833 comments found.
since the update to 1.5.6, i can’t change the main theme color anymore. is there a bug?
HI,
Please get in touch with US via support ticket or via our contact form.
How do I add tracks? Please see: https://www.screencast.com/t/t0LBVJVVF
Is it on Woocommerce or somewhere else.
Hello,
I’m sorry to hear you are currently having trouble.
Please start a support ticket at http://rascalslabs.ticksy.com/
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
I opened the PRIVATE TICKET #1077344
After buying I found that putting content like for artists and other needs codes. Do you have any drag and drop builder? or is is compatible to Visual composer?
I really don’t know to use codes
Hello,
I’m sorry to hear you are currently having trouble.
Please start a support ticket at http://rascalslabs.ticksy.com/
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
I’ve been alerted that there is an XSS vulnerability in the “search” box for the Eprom v1.5.5 theme.
We’re using the latest WP 4.7.2
Please advise.
Hello,
I’m sorry to hear you are currently having trouble.
Please start a support ticket at http://rascalslabs.ticksy.com/
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Your support ticket system will not let me open a ticket as I do not have a current support license.
Do I have to purchase support to get a bug in your code fixed?
I’ve had to go in and hack your code to fix this critical vulnerability. I’m not sure we’ll continue with this product as the support seems like a waste of my time…
Our theme code is good and written in accordance with WP codex guidelines. Your server may have been hacked in many ways, such as outdated WordPress, outdated plugins, wrong setting permissions for files and folders, FTP attack, etc.Next, the virus attacks the theme and add the code that sends the ad (depending on type).
Anyway, you can contact me via our contact form on profiles page.
Kind regards,
Mariusz
In this case you are incorrect. I have found several other sites using this theme via a google search and each has this flaw.
I’m leery of “support” that makes it difficult to actually get support.
I will try to find this contact form you speak of and send the details there as I don’t want to expose this…
Thank you for contact with me, I responded to your email.
Thanks for taking action on this.
Hello, how can I make appear all Events on the Event page? Unfortunately I have to decide between archive or future Events. But I want them all to appear chronologically on the page. Thank you in advance for your help. Best regards
Hi, In Eprom, you can view past and future events only on two separate pages.
Kind Regards, Mariusz
Hi,
Does this theme allow the following:
1. Artists to create their own account and upload their tracks grouped by album. Instead of them sending us. I mean a kind of audio marketplace where anyone can sell audio like itune
2. Ability to buy one track or all songs in an album and keep historical orders?
3. Is it compatible with WPML?
4. Is it mobile friendly?
5. Is it possible to retain a commission on every sale?
6. Where does the payment go? to artist or to the website owner?
7. Which payment methods accepted? PayPal? and ?
Hi, We all thank you for your interest our theme.Sorry for delay…
1. No it’s impossible.
2. Yes, and you have full client orders history.
3,4. Yes.
5. By default, this is not possible. Theme is based on Woocommerce so you need to check payable extensions. https://woocommerce.com/product-category/woocommerce-extensions/
6. Website owner
7. Please look; https://woocommerce.com/product-category/woocommerce-extensions/payment-gateways/Kind Regards, Mariusz
can you customise upon order to implement marketplace functionality stated above in number 1?
Hi, Unfortunately, because it is complicated it requires a lot of work and we are now working on another project.
will your theme work if I imyegrate it withis extention to use it as marketplace: https://woocommerce.com/products/product-vendors/
will your theme work if I integrate it withis extention to use it as marketplace: https://woocommerce.com/products/product-vendors/
Thinking about buying this plugin. One question: On the Artists page, is it possible to include a filter like what you’ve used on the Releases page, so visitors could sort the artists by genre?
Hi, We all thank you for your interest our theme.
Unfortunately, this is not possible. You can add AJAX filters to artists section in our new theme NOISA, please take a look:
http://themes.rascals.eu/noisa/artists/Drop me a line if I can do anything else for you.
Kind Regards, Mariusz
Does any one know how to change the backing image to a single post page?
Hi Rascals, I am interested in this themebut before I buy I want to ask some questions. 1st one is that is it possible that when clicking the social media buttons that it will open in a other tab? 2nd question is there a option for Instagram instead of flickr? 3rd question is about the podcast, is that only for Soundcloud or can you use even mixcloud or hulkshare? Thank youin advance.
Hi, We all thank you for your interest our theme.
1,2 No problem with that, after purchase, please contact us via support. Then we will send you a solution.
3. You can embed iframe via WP live editor, please look:
http://support.mixcloud.com/customer/portal/articles/1672993-wordpress-how-to-embed-a-mixcloud-widget-into-wordpressDrop me a line if I can do anything else for you.
Kind Regards, Mariusz
this theme looks good. so i wonder is there any other costs for theme or is all as is on demo? looks good
Hi, We all thank you for your interest our theme.
Only images are not included, but it is not a big expense.
Kind Regards, Mariusz
Hi there, I’m trying to update EPROM. I lose all theme settings when I update the theme. If I try to import settings from old version with Settings / Import, nothing happens. How am I supposed to update the theme and keep my settings?
Hello,
I’m sorry to hear you are currently having trouble.
Please start a support ticket at http://rascalslabs.ticksy.com/
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
HI This is a great theme but I am having some trouble with a few things.
1. I started with the dummy data and the home page looks like i will have to update it everytime i post a blog or a new release… is this not automated?
2. I want to change the icons on on top of the section headers and dont see how.
Thanks
Also I want to add Instagram and other social icons that you dont have available.. how do i do this?
One more thing… where do i change the contact info in the footer?
Hello,
I’m sorry to hear you are currently having trouble.
Please start a support ticket at http://rascalslabs.ticksy.com/
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
Hello, When using the search box and typing in a word with an Apostrophe in the word, the search box is adding a backslash in the word. For example, if I type in “Win’s” the search box displays “Win/’s” How can I make the backslash not appear?
This also happens using the demo search. I just noticed this problem, but my support has ran out, and I can’t leave a ticket. Any help or advice would be much appreciated.
Thanks! God Bless!!
Hi,
Sorry but your support has expired. You can buy additional support package at themeforest on your item page.
Cheers from your Team @ Rascals Themes
Yea, umm… Pass. I’m not going to spend $40 bucks to buy support again, so you can fix an error your coding created to begin with. This is your error not mine. Why should I buy support again so you can fix your own problem? Real professional.
Hi,
First, update your theme to latest version, second I checked search on my Eprom installation “Win’s”, and seems to be working.
http://themes.rascals.eu/eprom/dark/?s=Win%E2%80%99sThis is what i am getting http://themes.rascals.eu/eprom/dark/?s=win%27s Still shows the ”\”
Hi,
Sorry for delay, please contact me through the contact form on profile page I will send you a solution to this problem.
Drop me a line if I can do anything else for you.
Cheers from your Team @ Rascals Themes
Everything worked great. I appreciate your time, and help. Very much appreciated.
Thanks Again, God Bless!!
Hello, it is me again. I want to ask is that i can also make this http://themes.rascals.eu/eprom/dark/releases/ style to be my home page only and also with pagination such as <1,2,3, > ? Is it also only support mp3 instead of m4a file like the noisa does ? Thank you sincerely.
Yes, you can set releases page at home page (WP > Reading settings), and page can be with pagination. Sorry but only mp3.
Best regards,
Mariusz
I have purchased an extended technical support which was needed immediately however after purchasing the technical support I was told they would not be support until days later and the id I was given was not even valid. This is completely ridiculous and as a result I have changed the website theme. If I was aware that tentacle support support wouldn’t be immediate and I would not have purchased the support. I feel completely ripped off and I am extremely unhappy with the service. Even though the theme is a complete waist of time I do not wish to get a refund for that, I want my money back for the service I did not use and I am willing to take this further.
Hi, As I wrote to you when you bought the theme I was on vacation and was the official note on ThemeForest page, so I was not able to write off immediately. In the meantime, also appeared a problem with Ticksy (support provider), independent from me. On my SUPPORT page also was the information that I’m on vacation until yesterday, so I could quickly help you. I wrote to you that if you can not create the ticket, then please contact with me via contact form on my ThemeForest profile page but did not receive any response from you, so I could not help you.
Best regards, Mariusz
Rather than me going back and forth with you who obviously has no intention of giving me my money back, who else can I speak with?! If you do not respond, I will take the mater further as I already stated.
• did not have a valid ticket after purchasing support • finding out I could not get immediate support until after I purchased ticket
Very frustrated and angry. Who do I need to speak with
Hi there … all of a sudden my shop page is only displaying two products per row … ever seen this before? http://www.wakeself.com/shop/
Hi, Please update your theme to latest version or create suuport ticket at https://rascalslabs.ticksy.com/
Hi, I’m about to buy this theme, but before you do need to know if after the user to buy the album or track may become available the full version of the tracks on the user’s account, I hope I have explained correctly.
Hi, You can use demo track in your preview and use shop for sell full length tracks.
Thank you! 
Hi guys, just updated to latest Eprom version and noticed that in Woocommerce store, the “Related Products” now show as TWO ROWS with only TWO products per row – any suggestion on how to fix this to show as single row with 4 products again?
Hi,
This bug is fixed, update is waiting on TF for approval.
If you are in hurry however please provide email address where I can send you fix.
Thanks Rascals – you’re the BEST!!!
Hi Guys,
Just want to say THANK YOU SO MUCH for an AWESOME theme and much appreciated support – this is one of the BEST WP MUSIC THEMES on ENVATO without a doubt
I’m glad to hear that, thank you!
Hi, is there a way to show more than 10 results on the Shop page?
Best regards.
Hello,
I’m sorry to hear you are currently having trouble.
Please start a support ticket at http://rascalslabs.ticksy.com/
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
