for purchase this theme and first I need to know if it’s possible to add on the top bar the registration/login field (not for the shop) for entire wordpress website? I need to have a private area only for registered users. Another one question: when you will make the upgrade to the latest version of wordpress? Thanks in advance for a quick answer.
Hi Verit.,
1) Yes, you can enable the top bar with login and register link. But we can not have any special functionality or plugin to register the site. we have not tested our theme with any third party plugins other than the plugins listed in the themeforest page. So we cannot guarantee for that plugin to work with our theme.
2) We will update the theme as soon as possible.
Regards., DesignThemes Support.
Hi, I like your theme and it would be perfect for one of my clients. I do have some questions though. Can I send you these in a Mail or should i post them here?
Hi LeonGeb.,
Kindly send us your queries to the mail id support@wedesignthemes.com.
Regards., DesignThemes Support.
Hi,
Any new if you are releasing new versions? As development is slow & no update in the last 3 month.
Thank you
Hi Mudassar.,
We will update the theme to latest wordpress version as soon as possible and if there are any new developments in this theme, you will be informed. Thanks.
Regards., DesignThemes Support.
is not working.
I request you to fix: Problems: 1. Plugin issue 1.1: Visual Composer plugin: Unable to change content or add anything. 1.2: Revolution Slider : I am unable to activate this plugin. In case of doing activation, it results as error of “server not found”. 1.2.1 : Unable to upload the demo content of revolution slider.ASAP.
Hi Rajesh.,
Ok thanks.
1.1) Kindly, send us your WordPress admin login credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we can check the visual composer issue and let you know.
1.2) Your slider is already active. You can just ignore that message in your dashboard. Since the slider came along with the theme that message appears in your dashboard, you can get the slider files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the slider latest files.
1.2.1) Kindly, send us your WordPress admin login credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we will import a demo sliders from our end.
Regards., DesignThemes Support.
Hi My name is Yashu and I am a developer. I purchased this theme for my client and right now facing some issue when I live www.portraitsmaker.com
I cant attach the screenshots but surely share if I can get any email from your side.
Problems:
1. Plugin issue 1.1: Visual Composer plugin: Unable to change content or add anything. 1.2: Revolution Slider : I am unable to activate this plugin. In case of doing activation, it results as error of “server not found”. 1.2.1 : Unable to upload the demo content of revolution slider.
Hi.,
Thank you for contacting us.
Kindly, Confirm your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes so that we can move forward. Also, send your screenshots with this form we will help you ASAP.
If you need your Purchase Code you may download it from your ThemeForestaccount>Downloads>choose the necessary product>Download>License certificate & purchase code.
Refer: https://www.dropbox.com/s/9anfips0jlm7r2l/dt_purchasecode.jpg?dl=0
Kindly refer the following links for getting clear idea.
http://wedesignthemes.com/support/knowledge-base/purchase-code-where-to-download/Regards., DesignThemes Support.
I have the latest version of WP and this theme is failing when I try to install it. I have installed 10+ other templates and know what I’m doing. Is there some kind of bug that I need to know about? I tried to install the redart.zip to the upload themes and it’s not working.
Hi Sage0604.,
Sorry for the inconvenience happened to you. Have you tried installing the theme from Dashboard or from using FTP method. If you have tried the Dashboard method, can you please try checking the FTP method. If both are not working, kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the both the issue.
Regards., DesignThemes Support.
Hi.
I don’t get any email with a password when I sign up on your website. Secondly, I am having a hard time trying to configure the menu. It refuses to add the pages to the menus? Third, how do I get the front page slider?
Kind Regards Exclosia
Hi Exclosia.,
i) We have sent your user name and password to your mail id. Please have a look.
ii) Go to Dashboard / Appearance / Menus and refer these screenshots – Refer http://prntscr.com/dl69p4 and https://www.dropbox.com/s/a6e2110tkkcuvta/menu.png?dl=0
iii) We have included our dummy slider along with our theme package. Please check it out Or else mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will import it for you.
Regards., DesignThemes Support.
Hi, I have some queries before buying your theme redart Photography,
The sub header does not stay by hovering the mouse on it and the user can’t click on sub headers.
My client wants header menu visible all the time at the top and not just a 3 bar button at the top right. Is it available?
Can you send me all the possible theme options in detail before I buy this theme?
My client wants some 3D graphics on her website. Is it possible to on slider or somewhere on the website based on her requirements?
Thanks
Hi vineetaggar.,
i) At preset, this option is not available But after purchase our theme we will customize it for you.
ii) We have fixed this issues in our demo.Please have a look – http://wedesignthemes.com/themes/redart/
iii) Please watch following videos – https://www.youtube.com/playlist?list=PL6kpawNbFm9U7eh3U6hlIE6nrNq7M525k Also please refer this – http://wedesignthemes.com/support/article-categories/red-art-portfolio-photography-theme/
Regards., DesignThemes Support.
Purpose of buying this theme is to show case paintings from various artists for my client website.
1. Sorry little confused with you answers. which queries from my post are being answered in your response. I can’t relate your point number i, ii, iii. Which option is not present and what you have fixed. I can’t identify. Please help clarify the same.
Apart from this I have following queries if this theme will solve my client website purpose or not. If you could help in clarifying the following queries as well.
1. She wants to show the art work (portfolio / images) along with the 4 textual detail on the click of the image. The details are Title of Art, Medium, Price, Artist. Is it possible to showcase the art with easiest navigation possible for the visitors?
2. In the gallery video that you shared in your response earlier. The title of the project details like Client,
Location and Published Date are not visible only values pertaining to them are appearing. How to get the title before the values?
3. My client wants to navigate between different photos along with the Project details (textual) details pertaining to the photos. is it possible to provide this?
4. How can we get the home page and other pages rather entire site content and layout exactly shown in the demo theme?
5. How can we get the slider same as exactly shown in demo them?
6. What is OneLife mentioned in this page http://wedesignthemes.com/support/knowledge-base/red-art-theme-update/ . Is it another theme which is part of this package? if so, is it fully functional or with some limitations?
7. The client needs the header to be available on all the pages in site. meaning is it possible to make the header bar sticky on every page for easy navigation?
8. We are not at all tech savvy and not familiar with coding. Would you be able to help us if any specific change is required in the theme like header menu bar appearance, layout, etc.? based on my client requirements.
Thanks
Hi.,
1) At present, we do not have the option header menu visible all the time at the top and not just a 3 bar button at the top right. But after purchase, our theme we will customize it for you.
We have fixed the sub headers issue on our demo site. Please have a look.
1) We do not have that feature.
2) As of now we do not have that option. If you need after the purchase our theme we will customize it for you.
3) Please be more specific about your query with some screenshots, so that we can help you better.
4 ) We have unyson importer, so you can easily import our demo content.
5) When you import the demo content via the unyson plugin, it imports the slider in your site also. And also our theme comes along with the dummy slider packages. So, you can easily make use of it.
Note: Images used in the demo are not included for download, these images are copyrighted. If you are planning to use the photos we can provide the links to buy license.
6) Sorry for the inconvenience, we have updated our knowledge-base content. Please have a look. And our Redart theme is fully functional.
7) By default our theme comes along with the menus with sticky navigations for all pages.
8 ) If it is a minor customization means, we will do it for free. If any customization work takes more than 1 hour, we will charge $25/ per hour. And the custom work will be decided depending upon our priorities.
Regards., DesignThemes Support.
My query 3. My client wants to navigate between different photos along with the Project details (textual) details pertaining to the photos. is it possible to provide this? Your response 3) Please be more specific about your query with some screenshots, so that we can help you better.
My current query on the above point no 3
How can i send you screenshots. Is there a better way to communicate with you for support or doubts before purchase or even after purchase? like phone, email, live chat, etc.
My query 8. We are not at all tech savvy and not familiar with coding. Would you be able to help us if any specific change is required in the theme like header menu bar appearance, layout, etc.? based on my client requirements. Your response 8 ) If it is a minor customization means, we will do it for free. If any customization work takes more than 1 hour, we will charge $25/ per hour. And the custom work will be decided depending upon our priorities.My current query This is indian client. I believe you are also indian. I am not sure if the client will pay $25/ per hour for customization. Moreover, what is the differentiation between minor and major customization?
Also the sub-header issue is still there. Is there any way I can send you the problem with screenshot or explain the problem in better way. Eg, the gallery header has sub header -> classic. And it still has sub-header. The mouse cursor does not go to II column. It just vanishes. There is a distance between classic and II column in the sub-headers.
Hi Vineetaggar.,
3) You can attach the screenshot url in the form. The following website to get the image URL:
a) https://www.dropbox.com/ b) http://snag.gy/ c) http://tinygrab.com/
And get the URL and share it through the form!
8 ) If the customization can do within an hour (minor customization) , we will not charge our clients. And, it will take more than an hour for completing this task (major customization) we will charges for that customization.
Yes please send us the sub-header issue with some screenshots as explained in point 3 so that we can get a clear idea.
Regards., DesignThemes Support.
In the RED ART big & sub menu costumization I am trying to experiment with various colors but nothing happens. I would like to have the sub menu slightly trasparent.
Hi Zaraj.,
If you want to change the menu colors means get into Dashboard > Appearance > RedArt Options > Colors > Menu there you can change the color.
Refer the screenshot: http://prntscr.com/dic901
Do you want to change the submenu background color? If yes, means get into dashboard > Appearance > Redart option > Layout Custom CSS > Enable Css > Yes > Pasted the below css code inside the text area > Save All.
#main-menu ul li.menu-item-simple-parent ul, #main-menu .megamenu-child-container{ background-color: rgba(255,255,255,.2) !important; }
You can change the value as per your need.
Else if you are referring to something else, please let us know a screenshot/video so that we’ll help you get rid of it.
Regards., DesignThemes Support.
Thank you:) I solved the portfolio issue however i can not change the submenu color. I followed your instruction andd inserted the css code inside the red art options but nothing happens, the submenu remains white. Is it possible for the submenu background to be completely trasparent ?
Hi.,
Kindly get into your “Dashboard > Appearance > Redart option > Layout > Custom CSS > Enable Css > Yes > Pasted the css code”
#main-menu .megamenu-child-container, #main-menu ul li.menu-item-simple-parent ul { background-color: rgba(255,255,255,0.5); }
.rotate-header #main-menu.nav-is-visible .menu > li:hover > a { background-color: #ffffff; }
If issues continues, Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
I do not see my site on the mobile phone. Only black screen. I activated today a LAYERSLIDER as a landing page and I see everything perfectly on the laptop and tablet but not on thee mobile phone.
Hi Zaraj.,
Kindly, send us your site address along with your WordPress admin login credentials through the right bottom form located @http://themeforest.net/user/designthemes. So that, we can check and have a clear look from our end. Then we’ll help you get rid of it!!
Regards., DesignThemes Support.
I am following this guidelines but the systems does not give the option to chose the template, subtitle etc.. ..
How To Create A Portfolio Item ?
Login to the WordPress dashboard by visiting www.yourdomain.com/wp-admin. Click on Add New from the Portfolios menu once you are inside the WordPress admin panel. You can also choose Template pages for your portfolio item. Also you can add Sub Title for the portfolio and also you can control >Social Share for this portfolio.
This is the point. While when making a new page I have the templates options on the right side this does not happen for the PORTFOLIO. There are no such options on the right side.
Hi Zaraj.,
Please watch following video.,
i) https://www.youtube.com/watch?v=2cEp0QHt2G8&list=PL6kpawNbFm9U7eh3U6hlIE6nrNq7M525k&index=3
ii) https://www.youtube.com/watch?v=H-sYG2MopJk&list=PL6kpawNbFm9U7eh3U6hlIE6nrNq7M525k&index=8
If issues continues, Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Excellent work with this theme. I am a painter and have a joomla theme on my web site www.zaraj-art.com and would like to go now with your theme. What are the steps to be take before instaling the wordpress. Thx.
Hi Zaraj.,
Thank you for your appreciation and interest in our theme. First you can try installing the wordpress in a test domain and transfer all your joomla contents to wordpress. Once everything is transferred and ready, then you can move it to LIVE site. You can try some plugins like mentioned below for transferring the joomla site to wordpress.
https://www.joomshaper.com/blog/how-to-migrate-from-joomla-to-wordpress https://wordpress.org/plugins/fg-joomla-to-wordpress/ https://cms2cms.com/cms/supported-cms/joomla-to-wordpress-migration/Regards., DesignThemes Support.
I just purchased the theme. After backuping the old theme I cleaned the joomly instalation, then installed wordpress and your theme. After instaling the demo RED ART I am geting the following error message: REVOLUTION SLIDER ERROR: alias with slider photography 1 not found. Thx for your support
What is the best picture size for the revolution slider ? And what is generaly speaking the best picture size for the portfolio maintaining in the same moment the highest quality since I am selling paintings. Thx
Hi Zaraj.,
1) First you need to install the revolution slider. The slider export file is already included with the theme package. Please have a look. Please import that file via Dashboard -> Slider Revolution -> Import.
Then get into the home page and assign the slider under the slider option settings.
Refer the screenshot: http://prntscr.com/dfiqwf , http://prntscr.com/dfisu3 , http://prntscr.com/dfitp1
2) You can use the 1920 X 1080 resolution for the revolution slider images.
3) The best picture size for maintaining the portfolio will be 1170×878. You can try with bigger image sizes as well.
Regards., DesignThemes Support.
I am doing pretty well. How to remove the intro RED ART logo ( the one which is on a blank black screen when waiting for the page to load) and replace it with my logo. Thx
Hi Zaraj.,
Get into the file path /wp-content/themes/redart/css/loaders.css at line number r18(Approx) there you can change the image.
Refer the screenshot: http://prntscr.com/dgb6jf
Regards., DesignThemes Support.
I got it:) I would like also to change the text to Zaraj Art instead of Red Art. Where to look for?
Then I have also problems with mailchimp. I installed the plugin, got the API key , got connectted but in the newsletter box I receive the following "Error: Please make sure valid mailchimp details are provided.". Any insight on this matter ? Thank you .Hi Zaraj.,
1) Get into Dashboard > Appearance > Redart option > General > Loader Animation there you can change the title
Refer the screenshot: http://prntscr.com/dgeltr
2) Kindly refer our knowledge-base link for how to integrate the mailchimp and Make sure that you have followed the all the steps.
http://wedesignthemes.com/support/knowledge-base/mailchimp-integration/Regards., DesignThemes Support.
Do I need to instal a plugin for copying pages ?
I have problems with portfolios. I studied the documentation but the pages are always blank. Can you get me some detailed guidelines on this matter. thx
Hi Zaraj.,
i) If you want to import dummy content as like our theme demo, Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/ii) Please watch following video for how to create portfolio items and how to create portfolio template page.,
a) https://www.youtube.com/watch?v=2cEp0QHt2G8&list=PL6kpawNbFm9U7eh3U6hlIE6nrNq7M525k&index=3
b) https://www.youtube.com/watch?v=H-sYG2MopJk&list=PL6kpawNbFm9U7eh3U6hlIE6nrNq7M525k&index=8
If issues continues, Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
PRESALE QUESTION—Is this theme supported on PHP 5.3.29? Thanks!
Hi.,
Thank you for contacting us.
Please check that your server has following limits as explained in our knowledge base link else contact your hosting support to do so.
http://wedesignthemes.com/support/knowledge-base/server-requirements/Regards., DesignThemes Support.
Hi,
Brilliant work loving it. 
I am trying to register at your support forum but I am not getting any confirmation/activation email at my hotmail. Can you please check it?
Thank you
HI Mudassar.,
We have sent your forum login details to your hotmail email id. Please have a look.
Regards., DesignThemes Support.
Thank you rsriram, Please take a look at your hotmail issue. I don’t receive your emails on hotmail. Also, there is not forum response email even I select “Notify me of follow-up replies via email” this option.
Hi mudassar788.,
For now please update your email other than hotmail email and have a look. We will check the hotmail issue and update it.
Regards., DesignThemes Support.
is there a way to remove the red art digital painting logo?
Hi Carlos.,
You can replace the logo image under the option Dashboard > Appearance > Redart Options > Layout > General > LOGO there you can upload the logo.
Refer the screenshot: http://prntscr.com/d8pzky
Or if you want to remove the logo means get into the option Dashboard > Appearance > Redart Options > Layout >Custom css > Enable Css > Yes > Pasted the below css code inside the text area > Save All.
#logo { display: none !important; }
Regards., DesignThemes Support.
Hi guys, waiting for your reply in http://wedesignthemes.com/support/topic/list-of-issues/#post-57963 Thank!
Hi carlos.,
1) Please avoid space while entering category of photo because this issues occurs because of space between words. We have removed those space so check now – http://asuarts.com/
2) Kindly refer the screenshot and repeat it for all the button options. We have made the changes in the button below the “Our Students”.
http://prntscr.com/d7vq2n3) We have added the background for the mobile menu. Kindly take a look at your site.
4) We have made the changes as per your needs. Kindly take a look at your site.
http://asuarts.com/advanced-carousel-issue-test/Regards., DesignThemes Support.
Hello, Can you confirm that videos can be embedded either in the portoflio or in the slider / home page ? Thanks for your answer
Hi.,
Thanks for your interest!!
Yes!! it is possible to add video in portfolio. Kindly refer the screenshot given below.
http://prntscr.com/d5vy4vRegards., DesignThemes Support.
I would like to sell self-painted pictures over the theme. It is the best I have seen so far for Wordpress. Furthermore, much success with the beautiful theme. Is there a way to import the complete slider as in the Red Art demo?
Hi.,
Thank you very much for the appreciation and purchased our theme.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes So that, we will send you the dummy slider import file. OR
Kindly, mail us your site credentials (WordPress admin login & FTP access login details) via the right bottom form located @ http://themeforest.net/user/designthemes we will import the dummy slider for you.
Note: The images which we have used in the demo are all licensed images. If you need to use those images, we can send you the purchase links. The placehold images that we can replaced the template files are of same size as the image that we have used in the demo.
Regards., DesignThemes Support.
Hello, i see an absolut brilliant theme, fantastic design. My question before i probably order it…...Is there a possibility to import the demo content like the main demo? Are the files and pictures are included in this theme and also in the demo import….or how it works? thank you & best
Hi.,
Thank you very much for the appreciation and interested in our theme.
Yes, you can import the demo content as per our main demo via the admin panel importer option. The theme file are included in the theme download package, but the images which we have used in the demo are all licensed images. If you need to use those images, we can send you the purchase links. The place-hold images that we can replaced the template files are of same size as the image that we have used in the demo.
http://prntscr.com/cymlvoRegards., DesignThemes Support.
