352 comments found.
There was no email response 
Hi,
I’ve sent an email to your *@filemakertoday.com 9 hours ago
Is that you?
Please take a look at your header on any phone…iPhone, Android…it’s a total mess and the difference of a five star or 1 star rating.
Just so you know I purchase the theme since I never got an email from you.
Hi,
Thanks for your purchase. Can you tell me your ticket number at our support central http://support.thememove.com ? We’ll check it asap Best regards, Thememove
I was going to purchase this for a client…after reading the comments and the ones that are being reviewed, not now. Please contact me when things get better.
Hi rmaclane,
We have already replied your email. Please check.
Thanks, ThemeMove
Customize allows us to change navigation colors but wont save then after accessing customizer the colors have reverted by them self?? Please advise.
Hi pcmedicsofnj,
Thanks for your comment. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
Hi KodeFlow,
Could you provide your purchase code? I don’t see the purchased badge on your account.
Thanks, ThemeMove
Hi there, I keep getting this error when trying to install demo content, I have reset the database but that didn’t solve the issue.
Parse error: syntax error, unexpected ‘[’ in /xxxxx/xxxxx/public_html/mydomain.com.au/wp-content/plugins/thememove-core/import/import-page.php on line 275
Hi Steelx,
Please contact your hosting provider to upgrade the PHP version on your server to 5.6 or greater.
Regards, ThemeMove
Sorry, I just updated the PHP Version 5.6 which solved the issue.
Thanks! Have a good day.
Hi … It’s the first time I see no link into the menu to edit a theme. Could you tel me where I can edit the theme options ?
Thank you for your help !
Hi ZixarMedia,
Thanks for reaching us. You can go here Admin Dashboard > Appearance > Customize to edit the theme
Best Regards, ThemeMove
Alright ! Thank you.
You are welcome. If you have further question, don’t forget to create a support ticket at http://support.thememove.com
Hi. We have pre-sale questions please. Is it possible with the theme, to add a description or even an image on the categories pages of the shop ? Can we add re-captcha on the forms ? Thanks
Hi vitacom_fr,
Thanks for reaching us. It’s possible to add description, image on the categories pages. And, you can use other plugin to add re-captcha.
Thanks, ThemeMove
CAN I GET A REFUND, IF YOU DON’T WANT TO HELP ME CHANGE THE LOGO. 1 SIMPLE TASK – I WANT A REFUND
So, that’s all you want is refund, so, you keep commenting on our site & never open a ticket. Good point.
How can I add my own icons to renovation icon library. Please can you explain with detail?
Hi gerard7803,
Thanks for reaching us. It’s impossible to use your own icon. If you have further questions, please request a support ticket at http://support.thememove.com
Thanks, ThemeMove
The theme looks great. But, The installation is failing. I sent you a support ticket, I’m waiting for your answer.
Hi efsunkar,
Thanks for reaching us. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
Many people live problem. The demo can not be imported. There is a problem with the plug-in setup. I sent you a support request, you are responding too late. Instead of responding to cliché, would you tell me how to do it?
Hi efsunkar,
I see. Can you tell me your ticket number, so I can follow it up? We are fixing the server and that’s the only way to solve issue. In case customer needs faster support, we only can provide the answer via support channel (send the private alternative links)
Best Regards, ThemeMove
Dear Author, When we’re importing the Renovation theme sample data, we’re getting the following error. Can you please let us know how to solve it.
Error: Couldn’t download demo media package. please use direct link or contact our support staff. Find the error in the below image URL: https://lh3.googleusercontent.com/-QxuxMQuxBa4/WKQwamzkTYI/AAAAAAAABDA/Yf8l2v18McEgTT8f7s-NmT_t3HzOkOsDACL0B/h768/2017-02-15.pngHi shivgupta,
Thanks for reaching us. With this issue, I advise you to submit a support ticket at http://support.thememove.com – this is our private support channel, you can freely contact our developer and ask him to help you. Just remember provide your purchase code & admin login information.
Best Regards,
ThemeMove
How can I change the copyright text at the bottom?
Hi gerard7803,
You can follow this instruction: Go to customize > Copyright > Layout > Open Editor http://i.prntscr.com/9723fa6e741c4803a279a8aec3fc422f.png
Regards, ThemeMove
I’m having issues with the website and getting this error code at the top: Warning: Invalid argument supplied for foreach() in /home3/katbrock/public_html/wp-content/themes/tm-renovation/core/kirki/includes/output/field/class-kirki-output-field-spacing.php on line 28
Can anyone help?
Hi,
Our developer can help you to solve this issue. Please open a support request at http://support.thememove.com You’ll get the answer within 1-2 working days
Best Regards, ThemeMove
+ LOGO – i tried the customize section and uploaded mine and actually went into the theme files and found logo-2.png and replaced it with my logo and cleared the cache, nothing works. What do I do
Hi Romulus2013,
Thanks for reaching us. In this case, our developer wants to help you directly. So, Please open a support ticket at http://support.thememove.com and he will reply you asap
Best Regards, ThemeMove
CAN’T YOU JUST TELL ME THE ANSWER HERE. THERE ARE DOZENS OF YOUR PAID CUSTOMERS THAT OBVIOUSLY HAVE THE SAME PROBLEM. WHY DON’T YOU JUST POST IT HERE, INSTEAD OF MAKING US SUBMIT A TICKET AND PAY FOR YOUR SUPPORT FEE. if you don’t want to help without paying just say, no. thank u
Hi,
I haven’t asked for paying yet. Moreover, there are many issues and many reasons can cause these issues. And we know that customers can have further questions, so, we want to talk directly with customers via our support channel. So, just keep calm & create a ticket, we’ll reply you asap.
Regards, ThemeMove
CAN’T YOU JUST TELL ME THE ANSWER HERE. THERE ARE DOZENS OF YOUR PAID CUSTOMERS THAT OBVIOUSLY HAVE THE SAME PROBLEM. WHY DON’T YOU JUST POST IT HERE, INSTEAD OF MAKING US SUBMIT A TICKET AND PAY FOR YOUR SUPPORT FEE. if you don’t want to help without paying just say, no. thank u
You can send ticket, I don’t ask for paying fee. Thanks.
hello, i’m trying to use the new homepage layout but it’s giving me a 404 error. what do i do?
never min got it
Thanks!
is this still supported? the demos seem to be giving 404 errors loading screenshots or images when you open a feature description page
Hi,
Can you give us a screenshot about this issue? I’ve checked the demo and everything is fine.
Thanks, ThemeMove
Hi!
I see you have WPML support, this means you can activate the visual language switcher.
But will we be able to use qTranslate? Do you have a language switcher code for that?
Thanks!
Hi,
Our theme can work with all WordPress plugins which are tested by other users. You can activate this plugin and if you need any help, shoot us an message at http://support.thememove.com
Thanks, ThemeMove
Hi guys, pre-purchase question. In the theme overall features section, it states the theme is cross-browser compatible, including IE. Browsing thru the comments, I noticed someone asked if was compatible with IE browser and the response was that IE is not supported. Just want to make sure before I purchase, does the theme work in IE?
Thanks is advance.
Hi SplurgeMedia,
Our theme doesn’t support IE. Sorry for this misunderstand, we edited the description.
Regards, ThemeMove
I have some questions before purchasing this theme. I want to build a product focused on just plumbing for example. But lets say I only have 2 plumbers at the moment, will the booking of customers be dependent on the availability and schedule of each plumber? What if each plumber’s schedules are already full for tomorrow, will customers still be able to book for tomorrow also?
Does this theme support management of people involved in each service?
Hi rgwenceslao,
Thanks for reaching us. Unfortunately, our theme doesn’t have this feature
Best Regards, ThemeMove
Hi, backend and frontend editor as well as customisation area no longer seem to work with new version of Wordpress
Hi originalspirit,
Thanks for your feed back. Please open a support ticket at http://support.thememove.com and our developer will give you a hand to solve all issues.
Thanks & Best Regards, ThemeMove
