8329 comments found.
Hi Kalium seller, I have a hard time to understand what I’m purchasing exactly for $39 and what the standard license consists of.
Questions: - Is the amount $39 a buy-out? Or per year…? Why one or the other? Why does it not state the anywhere what I’m buying exactly…? - When I buy a Kalium theme, will it be hosted elsewhere? Or should/can I host it on my personal ISP (Dreamhost)...? - Is there a Dummy intro (video) to what the product consists off exactly…?The features look awesome, but what is driving it behind the curtain?
I’m NOT looking for another “Squarespace” type of service with monthly/yearly fee. I just want to buy a theme, customise all the cool features and run it on my personal ISP that I already pay yearly…
Hope someone can clarify for me, and people like me. Merci !
Ruben
Hi rubenvanleer,
The original price of the theme is 59$ but now we have made a sale due to the release of Kalium 2.0 and the festive days of December, so it will not be a long time on sale.
With a purchase of the theme you will get unlimited access to the theme and get free lifetime updates and 6 months support (basic) which you can extend in the time of purchase or when it ends.
In ThemeForest there is no system that you need to pay monthly for a service, so once you buy it you will have it forever.
Kind Regards,
Art
Thanks Art, sounds great!
Where can I read about how the theme works? For example: after purchase, do I log into your system to customise, or do I download a HTML5/Script version? Or is the theme hosted on your companies’ server…?
Is there any documentation about these details, before I purchase? Because I’m a dummy with these kinds of new products…
Ruben
Hi Ruben,
Sorry for the late reply, here you have access the theme documentation and here is our YouTube channel with some video tutorials.
If you have any question and problem with the theme, please address them in our support system.
Kind Regards,
Art
Hi there, I’m trying to install the demo content but it doesn’t install anything except for the images. I’m trying to install the fashion theme.
Hi gee_nzl,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Ah Okay, I saw you answer support questions in the comments, my mistake. No worries.
Hi gee_nzl,
Glad to hear that 
Kind regards,
—Ylli
Morning guys – I love the theme but I’m afraid my support has expired and I have a rather large problem! I just updated Wordpress and now I can’t access my dashboard.
All I see is: “Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 49152 bytes) in /home/ellenholmes1/public_html/stuffihavedone.com/wp-admin/includes/post.php on line 528”
Is there a way to fix this, please? Will
Hi willstuff123,
Most likely your web server is configured with PHP settings that are too low to allow the theme to work well.
Recommended PHP configuration limits are as follows:
max_execution_time 180
memory_limit 128M
post_max_size 64M
upload_max_filesize 64M
max_input_time 60
If you need more info, please don’t hesitate to reply write us on our support forum.
Kind regards,
—Ylli
Cannot submit a ticket. I got this message when submitted “That purchase code doesn’t seems to be valid”.
I have many months left of support for my license. Could you please take a look?
Hi Puripong,
It looks like support is working as it should now. Can you please try to create your ticket now?
Thank you
Kind regards,
—Ylli
Hi there. Since i cant the ticket system to work i try here.. At this moment i have two questions.
I am usng the Kalium Shop version.
1.: Is it possible to set the header logo to the center of the page?
2.: How can i make an blog page which uses the settings from the theme options page?
Kind Regards
René
Hi René,
We are sorry for the problem.
It looks like support is working as it should now. Can you please try to create your ticket now?
Thank you
Kind regards,
—Ylli
Ok just did.
Greetings! How to change color of the footer? I am using fitness theme, but when i change color of the footer, it is still dark blue color like in demo.
Hi markons86,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Hi Laborator
i hope you had a blessed Christmas?
I download your Kalium theme (which i wanted for ages) but i am having really bad trouble trying to set it up and prepare my website. i have activated everything and it working but I’m really having trouble now trying to make it look like a website, similar to one that were shown on Kalium pre-made/preview theme page. as you made it easy to do but i am finding it really hard!!
Is there a place where i can located the theme-documentation as i just getting confused as i trying to use the visual composer is just confusing me a bit…
Anything you can help with will be so grateful.
Kind regards -Chukwuemeka
Hi Chukwuemeka,
You can find Kalium Documentation on this URL http://documentation.laborator.co/item/kalium
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Hi Laborator
thank you for the reply back i have found that documentation for this theme that you supplied is not really helpful and just made me even more confused. there is nothing on there that help me create a website.
i will try out the external support system as i am really starting to get a bit frustrated now as nothing is working the way i want.
thank you
Chukwuemeka
Hi Chukwuemeka,
Sorry to hear that, most of the users doesn’t have any problem with the theme documentation. And we also offer some video tutorials that can help you to understand how things go
Anyway, anytime when you have a question, please just search the support forum if you can find the answer. And if not, then you can write us a ticket and we will assist you for everything
Thanks for your understanding!
Happy New Year from Laborator!
Kind regards,
—Ylli
Hi Laborator
Thank you for the reply back
i understanding that most user did have problem with it but i am just had issue to try to under stand it. The video tutorials dose not really explaining much if i have to be honest, like trying to uploading you portfolio page and extra.
I am writing out a ticket now and checking out the forums to see if any thing can help.
Thank you for you help
Happy New Year also
Kind Regards Michael
Hi Michael,
Glad to hear that. From now on we will continue conversations on the other side.
Kind regards,
—Ylli
ok coolio just waiting for you reply
Good morning, I am currently renewing my site and I encountered a problem with my Visual Composer, it asks me to activate the license (it has already been activated in this domain in the past) and as I command in the attachments it does not present any code Of license, where supposedly the plugin is part of the theme that I bought a year. Also came another that I noticed that now they are offering support without time limit, I being a client with more time I do not understand why I do not have the same right. I look forward to a quick solution and the height of what they promised me from day one. Thank you very much for your attention.
Hi bfks,
Premium plugins don’t allow us to give customers our license number, so on each premium plugin (such as Visual Composer, Revolution Slider and Layer Slider) update we release a new update to our theme with the latest version of that plugin included, and customers don’t need to worry about that.
You never need to purchase any premium plugins that comes with our theme, you can purchase them only if you need their support or want to use their extra features.
For more info about theme support please open this and this link.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Happy Holidays!
Kind regards,
—Ylli
Hi,
I’ve use wpml for Thai language. I can not change the link PORTFOLIO ARCHIVE URL to new URL in 2nd-lang. (It alway link to the English-lang portfolio that I have set in Portfolio Settings/Single page/Portfolio archive url) Can you please advise for how to change PORTFOLIO ARCHIVE URL for 2nd language? My 2nd-lang portfolio is http://www.iristile.com/ml/th/projects/
Ps. Why i cannot submit a new ticket with your Laborator Support? My purchase code is 33637ff2-2960-41e7-826e-5ea47b341479 – 13 Oct 2016
Regards, Yuttana
Hi Yuttana,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
I can’t submit a ticket. / Pop up: That purchase code doesn’t seem to be valid.
Hi Yuttana,
Please use one of the methods below. It should work for you because it’s working for every user http://drops.laborator.co/5me8.
Kind regards,
—Ylli
I’ve try your suggestion and cannot submit a ticket.
Popup: Whoops, it looks like that email already exists in our system, perhaps you already have an account?
- Can not login with Envato - Can not submit a ticket with email login “That purchase code doesn’t seem to be valid.” - Can not submit a ticket without sign in “Whoops, it looks like that email already exists in our system, perhaps you already have an account?”
How I can get your support?
Hi Yuttana,
I have contacted the Ticksy developer and i’m waiting for a solution by him.
If you still can’t create a new ticket, can you please just write your questions on any ticket that you created before and we will respond to you there.
I’m sorry for the trouble.
Kind regards,
—Ylli
Hello,
I am currently trying to embed a spotify and Apple music player in to a post, however, the theme does not recognize the html as embed codes. Please Help!!
Hi Jcheajr,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Hey. My support has expired, however I don’t really need a support. I’m trying to activate the theme (I’m only using it on one domain) and it doesn’t happen anything.
I’m trying to activate it in order to install demo data. What might be wrong or is there any other way to install demo data. I couldn’t find the xml files though.
Thanks.
Hi Pletikos,
What problem you are encountering when you want to activate the theme please? Can you please record this problem and then send us the video URL?
You can import demo-contents manually too with your purchase code, just go to Extras folder and open Demo Content.webloc file to be able to download them.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Happy Holidays!
Kind regards,
—Ylli
Is Kalium (or Oxygen) theme’s drag and drop ability similar to Divi 3? I’d like to build my own WP website but has no experience whatsoever. My experience is limited to my Supadupa website which has a drag and drop for their “pages” (Like for the MUSEUM & ABOUT US pages in my website), which I like but I needed more freedom to offer more content than I have now.
My supadupa website is www.popnicute.love. Here I included a screenshot of the drag and drop admin panel http://i.imgur.com/uGMx1uk.png
Hi popnicute,
We use Visual Composer plugin on our themes and this plugin is offered for free on our themes.
For more about info this plugin visit this page too https://vc.wpbakery.com/video-tutorials/
Kind regards,
—Ylli
I just purchased this theme and I can’t activate Visual Composer. This is what the screen said: NO LICENSES FOUND
It seems that you do not have any valid license for Visual Composer.
What should I do?
Hi popnicute,
You are probably installed Kalium on any installation that had Visual Composer installed before.
In order to activate the latest version of Visual Composer bundled in the theme follow these steps:
1. Go to Plugins > Installed Plugins then go to WPBakery Visual Composer and click Deactivate
2. Go to Appearance > Plugins and click Update for Visual Composer plugin
3. Activate Visual Composer again
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Hi there! Pre-sale question: in your minimal-shop demo I saw that you use a gif to show a product (a bag) on the homepage, is that correct? And would it also be possible the other way around: when you hover, to show a gif instead of an image? Thank you! Sanne
Hi Sanne,
Thanks for your interest on our theme.
I think that this will work too
Happy Holidays!
Kind regards,
—Ylli
You have a very clean and neat theme. Can I make some thing like this: http://wp.swlabs.co/exploore/ , specially Hotels, Tours, etc, tab, with your theme ?
Hi Azerian,
Hmm i don’t think that this is possible, maybe you can search for any plugin that can do this for you.
Kind regards,
—Ylli
I’m running into an issues when installing the “photography” demo content: [ErrType: xml-wp-content]
My PHP limits have been increased as much as my host (siteground) will allow. I don’t think its a timeout issue because it fails within seconds. Please let me know how to fix this!
Hi sanford78,
Most likely your web server is configured with PHP settings that are too low to allow the theme demo-content file to upload.
Recommended PHP configuration limits are as follows:
max_execution_time 180
memory_limit 128M
post_max_size 64M
upload_max_filesize 64M
max_input_time 60
For more info visit this link Recommended PHP Configuration Limits
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
It’s not a PHP variables issue – I already checked. I went ahead and read your import code and realized that the issue is in the code. You reference a broken base address in the code “demo-content.kalium.com” instead of ””www.kalium.com” – when it goes to pull the demo data it’s getting a 404 because that first web address does not exist, and all your demo content is actually just under www.kalium.com/demo-content. I think the issue arose when you pushed version 2 to me. Please look into this! I changed the slug for my website and it is now working but I would imagine this is not working other places. Thanks!
Hi sanford78,
Sorry as we didn’t know that this problem was happening when i responded to your ticket.
Our server that provide the demo-contents is offline for the moment. And we are trying to fix it. If things go as we have planned, this problem will be fixed tonight or at least tomorrow morning.
We are sorry for the problem encountered.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Hi sanford78,
The problem should be solved now and now can import demo contents if you have activated your product.
Thanks for your patience and have a great Holidays!
Kind regards,
—Ylli
Hello Dear,
When I try to Install Demo Content (Main Demo), the error is showing as;
However few errors appeared during the import process: [ErrType: xml-wp-content] Sorry, there has been an error.The file does not exist, please try again.
[ErrType: revslider]
And I have a support, how can I use this advantage? Thank you.
Hi esatpiroglu,
Can you please check if your server meets the recommended PHP configuration limits as follows:
- max_execution_time 180
- memory_limit 128M
- post_max_size 64M
- upload_max_filesize 64M
- max_input_time 60
For more info visit this link Recommended PHP Configuration Limits.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
I tried the support link, but it’s not working.
Quick question regarding the portfolio. Is there anyway to NOT display ALL and have it default to displaying a different category and then they can click to see the others?
Example.. I have three categories… portraits, advertising, and tear sheets. I want the site to display portraits upon arrival and then people can click the others to see them. Currently, I have to display ALL, which I do not want.
Also, for future updates…it would be great to be able to sort the order of portfolio items as well.. unless there is a way and I am not seeing it.
Hi gfairbairn,
This option is not available for the moment but we will try to do something about this on the next updates that should come next year.
I’m sorry for the problem but we handle support on the Ticksy service. They are having problems on their site for the moment, and we (and a lot authors that use this service for support) can’t do anything about it. Let’s hope that this problem will be fixed soon.
If you need support please try to create your tickets with the one of those options http://drops.laborator.co/5me8
Kind regards,
—Ylli
I have the same problem and just purchased Labor support to have help…but the ticket system is not working neither
I have upload my Kalium to version 2.0.3.1 and now the permalinks in my portfolio are not working anymore, and the layout in some of the pages is messed up. Every time that I try to send a support ticket I got an error message….
Hi basetz,
Please just go to Settings > Permalinks and choose Post Name option then click Save.
We use comments section of the theme only for a pre-sale questions.
P.S: Ticksy service is having problems on their site for the moment, and we can’t do anything about it. Let’s hope that this problem will be fixed soon.
Thanks for your patience.
Kind regards,
—Ylli
thanks for the help. as soon as Ticksy will start work again I’ll send you the ticket with the other issues (mainly about the layout) appeared after the updating.
Kind regards, Alessio
Hi Alessio.
I can see that you managed to post your ticket now. We will continue conversation on the other side
Thanks for your patience during the Ticksy problem.
Kind regards,
—Ylli
Hi there, After solving the problem with the Error 404 (it took me four hours!) to decrypt your help page, I can’t install the portfolio page as the main and static page? Does this not work? Can’t even find in the help pages that it doesn’t work. Or does it. As if not, why not. Any help please? Sorry but after these hours of senseless work I really feel like I want my money back and quit your theme… O, and I wanted to get a support ticket. Doesn’t work either.
Hi bemerkenswerth,
We use comments section of the theme only for a pre-sale questions.
Ticksy service is having problems on their site for the moment, and we can’t do anything about it. Let’s hope that this problem will be fixed soon.
If you don’t want to use our theme then you can get a refund by submitting refund request to Envato support http://themeforest.net/refund_requests/new
Thanks for your patience.
Kind regards,
—Ylli
Let me get this straight: You won’t answer my question here and the question section does not work? But I got a link to ask refund? What kind of support is that? I’m sure some people might be interested in learning more about using the portfolio as a static homepage. Thanks for your fast reply anyway, Ylli.
Hi bemerkenswerth,
It seems that ticksy started to work, please try to create your tickets with the one of those options http://drops.laborator.co/5me8
Kind regards,
—Ylli
Thanks, but no. “SORRY, AN UNKNOWN ERROR OCCURRED.”
Hi there,
I’m trying to write a ticket on their system but the same problem is appearing http://drops.laborator.co/PO4
You can see that other authors have the same problem too http://drops.laborator.co/1hSkW
When ticksy solves those problems you can create a ticket on our service too.
Please be patient, posting here doesn’t solve anything. There is nothing i can do to help you for the moment!
Kind regards,
—Ylli
For other people it does solve the problem posting here. Not for me, got it.
Hi bemerkenswerth,
Our support page is working as it should since Thursday but i can see that you haven’t created any ticket yet.
I’m really sorry for the problem on our support site, here is the official response from the Ticksy author if you are interested to read.
See you on the other side
Have a great Christmas and Happy new Year!
Kind regards,
—Ylli
I won’t see you over there because in the meantime I figured out myself how it works. It took a lot of time – the documentation needs some improvement. Really. But I appreciate your recent post very much. Thank you, Ylli!
Hi bemerkenswerth,
Glad to hear that
If you need our support, please don’t hesitate to write a ticket.
Kind regards,
—Ylli
Hello there again, since you’ve already been so helpful, I was hoping you could perhaps solve another issue of mine. So when using the Visual Composer images gallery feature (in this case I import 3 images less than 600kb each) in a post, it seems they have a blurry display (open PrettyPhoto).
Example: https://goo.gl/AkvEpf
Moreover if under a grid type, i choose “link to large image” (instead of open PrettyPhoto) at the “one click action” section in settings, i get this somehow weird layout where if you click on one picture to get the larger version, the thumbnail of the next picture of the grid superposes the large one. Here’s an example of that: https://goo.gl/lMjoCh
Am I doing something wrong? I checked again and I do have the latest version of WPBakery Visual Composer. Could you please give me a hint. That would be so much appreciated.
Hi dimhap,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
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