2000 comments found.
Help! This has happened for months but visual composer no longer loads anything in all the browsers. Tried different logins, emptying cache, etc
Hi there,
It could be you’ve lately updated core WordPress to version 4.5+ and there is conflict with jQuery in older versions of VC. All you should do in order to fix this is to update our theme and VC to latest versions. To update our theme to latest version 3.5, follow instructions from here https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20983 than, to update VC to version 5.0.1 ,here are instructions https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20984 Then you need to clear all the cache (server and browser) and everything should be working back fine.
Select
kfiskstyle.com the content is going over the slider on scroll. I’ve also noticed this with capri. I’ve updated everything. is there something I’m missing?
Hello,
Just add this part of code in Select Options > Global Options > Custom Css:
.content .container {
position: relative;
}
That should be helpful to see content after slider well in Google Chrome, after latest update.
Select
Is Hazel PHP7 compatible? If so, what build version?
Hi,
There should be no issues with PHP 7. If there is any deprecated constructor in import file, our support agents will help you to fix it.
Best, Select
Can you confirm that Hazel is compatible with Wordpress 4.7.2?
Hi,
Yes, we tested Hazel with 4.7.2 WP and everything is working well.
Select
Hi There,
Looking to purchase this theme as I need to revamp my site.
Is this theme mobile friendly? Alot of my clients have been requesting a mobile friendly site.
Is the documentation easy to follow? Pretty much a newbie and dont want to take ages to rebuild the site. Also dont want to lose SEO work and posts that I have on my current site.
www.goodletterbest.co.za and www.goodletterpress.co.za
Looking forward to your reply.
Thanks Johan
Hello Johan,
Thank you for taking interest in Hazel theme. Our theme is fully responsive, so on all mobile devices it will look fine. Here is our Official Manual http://demo.select-themes.com/hazel-help/ When it comes to SEO, we could recommend to check this article http://www.wpbeginner.com/wp-tutorials/how-to-properly-move-wordpress-to-a-new-domain-without-losing-seo/We hope this info would be helpful to make right decision.
Best, Select
Hello, when I use the function (CSS Animation) in the visual compositor settings column this animation stops working when I return from another section visited from the site.
Hello,
Whenever you open that page again and when that element is in your viewport you’ll see animation for the column again. That is how css animations are working.
Select
hello, I bought Visual Composer and the front end editor is not working but I really need it, that’s why I actually bought the VC. Didn’t know that this wouldn’t work with your system!!! So could you please tell me how I can switch it on. Thank you.
Hello,
Just go to your brick theme folder/extendvc/extend-vc.php open this file and find this code below and remove it
/ Remove frontend editor /
if(function_exists('vc_disable_frontend')){
vc_disable_frontend();
}
Select
Hi,
Had a quick question.
I was curious about adding a divider between a fixed numer of posts per page for Blog Posts.
Currently, the page has 10 posts per page.
The idea is to add a CTA after the 5th post.
Is there such an option that I’m overlooking?
Thanks, Kenny
Hi,
Thank you for taking interest in Hazel. There is no such option in our theme to set content in the middle of blog list.
Select
Bummer.
Do you have any suggestions for where I might look for answers or help with that idea?
Hi again,
You could try to make sixth post to be link post. So, make one link post and inside it try to add Call to action element https://www.screencast.com/t/u0IlF2yAhomM
Best, Select
Oh wow! Thank you for the cool idea. Never even thought of that.
Do you have a tip jar? I’d love to thank you for the idea.
You are welcome
Glad to hear you are satisfied. We are always here for our customers.
Hi this might be a longshot.
Can you tell me what font you used, on the actual hazel logo
Hi,
It’s mission script.
Select
Hi been having a lot of trouble with header transparency on all pages but the home. Ive set everything to 0 and trouble shooted like crazy. I do have an older version and it seems like the content is starting below the header area.
I do not have am option to “PUT CONTENT BELOW HEADER” In my version. I have a heavily customized version, so updating is a pain. any workaround.
Hi,
Please, try to add this part of code in Select Options > General > Custom Code > Custom Css:
.content {
margin-top: 0!important;
}
We hope that would be helpful.
Select
I gave that a shot on both general and page option, no luck.
Hi again,
If that is the case you options are to try to update the theme, or submit a ticket to our support at https://select.ticksy.com/ and share a link to a page with issue and our support will try to generate different css code according to your current setup.
Select
Is there a reason Visual Composer no longer works after updating my Wordpress to 4.7.1? I am using Visual Composer version 4.7.4 and have deleted and reactived it in the plugins but it is still not working.
Hi,
The issue happens after updating to WordPress version 4.5+ wher eis conflict with jQuery. It is resolved in newer version of VC. Please, check this article to see how to update our theme to latest version https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20983 and here is how to update VC https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20984 Then just clear all the cache and everything should be working as expected.Select
Hi,
A customer ordered me products and she told me “After ordering, you sent me an email with a link to find my account, etc … This link is dead! Here it is: http: // Achillea-bien-etre.fr/?page_id=12037”
How can I change that?
Thank you ! http://achillea-bien-etre.fr/Hello,
Could you, please, explain what are you looking for? We are not sure what should be on this link you’ve sent that is actually broken. Thank you.
Select
Yes, actually it’s broken. This is the link of a customer, after a purchase. This person told me that she received this link by email. But it’s broken. How do you remove that? Thank you !
The link sent in her registration mail is broken and she can access her account. She said “Can you do the necessary by sending me an email with a link that works, thanks?”
Hello,
In WooCommerce > Settings > Accounts you are able to set my accounts page and all other options https://www.screencast.com/t/5sAImQhZblJH Then your customers will be able to access their pages https://www.screencast.com/t/fEPf53woTD and to see there orders, etc https://www.screencast.com/t/TXgX7HTkG6 We hope this is what you’re looking for.
Select
Ok thank you, but (I’m sorry) I don’t know what my choice should be when I’m on the tab “select a page”. I don’t see a good page like this https://www.screencast.com/t/fEPf53woTD .
Marine
Hi, Marine,
Please check how we made My account page https://www.screencast.com/t/r0na40JMd and then we set it https://www.screencast.com/t/0DtOCLhoo
For further assistance, please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access so our support agents could take a closer look and help you there.
Thank you
!
You are welcome!
Can you please upgrade the recaptcha to v2. As it seems to use the older version.
Hello there,
Thank you for your suggestion. We will send it to our project management on further customization.
Select
Could you tell me how to add portfolio categories to the menu as a drop down? e.g. Portfolio > Documentary, music video, film etc – do I need to create pages instead of portfolio items?
Hi,
Please, check this screenshot https://www.screencast.com/t/ozYwuhYPOtvv So, you could add portfolio categories as menu items. On that way you’ll have archive pages with portfolio items there. But you could also make several pages and on each add Portfolio List shortcode and on each portfolio list set some category that would be shown there https://www.screencast.com/t/zSEuttXJYUC
We hope this is what you’re looking for.
Select
Yes thanks! It worked but I have some code / appearance issues on the pages and how do you edit the appearance of the category page/view?
Hello again,
You are welcome. Portfolio categories are archive pages, so there is no way of further customization without changing our template. But, you could set default layout in Select Options > BLog like here http://screencast.com/t/ZUVjAz1s
Select
I see, that’s a shame. In the case I will create pages instead with selected portfolio items on to fake a category selection. Could you tell me how to remove visible categories from specific portfolios? e.g. on this page – http://www.anattic.tv/portfolio_page/dima-kalenda/ I would like the categories to be invisible.
Hi there,
Just add this part of code in Select Options > General > Custom Code > Custom Css:
.projects_holder article .portfolio_description .project_category, .projects_holder.hover_text article .project_category,
.portfolio_slider li.item .project_category,
.projects_masonry_holder .project_category {
display: none;
}
Select
Hi in your select options > general font options, you can choose the colour of text links and hover but you don’t have an option to choose the colour for headers. This would be fine as all links should be the same colour but the theme automatically inverts the text link colour for headers. e.g. text link = blue and hover = yellow. Header colour becomes yellow and hover is blue. Any suggestions on what this could be?
Hello there,
In Select Options > Header&Footer you could set desired colors for menu items. Please, check here https://www.screencast.com/t/mmxEUdBB67R We hope this is what you’re looking for.
Select
Unfortunately not – this changes the menu colour, correct? I would like to change the global colour for header links. e.g. H4, h3, h2 to match the link colour of the text. Please see the example here: http://www.anattic.tv/our-work/ When hovering over title ‘Documentary’ it should go a lighter shade. At the moment it is reverse, even though I have set it correctly on the font options.
Hello,
Please, try to add this part of code in Select Options > General > Custom Code > Custom Css:
h4, h4 a{
color: #9c9c9c!important;
}
h4:hover,
h4 a:hover{
color: #000!important;
}
Select
Thank you, the colours were the wrong way around but I switched them and they work.
Glad to hear this. Thank you for the update.
Sorry I just noticed a slight issue with this fix – now all h4 are changing colour with hover rather than JUST h4 links. Would I need to create a separate heading and e.g. h4.1 to use for links and h4 to use for standard headings?
In that case instead of code in previous message, use this code:
h4 a{
color: #000!important;
}
h4 a:hover{
color: #9c9c9c!important;
}
Hi, how can I adjust the time of the slide. Because this happens very fast
Hello there,
When you paste shortcode for Select Slider on your page you could adjust slide_animation param. Please, check this screenshot http://screencast.com/t/pEmWkXWwR
Select
But it does not work with “LayerSlide” ([layerslider slide_animation = ‘6000’ id = “1”])?
Hi,
When it comes to layer slider, there is initial fade animation http://screencast.com/t/YmutHLM7G846 and then on each slide you are setting delay and duration http://screencast.com/t/gmepzvw3 Here is their Official Manual http://www.docs.purethemes.net/sukces/layerslider/documentation/documentation.html so you can find more about this.Select
super muchas gracias
You are welcome!
Is VC Images Carousel no longer supported. They stopped worked on our page? Thanks
disregard. you can delete this if you are able to.
Thank you for the update. Glad to hear you have sorted this out.
Hello Author,
I have installed your theme 3 years back and still using now. Its great!
However, just recently we upgrade to wordpress 4.7 and the WPBakery Visual Composer can no longer load on the admin edit.
Can you advice? Thank you.
Hello there,
Please, just update our theme to latest version, here are instructions https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20983 Then, update VC to latest version, instructions are here https://themeforest.net/item/hazel-multiconcept-creative-wordpress-theme/8146099/faqs/20984 and then just clear all the cache, browser and server and everything should be working back fine.
You are welcome, Select
I have encountered some issues with my theme, coincidently after my support license ended. -Visual composer will not load nor allow me to add anything to any existing or new pages – I have updated everything and tried deleting and reinstalling the plugin. -I cannot edit my site on any other pc or mac systems except at my office. I believe this may be down to the Yoast plugin but this has been deactivated and has not fixed the issue. -The menu bar does not behave naturally or correctly when the web page size shrinks. The menu drops to two lines, there is nowhere on the settings to adjust this. Could you please advise as I don’t feel I should have to pay $50 to get in touch to fix a theme error.
Hello,
When it comes to VC issue, since you’ve mentioned that this is working on one device, then it is cache issue. Since fix for VC was in javascript code, then you need to clear the cache (server and browser) and then to test again. When it comes to menu, please, share with us here your site URL so we could take a closer look. Thanks
Select
Thanks the website is http://www.anattic.tv. I believe the other issues have been resolved now but the menu is still playing up. If you adjust the size of your web page/browser you will see the menu line drops to 2 lines before changing to be the mobile style menu. Thanks
Hello,
Please, try to add this part of code in Select Options > General > Custom Code :> Custom Css:
@media only screen and (min-width: 1300px) and
(max-width: 1500px){
nav.main_menu>ul>li>a {
padding: 0 20px;
}
}
@media only screen and (min-width: 1100px) and
(max-width: 1300px){
nav.main_menu>ul>li>a {
padding: 0 10px;
}
}
@media only screen and (min-width: 1000px) and
(max-width: 1100px){
nav.main_menu>ul>li>a {
padding: 0 5px;
}
}
Best, Select
Thanks but unfortunately it did not work. It has improved it but the contact menu title still jumps down between a few pixels of the browser size.
You are welcome.
Since we cannot reproduce it after adding custom css, you could just set lower values for padding on the resolutions where this is happening on your side.
Best, Select
We noticed an issue with or theme last night, Seems the logo no longer shows up on the site and the mobile menu no longer works. I have gone and don’t seem to see anything wrong. The logo has the file in the box. I’m also noticing my google maps no longer works either on the contact page. Please advise.
Sorry we were able to fix the logo and menu. But now the google map is still broken on contact page
Hi,
Thank you for the update. We are glad to hear that has been solved. Please, write on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access so our agents could take a closer look.
Best, Select