Email sent, as I never received the email form support to confirm the account.

We have already replied to your email. Please check the email for your login details of support system.

Thanks

We have already replied to your email. Please check the email for your login details of support system.

Thanks

I’ve submitted a ticket – #12901.

Hi,

Yes, we have received your ticket we will get back to you with the solution.

Thanks

Thank you – I have tried it, but it does not exclude a specific Category – permanently. It only allows excluding a specific post.

OK – I found a “Filter” – but then it shows the Filter List at the top of the form – which is not what I want. It still gives the option to show the Excluded Category if I select “All”. And – in fact, i comes up with a default on “All” – that shows the excluded category as well.

Can you please contact us through our support system so we will check and solve the issue for you.

Thanks

I like the theme, I want to buy and I’m wondering whether this is easily corrected, settings themes or do I need to be in the code page is rewritten.

Hi,

Oh so sorry, I thought that you have purchased the theme. Yes, it’s easy to change it. You can easily change the h2 tag into h1 tag by make minor changes in the theme files. It’s easy to do it.

Thanks for your time.

Hi,

Important: Before update this plugin, you should delete this plugin in Plugins on admin sidebar.

• Please go Plugins on admin sidebar.
• Please select WPBackery Visual Composer plugin.
• Please deactivate.
• Please delete.
• Please go Appearance > Install Plugins on admin sidebar.
• Please select WPBackery Visual Composer plugin.
• Please install.
• Please activate.

Thanks

Hi,

First of all thanks for showing interest in the Porto theme.

1,2,4b&5. All ThemeForest products allow only One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though.

So regardless of the number of clients, license works with the number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:

3. No theme will not be locked after the expiration of the theme license but you can not get further support with purchasing the support extension.

4. You can do everything, the theme will not be locked after expiration.

Thanks

Ticket #12849

OK, thank for submitting the ticket. Our support team will check your site issue and solve it for you. We have already our theme with PHP7 version and did not find any issue with PHP 7.

Thanks

Hi,

You can not hide the featured image of the post and pages. You can only do it with custom CSS. There is no other way to do it.

Thanks

Thanks! There is something not so clear to me. Do you mean that I could integrate in a simple corporate (not e-commerce) Wordpress site (using Porto template) the login and registration function that offers Woo Commerce? In such case, there will not need to use a third party plugin. Thank you!

Yes, you are absolutely right. You can use the Woocommerce login and registration function in your non-e-commerce site as well. There is no need to use the 3rd party plugin in your site.

Thanks

Thank you so much!

Hi,

Please download full package of the theme from your theme forest account in this you will get all the files and folders. Now to import any slider. Go to Revolution slider and import demo as shown in image here: http://prnt.sc/e1rgkv Thanks

Hi,

When you give margin to any of the column it effects on all columns of the row. if you like to give some space to the content with in the column you need to add margin in those elements design option and it will work fine. Thanks

Hi, Thanks for response but it didnt solve anything , its still bug that need to be fixed . I dont need margin of element inside column but margin between columns. Each column need to have its own background color and specific border color but also to be 20px away from next column-box . Is this possible at all, are You aware of this problem and any solution for this right now ? Thanks for response. Goran

Hi,

It’s not the theme related issue, it’s VC issue. We have already reported this issue to the VC support forum, they will solve this issue in next update or so. There is no issue in our theme.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

i am still not able to setup marked inside red box please check and suggest how can i do them also

i tried to setup email subscribe popup but i couldn’t setup properly (i want it same as your shop12) below is screen shot that looks ugly

Can you please contact us through our support system so we will set your Moda Box in your site according to your image size and width.

Thanks

Hi,

Please see the attached images to learn how to set up the mega menu or please read the documentation here about the mega menu:

Thanks

Once u said that, I did check what was possible causing the problem and found it… it was my cache plugin, once I cleaned the cache it did translated well… thanks for the prompt reply…

Sounds Great! that your issue has been solved.

Thanks for contacting us. Have a great day

Sounds Great! that your issue has been solved.

Thanks for contacting us. Have a great day

Hi,

I think you are uploading the wrong zip file of the theme. Please extract the main theme.zip folder which you have downloaded from ThemeForest then in Theme Files Folder you find the Porto.zip file, pease upload that file.

If you are not able to do that then please contact us through our support system we will update your theme and all plugins.

Thanks

The update i make is from FTP , do you have other method please tell me

Hi,

Can you please contact us through our support system, So we can check and solve this issue on priority basis for you.
Thanks

Hi,

Please update your theme and all plugins to the latest version Porto 3.4. I hope your issue will solve auto.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

Yes, we are using our own script. You can easily set the size of the lightbox from the single image VC element. The lightbox will show the original size of the image which you have uploaded.

Thanks

Hi,

Sorry sir, you have sent us all the HTML link or you are not using the Porto theme on your given links/URLs. Can you please tell us your issue with the Porto theme so we will respond you accordingly.

Thanks

google say my website may be hacked and google give me the link.. iam not give the link(put) i want to delete this link how? because i dont do anything.. how can i delete thi.. please you can help me..

Hi,

There is a difference of 82844 bytes between the version of the page you serve to Chrome and the version you serve to GoogleBot. This probably means some code is running on your site that’s trying to hide from browsers but make Google think there’s something else on the page.

Also, you have added google code in theme option with <script> tag please add your code without <script> tag because we already include <script> tag in our theme option, and also check your computer that is it suffering from any virus, but 1st you should clear your <script> tag issue and after check if google show you warning after 24 hours.

It seems that there is a virus in your computer. Please scan your computer with any antivirus then check your site. If your issue will not solve then please contact us through our support system with your site WP and FTP login details so we will check and solve your issue.

Thanks

Sorry, you can not add the pagination and read more link on all of the pages. You can only add it for Portfolios, Blog and Members page.

But you can add the button with Readmore text in any page by using the Button elements of Visual Composer.

Thanks

OK I see. How can I set up the pagination for the blog pages ?

Hi,

You can set the pagination on blog pages from please go to Settings >> Reading >> Set Blog pages show at most then go Appearance >> Theme Options >> Post >> Blog & Post Archives >> Set the “Enable Infinite Scroll” as NO >> Then check your blog page it will show the pagination.

Thanks