552 comments found.
I have just updated the Moose theme as well as all of my activated plugins. Two of my most important plugins, Ninja Forms and TimeTable, will only load fully/properly after a refresh of the page and never upon the initial arrival on the page. I have deactivated and reactivated all of my plugins (while clearing cache) and switched the theme back to the default “Twenty Fifteen” theme. This default theme allowed the plugins to work properly. This appears to be some sort of bug with the Moose theme.
An additional issue is with the front page scrolling. As you can see on my homepage, the text of the paragraph beneath the layer slider lingers too long and gets stuck over the image on the slider. This was occurring prior to the theme update for a few weeks and the update did not solve the issue.
Thank you for your time, I do really enjoy this theme and have been otherwise very happy with it.
Hello,
1) We can not guarantee how 3rd party plugins will work in this theme. We have not tested that plugins and we could guarantee just for plugins that we’ve tested.
2) Please add this code in Elated Options > General > Custom CSS field:
body .full_width {
position: relative;
}Elated
Thanks for the information but the code did not end up doing the trick. The problem was the new page transition and animation that came with this update (the ajax pulsing orange ball). I noticed that it was new with this update and dug into the setting to shut it off. It fixed all of my issues.
We are glad you found it. 
Is there any way to add a full-screen-width section to a Portfolio details page?
Hello,
There is no option for this, since there is no possibility to choose page template for portfolio single page.
Elated
hi how I come I can not see videos from youtube in the portfolio?
Hello,
Can you please contact us here support@elated-themes.com and send link to your website as well as WP admin access and our support team will check this.
Elated
ok sent
You are welcome!
I tried creating a support ticket, with no luck… any other way to get in touch with support ?
Hello,
We’ve informed ticksy system about this issue and we are waiting for their response. We hope they will fix this as soon as possible.
Elated
So there is no other way to get in touch with you, say it was an emergency ?
Hello,
We are glad you found it. Let us know if you need anything else!
Elated
Your support system is not working. I keep getting an error saying an error has occurred.
On the homepage, the Google Maps portion is not working.
http://thecreativeaquarium.com/Hello,
We’ve informed ticksy system about this issue and we are waiting for their response. We hope they will fix this as soon as possible.
In order to fix issue with Google Map, you need to generate your own API key and add that key in Elated Options > General > Google Map API key field.
Elated
I created the key (which seems weird to need), but there is no place to enter it on Elated Options > General
Please help with this.
Hello,
In order to get that field, you need to update theme to the latest version we released. It’s a 1.6. Also you need to update VC to the latest version 5.0.1.
Elated
Hello! There is a overlay problem with the parallax slider on the homepage by using the chrome browser. Can you tell us how to fix it?
Hello,
Please add this code in Elated Options > General > Custom CSS field:
.content .full_width {
position: relative;
}Elated
Hello, I connected to the Instagram Widget having visited someone else’s instagram page, and my website connected to his page instead of mine. How can I re-connect to my instagram page? I do not see any option on the Elated Social Networks options, or the widgets page. I appreciate your comments. Thank you!
Hello,
Please contact us here support@elated-themes.com and send link to your website as well as WP admin access, so our support team can check this.
Elated
Hi, great theme! May you show me an example of Instagram Feed Widget? Is it possible to add it in footer block or in content block?
Thanks
m
Hello,
Thank you for interesting in this theme!
Please contact us here support@elated-themes.com and we will send you how it looks like, since you can not find it on demo pages.
Elated
Hi, I sent an e-mail three days ago but still no one answered me..Please let me know
Hello,
Sorry but we have not got any email from you. Could you please send us again and our support team will reply as soon as possible!
Elated
ok thanks I’ve sent you an e-mail from design@ziokiz.it and chissaro@libero.it
Waiting for the answer!
Marco
Thanks a lot! Our support team will reply as soon as possible!
Are you still updating this theme and does it work with the latest Wordpress 4.7?
Hello,
Thank you for interesting in this theme!
This theme is compatible with WordPress 4.7!
We launched last update on 30. November. Also we will update this theme in the future for sure.
Elated
Hello, i am satisfied of your last update , but i have an issue …i cannot setup my blog as your demo http://demo.elated-themes.com/moose1/blog-masonry/ ... i follow the same step but not luck … i would like to use that template in my blog . Thanks for your attention.
Hello,
In order to get that style you need to use Blog Masonry page template and to click update button.
Elated
Dear Elated-Themes, thanks for the kind support …. yes i followed it but the blog doesn’t show the photos only Text …usually i insert a photo in each Post so i would like to have the same style with Photo,Date,Like etc as your demo example … do i miss some step to perform it? Thanks again !!!
Hello,
Please contact us here support@elated-themes.com and send there link to your website as well as wp admin access.
Elated
Dear Elated Themes, thanks so much for your kind support….yes i will keep with you in touch by email. Best regards
Thanks a lot!
Hello, I’m happy to update you that all the issues have been solved by myself except ajax add to cart. I still need that, would you mind looking into my support ticket? I was supposed to go live today. Thank you, I really appreciate it.
Hello,
We will reply as soon as possible there.
Elated
Pre-Purchase question – Can you integrate your own Icon set into the theme? Also, is there demo content to import on purchase/install to hit the ground running?
Thank you in advance, Jess
Hello,
Thank you for interesting in this theme!
1) You can integrate your own icon set, but in order to use it, you need to be familiar with programming, at least with css.
2) You would be able to import any demo example via options.
Elated
Thank you! Will purchase now on a clients behalf.
You are welcome! We are glad you choose this theme!
Hello, Thank you for the theme, great design! I have few issues after installing, though. The ajax add to cart is not working and the cart widget in the sidebar is displayed pretty weird. I could really use your help. Thank you.
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and WP admin access credentials, and our support agents will check this and help you.
Elated
Just did. Thank you.
You are welcome!
Can you please add support for the Envato Toolkit plugin for theme updates? It’s annoying to have to download the file and upload it via FTP each time there’s a theme update.
Hello,
We have not added compatibility with Envato Toolkit plugin in this theme.We will consider this, but at this moment, we don’t have plans to add compatibility with that plugin in this theme!
Elated
Hi When I try to access with Envato account credentials in supprto area (elated.ticksy.com), I get this error: “Something went wrong when trying to connect to your Envato account. Please try again.”
In My Apps area “Elated-Ticksy” have a granted access permission. Thanks for support
Hello,
Please clear browser cache and then try to log in with Envato account from which you bought this theme. It should be fine then.
Elated
OK Resolved Thanks
You are welcome!
Hello i wanted to know if it is possible to remove the “Project Description” and “Project Details” titles from the single portfolio page. Thanks
Hello,
Can you please submit a ticket to https://elated.ticksy.com and our support team will check this.
Elated
Hi! I want to remove the print button on the blog pages. Could you help me? Thanks!
Hello,
Can you please submit a ticket to https://elated.ticksy.com , and make private ticket, with a link to your site and WP admin access credentials, and our support agents will check this and help you.
Elated
Ok, thanks! Do I have to submit a ticket also to change the SUBMIT BUTTON color in the blog comments? Thank you
Hi,
For all of the questions regarding the theme customization, it would be best to submit a ticket to https://elated.ticksy.com/ in order to get the best possible help as soon as possible.
Elated
Hello,
Great product. I have a question about links to pages from a portfolio item. I want the external link to open in the same window but seems to default to new window. Can i change this?
Many thanks
Hello,
Thank you. We’re glad that you like it.
Could you please submit a ticket to https://elated.ticksy.com and our support team will check this?
Elated
Hell, we submitted a private ticket, but we didn’t hear back so I putting my questions here. The issue we are having is this:
When we update something on the theme, it goes blank and images and text vanish and go missing. We have to re-upload all the files again. We have even downloaded the latest version of the theme and still having this issue.
Could you kindly help or make any recommendations.
Please review: http://tiny.cc/ty6mgy
Hello,
Our support team work on this and they will reply as soon as possible.
Elated
Hi there!
I purchased the theme but your support system isn’t recognizing me.
I also accidentally connected to the wrong istagram account – is there a way reconnect to a different account?
Thank you! Becca
Hello,
We just checked and it looks like menu links are working fine http://screencast.com/t/o8cytwO5n For the Instagram account, our support agents could help you to remove values for your Instagram account directly from database. So, please, submit a ticket here https://elated.ticksy.com We could locate one your ticket so there should be no issue with login with our Envato account on ticksy.Elated
