10688 comments found.
Hello ,
I bought the theme yesterday and now when I am putting my Purchase Code to activate the theme, the system says “Purchase code is not Valid”. Please help me out, what to do?
Thanks
Thanks for using Porto,
Please kindly contact us via helpdesk https://smartwave.freshdesk.com/helpdesk to get the help on this case
Regards
If I am using Magento 2+ and wanted to change my current homepage variation from homepage 5 to homepage 14, will this affect my database when I upload the complete demo?
I am not sure about your question. but You can import other demo directly in Porto- Setting Panel > Theme Installation > Import demo.
Regards
Hi, I have uploaded your theme to my website. But now the page is blank page. Can you help? I have tried contacting you through your Themeforest page.
Thanks for using Porto
Please kindly open new ticket at https://smartwave.freshdesk.com/helpdesk to get the support for that
Regards
Swatches are not working after upgrading your theme version 2.4.5. Applied all the patches as well for swatches. Was working fine until the upgrade. I ran out of support but then this is something that needs to be done by default with your upgrades. So please look into this issue for us. Appreciated. Thank you very much.
Color swatches is core functionality of Magento default. You please try to check how color swatches work on magento default site as well
Regards
As mentioned, the swatches were working fine until I updated your theme. I know how the swatches work and all the files and folders are in the right directories but still there is a problem. The images are not switching when the color is chosen – please check our website – mrmobileuk.com. The images used to change upon selecting the color swatch but after updating to your 2.4.5 version, they are not. Please could you look into this issue and resolve it for us.
Thank you very much
But Your 6 months of support period is now expired. Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension, please contact us through helpdesk https://smartwave.freshdesk.com/helpdesk again with your issue details.
Regards
Would like to extend support if it was worth doing so for multiple problems. But I have a problem with swatches which wasn’t caused by me. It was after the theme upgrade that these problems raised for which you are responsible. However for unpredictable problems occurring once in a while, spending so much only for 6 months support is not fair. Either extend the support for 12 months for that price or please resolve this small issue. Very much appreciated. Thanks
I am so sorry, but this is Evanto’s policy. And more, we had no issue like that in our theme.
Hope you can understand!
Regards
I have purchased the support now and submitted a ticket as well in detail. But somehow your team seems to be least interested in giving meaningful responses. The whole point of submitting a ticket is to get things resolved but not to reply with a suggestion to go through magento manuals. The problems are clearly mentioned in the ticket and the swatch problem mentioned has occurred after theme update to 2.4.6. Swatches were working fine until then. Please resolve this and the other issues mentioned in the ticket immediately.
Some of problems in your ticket are not theme related, you are asking the customization service. We have replied your ticket and checking your issues right now. Please check!
Regards
Firstly, your team doesn’t read the queries properly and come back with vague responses. My ticket has not been resolved after so many back and forth emails. I have been constantly mentioning that after updating your theme, color swatches are not working as they are supposed to and your team comes back saying to check with default magento. It was working with your theme before updating and now it is not. You just trying to stay away from the problem your theme has caused. Regarding the icons, I have changed the icon class in the file you mentioned and it is not aligned properly and for that you are replying vaguely to download fonts on fontello. What kind of rubbish response is that? Each time I am getting a different solution to small problems. And not only that, you are behind the customers asking to pay for support and in return we get nothing positive and making us lose more time and money.
1. The problem with color swatches: Color swatches is core functionality of Magento default. This feature should work well with your default site in case you sure this is theme issue. It may be a problem with your color attribute. Try to Save color attribute may help in this case. We will also check it again
2. Regarding the icon, i mentioned you that Porto supports its font icon here http://newsmartwave.net/magento/porto/icons_list/demo.html . And you can add more icons on http://fontello.com.
You can import /skin/frontend/smartwave/porto/icons/config.json file on fontello.com, then download your custom fonts and replace all files and directories in /skin/frontend/smartwave/porto/icons/ directory.
Where is your icon getting, pls? Please kindly check the comment in ticket
Regards
1. Ridiculous reply again – please check the whole ticket since beginning – It worked well with default magento and your theme as well. I was on version 2.4.2 of your theme and it was working fine and once I updated to 2.4.6 – it changed – Please have a proper look into it. It is not displaying the color of the swatch on category page – showing image of product instead. It is showing on the product page as colors but not changing the product when clicked on the swatch – go to my website and check the functionality properly. I have attached all the screenshots in detail.
2. You do not understand my query – Please check my ticket again about what I mentioned about the icon class. I replaced the icon class – icon-mini-cart to icon-cart to change it from a bag icon to trolley/cart icon. It changed to the trolley icon but the alignment is not right. And the link I got the icon is the link you sent me in the previous response in the ticket – http://newsmartwave.net/magento/porto/icons_list/demo.html
We are checking your problems again and will show you extractly what/where the issue is.
Regards
Hello,
I’m using Magento 2 Porto Version 12. From where can I add categories to top of lider. Like FASHION PROMO – WOMAN SHOES – 50% OFF FASHION on demo 12.
You can find this content in COntent > Static Blocks > porto_custom_block_for_header_type_10
Regards
But my versin is not 10. My version is 12
Demo 12 is using header type 10. But Your 6 months of support period is now expired. Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension, please contact us through helpdesk https://smartwave.freshdesk.com/helpdesk again with your issue details.
Regards
Hello, really love your theme. Before purchasing is there a way to combine the demos features?
Thanks for interested in Porto
Yes, it is possible to combine the demos features
Regards
Thank you
Hello,
We are so sorry for the problems you had with theme installation,
I think you did make something wrong in installation process. Can you please give us a chance to check the problem for you. Please contact us via helpdesk https://smartwave.freshdesk.com. I will help you install Porto theme as demo site on your site.
Regards
We are so sorry for any problem may caused you,
We dont understand extractly what the problem is happening to you. But the 1 star rating here is unfair. All basic features which are neccessary for a online store, did include with the options in theme panel, you no need to enter the code or edit theme files. But Magento its self will require some minor HTML knowledge if you want to edit the CMS page or block. However, this is not a problem, you can raise a ticket, and ask the help from our team,
Please think carefully before rating us 1 star while your experience is not correct. IT is AFFECTING ALOT TO OUR BUSSINESS.
Please open new ticket at https://smartwave.freshdesk.com to get the help for your problem.
Regards
Hello, this is a pre-purchase question. Is it possible to install your theme on the newest v2.1.4 CE? The shop will be in German language and will have EU market readiness extensions installed. Thx for your vital info in advance!
Thanks for interested in Porto,
Yes, Porto can be installed on Magento 2.1.4 without error
Regards
Thx
Demo 8 for Magento 1.9.2.x is broken I have had to wait 2 days because the support staff couldn’t input a password correctly, either through the obvious copy/pasting a space character or other simply stalling for time. As the product is not as described and has a urgent Magento breaking bug I will be giving them exactly 1 more day to fix a error that should of been fix as a beta test, as the product description states that the theme is 1.9.2.4 compatible and I have evidence to the contrary. This is an expensive theme and should not expect this level of customer support.
Thanks for using Porto
We are always trying to respond and solve the problems of customers within 12 hours. Porto works well with Magento 1.9.2.4 without error. Please check the comment in your ticket.
Regards
The Bug: Installed Magento Porto Theme as instructions. After Adding block permissions at this point System-> Configuration-> PORTO ->Porto Settings Panel “Can SAVE” I could save the configuration, then added the demo content Import static blocks Import CMS pages and Import demo 8 theme at this point “Cannot SAVE”. Example the newsletter popup can no longer be disabled. I reinstalled everything except the demo theme 8 so you can see the effect of added the theme and then the newsletter popup settings not saving.
The bug fix from Yen: Note it takes 1 day for reply + 2 days to go back and forth for the logins and understand the bug + further 2 days left a comment on Themeforest which was answered quickly, day 5 made a request for refund as it was still not working attempted calling on Skype. Made a second attempt on Skype Yen does not take voice calls only text messages. Screen shared I then full install installatron Magento 1.9.2.4 + 1. Porto Theme.zip 2. Porto Theme(patch for Configurable Swatches).zip 3. Porto Theme(patch for Magento 1.9.2.x).zip Added the Block permissions etc all to the documentation which did result in a bug unfortunately.
FIXED:
Goto Magento 1.9.2.4->System->Configuration-> PORTO >Porto Settings Panel>Customization Settings-> Custom Style 1
Remove the following:-
select { -webkit-appearance: none; -moz-appearance: none; -ms-appearance: none; appearance: none; border: 1px solid #e4e4e4; height: 37px; background: #fff url(../../images/select-bg.svg) no-repeat 100% 48%; background-size: 30px 60px; padding-right: 25px; text-indent: .01em; text-overflow: ’’; }
This is a single license so they recommend you setup dev environment on same server under subdomain or subdirectory as the licensed domain.
Hello, in category page what is the difference between “Include in Navigation Menu: yes or not” and “Hide This Menu Item: yes or not”?
thank you very much
If Include in the Navigation Menu to Yes, that means your category will show on main menu, if not, it will be hidden from main menu
Regards
OK, but in category page in the top you a label “Menu”. Inside you can find “Hide This Menu Item: yer or not”.Is the same of the other?.
Thank you very much
Yes, it is same
Regards
I understand that is a downloadable product but you can cancel my purchase code/license.
But your support period time is now expired. And what is your problem, please?
Regards
Hi
Is it possible to change the place of the search bar with the logo in home version 18 (magento 2), if it’s not possible using the menus can you tell me which files I need to modify at least?
Regards
Thanks for using Porto,
You can edit file header.phtml to change the position of search bar on home version 18
Regards
Magento 2, home demo 20, the sticky menu doesn’t work. is if normal. How to enable it. Thank
Every demo has sticky menu, we just disabled it from demo 20
Regards
Hi, may i enabled it. In porto menu, it doesnt work.I
SORRY I FORGET TO ASK YOU HOW DO THIS BECAUSE THE THEME DONT DO THIS FOR HOME 20>>>>>>>>. THE QUESTION WAS NOT CLEAR ENOUGH FOR YOU TO GIVE ME A PRECISE ANSWER.. Thank you for your professional and your qualification.
HOW TO DO THIS.
Actually, you can active the sticky menu directly in Porto- Setting panel > header. Please kindly update the ticket to get the check for your issue
Regards
HI, Home demo 20: In div class=”full-width-image” (see below) i would like to align the text and the bottom to the left. How may i do this.
Thank
Explore the best of you.
Shop By GolfExplore the best of you.
Shop By Golf ””Explore the best of you.
Shop By Golf —>In home page you have a full width image i would the text align to left or % of left side
vide
Sorry, can you share me the screenshot of that or an url?
Regards
Certainly, look at your theme, excellent support, you know your product well, I am delighted with the service, the answer is always precise and elaborate ….. !!
http://www.newsmartwave.net/magento2/porto/demo20_en, center of the home page, full-width-image (EXPLORE THE BEST OF YOU) YOUR THEME< YOUR DEMO< YOUR PRODUCT.ASH HOW TO PLACE THE TEXT AT THE LEFT NOT CENTER….......... IS THAT CLEAR NOW
what more can be said.
what more can be said !!!!!!!!
HOW MAY I DO THIS
It’d better to post your problem via helpdesk, we can help you on this
Regards
I expected it given the level of competence. Desolate for you. Best chance for your future !!!!
Im about to buy this theme, but I do have one question. Qhere is Zeon extension? You claim it is supported by this theme, I dont doubt it, but I tried to see the extension working and I cant find it anywhere in the internet. Magento Connect doesnt have it. So if this extension is off the market why support it? why not others that are free as well?
Let me know
Regards
Thanks for interested in Porto
Porto 1.x magento theme is compatible with Zeon_Manufacturer Extension. We had no chance to test Qhere extension.
Regards
Hi I thinik you didnt got my statment. Im saying that zeo extension isnt available anymore. You claim that the extension is supporterd by the theme, good.. where is the extensions? is it buldle with the theme files or do we have to get it by our own? Thats my question.
I need to insert a side custom menu linke the one present in Porto theme Demo #4 homepage (see this screenshot https://drive.google.com/file/d/0B0cv3wx-c6pMdWRYUHcxT1JPd2s/view?usp=sharing) but I can’t understand how to insert it and how to customize. Can you help me?
You can refer how that content used in CMS Porto- Homepage 4.
Regards
I noticed that for product review the table has a header showing the #of stars, (1star, 2stars, 3stars, 4stars, 5stars) however, this header disappear in mobile version leaving the customer confused in which side is the 5 stars right or left.
so how can I make the header appear in mobile version ?
Thanks for using Porto,
But Your 6 months of support period is now expired. Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension, please contact us through helpdesk again with your issue details.
Regards
Hi. I already u twice for support with the Magento version. Where should I message – post for response? Waiting for your reply.
Thanks for using Porto,
But Your 6 months of support period is now expired. Could you please purchase support extension to get further support? Your 6 months of support period is now expired. Once you purchase support extension, please contact us through helpdesk https://smartwave.freshdesk.com/helpdesk again with your issue details.
Regards
What is your return policy? Thanks
Unfortunately there is no ”money back guarantee” on ThemeForest.
Regards
you are saying that even if I had too many problems and compatibility errors, there is no way to have my money back?!!
In that case, you will need to contact Themeforest staff. However ,it is really difficult to get the refund, please understand this is a downloadable product.
Regards
great work .. good luck 
Thank you!
Regards
Hello i have downloaded the new files and i tried to install the theme according to the instructions. i have a fresh install of magento 2.1.3 , after i do all the steps the smartwave icon doesn’t show up in the menu. i went to websetup—> components . i noticed that the layered navigation is disabled , and there is another component with no name that is disabled , after investigating the issue i have found out that the disabled component with no name is the smartwave component and apparently magento didn’t register it or something like that .
Now when i try to enable the nameless component (smartwave) it fails , when i enable the other mageplaze layered nav the site crashes . i will install a new instance of magento and the theme so you can take a look . how to fix this ???
what does this error mean ?? There has been an error processing your request Specified invalid parent id (Mageplaza_Core::menu)
Please open new ticket at https://smartwave.freshdesk.com/helpdesk to get the check for that
Regards
already opened a ticket
We will get back to you with any update on your problem soon today
Regards
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