169 comments found.
how do I make the mailchimp page the frontpage for now and then switch later.
Hi,
You can select you frontpage type here: Admin > Reading > A Static Page ( There, you can selct any of the available frontpage type and then switch it later as you desire ).
If you have further questions, please submit a ticket on our support center here: https://9theme.ticksy.com our support team will help you out.
Cheers!
Thank you
The documentation lack information on how to get “pre-order” popup to work? Will this be added soon? This function was one of the things that made me pick this theme.
Hi,
Sure. We’ll update the documentation. Meanwhile, you can submit a ticket on our support center here: https://9theme.ticksy.com .Our support team will help you out quickly.
Cheers!
thanks i posted a ticket for it
Hi,
Please check your ticket now 
Our support team will take care of your questions / issues.
Have a nice day!
I have problem with woocommerce not sending invoice to client for new order. ticket opened #1314783 at Ticksy.
ok
Hi, great theme! We are having difficulties moving the the blue + dots on the image. As soon as we move one dot for desktop, the others are thrown out in mobile view. Can you assist?
Hi , Thank you so much!
Please open a ticket on our support system , we will help you in short time
https://9theme.ticksy.com/tickets/- 1) I have activated the top right button on the home page, but it’s not inline with the menu. Have a look here : http://wongcloud.com/#/view/file/o5lecufoevrllqdkaovx/2017-09-20_12-01-39.jpg
- 2) Mobile view also got problem, the responsive menu is not inline or center of the header box. Have a look here : http://wongcloud.com/#/view/file/w9q0dfv6p0dhqy7zfw56/Screenshot_20170920-120057.png
- 3) For mobile view’s contact form with map in the background (Homepage) , why doesn’t it show tooltip like in other map?
- FYI , Website : https://ipb2001.com How to fix it?
- 3) For mobile view’s contact form with map in the background (Homepage) , why doesn’t it show tooltip like in other map?
- 2) Mobile view also got problem, the responsive menu is not inline or center of the header box. Have a look here : http://wongcloud.com/#/view/file/w9q0dfv6p0dhqy7zfw56/Screenshot_20170920-120057.png
Pre sale question, can this be not landing parallax? Can i add regular pages? if yes do you have samples or how the pages look?
Hi I don’t understand you sorry, if you mean onepage scroll page yes of course you can create unlimited regular pages and onepages on 1 domain. Theme included onepage and multipage features
All the best
Problem – I get “are you sure you want to do this?” when uploading. Do you upload the entire zip? or just proland.zip?
I followed directions here still problem.
Hi there,
First of all, thank you for purchasing. You need to upload the proland zip file, not the entire package. Please submit a ticket on our support center https://9theme.ticksy.com Our support team will galdly help you out wth your issues.
Cheers !
So I uploaded it directly to server— wp-content/themes unzipped (proland.zip only) and chown to www-data. I see it in now, and when I click “ACTIVATE” Unfortunately it broke entire wordpress installation. Now EVERYTHING for WordPress is error 500.
I’m running Wordpress 4.8 latest downloaded/installed today.
Please submit a ticket here https://9theme.ticksy.com We’ll check it out for you.
Cheers !
I was able to restore access to wordpress by moving wp-content/themes/proland to wp-content/themes/proland-failed This causes wordpress to default back to original theme (since it can no longer find “proland” dir). I then confirmed I can switch without issue between other themes. Proland unfortunately is unusable. I am on 4.8 wordpress. Please advise.
Hello Nice Themes,
I wondering video background demo it’s Youtube or video upload it to the server?
Please advise,
Regards,
Charbel
Hi Charbel,
Thank you for your interest in our Proland WordPress Theme As you can see from the file http://prntscr.com/fgx7q4 that you can add both youtube / vimeo video to the header area.
Cheers !
Thanks for your support 
Having an issue with uploading the Proland theme to Wordpress and FTP. I’ve unpackaged and rezipped files, changed file permissions in FTP along with deactivating all plugins. I’ve had little success by through FTP but when attempting to activate the theme, I receive a white screen. Please help..
Hi,
Thanks for purchasing. Please submit a ticket here : https://9theme.ticksy.com Our support staff will help you out with your issues.
Cheers !
Please tell me the name of the category. Product Landing is not one of the options it gives when trying to place an inquiry
Hi,
You can see the Proland category here to submit a ticket : https://9theme.ticksy.com/tickets/100003939/
Cheers !
Hello, I’m having a problem with the template. The Header menu on my site is not working. He is without animation just like the example, he has some problem. The menu is overlapping, blending with the rest of the content.
To help you understand my issue, follow my site https://3reais.com/
Hi,
Please submit a ticket here : https://klbtheme.ticksy.com Our support team will help out with your problems.
Cheers !
Hello, I do not have the support anymore. But since you’re an Elite Author, I think you can help me with that. It’s a simple item and I do not see a need to buy that support again.
I was one of the first to buy your theme, but at that time it was not possible to pursue my project.
Please help me.
Hi,
You can post a mail here : https://themeforest.net/user/ninetheme-support We do not provide support service in the pre – sale forum area.
Thank you.
Cheers !
Good, my bro! ... i did it as you advised.
Nice design NineTheme. Just purchased and the PSD files were not included. How do I get those? Thanks!
Hi there,
Thanks for purchasing. Please submit a ticket here : https://9theme.ticksy.com Our support staff with help you out.
Cheers !
I’m using the newsletter shortcode, how to display the email input+button?
Hi there,
Thanks for purchasing. Theme has been some temporarily host problems within ticksky system. So till the issue fixed, you can post your questions sending mail here : https://themeforest.net/user/ninetheme-support Ourr support staff will help you out with your questions.
However, once the host problems fixed, you can open a ticket here : https://9theme.ticksy.com
Best Regards
Hi there, your customer support page doesn’t work (504 time out) and I’d like to know if you have a shortcode to insert blog posts in a page. thanks, Luca
Hi Luca,
Thank you for purchasing. Yes, unfortunatelly, there has been some major hosting problems within ticksy. This is not something we’re responsible for, as we’re also not able to access to ticksy system since the last 24 hours. We’ve reported this issue to their team and waiting them to find a solution.
Till the issue fixed, you can post your questions sending mail here : https://themeforest.net/user/ninetheme-support Ourr support staff will help you out with your questions.
Best Regards
I push the button on the top right menu, there appears a form from “theme products” but after filling this form and confirming I see no orders in “woocommerce orders”
Hi,
Thank you for purchasing. Please open a ticket on our ticksy system : https://9theme.ticksy.com Our support staff will help you out.
Best Regards
Hi, Can I create 2 Language for Proland? Thanks
Hi,
Thank you for purchasing. Please open a ticket on the ticksy system https://9theme.ticksy.com. Our support team will assist you with your issues.
Best Regards
Hi, I don’t see Proland product here https://9theme.ticksy.com/submit/, how can i submit a ticket?
Hi,
The ticksy system might be in the maintenance mode. Please give another try https://9theme.ticksy.com.
Best Regards
What does the pricing table look like on this theme?
Hi,
Thank you for your interest. We’ve noted thisdown and will add the price table in the next update asap.
Best Regards
The Customizer does not save the Site Icon I set for my website. Tried everything, doesn’t work.
Please help soon.
Hi
Theme customizer problem not about theme, if you use cache plugin you need to delete cache and check again your website
W3 Total Cache does not work with this theme. I use WP Super Cache.
Secondly, I deleted the cache. I even tried clearing browser cache, it does not work. The problem is with the customizer.
w3 total cache working and customizer is not theme partial, it is wordpress feature.
how to turn off bounce effect (wow.js) ?
Hi,
Thank you for purchasing. Please open a ticket on our support system https://9theme.ticksy.com. Our support team will help you with your problems.
Best Regards
Hi, Just installed your website. Here in the blog section: http://appandmap.com/blog/2016/02/04/strategia-organizzazione-e-dati-i-pilastri-della-mobile-transformation/ if the post title is quite long, it doens’t match with the grey background anymore. Any suggestion?
Hi
Please read documentation and open a ticket on our support system, docs included all details and our support system URL
Best regards
