324 comments found.
Hi,
How the menu can stay at the top of the page Always?
Thanks
Michael Aleixo
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello, I installed(settled) whmcs in an account separated from the site Wordpress. Under Wordpress I made a success in installed(settled) of the template ” onehost ” but not on the whmcs. I nevertheless unzipped the file(case) ” six ” and I replaced him(it) by that appearing in the file(case) of the templates of whmcs. Then I activated the template but it does not work. Could use me please? With my thanks, Please accept, my kind regards.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello, i downloaded new theme version 1.3.7 for update my 1.3.2 but, into the zip archive, i don’t find plugin folder as usual – is it normal? Thank u C.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Full-screen particle line is black, i should go there to set up?
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello.
I just paid this theme and got some problems with js_composer and demo importation.
When I upload theme files (zip method or by ftp) the result is the same. I obtain a blank page after activation of all required plugins. When I rename js_composer folder, a F5 make my wp_admin back. I tried on another server, running another GNU distrib, another admin panel, the result is the same and could not import demo files too…
Could you explain me why ? Or what to do…
That’s not my first imported theme, and for the price, I concider it’s a reason to be disappointed.
Cordially, LMB.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hello,
We recently receive an update of our HostOne WordPress Template and for some reason 2 plugins need a upgrade as well. Would it be possible to have access to WPBakery Visual Composer & Slider Revolution?
Kind regards,
EF Carrier
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi there,
I purchased your “Onehost – One Page WordPress Hosting Theme + WHMCS” package and everything has been fine with the installation. The only thing has been that for the revolutionary slider transparent background does not display the white lines that follow your cursor as white lines. Instead, they are black for my site.
How can I fix this?
Regards, Joe
The site can be found at https://www.enigmacpt.com
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
24h Ticket Open, still no reply !! Urgently need help installing ONEHOST Wordpress Theme
Please update the Plugins and fix the issues below. I will be good if you update the issues also on your Template Source Files!
1. Issue Und i can not update the Plugins like Virtual composer + Slider revolution 2. Issue ** Blog “Hide Title Area” and “Hide the Title” doesn’t work: http://prntscr.com/ea0nr5 has no effect: http://prntscr.com/ea0ofv also if i try to add a Background Image, it also dosn’t work ? 3. Issue ** On the WHMCS Template, i have in the cart double “Categories” and “Actions”, in two languages !? http://prntscr.com/ea4l1x http://iptvevi.com/musteri-paneli/?ccce=cart http://iptvevi.com/musteri-paneli/?ccce=cart&gid=addons 4. Issue Other issue is, Every time when i swich on WHMCS, the will blink for short the in White and than the normal page will seen.And after i am lgged in with a Demo User: User Mail: xxxxxx-xx@xxx.net Password: xxxxxxxx
the WHMCS is no more avalible !! http://prntscr.com/ea4xet 5. Issue * Why WHMCS Template complete other on the installed directory as than under wordpress: http://prntscr.com/ea5hes 6. Issue * If i click to complete order and pay, i get on the top left, that i need put in my Mail, although i all allready logged in as user : http://prntscr.com/ea5oo8Hello, our team has support for your issues: https://oceanthemes.ticksy.com/ticket/1064416/ , Thank you
Hi, when are you going to update to Visual Composer 5?
Hi,
Thank you for your contact.
Form version 1.3.3, the theme supported Visual Composer 5.0
Thanks.
Yesterday, your changelog said version 4.5.0, and now you changed it to 5.0 without updating the date. Seems dishonest. You should bring your theme, and description in ThemeForest completely up to date, including compatible Wordpress versions, and VisualComposer versions. I have waited one week now for you to do this and still have not. I even promised you a purchase if you did.
Hello, Visual Composer 5.0.1 is installed and update from online source and not include in theme package should not need update theme on themeforest, thanks
Hello Support Team,
i urgently need help on correctly installing the ONEHOST Wordpress Theme.
I want use the Theme: http://demo.themealien.com/onehost/homepage-video-dark/Or how can i shwitch between the “Home Version” on my Site !?
Where/How can i edit the Background Video ?
In the Slider Revolution i saw that “ONE HOST” get has: ONE HOST
but on my Frontpage all the Fonts are the same, i think slider revolutions doesn’t get t´ge correct css info ?
Please check it up, fix it and let me know.
Thanks & kind regrads
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
I send open allready a Ticket
I have allready open a Ticket
We’ll support for your issues as soon as posible, thanks
24h and still no reply !!!!!
Hello, our team has support for your issues: https://oceanthemes.ticksy.com/ticket/1064416/ , Thank you
Cannot find the way to alter the “ONEHOST” logo PNG that shows up in the header area.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Hi, I would like to purchase this theme however I’m concerned with the out-of-date plugins and old Wordpress compatibility. Can you please provide this simple update to your theme and I will purchase it?
Hello, thank you for interested to our theme, our theme compatible with WordPress latest version and also compatible with plugins latest version, we’ll provide all include: theme + plugins + data example + etc… in theme package, thank you
Hi, if your software is compatible, would you kindly please update your theme description to reflect which versions of the latest Wordpress it is compatible? Also, can you assure me that your theme is packaged with the latest versions of embedded plugins? I don’t want to buy your theme and immediately see a an available update that I must get from the author. There are other users above who have complained about out of date embedded plugins. Please update these and I will purchase. It’s an easy decision.
Hello,
Thank you for your contact.
We will check our theme with WordPress latest version and plugins latest version again.
Thanks.
Hello,
I am considering to buy this theme though I was wondering if there is a demo showing the client area? Right now this is not visible.
Kind regards,
Florence Versteegen
Hello,
Thank you for your purchase.
We fixed the WHMCS link and now, you can check it below:
http://demo.themealien.com/onehost/whmcs-bridge/?ccce=indexThanks.
Hi,
Where is the default page loader css file located please?
Thank you.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
please help me with the custom css to stop the menu section from moving as i scroll.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
When will you be releasing an update with the latest version of Visual Composer. I can’t make any changes to my website until it is updated because Visual Composer has stopped working.
Hello,
Please submit a ticket on our support system for check and help : https://oceanthemes.ticksy.com/
Support time 9am – 18pm and moday to friday GMT+7
Thank you
Done. Please respond quickly to resolve this
Thanks for the comments, really helped I almost purchased the Theme, but all complaints of support not being replied on time, and WHMCS template not working properly..has proven otherwise.
Hello, we have provide quick support for you via our support site: https://oceanthemes.ticksy.com/ , Thanks
Hiya – a couple questions before I look at buying:
Is WHMCS Bridge Pro included with the template?
Is everything WHMCS 7 compatible?
Hello, thank you for interest to our theme.
WHMCS Bridge Pro not included with the theme and Not check compatible with WHMCS 7.
Thanks
Hello, does One Host is compatible with WooCommerce?
Hello, Not support WooCommerce, thanks
Will it eventually be compatible? How customers can pay their orders?
.
Hello, you have pre-sales question, please contact via email for our developer reply : support@themealien.com , thanks
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