741 comments found.
Hi. I would like to ask you about problem that I have still at the top of the backend Wordpress this error: http://imgur.com/a/QaXpl
What does it mean and how to fix it please?
Thx. Stefan Ch.
Hi.,
We have fixed this issues in our updated – version 1.8. Please follow the instructions in the below knowledge base link for updating the theme. http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/
Regards., DesignThemes Support.
Hi Guys.
I just finished updating your theme on my site using the ENVATO TOOLKIT (automatically) and I notice these two plugins were not updated despite having newer versions available.
1. WPBakery Visual Composer 2. LayerSlider WP
I downloaded a zipped copy of your theme and I can’t seem to find the zipped copies of these two plugins so that I can just update them myself manually. Other theme normally put them in the “inc” folder which is absent in yours.
Where can I get these update?
Thanks in advance.
Regards
Reuben
Hi.,
Your Plugins are already active. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
It seems that your support has expired. Please renew the support and get back to us.
Check this link for renewing the support : http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/
Regards., DesignThemes Support.
Hi. I have 8 other themes I bought here on Themeforest and all of them always put copies of their plugins with each theme update they release whether one has support or not. It’s not like I am asking you to update the themes for me, I can do it on my own. I just need the copy of the latest versions of these plugins, which I am sure does not fall under support.
Hi. I have 8 other themes I bought here on Themeforest and all of them always put copies of their plugins with each theme update they release whether one has support or not. It’s not like I am asking you to update the themes for me, I can do it on my own. I just need the copy of the latest versions of these plugins, which I am sure does not fall under support.
Hi Kisstopher.,
When we have released an updated theme, we have provided the all updated versions of the premium plugins with a theme package. So when you update our theme, you can update those premium plugins under Admin Panel > Install Plugins > there you can update all the premium plugins.
In addition, if you want to update the plugins before the theme updates, then you can get the plugin files from us when there is an update.
Regards., DesignThemes Support.
Can u send me the right code for this location thanks
https://www.google.com/maps/dir/Abu+Baker+Al+Siddiq+St,+Abu+Dhabi+-+United+Arab+Emirates/High+Life+Beauty+Salon+-+Abu+Dhabi+-+United+Arab+Emirates/@24.2244915,55.7678742,17z/am=t/data=!3m1!4b1!4m13!4m12!1m5!1m1!1s0x3e8ab6b9cd341111:0xf3d975f069ca055f!2m2!1d55.7702268!2d24.2250945!1m5!1m1!1s0x3e8ab6c7c5b45141:0x98f3817a7e5e966a!2m2!1d55.7698989!2d24.2241849?hl=en-AEHi Alsafaintl.,
Do you need latitude and longitude for that location? If yes, please have a look at it below,
Latitude – 25.114780 Longitude – 55.193070
Regards., DesignThemes Support.
i wanna add it in the location fot dream spa theme when i edit location page there is the location code this code [res_map address=”Coimbatore, Tamil Nadu, India” description=”Design Themes, Coimbatore, {br} Tamil Nadu, India {br} Phone: 0040 752 235” directionstext=”(directions to our address)” icon=”http://yava.ro/icons/car.png” color=”classic” pancontrol=”no” scalecontrol=”no” typecontrol=”no” streetcontrol=”no” zoom=”14” zoomcontrol=”no” draggable=”yes” scrollwheel=”no” width=”100%” height=”500px” maptype=”roadmap” popup=”yes” center=”” refresh=”no”]
and this message all the time there Multihost Page Builder in DesignThemes Core Features Plugin 1.2 comes with major update. In order to make your existing pages (created with page builder) to work properly click Update Content button in Dashboard > Multihost > Page Builder > Update Content
Hi Alsafaintl.,
1) Please generate the map shortcode as shown in this screenshot. No need of latitude and longitude.
http://prntscr.com/dy1z7n2) Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi, I’m trying to register/login to your item support system but i’m not getting any confirmation emails from the system. I need item support but cannot issue a ticket as a result. Please advice
Hi noviit.,
We have sent the forum login details to your email id. Please have a look at it.
Regards., DesignThemes Support.
Thanks, i posted on forum
Hi.,
OK, Thank you.
Regards., DesignThemes Support.
We have problem with the speed of the website. We have checked everything and it seems to be fine…but it seems a problem with the theme….can you help us please?
Hi.,
Hi.,
Thank you for contacting us.
Please follow the instructions in the below knowledge base link for increasing the theme speed.
http://wedesignthemes.com/support/knowledge-base/how-to-increase-the-theme-speed/Regards., DesignThemes Support.
I need help changing the scroll design color on the procedure boxes – How do I do that?
Hi Erin.,
Please be more specific about your query as we can able to find any scroll design. Kindly send us some screenshot so that we can help you better.
Regards., DesignThemes Support.
Is there an email I can send the screen shots to?
Hi Erin.,
You can send a screenshot URL through this mail. The following website to get the image URL:
a) https://www.dropbox.com/ b) http://snag.gy/ c) http://tinygrab.com/
And get the URL and share it through the form!
Regards., DesignThemes Support.
Here’s a link to the screen shot – https://www.dropbox.com/s/rfomg21lxmqtc9h/Screen%20Shot%202017-01-02%20at%208.29.12%20PM.png?dl=0 I want to change the color of this dark green design to a lime green
Hi.,
The changes have been made as per your needs. We have added the below given code in your custom css.
.dt-sc-popular-procedures-wrapper .border { background-image: url("http://linde-esthetics.com/wp-content/uploads/2017/01/closed-border.png"); }
.dt-sc-popular-procedures-wrapper .border:before, .dt-sc-popular-procedures-wrapper .border:after { background-image: url("http://linde-esthetics.com/wp-content/uploads/2017/01/closed-border-sprite.png"); }
Regards., DesignThemes Support.
Hello !
I bought your theme Dream Spa, and I’m very satisfied ! It’s great !
I have a question : Is there a shortcode for integrate a youtube video ? I’ve tried with the module “add any content here” in putting the iframe code from youtube into, but it doesn’t work…
Thank you in advance for your help !
Hi Cocooning89.,
You can attach a video using a two way,
Step 1: You can attach a video using a Full-width video module.
Refer the screenshot: http://prntscr.com/dnxi6w
Step 2: Else you can attach a image, using the iframe code.
Refer the screenshot: http://prntscr.com/dnxiei , http://prntscr.com/dnxih3
If you still have any difficulties to attach the video, Kindly, send us your WordPress admin login credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end and let you know!!!
Regards., DesignThemes Support.
Hi !
Thank you for your answer !
Unfortunelly, the both ways don’t work… For the first, a grey rectangle displays instead of the video, and for the second, when I click on “save changes”, it stays on “saving…” indefinitely.
I’m going to send you my admin login credentials.
Thank you for your help again !
Hi cocooning89.,
Please send your website link to login.
Regards., DesignThemes Support.
Hi cocooning89.,
We have created test page and added video in your end – Refer this screenshot – http://prntscr.com/dnyq38
Regards., DesignThemes Support.
Thanks for your work !
But is it possible to do it using the page builder ?
Hi cocooning89.,
You can use “Fullwidth Section Video” – Refer http://prntscr.com/dobd14. Also in our updated version we have included “Visual Composer” plugin. So using this plugin you can include videos – Refer http://prntscr.com/dobdnv
Regards., DesignThemes Support.
Hi rsriram !
Ok, thanks for your help ! I’ll use Visual Composer.
Bye ! Laurence
Hi.,
Hope your issues are resolved now. If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end 
Regards., DesignThemes Support.
Hi Team,
Seems like your theme broke after the latest update. I am not sure if it’s the integration with WooCommerce or some incompatibility with WooCommerce itself. I am facing serious issues with the Cart and Checkout page. At this time of the year, those two pages really cause an impact in our business.
Please advise!
Thanks.
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi, how can i put the menu on the header left and right site
Hi Bspiljar.,
Do you want to change the header style means, get into Dashboard > Dreamspa > Appearance > Header > there you can change the style.
Refer the screenshot: http://prntscr.com/dibncg
Else if you are referring to something else, please let us know a screenshot/video so that we will help you to get rid of it.
Regards., DesignThemes Support.
Hi bspiljar.,
This type of header option is not available in our theme. Any ways we will customize it for you. We usually charge $25 per hour Let us know if you are in interest.
Regards., DesignThemes Support.
When do you plan to update theme, because builder stopped working again after wordpress update.
Hi Tymcio.,
We have checked your site and the page builder is working fine. Please have a look at this test page http://yourdomain.com.pl/testpage/ We have also checked your home page and it is working fine. Please have a look.
Also it seems that you are using the older version 1.7.6 of our theme. Please update the theme to latest version 1.7.8. Please follow the instructions in the below knowledge base link for updating the theme.
http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/Regards., DesignThemes Support.
Hi,
Page builder does not seem to be working. I have lost the ability to edit text that has been their before. I just see a blank white screen with no cursor flashing.
Help!
Hi Darmoogum.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hello, I bought Dream Spa template. I would like to remove dashed line from the ICON BOXES. Could you advise me how can I do it? Thank you in advance.
Hi.,
Go to Dashboard > DreamSpa > Integration > General > Custom CSS > Enable Custom CSS > YES then add the following css code in to the text area then have a look.
.dt-sc-ico-content.type1 .image::before, .dt-sc-ico-content.type1 .image::after { display: none; }
Regards., DesignThemes Support.
We are unable to edit any of the content. For example, when trying to edit the text on the homepage we click the pencil icon for a section and the ‘Dream Spa Page Builder’ loads; however, we cannot enter any text into the editor (see screenshot: http://prntscr.com/da2t78) This issue is on every page. Please advise how we can resolve this. Thank you.
After installing the theme locally via XAMPP and deploying with the ‘Duplicator’ plugin we have resolved this issue. Thank you.
Hi mayernetworks.,
Glad that you have resolved the issue. Let us know if you have any queries. We are ready to help you.
Regards., DesignThemes Support.
my slider is not working anymore is becuase need to update or what? right now I have version 5.3.2. What I need to do?
Hi Cliang.,
We have sent the latest revolution slider plugin files to your mail. Please check it.
Regards., DesignThemes Support.
Hi rsriram, Thank you for all of your help! I changed the skin color to how I like it besides 3 things that I’m having a hard time finding- 1. The ripped paper texture that is on the menu drop down and icon boxes 2. The scroll design that is on the top of the popular procedure boxes. 3. Changing the hues of green on the price tables. How do I change these 2 things colors?
Hi.,
1) Get into the file path /wp-content/themes/dreamspa/style.css at line number 423 (Approx) there you can change the background image.
Refer the screenshot: http://prntscr.com/d95i5c
Get into the file path /wp-content/plugins/designthemes-core-features/shortcodes/css/shortcodes.css at line number 212(approx) there you can change the background image.
Refer the screenshot: http://prntscr.com/d95ide
2) You can change the popular procedure scroll design and background color in the shortcode
[dt_sc_fullwidth_section backgroundcolor=”#fcfcf7” backgroundimage=”http://wedesignthemes.com/themes/dt-dreamspa/wp-content/uploads/2014/05/border.png” ] you can replace the image and color as per your need.
3) We have three type of pricing tables. Kindly send us the screenshot where you want to change the color, so that we will have a clear look from our end.
Regards., DesignThemes Support.
Also, is there a way to add a “Book An Appointment” button in the header?
Hi.,
Go to wp-content / themes / theme-directory / headers / header2.php and refer this screenshot – http://prntscr.com/d71i8p
echo do_shortcode('[dt_sc_button type="without-icon" link="http://lindeesthetics.com/book-with-linde/" size="medium" variation="green" target="_blank"]Book An Appointment[/dt_sc_button]');
Regards., DesignThemes Support.
I’m not able to set feature images to blog posts or to products. I checked my server settings and they are now all correct and the issue persists.
Hi erin524.,
1) Kindly, send us your WordPress and FTP admin login details through the right bottom form located @ http://themeforest.net/user/designthemes We will check your feature image issues.
2) Sorry, this option is not available in our theme but you can go to wp-content / themes / Theme-directory / headers / header files (Refer http://prntscr.com/d5vioa ) customize code here.
Regards., DesignThemes Support.
I sent you all the credentials you asked for and haven’t heard back. Were you able to correct the menu and feature photo error?
Also, is there an easy way to tweak a certain color in one of the skins? I want to make the sage green darker
Hi erin524.,
1) This issues occurs because of “Shortcodes Ultimate” plugin. We have deactivated this plugin.Please check your “featured image” issue now.
2) We have fixed the issue. Please have a look.
Refer the screenshot: http://prntscr.com/d702zh
You have enabled the option Disable title on the menu under the connect page. So, only it does not display in the menu option. Now we have unchecked the option.
Refer the screenshot: http://prntscr.com/d703b2
3) Please follow the instructions in the below knowledge base link for customize the skin option.
http://wedesignthemes.com/support/knowledge-base/how-to-set-up-the-custom-skin/Regards., DesignThemes Support.
Hi rsriram, Thank you for all of your help! I changed the skin color to how I like it besides 2 things that I’m having a hard time finding- 1. The ripped paper texture that is on the menu drop down and icon boxes 2. The scroll design that is on the top of the popular procedure boxes How do I change these 2 things colors?
Hi.,
1) Get into the file path /wp-content/themes/dreamspa/style.css at line number 423 (Approx) there you can change the background image.
Refer the screenshot: http://prntscr.com/d95i5c
Get into the file path /wp-content/plugins/designthemes-core-features/shortcodes/css/shortcodes.css at line number 212(approx) there you can change the background image.
Refer the screenshot: http://prntscr.com/d95ide
2) You can change the popular procedure scroll design and background color in the shortcode
[dt_sc_fullwidth_section backgroundcolor=”#fcfcf7” backgroundimage=”http://wedesignthemes.com/themes/dt-dreamspa/wp-content/uploads/2014/05/border.png” ] you can replace the image and color as per your need.
3) We have three type of pricing tables. Kindly send us the screenshot where you want to change the color, so that we will have a clear look from our end.
Regards., DesignThemes Support.
Hello, Im having some major issues. The theme is changing things on me. It changed my logo and switched it to the Dream Spa logo. It wont let me change it back to my logo even though the link is there.
There are other places Ive noticed that my setting have disappeared. They still appear on the site, (well some) but the sitting have just either changed, disappeared or reverted back to dummy mode. This is very frustrating. I haven’t changed any of the sitting. Please help!
Hi rback.,
Please check if you have reset the Buddha Panel settings which will revert the options to default. You can add the logo and make all the settings from the buddha panel theme options. Also make sure you have the latest version 1.7.8 updated on 2016.08.26.
If you still have any issues, Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi! I set the footer space for 3/4 columns but they all stack on top of each other in the first column. Any help would be appreciated!
Hi ModestMouse.,
Kindly send us your site address along with your WordPress admin login credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end.
And also it seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Login to our forum and post a ticket
Looking forward to assist you.
Regards., DesignThemes Support.
Hi I noticed strange thing. On a computer of our client a image devianart.png is first shown, then dissapear and when i look into Inspect element i see it wants a devianart@2x.pmg image file. File is on server, but image shows as broken … Please check at www.turizemkorosec.com you can see two image on the right – Galerija and Akcije. More strange .. view source shows well files – Inspect element shows @2x file Any idea what to do? Thank you
Hi Mvmservis.,
We checked your site and both the images are showing up fine and there is no broken image. Please have a look at the screenshot http://prntscr.com/d1kajy
Also it seems that your support expired on 02/03/2016. Please renew the support to get more help from us. Please follow the instructions in the below knowledge base link for extending the theme support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
