555 comments found.
Hello, I would like to know how to customize the top of my page with a custom header background. ... as can be seen on the theme demonstration page. I would like to have a picture in full screen with my logo and my menu behind…
Hi,
Thank you for purchasing.
When you create a page, upload page featured image option at the bottom right of edit page. And check “Make Menu Transparent” in page options box.
Here is detailed instruction http://themes.themegoods.com/capella/doc/general-page-options/
I don’t have “Make Menu Transparent” in my page options box. Do I need slider evolution pluggin to check this option?
Hi,
Yes please make sure you also install and activate Revolution Slider plugin.
Hi, I’m sorry but I can’t make a page. Content builder doesn’t work. I check “Enable Content Builder” option. I add each modules I want and I order them. I finish ordering, in clicking “Update” button but nothing happen. The page does not register and I have to start all over again.
Hi,
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, I would like to know how to remove the Capella logo and replace it with mine? Can you help me please?
Hi,
Thank you for purchasing.
You can upload your logo image via Theme Setting > General > Logo.
Hi, the website is with theme V149. When I upgrade the theme to v150, then the videos not appeared. Do you want to upgrade to latest version to see what ia happened?
Hi,
Yes please so we can see the issue you mentioned.
Hi again, I update the theme to v150. Please check to NOT see the youtube
$return_html = '<div class="video-container"><iframe title="YouTube video player" width="'.$width.'" height="'.$height.'" src="https://www.youtube.com/embed/'.$video_id.'?theme=dark&rel=0&wmode=transparent" frameborder="0" allowfullscreen></iframe></div>';
Hi, thanks for the solution. I think you will predict similar issues in the future. (http or https)
Hi Every time I do the upgrade the same issue. 10 minutes to remember this problem. Please fix the /wp-content/themes/capella/lib/shortcode.lib.php for future uses. Thanks
Hi when updated the theme to v150 then the youtube shortcode not working? Any help
Hi,
Thank you for purchasing.
Could you please provide URL of page which has issue and provide sample of shortcode you entered please.
www.klimataria.gr is the website with v149. The sortcode is [tg_youtube video_id=”SdVIHH7026Q” width=”150” height=”124”] and is working. When I update the theme to v150 stop working. Thanks
Hi,
I checked your site and I can see all 4 Youtube videos so it seems to be fixed already?
I have 10 pending support tickets. It has been unanswered since weekend. Please check, help!
Hi,
Sorry for the delay during Easter weekend. Our support staff will reply your tickets soon. Thank you for your patience.
Hello Dears, does this theme support RTL?
Hi,
Thank you for interesting.
Yes you can use this plugin for RTL support https://wordpress.org/plugins/wp-rtl/
Hi, do you plan to publish an update for this theme? Can you guarantee that you’ll support this theme for at least 3 more years?
Hi,
Thank you for interesting.
We will always make sure it support the latest version of WordPress and future versions of it. The reason we don’t have update because it’s still working fine with the latest version of WordPress 
Hi, Great Theme.
I would like to know the shortcode of event page. I installed the demo version but the event list doesn’t work.
http://www.macondobologna.it/event-3-columns/can you help me please?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, before buying the theme, i would like to know if is possible to set the theme as one page site with smooth parallax effect and the possibility to smoothly slide section from menu
Hi,
Thank you for interesting.
Yes you can have one page site
Hello, I am using the shortcodes for animated counter, and I want to know if is there any way to restart the counter when it have finished?, because my animated content is on the bottom of an scrollable page, and when the user scroll down to see it, the counter its already over.
Or maybe a js method to restart the counter when the user hover on the div?
Best regards
Hi,
Thank you for interesting.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Ok. If the theme doesn´t support that, maybe I could do it myself. I need to know if that animation is made by js or how? If it is js maybe throw jQuery it could be done easily.
Could you help me on that? Its a js plugin or a css trick?
Hi,
It’s done automatically by jQuery plugin we are using. File is located in /wp-content/themes/capella/js/odometer.min.js
Is it possible to categorize multiple types of menus on the homepage and other pages? Like have one menu for lunch, another menu for breakfast, etc.
Hi,
Thank you for interesting.
Yes you can categorize menus into menu categories for that
Hi, how to translate calendar in reservation plugin ? I could translate words and sentences like questions, “person”, “time”, “date”, etc… But I don’t find how to translate months which appear when you want to choose a date? Thanks!
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi,
I purchased the theme, i am trying to import the slider and it give me error ‘Error: slider_export.txt does not exist!’
kindly help with this.., we had to do all the menu settings and footer settings etc, you demo import is not proper. 
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello I would know how the short code for 2 column gallery when I use it on the page. This short code [tg_thumb_gallery gallery_id=”3094”] just shows one column.
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Is the Grand Restaurant updated? If yes, how can i update my theme? http://rolled.nl/
Hi,
I think you posted on wrong theme. This is Capella theme
My contact form stopped working. When one filled it in it loads and shows a white page with a simple -1 on it. Nothing been changed – just support expired ….is it guys normal how you work to get people to buy more support years?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
to do that i need to purchase support again. so it seems you guys did this on purpose! i didnt change a thing! nothing! all was working perfectly, and a week after the support got expired, the contact form mysteriously stopped working. great!
www.dasonny.com – one can’t use the contact form anymore for god knows why reasons. great way of doing business.
Hi,
Please make sure you add required field “Name” in Theme Setting > Contact.
How to translate menu item & categorie (menu) ? It’s not explained in your documentation. Thanks
Hi,
Thank you for purchasing.
To translate menu & category posts. You have to use multi languages plugin. We recommend WPML plugin.
Hi, I put the youtube channel at settings. At the top is correct but at the footer takes /user/UCfrtEVxxrOvhbTF_BfpJfSw instead channel/UCfrtEVxxrOvhbTF_BfpJfSw the site is www.klimataria.gr This is the only problem that I have with this really nice theme. Thanks
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
OK. I tried to find out myself. I didn’t understud this theme’s problem until one of my clients told to me. Thanks Again
Ok great!
Hello. Any update on my PUBLIC TICKET #909944 Really need your help ASAP. Thanks
Hi,
Thank you for purchasing.
Our support staff replied your ticket. Thank you for your patience.
Hello. I have replied, can you please act on the suggestion i made and give me response soon, Thanks.
Hello I’ve worked out how to reload the page, Thanks.
Hi, is there to add a top bar in the theme? Like having the possibility to share phone number in the top section of the website? Thanks
Hi,
Thank you for interesting.
From your requirement, I would like to recommend one of our restaurant theme here https://themeforest.net/item/grand-restaurant-restaurant-cafe-theme/11812117
Basically you can add top bar with phone number/contact information without any coding required.
Yes I know but actually my client loves the menu styles. It looks different in Grand Restaurant Theme.
