Hi,

Sorry for the inconvience. We have not received any email from your side with this username: gedhau67

Can you please email us your purchase code and your email address so we will create the account for you on our support system.

Thanks

Can you please confirm your email address as I have sent x 3 to the email address shown on the support website (newsmartwave@gmail.com)! I clearly do not want to send my purchase code on this open forum!

Yes, this email address is correct. Can you please tell us your email address so it would be easy to find your email in our system easily.

Thanks

Hi,

Can you please give us your site URL and also send us your issue in detail, what do you want to do then we will give you the proper custom CSS code.

Thanks

Hi,

We have already tested the theme and we did not find any issue like that you are talking about. I think your theme is not updated properly or you have not updated all the theme plugins after the theme update. There is no issue in the latest theme version.

Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

Sorry to say that you can not do that. There is no option in the theme to do that.

Thanks

Hi,

Please go to Appearance >> Theme Options >> Skin >> Custom CSS section and add this custom CSS code for this:

.single-product .page-title { display: none; }

Thanks

Thanks!!

Most welcome

Hi,

1&2. Please go to edit the homepage and add the below given custom CSS code in custom CSS section of the page:

.vc_row-has-fill+.vc_row-full-width+.vc_row>.vc_column_container>.vc_column-inner { padding-top: 0px; }

.wpb_content_element, ul.wpb_thumbnails-fluid>li { margin-bottom: 0px; }

3. Please go to Appearance >> Theme Options >> General >> set the Footer Wrapper as boxed.

Thanks

Yes, this error is common. This error will come when you have updated your theme through FTP and files did not update properly and breaks the code of the file in one line. Please update your complete /wp-content/themes/porto/woocommerce/cart folder manually from the CPanel then your issue will solve auto.

Thanks

Thank you, if I can just upload files via FTP is a problem? Thank you so much

Yes, sometime during uploading the files through FTP will break but it will not be happening all the time. But the best way to update the theme is through CPanel.

Thanks

Hi,

First of all thanks for using the Porto theme.

Yes, you can easily translate the theme into the German language. But we will not send the translated files to your personal email. If you want files/free support of the theme then you should use the theme purchased account and also send us your purchase code through our support system then we will provide you the theme translated files.

Thanks for understanding. Have a great day

Hi,

Thanks

It’s not working. It would be easier to add a paralax option to [image style] options in [single image] settings. This does not work with a all the header styles. Thanks anyway.

Can you please contact us through our support system so we will check and solve the issue for you.

Thanks

Hi,

First of all thanks for showing interest in the Porto theme.

Thanks

Hi,

First of all thanks for showing interest in the Porto theme.

We are using the Font Awesome 4.6.2 version.

Thanks

Hi,

Sorry, but I did not understand your question properly. Can you please explain your question/issue with the help of screenshot.

Thanks

We have sent you email. Please check your email reply with required details.

Thanks

i have sent you the product key but no further follow up. this is frustrating

Your new account for the support system has been created and already email you on your ID. Please check your mail.

Thanks

Hi,

Ok, While we currently do not have that feature, We will submit your idea as a feature request to our team so that they can consider for future updates.

Have a great day! Thank you

Hello, My support expired but can i learn how to disable responsive design? If it is quick and short thing maybe you can tell me/

Thanks in advance

Hi,

Sorry to say that you can not turn off the responsiveness of the theme or site. There is no option in the theme to do that.

Thanks

Hi,

Can you please show us the screenshot of your issue and also give us the URL of your site so we will check the issue and solve it for you. We have not added any border radius to sliders.

Thanks

theme_1.css line 7661

At our end, there is no border radius is added in the theme_1.CSS File. It’s your site css file. This file is generated when you click the save changes button from Theme Options.

Please go to Theme Options >> Skin >> Compile Default CSS section >> Click save changes button >> Click the Theme CSS button and then in the last >> Click the Plugin CSS button then your issue will solve auto.

Thanks

Hi,

There is no issue in the latest theme, we have tested it completely and also tested by the ThemeForest team to approved it

I think after the theme update you have not updated the theme plugins. Please go to Porto >> Plugins >> Update all the theme required plugins.

Please make sure that you are using the latest theme with latest WP version and all other latest plugins.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks

Hi,

1. I think you have not installed all theme required plugins, Please go to Porto >> Plugins >> Install all the plugins and activate the theme. These all plugins must require installing the demo on your site. http://prntscr.com/edumh5

If your issue will not solve then please send us your site login details through our support system so we will import the demo for you.

2. There is no need to activate or purchase the new license for these plugins. These plugins are already included in the theme package and already purchased the license by Smartwave. This activation message for those who want to update the plugins directly from their websites. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate them, just ignore the message and feel free to use it.

Thanks Have a nice day

Thank you for your reply , i have already installed all the themes in my site . please check thanks http://prntscr.com/edynr8

Hi,

Can you please contact us through our support system with your site details so we will install the demo for you.

Thanks

can you be more specific about what to do ? I don’t understand. the trigger class is ”.btntest”

I solved the problem by adding in Porto Theme Options > Skin > Custom CSS this: .ui-datepicker { z-index: 99999999 !important; } because the calendar div was behind the modal box.

Hi,

Sounds Great! that you have solved your issue by yourself.

Thanks for contacting us. Have a great day

Hi,

Please go to Appearance >> Theme Options >> WC Vendor >> and set all the required settings for your vendor shop page. There is no issue in the theme it’s only the setting issue.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

The menu is also different on the other pages vs the front page. The front page side menu is where I am having issues.

OK, can you please contact us through our support system so we will check and solve your issue.

Thanks