21504 comments found.
I’ve been having an issue with Fancy Title background image. The setting for the “position y” seems to be ignored.
Here’s an example page of a site under development: http://www.ridgefieldequestriancenter.com.php56-33.ord1-1.websitetestlink.com/our-team
The Fancy Header generates in-line CSS and while it correctly passes the header height (400px) it always generates “background-position: 50% 65px;” regardless of what I select for y position in the fancy title background image options.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Regarding expired support: http://support.dream-theme.com/6-month-support-really/ So, please, don’t hesitate to submit a ticket 
I’ve always been a huge fan of this theme. However, a theme update has made the fancy date appear across all my posts. It can’t be disabled even when the checkbox is unchecked. This completely messes my site up.
Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
P.S. Regarding expired support: http://support.dream-theme.com/6-month-support-really/ So go ahead and submit a ticket
How can I put a background full width in a row using visual composer?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hello, I’m looking to purchase the7 for a photography site. Upon download and installation, is it possible to have a preloaded template with the images from the demo? Asking so I can swap mine in and use your frame work for customizing. Thanks
Hello,
Most pre-made websites will have images automatically swapped to placeholders.
Hello Yana Vlasenko.
I am writing because there are things of the template The7 which are not displayed well. The things which are not displayed properly are those that are made with jquery, I echo tests in other templates putting things of jquery and works but your not, because the case is that I have installed a plugin that uses jquery and in all templates are displayed perfect but when put in the7 No. As contact with the creators of the plugin, they checked everything and they will in other templates, but in the7 fails to operate well, the pluguin is WP Online Contract. You put the capture of what you do not see well, for it does not detect the icons of the jquery.
Hello,
1. Yana Vlasenko is our senior support engineer. If you want to talk to her – please do it in our support system.
2. Though most buyers describe The7 as “extremely plugins receptive”, we never claimed that theme will work perfectly with all the plugins that are out there in the wild. Some plugins, like ones that you’ve mentioned, can have rendering issues or not fit theme styling.
In this case you can consider hiring a professional WordPress developer to assist you with theme/plugin customization, so they match each other perfectly.
Thank you so much for understanding!
hello guys, I would like to buy this theme. just a few questions: 1. does this theme work perfectly with WPML? 2. do you provide the theme with basic SEO options? otherwise, does your theme work with “all in one seo pack” (I’d rather not install yoast) 3. is there a dedicated section for custom css (excluding visual composer elements) and, in case of complex issues, do you provide assistance for advanced css and possibly php? thanks a lot in advance
Hello,
1. Yes. The7 is certified by WPML.
2. It’s always a good idea to use a dedicated plugins for SEO. The7 supports both plugins you’ve mentioned.
3. There are sections for custom CSS and JavaScript.
> do you provide assistance for advanced css and possibly php
We can give basic consulting on it. But we do not offer customization assistance as a free service.
Hi! I’m probably buying this theme, but for that to happned I would like to know: 1. Can I use it for different clients as long as I don’t charge them for the theme but only for the development? 2. Is it possible to change the logo url? For example, if anyone clicks on the logo they don’t go to the home page but to a custom url. Thank you very much
Hello,
1. 1 site built requires 1 license purchased.
2. Yes,
Hi. Thank you for your answer. So, if I have two websites of mine, do I have to buy 2 licenses? Thanks, Luís
Hi Luís,
Yes, I’m afraid. That’s how licenses work here on ThemeForest.
hi, i have bought this wonderful theme. But even when i install all the required plugins i always got the message that i have to activate the plugins. But where can i get the activation code? i bought a lot of premium plugins with this bundle. But i am not able to activate because i have no key
Hello,
You can use all plugins that comes bundled with The7 theme without entering purchase codes or activating them.
However if you want a bit faster plugins updates, some locked features, exclusive content, dedicated support or just want to support their authors – you are more then welcome to purchase dedicated licenses.
You can read more on bundled plugins here: https://help.market.envato.com/hc/en-us/articles/213762463
Hi,
I have imported several themes in ‘The7 Demo Contents’. And now I can not see the menu on one page. Here is my site. http://oliveunion.cafe24.com/ The top menu don’t appear in ‘About’ Tap.
Any Advice?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi! I would like to know if there’s a way to make the Top Bar background color different from the rest of the header? (Note that I tried to open a ticket but my purschase code does not work! Thanks! Rick
Hello,
Theme Options > Top Bar & Header, “Top Bar” tab, “Top bar font color” setting.
Where do I change the info inside the div class “mobile-mini-widgets-in-menu”. This is the info that shows up on the bottom of the mobile menu. I can’t figure out where to change that contact info. text…. 
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Is there a way to bulk load testimonials?
Hi,
There’s no such feature in theme.
However there may be plugins that support import from .xml (or other formats) to custom post types.
Hello, I have an issue with the theme, I’ve disabled “beautiful loading” from the settings page but the action doesn’t seem to have any effects on the home page. Do you have any ideas on how can I disable the option from the source code? Thanks in advance.
Hi,
You probably have a caching plugin installed. You’ll need to wipe the page cache and clear the browser cache.
I’ve done this and still no result. I had this issue from the beginning. And another problem is with the flip box. It doesn’t allow links inside it and on mobile it doesn’t regain it’s original position. What should be the solution?
Hi,
Sounds like some sort of very aggressive server-side caching.. Are you using GoDaddy hosting by chance?
Anyways, please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
how to use the sendmail part?
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Is it possible to show tags in a single post before content? It shows only after content now, and I can’t find where to customize it. Also, I have two languages on my site with QtranslateX, and label for “Tags” is only in English, can’t find where to fix this
Hello,
Changing the layout will involve some CSS (and possibly PHP) customization. If you are familiar with CSS editing, you can use FireBug (FireFox plugin for web-developers) or Chrome web developer tools to define which style should be changed and where.
Regarding QtranslateX. We never tested the theme for compatibility with this plugin. Therefore we cannot guarantee it. The7 supports WPML, though.
Hi I have a problem with “The www.sahasinkarmai.com page isn’t working www.sahasinkarmai.com is currently unable to handle this request.HTTP ERROR 500” How to solve this problem ?
Hello,
By contacting your hosting company support.
Hello, i have update wordpress & the7 theme to the last version and all my sidebars appear to the botton of the page just before the footer area. I have already disable all my plugins but nothing happen. Help me please!
Hello,
Sounds like a problem with responsiveness settings. Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
There is an update, but when i click to update it says: “Ocorreu um erro ao actualizar LayerSlider WP: O pacote de instalação não está disponível.” (Portuguese) “There was an erro on updating LayerSlider WP: The instalation package is not available”. (My english)
version installed: 6.1.0 / version that my instalation is given: 6.1.6
Please advise. Thank you.
P.S. I have a ticket with the same subject without reply for over 24 hours.
Hello,
1. This is how bundled plugins on work ThemeForest: https://help.market.envato.com/hc/en-us/articles/213762463
2. We are only a mere humans and need some time to spend with our friends and families. Or jest rest. Therefore we do not process tickets on weekends. Thank you so much for understanding!
With so much activity here, I thought you were like me, no weekends. Thank you.
Greetings! This is the first time I’ve worked with your theme — it’s fabulous! I was wondering whether it’s possible to create a CUSTOM page template?
Hi,
Welcome to The7
Technically this is possible, but requires a skill. As with any other theme we recommend keeping your customization (page templates, custom styles, JavaScript) in a child theme. You’ll find a dummy child theme in full theme package.
A small tip. You may want to use an ACF plugins for creating page templates with custom meta boxes and fields.
Hi. I want to have my sidebar go to left. How do I do that?
Hello,
Each post/page have an option to move the sidebar to the left or disable it. There’s also a bulk action for that.
Ahhh Of cause. Thanks!
no problem
