3569 comments found.
I have a few pre-purchase questions:
1. Is it possible to have a page that lists all the retailers you have on the site? (I will be adding products from different retailers. I want a page that lists them all broken down in alphabetical order.) Is there an example anywhere I can view? 2. How easy is it to create a custom page type? I have a page of voucher codes I want to add. And I want to be able to add vouchers as a post type.
Hi there,
1 and 2— We don’t have an example of this but i think that you can do anything with the help of Visual Composer plugin or any other plugin that can do this job for you 
Kind regards,
—Ylli
Hey my lovely Laborator Team!
I already searched the forum but unfortunately didn’t find any advice on my question.
Is there maybe a Custom CSS Code to make the gap, between product rows bigger than it is? It would be important for me to make the code work for the following: Visual Composer—> Laborator Products (display shop products on custom query)
The gap that I mean is attached:
http://img5.fotos-hochladen.net/uploads/gapxpku61lavc.pngMany many thanks for any advice :-*
Hi lala1003,
This is a customization question and support doesn’t offer customization services as we wrote on our documentation homepage. I will try to help you this time though even that you are writing us from the comments section and not from our dedicated support center.
We use comments section only for any pre-sale question.
Please add the code below to Custom CSS:
.page-container .wpb_content_element.lab_wpb_products {
margin-bottom: 0px;
}
If you need our support in the future you must purchase a 6 months support extension so you can contact us on support center.
Thanks for your understanding.
Kind regards,
—Ylli
Hey Ylli! Thank you so much for helping me out!
I tried the code, but it changes the gap between the products container and the footer.
I am in need of a code to change the gap size between product rows in the “products” container. May you please check again?
Thank youuuu so much :-*
Hi there,
Please use this CSS code:
.woocommerce .shop-item {
margin-bottom: 20px !important;
}
Next time please don’t post on our comments section because we don’t provide support here as i wrote.
Really hope for your understanding there.
Kind regards,
—Ylli
How can I override the “laborator_woocommerce.php” in the “inc” folder? I already generated a child-themes with the folder “inc” and the file “laborator_woocommerce.php” but my it alway take the original file.
Hi SteffiMueller,
Can you please post with the account on our dedicated support center. This way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
P.S: We use comments section of the theme only for a pre-sale questions.
Kind regards,
—Ylli
Hello,
After I imported the Fashion Demo Content, header menu didn’t show because it wasn’t imported for some reason. I had to go to menu and do it myself.
Also, I am not able to show the footer widgets for some reason. I can see them in the footer widgets section but it’s not visible on the footer.
I did enable everything from Laborator for the header and the footers. I followed the documentation too!
I am writing here because it has been 4 days my ticket hasn’t been answered in your support system. #1091754
Thanks!
Hi etonyali,
Sorry for the late reply, we where out of country on Friday and Monday and we didn’t have time to reply to all the tickets. We also wrote about this on our support page but maybe you haven’t seen that message. We are back now and we will reply to all the tickets one by one.
Sorry for any inconvenience and thanks for your understanding!
Kind regards,
—Ylli
My issue was resolved. Thank you!
Hi, I looked though your demo site and have a question. Is your current demo theme using any cache plugin? I purchased one theme before and I didn’t know that the demo theme was using cache plugin. The theme I bought was extremely heavy and slow, and I couldn’t use cache function because of some issues and our functions like dynamic contents. I will look forward to hearing from you.
Hi itusop,
Thanks for your interest on our theme.
Our Aurum demos doesn’t use any caching plugins. We have a good server and our theme is extremely optimized, that’s why the demos are fast.
You can read more about the speed on this link. (Article is originally made for our Kalium theme but the same is for Aurum theme too).
Kind regards,
—Ylli
Having issues with the contact page. The map is not showing at all, I have a correct and working API key, for some reason the theme is calling both old and new js files for the map. No matter what I do the map never shows up, in Safari or Firefox. Using the most recent version of the theme. http://prnt.sc/ehyphb
Hi Renald_Vigneault,
Sorry for the late reply.
Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Love the theme! But there’s something I cannot find..
I want to add a custom text in the top menu. Something like “Free shipping on orders above €75” instead of the date. How do I do this?
Hi jenniefromtheblog,
I’m sorry but that option is not available on the theme for the moment on our theme.
You can enable WooCommerce Store Notice if you want.
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support again in the future, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Thanks for your reply, I did send some other questions, but no reply yet! How do I change the color of that ‘store notice text’ ? Background and textcolor
Hi jenniefromtheblog,
One of our support agents will reply to your ticket very soon. Please be patient because we have a large amount of tickets this time of year.
Kind regards,
—Ylli
Hi
I bought the theme and and I care why I can not use Visual Composer Template Library?
I get this message;
“Activate Visual Composer
Visual Composer Template Library downloads are available for activated versions only. Activate Visual Composer direct license to access Template Library and receive other benefits.
In order to receive all benefits of Visual Composer, you need to activate your copy of the plugin. By activating Visual Composer license you will unlock premium options – direct plugin updates, access to template library and official support.”
How to activate Visual Composer so I can use Template Library?
Best Regards
Hi there,
I can’t see any purchased badge next to your username. Please login with the account you have purchased the theme and then if you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi.
If after buying a theme I did not get 100% access to premium options for what to open a ticket for support … please answer me this question?
Once you’ve purchased the theme will I be able to use premium options Visual Composer Template Library, or we can not use them?
Best Regards
Hi there,
Your message was “I bought the theme…” and that’s why i answered you with that message.
You can find the answer on this link http://documentation.laborator.co/kb/kalium/visual-composer-plugin-introduction/
Kind regards,
—Ylli
Hi.
As I said, I bought theme, but it does not matter… I asked you a question and you did not give me a specific answer..
“Visual Composer Template Library downloads are available for activated versions only. Activate Visual Composer direct license to access Template Library and receive other benefits.
In order to receive all benefits of Visual Composer, you need to activate your copy of the plugin. By activating Visual Composer license you will unlock premium options – direct plugin updates, access to template library and official support.”
For this I ask you again … please answer me
How to activate Visual Composer so I can use Template Library?
Currently showing me that a new version of LayerSlider 6.1.6 but it appears that “The extension does not support automatic updates.” how updates here?
Best Regards
Hi SS3, The Visual Composer templates don’t work on any theme, in order to make them work you will have to purchase and install Visual Composer separately, which is not necessary until you want to use their templates.
If you have bought the theme then post with that account you bought the theme, you cannot expect a reply from us until we see that you have purchased theme.
Kind Regards,
Art
Hi
As I said, I bought topic, but it does not matter… Is it so difficult to answer one simple question with NO “or” YES “Why should I write 15 times This information will be useful for those who have bought or for those who are thinking to buy this topic. Or the answer is a top secret
That you do not see who bought and who is not bought, not an argument for not answering exactly, of such a simple question!
Even have to write the description Theme Features, customers purchased this topic do not get 100% up to all the possibilities of visual composer!!
“The Visual Composer templates don’t work on any theme” which templates from there. will not work on your theme?
Best Regards
This is an example of a user that has purchased and has support for the item, which you don’t have:
Kind Regards,
Art
Hi there! Just to let you know your theme has been featured in our latest Tuts+ roundup post 15 Best WooCommerce Themes: To Make a Better Online Store. Nice job
Hi ianyates,
Many thanks for featuring our items on your list
Kind Regards,
Art
Nice theme, but it has missing functions. We bought this for a couple of clients and found out late that many things are missing. Things that are not implemented include “cross-sells”, “up-sells” and “related products”. They work in the 2017 base WordPress theme, but not Aurum. If you are serious about selling, you should be aware of these limitations.
Hi FreedomNetworking,
Thank you for your kind words, regarding the “missing things” you mentioned, I have to say that you’re wrong because the theme since the first day supports cross sells, up-sells and related products and they are implemented on our demo sites see the image below:
From now on, if you need our support please just write a ticket on our external support system at Ticksy.
Kind Regards,
Art
Art, thanks for your response. I did try your demo, have for over 3 days now and they don’t run for me. Access to any of the Aurum demos just hang trying to connect to cdn.laborator.co. You may want to see if that is working correctly in all geographies. As I said we tried multiple client implementations and we can get to cross-sells and up-sells and related products fine using other themes like “2017” or Storefront so the product definition and Woocommerce are fine. I did look at your documentation and the theme set up panels and tried very hard to see if we missed a configuration setting. I will submit a Ticksy ticket since that appears to be case. Thank you for clarifying that.
Regards, Don
Hi Don,
We’ll continue the conversation on our support system, and regarding the site being down the Kalium demo sites were not working in US due to Amazon S3 outage. Now everything is back to normal.
Kind Regards,
Art
I’m considering purchasing this. My wordpress managing skills/experience is basic/beginner level (non-techie) – how difficult is this to manage myself. Is changing layout or images fairly simple?
Hi adrielonline,
The theme is easy to use and built for the WooCommerce shopping platform, which is easy to manage and well documented.
https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/Kind Regards,
Art
Hello, firstly I have to post here because if I try to login to your support using the Envato API I get an error message saying;
“Something went wrong when trying to connect to your Envato account. Please try again”.
We really need to sort out these issues ASAP before I rate this product, and right now I am frustrated but let’s see if you can help me resolve all of these issues swiftly.
- My Account – Orders – “No orders have been made yet, go shop” – goes to /shop – I need to change this to go to go somewhere else, as I do not use the default “shop page” I just use custom links to product categories, at the moment I have used a temporary fix of changing the button colour css to camouflage it.
- Social networks share show incorrect subject when shared by email / it shows a+between+each+word – Temporary fix by un-checking feature.
- Wishlist doesn’t show remove button on mobile!
- Add product to wish list confirmation box is green and I need to change this colour to #ff1664
- Logo vanishes from front-end when go into theme settings
- Logo quality goes fuzzy when scroll down on desktop
- Hide search, doesn’t hide search box from mobile site (I need this as a temporary fix at least as I have private products showing to public in search results).
I am awaiting your response, thanks.
Hi,
If I were to purchase this theme and use the Jewellery demo template, will the pictures come with it ?
Hi there,
Yes the images of the Jewellery demo will be installed with the demo but we suggest you to remove those images and change with yours because those images are copyrighted.
Kind regards,
—Ylli
I recently bought your theme updating an existing WP site where the miniatures and images were square. I had no problems whit the updating.
Now I need to replace some images in product gallery but the new images thumbnails have a vertical aspect. I tried to intervene in the shop setting changing the pixle but does not change anything.
Catalog thumbnail size. 300×300 Product image size. 555×555 Magnifier zoom view size: 600×600 Zoom level for the magnifier: 4
what should I do?
Here the page. the third image is the image that I have replaced http://www.hipixen.it/prodotto/carpet-natural-fiber/ As you see is vertical instead square.Thanks
Luca
Hi Luca,
We use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi, there is a problem when you use a submenu in the Bookstore. The issue I am running into is that when I roll off a link of a main menu link that has a sub-menu, it “flashes” with a white background and then returns back to normal. I have checked my CSS a bunch of times and I cannot see where this action is happening. How can I overcome that?
Thank you in advance.
Hi aapo77,
Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Kind Regards,
Art
Hi, the URL is www.healthcaremarketing.gr/bma
Hi there,
Add the following CSS in your Custom CSS area to fix this:
header.site-header div.nav>ul>li:hover>a, header.site-header ul.nav>li:hover>a {
background-color: transparent !important;
}
Kind Regards,
Art
I did that, but it still happens. You can check it for yourself.
Try adding this code then:
.sub-visible>a {
background: transparent !important;
}
Kind Regards,
Art
Thank you, that was it.
There are 2 other problems (that I’ve thoroughly checked and tested various solutions before asking you) that concern the integration of WPML with the theme.
One is that both flags are showing in the homepage but in the interior pages I can see only the one.
The other one is, some words are not translating and I can’t even find them in the translation files in order to change them.
Hi aapo77,
The problem with the pages should be because that page is not translated in that language, and the settings on WPML are to hide the flag if the translation is missing.
Kind Regards,
Art
Thank you for that. The only problem remaining now is that some words are not translating and I can’t even find them in the translation files in order to change them.
Hi aapo77,
Maybe Art forgot to tell you but we use comments section of the theme only for a pre-sale questions.
If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Thanks for your understanding and have a great weekend!
Kind regards,
—Ylli
The theme itself looks great, well made. Other than that, everything is horrible. Bugs all throughout the theme. Cannot even format post, pages, or product text properly. Cannot even do bold text ANYWHERE . Cannot even use the theme/install it unless you have certain values set in your host, which takes forever and is impossible to do without help, which he doesn’t give. Horrible HORRIBLE support. Does not help at all, or even respond as a matter of fact.
Hi Tyboh727,
Replied you on our support system.
Kind regards,
—Ylli
I need to know about Aurum backend options (BookStore demo). I need to know if when installing the demo you create custom fields for author, ISBN, etc. where can you view these before you decide to purchase?
Hi mcutini,
This options is not offered by WooCommerce natively, but i’m sure that there are plugins that can do this job for you.
Please search for any similar plugin or contact WooCommerce support for this question because they will know the plugins that can do this and head you on the right direction
Kind regards,
—Ylli
Hello,
does anybody maybe have a custom css code, on how to center a post on single post page? In the theme it is pulled left.
Any help on this would be awesome! Thank you so much!
Sorry, didn’t realized it was an option in theme styling.
Anyway, I got one question: How would I be able to get a “full-width” view on single post page? Would there be a code for this?
I’d appreciate any help on this. THANK YOU!
Hi lala1003,
That option is not available on our theme for the moment but you can do this change very easily by applying this CSS on the Custom CSS area:
body.single-product .container.woocommerce {
width: 100% !important;
}
P.S: We use comments section of the theme only for a pre-sale questions.
If you need our support in the future, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Hi Ylli,
thank you for answering so fast!
I see the code is for single product page. Would there be a code for single “post” page?
I’ll do that in the future, thank you!
Hi lala1003,
Please add the code below to Custom CSS:
body.single-post .container {
width: 100% !important;
}
body.single-post .col-lg-8.col-lg-offset-2 {
width: 100%;
margin-left: auto;
}
P.S: Next time if you need support please just head on our support forum. That is the best and the only way to get support.
Kind regards,
—Ylli
Hello, I am using this theme for a client and it is rather great! Unfortunately, our support has recently expired and now we notice an error that we can’t quite figure out, and as we’re not the first to have this problem(I noticed someone left a comment about having the same problem almost 2 years ago, his username was “LasseCCCC”), I was hoping you could share the solution with me. The problem is a 404 error code on the second page of search results if there are two pages and a 404 error code on the last page(or few pages) if there are more than two pages; For example, Search “Blessed” on BeTheLightTees.com and go to page two. Greatly appreciated! -Luigi
Hi Luigi,
You are using an old version of our theme (2.9.4) and the latest version for the moment is (2.9.6), please update theme first and then the premium plugins.
The easiest way to update our themes is if you use Envato Toolkit. On this link How to update Themes and Plugins
you can learn this easy step-by-step procedure
Important: After you update the theme please don’t forget to go to Appearance > Install Plugins to update all your premium plugins to the latest version that we support.
Kind Regards,
Art
Thanks for getting back to me! I tried updating the theme on our staging site( http://btltees.staging.wpengine.com ) but that didn’t fix the problem as it still pulls up a “404 Page not found” error when trying what I previously described, however the update also breaks something I had previously fixed with custom CSS: It brings back a wrapping error on the products “Shop”page. you can see it clearly at http://btltees.staging.wpengine.com/shop You can see how I had previously fixed it at our live site: https://www.bethelighttees.com/shop/
What worked before but is no longer working is the following custom CSS:
.products > .item-column:nth-of-type(5n) { clear: none !important; }
.products > .item-column:nth-of-type(5n+1) { clear: left !important; }
Thanks you for helping figure out this strange reaction to an overall great update! -Luigi
Hi Luigi,
Please just remove those two codes from your Custom CSS and the problem will be fixed.
P.S: If you need our support, please just write a ticket on our dedicated support center and our team will assist you.
Kind regards,
—Ylli
Thank you! greatly appreciated. the only thing I cant figure out now is why I’m getting the 404 error i described originally, do you know why? I noticed that I wasn’t the first to have this problem. Have a great day! -Luigi
Hi Luigi,
The new update will fix this issue.
Regards,
—Ylli
Thank you for the fast support! I’ll give this a try. -Luigi
I’m sorry, what update? as I am already on 2.9.6. And regarding the infinite scrolling, your suggestion to remove the custom css works until you scroll to the bottom and more products load, the 2nd and 3rd row are still messed up.
Hi btltees,
Please remove (save your CSS codes somewhere) all your Custom CSS first and see if the problem is solved. Also please disable your third-party plugins and see if that fixes the problem, because this problem doesn’t happen on our theme and also it has not been reported by any user on that where on the version 2.9.6.
Kind regards,
—Ylli
Hello, I’ve really enjoyed your theme. Great job on it. I’ve gotten so many compliments on the layout.
I’ve gotten pretty much every error solved with you guys, except for one. When you try and use the “Custom Skin Builder” in Theme Options to change the theme’s colors, it changes the look of certain parts and you can’t change them back.
Here’s a comparison view: http://i.imgur.com/Fg0sdaD.png The left is the default theme, and the right is whenever you try and use the Custom Skin Builder. You can’t get the same grayed out menu links as with the normal theme.
I’d just like to change “Button Color” from the royal purple and keep everything else, but it’s impossible to retain the original look while using Custom Skin Builder. I think this is an error?
Hi windfallclothing,
We are happy to hear these kind words from you.
The problem with the skin builder is that it was created and parts with the same color are merged together, so when you change one of them it will change something you didn’t want to change actually.
Can you please send us your site URL first, so we can investigate your site and then get back to you with possible solution.
P.S. make sure you’ve disabled the Maintenance/Coming Soon mode
Have a great week!
Kind Regards,
Art
