Hi, please file a ticket on our support page with access to your store so our developers can assist you with adding more spacing between option rows.

However, different image dimensions per option are not possible unfortunately.

Regards.

Hi, thank you very much!

That’s not the cause with the icon – FontAwesome is also loaded in the admin by Opencart so it will work either way, it’s the same icon. I think that’s just a cache issue on your end as we don’t have such issue with that icon, see any of our demo admins.

Regarding the language import/export we don’t think it’s possible unfortunately but we’ll look into it.

Regards.

Please try it: Settings > Product Page > Title Overflow Keep long names on the same line – turn to OFF = the result is nonalignment in titles and lines in Product page, and all title options settings can help. Not in Product page, not in Carousel, nowhere. You do a great job with the theme! Regards.

sorry – to read “all title options can NOT help.”

Hi, the title container changes its layout if that option is off so it may not have the same height as other titles. This is because the height becomes flexible to accommodate multi-line text.

Please continue on our support page to see how our developers will help you equalize the height of the carousel title, there’s no need to leave comments here when you have valid support.

Thanks.

Hi, you will have to ask the module’s developers how to add it to your site, most likely you just need to add the embed code in the footer template file, which you’ll find in “catalog/view/theme/journal2/template/common/footer.tpl”

Regards.

Hi, that’s been fixed in 2.8.9 coming very soon. Thanks!

also, on my mobile (Samsung galaxy s7 edge) the slider is cut in half, so only half as high as normal, all the text and images are also cut in half. https://postimg.org/image/r9d2furbr/

Hi, we would need access to that page to investigate, please send access to your store in a ticket on our support page.

Thanks.

Redownloaded and re uploaded all the files for 4th time (also cleared all caches) still the same problem… please check it again.

Hi, that’s not possible because it was confirmed the issue was resolved after re-update. http://take.ms/M9lSJ

There are probably cache issues on your end. You can also update to 2.8.9 coming later today.

Regards.

Thanks for your fast reply, I will try again later

Hi, we already communicate via email, no need to leave comments here. Please send screenshots so we can understand what you’re referring to.

Thanks!

Hi, we need a link to your page (and temporary access if it’s in maintenance) so send us a private message with these details via the contact form on our profile page.

Regards.

Hi, as I’ve already mentioned in my last replies to you, please use our contact form from our profile page to report issues.

You don’t need to renew support to report any issue, but we need access to your store because these aren’t necessarily issues with the theme but rather bad option configurations, etc. Either way we investigate and fix anything right away so use the form to communicate with us.

Thanks.

Hi, currently that is not possible but we’re considering it for the future, but I don’t have an ETA unfortunately.

Regards.

Hi, we would need more info than that. Everything works fine on our end with that module as seen in Demo 7 or other that use the module. So send us screenshots, links to your store, etc. so we can understand what you’re referring to.

You can send access to your store privately via the contact form on our profile page.

Regards.

my site https://sieuthithietbivanphong.com, the image in slider is bigger and missing 2 side. You can take a look here http://prntscr.com/e48qc7

Hi, you should use the Revolution slider for that purpose, it’s a little faster. Meanwhile we need access to your store to better understand this, please file a ticket on our support page or send access via private message from the contact form on our profile page.

Regards.

Hi, please look in Journal > Settings > Modules > Super Filter > Filter on Mobile.

Regards.

Thanks a ton guys! Regards

Hi, we’ve done some improvements on all editors and included a reset button to make it easier to reset all items per row to 1 if needed.

The latest theme version includes those improvements, lease redownload the theme now and do the update again. Although rare, a connection issue may affect the zip upload or download. Please redo the update and let us know if you have any other issues. Make sure to clear all caches after you do the update.

Regards.

Hello, I have already made all the modifications and still have this error.

Hi, the theme must not have been re-updated properly. Please download it now again and do another update. The items per row may be reset to 1 for the ones you previously opened but they will work fine now, just drag them in the desired places.

Regards.

Hi, we need to verify purchase in order to combat piracy. We get lots of emails asking for support from people who can’t prove purchase.

In cases as you describe, the owner of the license can file the ticket on behalf of the developer or entrust the developer with purchase code, it’s the license owner decision.

We’re working on a better support system where we can streamline the ticket access via account creation but at the same block access to non-verified buyers.

Thanks for your understanding!

Yes, a decision my clients don’t have time to make or even care to think about.

Why not just include a license code field right in Journal itself along with a ‘request support’ button from within the Journal admin. Then, when they request support, you can automatically check the license against the domain in question. Super simple and I don’t have to task my clients (who are usually busy running their businesses) to find all the data necessary to submit a support request.

I understand this isn’t anyone’s concern, I was just telling you our reasons. I also said we’re working on making the ticket submission process easier for all genuine users, I just don’t have an ETA right now.

Thanks.

This is not something theme related and we suggest you get in touch with your hosting provider and ask them to see what exactly generates that 500 internal server error. For further investigations, please file a ticket on our support page.

Regards.

Hi, you may have to edit Super Filter’s model too, which is located in “catalog/model/journal2/super_filter.php”.

Regards.

Yeah, I did it!) If someone will need to sort available product first and out of stock at the end of a list here is the answer:

1) Change catalog/model/catalog/product.php

Instead of:

if (isset($data['sort']) && in_array($data['sort'], $sort_data)) {
    if ($data['sort']  'pd.name' || $data['sort']  'p.model') {
        $sql .= " ORDER BY LCASE(" . $data['sort'] . ")";
    } elseif ($data['sort'] == 'p.price') {
        $sql .= " ORDER BY (CASE WHEN special IS NOT NULL THEN special WHEN discount IS NOT NULL THEN discount ELSE p.price END)";
    } else {
        $sql .= " ORDER BY " . $data['sort'];
    }
} else {
    $sql .= " ORDER BY p.sort_order";
}

Insert:

if (isset($data['sort']) && in_array($data['sort'], $sort_data)) {
    if ($data['sort']  'pd.name' || $data['sort']  'p.model') {
        $sql .= " ORDER BY (p.quantity>0) DESC, LCASE(" . $data['sort'] . ")";
    } elseif ($data['sort'] == 'p.price') {
        $sql .= " ORDER BY (p.quantity>0) DESC, (CASE WHEN special IS NOT NULL THEN special WHEN discount IS NOT NULL THEN discount ELSE p.price END)";
    } else {
        $sql .= " ORDER BY (p.quantity>0) DESC," . $data['sort'];
    }
} else {
    $sql .= " ORDER BY (p.quantity>0) DESC, p.sort_order";
}

2) Absolutely the same for catalog/model/journal2/super_filter.php

Of course you need it if you have Journal 2 theme installed. For default opencart you should fulfil just first step.

In this case you will have correct sorting everywhere on your site.

Example:

https://www.69.toys/belyo/erotic/#/leg-avenue-m74/sort=p.sort_order/order=ASC/limit=33

Hi, that’s not CMS Block issue, it’s the html editor “CKEditor” which may remove some entities from source code (that’s how WYSIWYGs work). We’ve modified its config and everything should be fine in v.2.8.8. Make sure you have the latest theme version installed and don’t forget to clear your browser’s cache as well. For more information, please file a ticket on our support page.

Regards.

Hello the version I use is 2.8.8 the latest and still the problem can test in your demo store that will still be.

Hi, the theme must not have been re-updated properly. Please download it now again and do another update. The items per row may be reset to 1 for the ones you previously opened but they will work fine now, just drag them in the desired places.

Regards.

Hi, this is not theme-related, nothing like that happens in our demos. I see your category page is modified to use tags and other 3rd party extensions so this is most likely what’s causing it. Please consult with your developer about this.

Thanks!

Hi, I can confirm this has been fixed, coming in our next update very soon.

Thanks!

left side is fixed, but when i add specials or to right hand side. its till broken.

Hi, we’re looking into that and will provide a fix if necessary asap.

Thanks!

My web host says that all the files in cPanel have updated correctly via FTP. They have suggested that you might not have changed the text string or field name and that this is why it is not updating correctly ? I’m using opencart 1.5.6.4

Hi, there’s nothing wrong with the update, everyone can update just fine and the version is changed to 2.8.8 as you can see in our demos. Most likely you are missing some files from the update by not overwriting the old ones with the new ones. Or it’s caused by some sort of cache you may be using like CloudFlare or mod_pagespeed. (There’s no way for us that caching system you use).

Try uploading the folders directly via an FTP app like Cyberduck https://cyberduck.io/

Thanks.

Thank you. I have now got it updated via cPanel directly, I couldn’t get FTP to work for some reason