195 comments found.
hi have many things before i purchase the theme :
1 – can i add special offer for monthly, day, or christams event,....etc? 2 – can i add more fileds such as check in , check out , arrival date and dep date, ?
3 – can i add my costume payment called EMP that accept mastercard,vis,AmEx, Mysrto; i dont want paypal ; when he is enter his card and he not coming then i will deposit from his card using EMP? 4 – how can i add security badge for my reservation to let the client see the website is saftly 5 – i need to add offline payment , but i need to let the client add their card information like card number, CVC ,....etc under the Customer Details like this screenshot http://prntscr.com/e1h25a ; note that it will not deposit the total amount unless he is not coming . i will deposit the amount manully by using his card via EMP.
6 – i want after booking , the client receive his summery details but not confirmation on his email ?
if my order already embed to this theme please give my Yes / NO to my point above and if its need support from your side let me know the price ; thanks
and can i add hotel managment feautures like ; if the client need pick up from airport for $ , ...etc
1- Yes you can add room price for time period voice this featured included in the theme. 2- In the search form you can not add extra fields but in booking form you can add unlimited fields. If you want to add extra fields in search form you need to customize the form by us. 3- No you can not add custom payment option it need to customize the theme. 4- There is not any option to add security badge as the payment method are given in the system assured security for payment method if you want to add any option for payment badges it need to customize the theme. 5- It is not included in the theme but you can ask to our support team for customization to add this feature. 6- Sorry please explain more about this one. The system is generating booking detail email to the client.
Your all requirements are possible but some your requirements need customization so you have to request for customization to our support team and they will confirm your requirements and will send you the estimated cost, and time.
Thanks a lot for your interest, with some hours of customization you can get this task done by our team. We will be happy to assist you in this matter. Thanks again, let us know at sugotech@gmail.com if you want these features added in the theme for you.
hi there, sorry for being late to awnswer , does this theme support multi page? and i see this theme can be customize by yours , so let me check my final requirements and i will give u my feedback ;
one last thing if i need to change the theme , can u do that if the theme not support multi-page or make new theme from beginning ?
This theme support multi-language. Also we can design and develop a new theme for you from the start. That theme will be solely develop for your needs if you like a new one. Please contact us if you need any of our help. Thanks
Hi, i want users to book by weeks from saturday to saturday and then If somebody add days outside that periods of week the additional days will be charged with the daily rate, is this possible? if not, do you do customize work? thanks
Thanks a lot for your interest, this feature is 40% given in the theme but we will have to customize the structure of the current system and add the required features according to your need. Yes we do customization, please send the email at sugotech@gmail.com for the time details and the cost of this customization. Thanks again.
hi! i do like your template but there’s one bug that’s really annoying for our guests. i’ve installed and adapted your demo content for one page multi branch hotel and whenever someone tries to select a check-out-date in the reservation-from the “date-selection-overlay” stays open.
no matter what you’re else doing on the site, the white window with the dates keeps open. (have a look at the screenshot here to see what i mean: https://goo.gl/Fac2CF) i’ve tried this with several browsers and i installed your latest update, but the problem still exists. any idea how i can change this? thanks in advance.
First of all, your support license has been expired, please renew it. As far as the error is concerned, i am sure you are using an older version of the theme but we are ready to diagnose it and give you the solution of it. Please submit a ticket at https://webinane.ticksy.com so that our team can diagnose on your website by looking into the backend and Php code. Thanks a lot for your cooperation. 
thanks for your reply.
i’m very sure that i do use the newest version of your theme (see here: https://goo.gl/zEz2yX) and this problem exists since i’ve purchased it. no matter which version i was using since then. i haven’t done anything with the theme since i bought it and installed it for the very first time. i didn’t ask for any support yet and it would be a bit irritating if i had to pay another 41 $ (support fee) to get a solution for a problem that definitely looks to be a bug i do not have any influence on. i’m not asking for any special adjustments or self-induced installment problems. i just would like to have a proper working theme, which i have already payed for.
i would ask you to help me out with this problem without forcing me to pay again for something i thought i’ve already paid for (= your theme installed with your demo setup). i hope you can provide this minimum standard of customer service. this would be very kind of you! thank you very much.
Don’t worry we are ready to provide support to you. Please email us at support@webinane.com, if the problem will be because of our theme we will do it without asking for support extension and if it will be because of any other reason then we may request for support extension. Lets do the deal bro In both of the cases we are with you don’t worry at all, this is our duty to provide support and make your life easier. Thanks a lot for your cooperation and patience.
word! let’s do it this way. email is on the way! thanks for the support.
hi! i’m still waiting for an answer on my email. now it’s 2 month ago…please help me with the bug and have a look at the email. thank!
Ohhh no, huge time spent and you got no answer. Very sad! Can you please send the email at sugotech@gmail.com because we are unable to see your email in our history. Thanks a lot
ok. email is on its way again. thanks.
I have got the email and i am forwarding it to the technical department. Thanks a lot for your cooperation.
What we want to do: Create a hotel aggregator booking website
- We are looking at a Wordpress theme for Woocommerce for multi vendor. - For Multi vendors functionality we can buy separate multi vendor plugin for woo commerce also. - All the vendors can list there hotels for booking
Can we use your theme for this functinality..
Thanks a lot for your interest in our product but sorry to say Restinn is not compatible with WooCommerce but if you like we can develop a project for you, also we will convert it to WP. Let us know if you are interested in a brand new project. Thanks a lot
ok if we go ahead with you guys how much it will cost us..?
Can you please send me the requirement through a Word file so that we can estimate its cost and time of completion. You will have to give us one example website as well. Thanks a lot
may i have your email id? I can send the requirements through mail..
You can send it to sugotech@gmail.com Thanks
hello where i can read the documentation? i want to set a seasonal price for the rooms
When you download the complete package the documentation comes with it. By the way you can set it easily in Room Settings which is a custom post type. Thanks a lot – let me know if you need further explanation.
thanks in advance!
You just need to click on seasonal price, after the seasonal checkbox option you will see builder where you can add your season period and the price of season period, please add only numeric value for room price, or seasonal room price if you tick on seasonal price the your price will work from seasonal price plan http://prntscr.com/dkiaaf Thanks a lot for your patience and sorry that we responded late. Thanks again.
Hello, do you have backend demo to see how to manage rooms and bookings?
Please send your request for the backend access to sugotech@gmail.com and we will provide you the information. Thanks a lot
Hello I like the theme but I see it has not individual pages for the rooms.. Can I link the rooms to individual pages (not only the description) I also need to know if it is compatible with booking buttom of site minder and the online chat livebeep: https://www.livebeep.com/es/ Thank you!
Please explain more about your requirement, what I understand, you want to link your room button to any external link for your desired page? Please also explain about site minder, for the livebeep system if it is fine with wordpress default themes then this will also work hopefully with this theme but we haven’t tested it yet. You can hire us for customization as well. If you will need these features, we will add these features in return for some extra bucks. Thanks a lot for your interest in our product.
Hello! about siteminder is a booking engine and should be easy to link to your booking program This is the link they sent me: https://help.thebookingbutton.com/hc/en-us/articles/203496280-Link-to-Your-Booking-Engine Regarding the rooms, I want to try to optimize the SEO for each room so I would like them to go to a different page when you click on them. I have noticed in your template the rooms take you to a separate window but not a separate page. I dont know whether that would be possible Thank you!!
Brother this is a third party program so it required customization with this template, you can buy our premium customization services after buying this theme. We guarantee 100% satisfaction with our premium services. Let us know if you are interested in it. Thanks a lot
thank you. How much is the customization service per hour?
And the rooms? do you have a different page for the rooms?
Thanks
Ruth
We have a room popup which we will have to convert to Room Page, also we will cost you $25 per hour for this premium customization service. Thanks
what would be the charges for PayUmoney integration?
Just $80, Thanks for your interest.
Hello Support Team, we will not use the paymill connection on our website and so the question is, how can we delete the bridge.paymill.com interface code from the website (coding). Because actually the paymill.com website is not available and the loading part of our own website takes a long time because no response from bridge.paymill.com. This is why we will delete the code!
Thanks in advance! Pagelib
Please submit your ticket at https://webinane.ticksy.com and we will make the script conditional on the basis of theme options so you can easily disable all the code of paymill by simple one click option. Thanks a lot for your cooperation.
how to add payu money payment gateway?
Thanks for asking us for your help, we have mentioned in our presentation that we support only Paymill, Paypal and Stripe. If you want to get Payu intergerated, you will have to order customization and we will serve your cause. Thanks again.
How do i order and how much would that cost?
Please contact us at sugotech@gmail.com Thanks for your cooperation.
Hi, i have a littel problem,
I use the booking feature and work well, but unfortunately when i chek my email to see the invoice for booking feature, the mail not in inbox but spam, can you tell me what’s the problem, thank’s
This looks to be a server end problem, please ask your server providing company to solve this issue. If you don’t get any solution than please provide us your cpanel information at support@webinane.com and we will solve your problem. Please don’t forget to renew your support license before sending the support request to us. I am thankful to you
Thank’s, and one more again, when i press the book now button in header area, then show the form, how to change every component in that form ?
There is not any option to change this form components, if you want to change some component you have to request for customization in this section, Because we have developed it according to the system requirements. Please contact at support@webinane.com if you wish to continue for customization in the system. Thanks a lot
Hi. I have purchased already this theme and it´s working well. Now I need “room availability”, can you tell please me how much it costs for customization? Thanks.
Thanks for your email, please send your query at our support email address with detailed requirements and we will do it for you. Our email address is support@webinane.com Thanks again.
Hi,
I got a presales question: 1. is the booking system based on woocommerce, or is it standalone? 2. is there a room management system behind that? So the system checks if the rooms are available and if the guest may book one. If yes, can I manage different prices on differnt days or periods? 3. Is there an inegration for forms or does the theme work with contact form 7 plugin? 4. Is there a backend demo somewhere, so I can get an idea of how the I can work with that? Regards
Thanks a lot for your interest in our product, here is the answer of your informative questions one by one, 1- This theme comes with stand alone build in booking system, with Paypal,Stripe and Paymill payment systems integrated. 2- Yes there is built-in system for room booking have full management of room booking deadlock also have an option for different prices for different periods. 3- There is form builder integrated for booking form you can add multiple fields for booking form, edit them or delete them from the backend. 4- Yes we can provide the test demo on your demand, already not available. Thanks again.
Why you don’t accept more tickets on webinane.ticksy.com ?
We do accept tickets regularly without any restrictions. Can you please tell me what problem you are facing during ticket submission. Thanks a lot
The ticket system doesn’t accept my license ( http://pasteboard.co/c8ysjtPtu.png ) I wrote an email to support@webinane.com
Thanks for your email, we are responding you shortly. Thanks again.
Hi, we are waiting 3 days ago…
Unfortunately, we have not received any email from you, we have searched our history but we didn’t found your email, please resend your email so that we can reply you. Thanks a lot
Thanks guys we solve by our own, just for next request fix your ticket system. Regards.
The ticket system is fixed bro, i am sorry but it was because of API Key changes done by themeforest, the ticket system is doing fine job now. Please contact me at sugotech@gmail.com if you any further issue, i will get them fixed quickly. Thanks a lot for your understanding and cooperation.
hi, i have a pre-sale question please:
can i turn off the online booking feature?
can i make a multi hotel site on multi page?
i think these are silly questions and yes for both but just need to make sure
Thanks for your interest, not silly questions at all, after all you need to consult first before purchasing so that you can decide whether the item meet your requirement. Yes both of these options are possible in this theme. Thanks again – let us know if you need further help.
I need to change the booking details a little for skydiving, could I change the words there ?
It is not clear which information you want to change and in which section if you can provide more detail by providing the screenshot or URL it will be easier for us to reply you properly. Thanks a lot
Well, patience has turned off!! I am waiting and waiting to have my problem solved. It happened in the past, I have to wait so long, then they solved one problem out of two. No I am asking for response, 5 day later they respond, and now 6+ days and still waiting. For future purchasers I recommed the theme, it works fine. But like many themes, always goes something wrong because we all need different issues. Thats not a problem, the real problem is how the support staff behaves. I here I haven´t been so lucky all the time. When I am going to have my problem fixed? Who knows. I just want my Contact form to work fine…
Please tell me your email address from which you contacted us. Thanks
I will personally investigate it and give you a proper reply within few hours after looking into your issue. I am sorry for the inconvenience you faced but it is saddening for me. As CEO i am sorry and i will be there for your help and i will take notice of this negligence by my staff. Thanks a lot
Thanks for your response. It´s good to know that finally I will have a solution. In addition to what I said at Item Support, somehow the footer links, all the elements in the footer does´t work. Please, take a look to that. I will really appreciate that things get better, cause this theme it´s really good as I mentioned. And will love to buy more themes from you as soon as the code and estructure are high level, but with a support staff that you never know when are you gonna get a response…
Thanks for your response. It´s good to know that finally I will have a solution. In addition to what I said at Item Support, somehow the footer links, all the elements in the footer does´t work. Please, take a look to that. I will really appreciate that things get better, cause this theme it´s really good as I mentioned. And will love to buy more themes from you as soon as the code and estructure are high level, but with a support staff that you never know when are you gonna get a response…
This last issue happens only on mobile devices and It does´t allow to fill the contact form.
We have fixed all of your notified bugs and one of my staff member is specifically taking care of your ticket. Please keep in touch with him and i assure you that he will react fast to your requests. Thanks a lot for your patience and cooperation.
Yes, it´s all finally fixed. I would like to thank the you and your staff how you react since I have exposed here what did happen. This makes things get better, cause the theme its really good as I mentioned. Now I strongly recommend your theme to all future purchasers. A very powerful theme capable of many things.
Thanks a lot dear
Hello,
We want to inform all of our dear clients that our ticketing system was corrupted because of some data loss on our server. Now for quicker response we have moved our support to https://webinane.ticksy.com , if you face any problem you can contact at the above given ticketing system.
Thanks a lot
when I try to log in to check the status for the ticket I’ve added over a month ago it’s stuck on loading.
I’ve send you an email with an urgent bug to resolve on 23 of may and still no anwer!!!
We have answered all of the tickets we have received so far. Can you please send the ticket again and do a favor please, send the same text to sugotech@gmail.com. i will personally follow your ticket. Thanks a lot for your patience and for this.mishap.
Hi why you close my ticket with no answer, we are waiting to install the themplate!!
Error after install: Parse error: syntax error, unexpected T_STRING in /home/XXXXX/wp-content/themes/restinn/framework/library/functions.php on line 922
Ticket: #825209
Did you submitted the ticket at https://webinane.ticksy.com. thanks for your cooperation.
Did you submitted the ticket yet? Thanks for your cooperation.
