Hey Loic,

You can easily reach us here HelpDesk and we’ll look into getting everything back to normal in no time.

I’m waiting for your message.

Radu

Thanks support ticket posted

Hello Tom!

We strive to build spotless WordPress themes, and this means we invest a lot of time, energy, and money to make them happen. The old price was set because we’ve aligned to Envato’s specific and boundaries. Now we have the chance to put the fair price on our intense work.

Also, we have a 100% Money Back Guarantee, simple and straightforward refund policy. You have 30 days of test–driving and if you’re unhappy with it, for any reason, just drop us an email at support@pixelgrade.com and we’ll take care of you.

Looking forward to welcoming you to our club.

Okay, get it! Fine with me, just wondered because this never happened before

Thanks!

Hey Poivre,

Here’s a CSS snippet that should help you with the change:

.site-header--transparent .nav--main > li:not([class*="current-menu"]) > a {
    color: red;
}

You just need to copy all the code in Customize » Customize » CSS Editor area and the color should change. Of course, you can use any color you want

Thanks,
Radu

Thanks a lot

Hey there,

The change that you’re looking for requires a lot of changes inside the theme files. The CSS is applied depending on the width of the screen and taking the rules from mobile and add them to the desktop view needs quite a lot of changes.

Thanks,
Radu

Re: 1. I can’t see “first name” and “last name” when user register. How can I put this back?

1 was solved.. I realized the plug in “WooCommerce Simple Registration” was deactivated)

Hey,

I’d like to remind you that this channel is only for pre-sales questions. I’d be happy to give you a helping hand, so please open a ticket through HelpDesk and let me know about your struggles.

Cheers,
Radu

ok I figured it out

Nice to hear that. Well done!

Hey Juan,

Can I add a Vimeo video inside a project?

Yes, you can do that. Just simply paste the link of the video inside the projects and that’s all. The theme takes care of everything else.

Can I add a filtering system inside the portfolio<//h5>

I see what you’d like to have on the projects archive but as you could see in our demo, this is not an option from Pile. If you’d like, inside the menu, you can add a button to take you to a specific category or projects. Here’s an example of how a page like that would look like https://pixelgrade.com/demos/pile2/portfolio_category/fashion/ If the title with category word on it is too much, that can be removed

Please let me know if there’s anything else you would like to find out about Pile.

Thanks,
Radu

Hey there,

For our Pile theme, we put a lot of hard work on creating the builder, both for pages and projects and this should be enough for any layout you would like to create

Regarding the visual composer plugins, I don’t think that any compatibility will be added soon. The structure of the theme is a little bit “special” and I don’t think that using a plugin like this would be a good idea.

Thanks,
Radu

The hero area is made to handle more than one image, as you could see. The content that you set to appear in this area is made to be displayed only on the first slide when you are creating a gallery. There’s no option to set the content to be displayed on each slide.

If you want, you can reach us at https://pile-help.pixelgrade.com and we will have a look at this part, maybe there’s some custom CSS that might help you

Happy Holidays!

Hey Oubly,

As you could see in the shop page of our demo: https://pixelgrade.com/demos/pile2/shop/, there’s no image at the top of the page. We tried to keep the header area simple and clean, without any image. Yes, you can set a Featured Image but it won’t be displayed anywhere on the page.

Thanks,
Radu

Hey,

You can reduce the size of the category title using the following CSS:

h1.page__title {
font-size: 30px !important;
}

Also, could you please give me the ticket ID so I can check it for you?

Thanks,
Alin

Hi,

Thanks for your kind words!

Where exactly are you planning to add videos? If we’re talking about Hero Area, you can do it quite easily, here you can see how.

Regards,
Alin

Hi,

Could you please give me some more details about that? How could I replicate it in order to investigate it further?

Thanks,
Alin

chrome, edge on windows 10, just load pile demo website and start using arrows, up-down-left-right, random order – and headline moves

Hey!

I see now, thanks for the heads-up. This is going to be addressed in the next update.

Regards,
Alin

Hey Estulin,

This is the price that we think is closer to what we consider fair. We invest a lot of time, energy, and money, and we also provide a flawless customer experience for people who come on board. We had to align to this marketplace boundaries, but now we have to chance to put the right fee on our work. I hope my answer gives you a wider perspective of what’s happening with Pile’s price.

All the best!

Hey Hypeneko,

I won’t call it insane. Now we have the chance to set the price for our product, based on the features and work that we put on it. As mentioned in the other comments here, on ThemeForest, we think that this is the fair price for the hard work and improvements that we’ve made on Pile theme.

Cheers!

Hey Piritukere,

You’re right about this. We had this option just for testing but we thought that it would be a good option for the users too. This way, they don’t need to edit the page several times, trying to figure it out the best look of their elements.

If you want, you can reach us by HelpDesk and we’ll try to stop this behavior on your side.

Thanks,
Radu

Hey Sebastien,

We’re trying to keep this channel is only for pre-sales questions. I’d be happy to give you a helping hand, so please open a ticket and let me know about your struggles.

Thanks!

I haven’t got the support anymore after 1 year… Yes there is a big difference, the hero section that you oblige to inform or I haven’t got the next projet section easily… Can you tell me how to fix this ?

Please ?

An easy way to take care of your question is, as I mentioned in my previous message, by reaching us using HelpDesk area. This way, we can discuss easier about the troubles or questions that you have.

Hey there,

You can find here: http://bit.ly/2fVbX74 some examples of websites that use Pile theme. Please have a look

All the best!