2102 comments found.
Great theme 
I want to know if there is opsion to add to marks on the google map?
Thnak you
Hello obdo,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi,
I can see parallax works on the desktop version but not on the mobile version, however; the “boxed version” of the theme looks beautifully in the mobile version.
How can I make boxed version appear only when in mobile (and perhaps tablet) mode? Is there a CSS for this? To make #boxed_layout appear only on mobiles?
Hello Mariilou, thanks for contacting us!
If you have bought the theme then our team should be able to help you achieve this.
Please contact us on our support forum.
Thanks in advance!
Regards
Hello, i translate site with WPML but the posts doesn’t seen on the second language (german). I use the element blog and have created 1 category in each language. Do you can help me? I use PHP7, the latest Theme and WPML Modul. Regards frobi
Hello frobi,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi, i try to use a checkout page in only one page, how i can use? if i delete woocommerce theme, checkout page dont see correctly.
Thaks you so much,
regaards
Hello Yeray10, thanks for purchasing Thefox!
The checkout page won’t work if you are not using woocommerce.
If you need help settings the shop please contact us on our support forum
Regards
hi there-i’m a web designer and considering your theme for a client. i really like it but wondering if there is a way to have a main nav bar across the top, as well as a side “hamburger” menu. is there a way to have both of these active together/at the same time? we have a lot of content and want to highlight some across the top, but then keep some “hidden” in a side menu. please let me know. thank you.
Hello Gabbyanstey, thanks for contacting us!
I am not sure to understand what you are trying to achieve, could you please create a pre-sales ticket on our support forum.
If you could add more information and screenshot if possible.
Thanks in advance!
Regards
I once bought this theme, but I wish I didn´t. While it´s looking smashing and is offering flexibility and options beyond most other alternatives at Themeforest, it is also painfully slow and don´t follow Google´s best practices for search engines and SEO. It is scoring RED on both mobile and desktop version, even with caching, speed optimization best practices, etc. After stripping the site down to a bare minimum, it was still slow. I had to buy another theme. I did leave a comment about it here, and the author answered politely, and I see others have gotten answer too. The problem is this: in a world where Google is business critical, ignoring this fact is the same as referring clients to your competitor. Wish the author of this marvelous theme realized this and did something about it. Until now their answers are NOT doing any good for either themselves (when someone with basic SEO knowledge consider the theme) or me – the customer. You fail at even the most elementary. Read Google´s guidelines and best practises, and follow them. Let me know when your themes score above 80/100 on Google´s PageSpeed Insights, and I will come back and buy it, but not before you post a URL as a proof. Your answers until now tells me that you don´t care, you think it is fast enough for you. But, sorry, it´s not up to you to decide. Here´s the test for you: https://developers.google.com/speed/pagespeed/insights/
Hello Datatrond,
If you use google pagespeed to check what’s wrong with the latest version of our theme you should get notifications about images and css and js not being minified.
This can be done using additional plugins.
If you have other errors it’s maybe related to additional plugin installed on your site when doing the test.
If you need help optimizing your site you can contact us on our support forum.
Also the “grade” of the page is not what matter at all for SEO, what’s really matter is the page speed. When the Google bot crawls your site, it cannot see your “grade”, only your speed.
Trying to get a perfect score is what you need to do to have a better site, you need to only optimize what could boost up the speed, also since your site is probably using external source and additional plugins you won’t be able to get those files to be loaded the way the google pagespeed ask you to because you don’t have any controls over those files.
Do not hesitate to contact us if you have other questions.
Regards
When some clicks on any item in my portfolio, a 404 page appear. Please help?
Hello AbstractiX,
Please go to Settings > Permalinks, and just click save changes.
This should fix the problem.
Regards
Is there any way to change the text color of blockquotes? I have tried all kinds of custom html and css and nothing is working. I seem to be able to change all sorts of things like the font type, style, background color, padding, etc. but for some reason the text color is always grey no matter what I do.
Hello Marqanadigital2015,
Could please contact our support team and they should be able to help you with this.
Thanks in advance!
Regards
Hello,
I am wondering if there is any way to use the side navigation bar with a full-width banner?
Hello Jdar1906,
If you want to do something like this page, this is possible.
Could you please create a ticket on our support forum for more information.
Regards
Hello there,
I am actively using the Revolution Slider plugin. There was no problem before. I can not make changes to my slides right now and I can not save them. On top of the Save button I see the JavaScript void (0) link. Please help. It’s a problem that needs to be resolved very urgently.
Thank you in advance for your help, Good wishes to work.
Hello yildirimozlem,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hello Thematic Team, thanks for purchasing Thefox!
You should be able to find the slider in the slider / classic demo folder.
If you can’t find the file please contact us on our support forum and our team should be able to send it to you.
Regards
created a ticket. none of them on the slider / classic demo folder is named like “About Us” page. Please tell me the exact name, so that I can process.
Whenever i try to activate this theme the website breaks and i get a HTTP error 500 – can you help please i only downloaded the files today
Hello Armo88, thanks for purchasing Thefox!
Please try to change the server config to the one you can find in this article
This should fix the problem with the 500 error.
If you need more help please contact us on our support forum.
Regards
can you give me the link to the article again please i gave up last time and went with a different theme – however i have just tried again and got the same issue – thanks in advance
Pete
Hello,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
If our support has run out, do we need to repurchase Visual Composer to get the updates?
Hello Tmdca,
To update the plugins you need to update the theme, then go to :
Appearance > install plugins
to install the newest version of the plugins, you can also check this article Plugins update.
Have a nice day!
Regards
Hi Is TheFox compatible with PHP7? Thanks
Hello Renanno,
Yes it’s compatible but we know that the version 7.0.4 of php and the WPML has a conflict that break the theme typography option ( theme panel typography option only )
If you have any problem please contact our support team
Thanks in advance.
Regards
Is it possible to use the blog element but have it post selected categories?
e.g. Say I have a page and only want to pull in two categories from the posts. The blog element only lets you choose one category or all.
Thanks in advance
Hello Clixgroup,
If you are using the latest version of the theme you should be able to select multiple categories.
Push “ctrl” key then select the categories you want to use.
Do not hesitate to contact us if you have other questions.
Regards
Ummm, sorry for the delayed response but this does not work.
We are late to respond because we bought another VC plugin to solve the category issue but it is not longer a viable plugin.
The theme and plugins are all up to date.
Any other ideas?
Hello clixgroup,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi Team, We are using thefox theme for our project. I am facing following problem in few days. Visual Composer, Screen Options, Help and Visual are not working. Could you please provide me advise.
Hello Vijbvk,
I am sorry but we only do support for customers that have bought the theme and have active support.
Please contact us on our support forum if you have bought our theme with an other account.
Regards
For some reasons:
https://www.leadership-sustainability.com/benefits/In the foorter there is a strange scrollbar and at the top at the breadcrump section there are strange letters beside the “Benefit” title. any ideas?
Hello Thorit, thanks for using Thefox!
We checked your page and it seems that the theme files are not uploaded correctly to your server, there are some files missing ( for example the icons font, which is why you are having strange letter on the website ).
If you need more help please re-new your support and contact us on our forum
Regards
We translate site with WPML but portfolio and sponsors doesnt seen on second language (english). Sorry but my support is expired 
Hello Volkandalyan,
That’s strange, are you using the latest version of the theme and WPML?
Could you please create a ticket on our forum under the pre-sale questions and give us more information.
Regards
Thanks Yes I have updated both theme and wpml? How can I reach forum?
Thanks. I have created ticked but still waiting
Hi I am still waiting, there is no answer
Hello volkandalyan,
I am really sorry ticksy had a problem last week and we couldn’t manage to reply to some of the tickets that have been closed or marked as done automatically.
Could you please re-create a new ticket, also make sure to give us a link to your site, tell us the version of the theme, wpml and php version you are using so we can try to reproduce the errors.
Also even better if you can give us access to the dashboard.
Sorry for the inconvenience
PS : Our support team will be offline for 9h hours from now
I have sent
Hi team, been using TheFox for a while but never stepped into this.
Even though the Blog element is set to Grid, when user clicks on Category Post, the archive page shows just as a Classic Blog, right?
Is it possible to set the archive page to Grid too?
TIA!
Hi TIA!
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi there, I have purchase the fox theme. However I fail to import the demo content, can you please help on this? I sure that I have ask my web hosting provider to increase below status:
max_execution_time 3600
max_input_time 3600
memory_limit 256M
post_max_size 64M
upload_max_filesize 64M
max_input_vars 3000Hello baldwinchew,
Many thanks for purchasing TheFox WordPress Theme. Could you please create a Support Ticket on TheFox’s Support Forum. Our Developers will be happy to reply to you as soon as possible. All support issues should be solved via TheFox’s Support Forum. Thanks for understanding.
Sorry for this inconvenience.
Have a nice day!
Kind Regards,
Tranmautritam Team
Hi, I have submit the support ticket.
Hi tranmautritam, usually how long will it take for you all to reply?
Hi,
It depends on how many tickets we get in a day, We try our best to monitor the forums around the clock, but because of a large amount of support inquiries that we have to deal with on a daily basis, please allow 24 – 48 hours to receive an answer to your ticket.
Regards.
Tranmautritam Team
Note that, aikz… I hope this can be settle by today…. I need to present it tomorrow
