3572 comments found.
Hello,
does anybody maybe have a custom css code, on how to center a post on single post page? In the theme it is pulled left.
Any help on this would be awesome! Thank you so much! 
Sorry, didn’t realized it was an option in theme styling.
Anyway, I got one question: How would I be able to get a “full-width” view on single post page? Would there be a code for this?
I’d appreciate any help on this. THANK YOU!
Hi lala1003,
That option is not available on our theme for the moment but you can do this change very easily by applying this CSS on the Custom CSS area:
body.single-product .container.woocommerce {
width: 100% !important;
}
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support in the future, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi Ylli,
thank you for answering so fast!
I see the code is for single product page. Would there be a code for single “post” page?
I’ll do that in the future, thank you!
Hi lala1003,
Please add the code below to Custom CSS:
body.single-post .container {
width: 100% !important;
}
body.single-post .col-lg-8.col-lg-offset-2 {
width: 100%;
margin-left: auto;
}
P.S: Next time if you need support please just head on our support forum. That is the best and the only way to get support.
Kind regards,
—Ylli
Hello, I am using this theme for a client and it is rather great! Unfortunately, our support has recently expired and now we notice an error that we can’t quite figure out, and as we’re not the first to have this problem(I noticed someone left a comment about having the same problem almost 2 years ago, his username was “LasseCCCC”), I was hoping you could share the solution with me. The problem is a 404 error code on the second page of search results if there are two pages and a 404 error code on the last page(or few pages) if there are more than two pages; For example, Search “Blessed” on BeTheLightTees.com and go to page two. Greatly appreciated! -Luigi
Hi Luigi,
You are using an old version of our theme (2.9.4) and the latest version for the moment is (2.9.6), please update theme first and then the premium plugins.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
Art
Thanks for getting back to me! I tried updating the theme on our staging site( http://btltees.staging.wpengine.com ) but that didn’t fix the problem as it still pulls up a “404 Page not found” error when trying what I previously described, however the update also breaks something I had previously fixed with custom CSS: It brings back a wrapping error on the products “Shop”page. you can see it clearly at http://btltees.staging.wpengine.com/shop You can see how I had previously fixed it at our live site: https://www.bethelighttees.com/shop/
What worked before but is no longer working is the following custom CSS:
.products > .item-column:nth-of-type(5n) { clear: none !important; }
.products > .item-column:nth-of-type(5n+1) { clear: left !important; }
Thanks you for helping figure out this strange reaction to an overall great update! -Luigi
Hi Luigi,
Please just remove those two codes from your Custom CSS and the problem will be fixed.
P.S: If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Thank you! greatly appreciated. the only thing I cant figure out now is why I’m getting the 404 error i described originally, do you know why? I noticed that I wasn’t the first to have this problem. Have a great day! -Luigi
Hi Luigi,
The new update will fix this issue.
Regards,
—Ylli
Thank you for the fast support! I’ll give this a try. -Luigi
I’m sorry, what update? as I am already on 2.9.6. And regarding the infinite scrolling, your suggestion to remove the custom css works until you scroll to the bottom and more products load, the 2nd and 3rd row are still messed up.
Hi btltees,
Please remove (save your CSS codes somewhere) all your Custom CSS first and see if the problem is solved. Also please disable your third-party plugins and see if that fixes the problem, because this problem doesn’t happen on our theme and also it has not been reported by any user on that where on the version 2.9.6.
Kind regards,
—Ylli
Hello, I’ve really enjoyed your theme. Great job on it. I’ve gotten so many compliments on the layout.
I’ve gotten pretty much every error solved with you guys, except for one. When you try and use the “Custom Skin Builder” in Theme Options to change the theme’s colors, it changes the look of certain parts and you can’t change them back.
Here’s a comparison view: http://i.imgur.com/Fg0sdaD.png The left is the default theme, and the right is whenever you try and use the Custom Skin Builder. You can’t get the same grayed out menu links as with the normal theme.
I’d just like to change “Button Color” from the royal purple and keep everything else, but it’s impossible to retain the original look while using Custom Skin Builder. I think this is an error?
Hi windfallclothing,
We are happy to hear these kind words from you.
The problem with the skin builder is that it was created and parts with the same color are merged together, so when you change one of them it will change something you didn’t want to change actually.
Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Have a great week!
Kind Regards,
Art
Hello, is it possible to show news in full width ( featured image )
Hi, I’m interested in your Theme, my client wishes to add their items for sale themselves as and when they wish, is there an easy look/function for them to do so that they can log into?
Also Is it possible to have the back end in English but the front end and client user frontend in Brazilian Portuguese? Thanks G
Hi geemoore,
The only way to add products is through the WordPress backend, the WooCommerce product adding.
Unfortunately, there is no way to split the backend and front-end in two languages, when you select the language in the backend it will be automatically assigned in your whole site.
Kind Regards,
Art
Thanks for the reply
Would it be possible to add and use this plugin? https://br.wordpress.org/plugins/woocommerce-frontend-shop-manager-free-version/screenshots/Also could I then make the site in English so that i can understand where to input the information (add content words in Portuguese) and when handing over revert the back end into Portuguese?
Also, when the customer selects items to perchance, i presume they make a billing account of course first? On this account can they see their perchance history as you can on other sites eg Amazon…?
purchase not”perchance” sorry
Hi there,
Aurum is a theme built on WordPress and supports the WooCommerce plugin, so the whole functionality of WooCommerce is supported in the theme, it is an extended and powerful shop plugin which is used a lot of websites today.
You can set the language to English and then set it back to any other language.
Kind Regards,
Art
I’m trying to use W3 cache with CSS minifcation but it breaks the product page and puts all the products on top of each other… Do you have any set preferences for the W3 cache settings?
Hello,
I’ve some pre-buy questions about the Bookstore version.
- Is that possible to add somme sub-menu to the main menu on homepage ? - Is that possible to remove Woocommerce from this theme without make it fucked up ? I want to buy your theme to make a website for a public library, so there is no books to sale !
Thanks for your answers.
Hi Zorglomme,
Of course it is, you can add sub-menu on any menu, just notice that you can’t use mega menu unless you purchase it as it is a premium plugin, not included in the theme.
If you don’t have any books to sell or show as books inside library, then you can skip installing WooCommerce and there will not be a problem about it.
Kind Regards,
Art
Hi there, is it possible to get the theme version 2.6 original files? It seems like they have been edited without the child theme and I cant find the unedited ones. I need it to differentiate the theme. We also were unable to upgrade the theme and woocommerce
Hi Templates247,
Please address this question in our support forum at Ticksy.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
it says no product purchased on your system…i click on your link and approve bascially
Hi Templates247,
Please use one of the methods below: http://drops.laborator.co/cGTx
I’m sure that you can login and post your question without any problem.
If you still have problems to post your ticket, please record all this procedure and send us the video URL to check this problem with the Ticksy author.
Kind regards,
—Ylli
Whats the best way to update a theme (like this) without loosing customizations made?
Hi nanakwame,
The easiest way to update our themes is if you use Envato Market plugin. Just follow this little procedure http://drops.laborator.co/pLFH
After this, to update the plugins to the latest version that we support, just go to Appearance > Install Plugins and update them.
If you use LayerSlider plugin but can’t update it, please just go to Plugins and deactivate this plugin. Then go to Appearance > Install Plugins again, you now can update and activate this plugin again.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Hi I just purchased this theme, Is there a way to integrate mailchimp newsletter to this?
Hi Maryam89,
We have not tested if integrating MailChimp works or not, so I can’t give you an answer to this.
Kind Regards,
Art
I just tried it and it works fine. Any future plans for creating opt-in forms for newsletter? thanks
Hi! cool theme! I wonder if I can add different languages in the shop with all of the parts full translate (or with a pluging that works) thanks a lot
Hi mairoc,
The theme is multi-lingual and supports adding multiple languages, we support the WPML plugin which is a premium plugin but it’s the best for translation, here is a demo with with multiple languages in the theme:
http://themes.laborator.co/aurum/multilingual/Kind Regards,
Art
Hello, I’m new website development. I need to get more information about selection products. Can I add more condition for filtering products like colors, sizes or brands?
Hi arebonnie,
You can add the colors, sizes and brands without any problem by adding them as many as you can, to filter them you will need an external plugin for attribute filtering, this is one I found for free:
https://wordpress.org/plugins/woocommerce-products-filter/screenshots/Kind Regards,
Art
Hey I was ready to press forward with this theme, but then tested on a iPhone and it looks like add to cart links have to be clicked twice due to the hover effect. Is this an easy fix? When I googled it I got this page:
https://www.powderkegwebdesign.com/ever-wonder-links-mobile-browsers-require-click-twice/Thanks!
Hi Norb7,
Can you post a screenshot from the problem you’re talking about? If that’s a problem with color then it can be easily fixed with CSS but in our demo I can’t see this problem.
Kind Regards,
Art
Art,
Here are 2 screenshots, this affects ALL apple iOS devices. It’s basically forcing customers to click twice on all buttons with any hover effect. This does not happen on android.
http://imgh.us/ss0.png http://imgh.us/ss1_3.pngI’ve included this link because it explains it in more detail because I’m not very technical: https://www.powderkegwebdesign.com/ever-wonder-links-mobile-browsers-require-click-twice/
I hope its an easy fix. I looked at many themes before finally deciding on this one even though it was created back in 2014 it really is great! But making customers who use Apple mobile devices click on the add to cart buttons twice won’t work. Please let me know. thank you!
Hi Norb7,
The “Add to cart” which is appearing next to plus is a popup which explains to the users the meaning of the “plus” and that is the main use of it, you’re right about the cart where the “add to cart” is being shown twice and that doesn’t seem user friendly.
You have an option in the theme if you want to hide the + completely and instead of it show the “Add to cart” as a button and this will work with one click, it will add to the cart.
Kind Regards,
Art
OK. The + and everything works great on desktop and android, Apple just makes things complicated. If switching from + to “add to cart” fixes having to click the button twice on apple to actually add to cart then I should be good to go. This is also not an issue on the actual product pages – there is no hover effect on add to cart on individual product pages – so one click adds the item right to cart on iphones.
Thanks!
The “add to cart” button can be set in general and can’t be set only for some types of devices, such as Apple devices. If you want to set it then it will not need to be clicked twice in order to add it to the cart.
Kind Regards,
Art
Hi – I am trying to hide the “select option – Add to Cart” icons from the Related Items
I have tried
.shop .shop-item .item-info .add-to-cart, .woocommerce .shop-item .item-info .add-to-cart { display: none; }
which seems to work when I do it in Chrome inspector – but using the CSS editor it does not work – any suggestions?
Hi smarta-brett,
Use this CSS instead:
.related.products .add_to_cart_button{
display: none;
}
Next time please renew your support subscription, as we don’t give support here – for support you will need to login into Ticksy.
From now on, if you need our support please just write a ticket on our external support system.
Kind Regards,
Art
Hi,
- The detailed product view looks great. Could I offer this AND a lightbox/fullscreen view option?
- The < > arrows for next/previous product. Is that a plugin? Does it only show products in the order they were added to Woo-commerce, or are there other settings?
Thanks, Tom
Hi Tom,
— We don’t have any lightbox feature implemented in the theme and also we don’t officially support any so if you’re trying to implement it you may have any issues with it.
— It is a built-in theme feature. The order of the next/prev is how you have set the ordering in Products (backend)
Kind Regards,
Art
Hello,
i am using woocommerce with aurum jewelry template and i have the following issue. When adding a product to an already opened order, the stock is not reduced.
For example let’s say that we have a product ring with the stock of 10 items. The customer buy online one ring (so the stock automatically reduced to 9 items) but after the send of the order realizes that she want another one, so i add another product to her order manually but the stock not changed to 8 items but remains to 9 items).
Please let me know if this is a bug or something else. Thank you
Hi wiseprt,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
Hi There,
My support is expired but i hope you could help me out by telling me if or when the WPBakery Visual Composer plugin is gonna get an update?
Kind Regards, Ryan
Hi Ryan,
The update of VC will come together with the theme update, when we release the new theme update which is not to far from coming then you will be able to update all the premium plugins included in the theme, I can’t give you an exact date for this but we will try to put it online as soon as possible.
Kind Regards,
Art
Hi! How I can only see the products in stock in products carousel? Thank you
Hi simodelle,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
When I upload a new product image to the website, Wordpress is not creating a new image with dimensions that i assigned in the -> Catalog thumbnail size.
The only image that is generated is the original 700×700 image that I upload to wordpress. Nothing else is being created.
An example of a product image that I just uploaded: https://www.estatediamondjewelry.com/product/barcelona-ring-circa-1920/
Please advise.
Hi thesaberteam,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our external support system and our support team will assist you.
Kind regards,
—Ylli
