2356 comments found.
Hi, I am using the “Default Classic – Transparent Top” with activation of “Custom Content – End of Header”. I had add a button for the template. However, when I scroll down, the button color still maintain the same. How do I custom different color when scrolling down? Thank you.
Hi there!
Having options for something like that would really bloat the interface so something like that must be done via custom CSS – we can help with that
Let us know on our forums what exactly it should do (what color, etc.), include your wp-login and on of our devs will write a solution for you.
Or if you are a developer, you can target the scrolled down state like this:
.ark-header.header-shrink .your-button {
background: red;
}
Thanks and cheers! 
I need help .I don’t see any woocommerce thing in the Fresh Builder. Even any default woocommerce widget is not showing in the builder . Default product archive & product single page is not good by default. I cant customize it because i dont see any product widget in builder. Only one pre-build ‘woocommerce product’ section i found on builder element . I don’t know how to do & customize… You can check what i am doing at http://www.mesfx.com/shop
I need a good woocommerce product page because I need to buy another copy of same themes which have a good customizeable shop or product page for my another eCommerce site http://teetwist.com/ . By the way, You theme customize ability is good .
Hi mesbahworld!
In current situation, we do not have Fresh Builder elements for customizing your WooCommerce product single page. For product archive, we have 1 element only, which can be heavily customized.
Anyway our woocommerce support is now comparable with other themes, but we do not offer our outanding customisation abilities, which you know from other parts of our theme. These things are scheduled in our “Full Custom Post Type integration” update, but it can take up to 3 months to fully integrate them.
If this is a dealbreaker, feel free to grab your no-questions-asked refund.
Thanks and cheers! 
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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Do you have any future plan for woocommerce integration into fresh builder ? Then, Will you made some demo for woocommerce in different style or, may be some different single page style or, self customize option ? How much time it will take in your Developing Roadmap ?
Hi mesbahworld!
Yes, as I said before, it should be within 3 months.
Thanks and cheers! 
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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Hi, just love the theme
My customer needs to insert mailchimp widget, also facebook and instagram widgets, please advise. thank you Best regards
Hi Filipeg!
Thank you for your kind words! 
There are plugins that can be used to insert such widgets. If you would then need our help with styling them, feel free to contact us and we will help.
Thanks and cheers! 
Hi, I see you update the theme quite frequently. So if I purchase it, your theme, does it have an API or something similar to update automatically?
Hi greentealeaf!
yes, there is 1 click auto update, accessible directly from your WP admin. Also all updates are tested to be backwards compatible with the very first release 1.0.0
Thanks and cheers! 
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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Hi, I just purchased. But how come it shows:
“Your License is currently active on a different domain. The full version of Ark is disabled until you activate your License for this domain. Please press the Show License button below for more information.”
What is the issue?
Hi greentealeaf!
Don’t worry, just hit the “activate” button few more times and you should be ok. We will be improving this.
Thanks and cheers! 
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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thanks. got it working now. But found other issues:
“These products needs to be updated: Ark Theme Core Plugin (plugin) from 1.11.1 to 1.12.0 Fresh Framework (plugin) from 1.9.67 to 1.9.68”
1) however, these plugins have been updated
2) What is the expected behavior after clicking “update above all”? Mine, is redirected to the “http://example.com/?updater_action=update” but shown the site content
Hi greentealeaf!
We just created topic for you at our support center: Your topic
Please send us your WP login there, we will provide assistance to your full satisfaction
Thanks and cheers! 
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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thanks. issue gone now.
I bought the theme When I disable the plug in Ark Theme Core Plugin The site appears When I plug the plug in Ark Theme Core Plugin Is the site blank? I need help, please. Translate by google
Hi cleitonpardim!
Please make sure, that you are running PHP 5.4+ and that you have at least 128mb of memory. If this does not help, please open a ticket at our support forum and include our WP and FTP login. It’s night here, so we will get back to you tomorrow..
Thanks and cheers! 
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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...
Hi cleitonpardim!
I see, that you already opened thread at our forum, so I’ll continue with the discussion there.
Thanks and cheers! 
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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I’ve been Googling for hours on this, but can’t find anything particular to The Ark, so am asking here. I have a music file I want to give users upon receiving their email address (preferably by emailing them a download link). Does The Ark do this natively, or do I need an additional plug in to achieve this? If a plug in is needed, is there one you recommend that works with the form builders pre-built into the Ark theme? I did find one that works with Contact Form 7 only, but I think (and correct me if I’m wrong) your theme is using something you custom wrote for it. Thanks!
Hi thejasonbee!
Well this sounds like a job for a plugin. But if you are not able to find correct one, there is nothing easier, than using our Ark form elements, but overriding them with your custom JS code. This js code will grab email of your users and then release the download link to your wished music file.
Thanks and cheers! 
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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I did find a plugin to play a playlist from a URL linked mp3. The user interface on the backend (wp admin) looks correct, but when I publish to my homepage (at bottom) it looks completely wrong and has no controls. Is this something that Ark is doing to the interface per the design structure, or is this plugin (cue from audiotheme) not compatible with Ark? The site is www.donovanthemovie.com
Thanks!
Checked out the Music Player for WooCommerce and it doesn’t work at all either. The play button does nothing. I’m wondering if the theme won’t support any of these options, in which case, I’ll need to find something else. Any thoughts on how to get these to work? Thanks
Hi there!
Please try to deactivate Fresh Performance Cache plugin. If that will not help, please use our support forum, we will need your WP login to check it.
Thanks and cheers!
—FRESHFACE
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Hello,
Do you offer Typekit integration?
Do you have a mega menu?
Thanks
Hi there!
We have a mega menu which can be seen on our main demo when you hover over the PAGES menu item.
Regarding Typekit we don’t have it – yet. You are the first one to ask about it I think. It’s definitely something we can have in the future when we have more users so there would be plenty of people to actually use this feature. In the meantime, it can be integrated on your own with a little effort. You can use CSS classes to assign your Typekit fonts to elements or sub-elements.
Thanks and cheers! 
Hi, at launch, I suggested some improvement to The Ark theme and it appears those have not been implemented yet. can you please speak to some of them on when we are likely to see some of these enhancements?
Right now, I still think that there needs to be a table in the Ark backend that helps site admins to know which pages are using specific layouts/headers/footers. I think that will greatly reduce some of the confusion and multiple support questions around users complaining that when they select a layout they are not seeing it in the front end site.
I will try and dig up some of the other suggestions I posted at that time. Thanks for creating this awesome and essential life-saver product. It has definitely transformed the way we use Wordpress. I believe people only need to buy other themes if they cannot recreate the layout they want or like with your theme.
Hi omoge!
About the table, this is great idea. What we will do definitely in near future is showing these info’s at the frontend (we plan to do some developer console accessible only if you are logged in as admin).
About your other suggestions, I think that we implemented more than 50% of it, some other suggestions are still on the table (especially the admin screen for editing all layouts), but unfortunately we have finite amount of time and we need to prioritize our tasks. We are also in middle of hiring support guys and already hired some guys for creating demo’s. This should greatly increase our development time available, so we will be able to deliver much faster.If you have any more feedback, could you please send it to us through email? Also if you have something you need to add acutely, let us know and we will try to add it asap.
Thanks and cheers! 
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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Awesome…thanks
Really wanna use this for a project, it looks so good and the reviews are off the charts.
However, I was wondering, is it possible to create a layout similar to this
https://www.virgintrains.co.uk/?Hi Snobs!
Thank you for your kind words! 
Yes, a structure similar to that can indeed be created with some effort.
Thanks and cheers! 
There is a lot of tricky css layout on portfolio items or post with images. I cannot find some useful doc and how this is done without coding. This is another black box with page builder – i have to try out…
Hi lohasscout!
Thank you for your interest. We are happy to help if you would have more specific questions regarding anything.
Thanks and cheers! 
Hi Guys!
The theme is getting better every update, thanks!
1. I am wondering though why the latest update can’t be downloaded through WP?
2. Also, I am REALLY missing support for Mailchimp plugins. I am using the Mailchimp for Wordpress plugin, which is great, but I need to do a lot of modifications to get it well displayed inline or otherwise. Perhaps preconfigured elements would be excellent?
3. Finally, if the shortcode wrapper would contain settings like the other elements, that would be very helpful. Often I need to modify a lot and I can’t do that now within that window.
4. It would be extremely helpful if I could save configured elements/sections within pages or posts for use elsewhere. I can do that now by using templates, but that means recreating the whole element/section again.
Thanks again for the great work! Tom
Hi tomdekok!
1.) It works for us without any problems. Could you please let me know, what step is problematic for you?
2.) Mailchimp can be easily integrated through their own forms and our element “HTML”. Of course we have better mailchimp integration on our roadmap, but since you can build your formfields in mailchimp and there is api authentification etc etc, it’s not a trivial problem to solve. And there is good working alternative, so we have prioritized other things. But this will definitely be enhanced in the future.
3.) This is also tricky, because the SC Wrapper needs to be wrapped by some HTML element (like div preferably) in order to make it bulletproof. But I added it to our trello and we will discuss it with team. If we figure out, that we can safely implement, then we add it soon
In the meantime, you can use element “Wrapper”, which has the system tabs available.
4.) This is something we want to implement as well. We have some preferable ways of doing it, but if you want, you can give us some feedback / tips 
Thanks and cheers! 
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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“New – Theme Options global layout tab – you can set one header, titlebar and footer globally” THANK YOU!
Hi rimlightstudio!
Thanks for noticing this, we are happy you like it!
We have also modified the default data for new installations so next time you do a new website on Ark, there will be only one header, titlebar and footer pre-selected. Previously we have maybe 3 menus and 2 titlebars in use and it was unnecessarily confusing for some new users so we have streamlined it now. But you will still have around 15 headers etc pre-installed, just not pre-selected. This change went hand in hand with the new Global Layout feature that can be used to have global fallbacks for things like headers etc.
By the way, try changing “Ark > Theme Options > Global Layout > Boxed Wrapper” to “Default Boxed Wrapper” instead of “None”, that way you should see the new boxed functionality in action. You can then just revert this option back to “None”.
Thanks and cheers! 
Hi,
On a page like this:
http://themes.freshface.net/ark/features/topbar/topbar-classic/Is it possible to make the top bar persistent along with the rest of the header?
Also, is the information in the top bar html so we can add text, email address, possibly icons etc?
Hi Micatuca!
Thank you for your questions and interest in Ark! 
Yes, the option that hides the topbar upon scrolling can be turned off at:
“WP-admin > Ark > Headers > Your header > Header Settings”.
You can insert anything you want into the topbar, there is a Fresh Builder canvas for that area. You can find it at:
“WP-admin > Ark > Headers > Your header > Topbar Builder”
Thanks and cheers! 
Thanks for your help, going to purchase now
Happy to help!
Thank you for your puchase, let us know if you would need any help setting it up, ideally on our forums where you can post wp-login as private info.
Hi! (sorry for my english, I’m french) I did not find how to post a comment on the support, you have to be registered to a forum … I benefit from the support. I have a problem with the settings of the submenus. My logo is square and it shifts the drop-down menu (see link below : https://www.bigorno-portfolio.net/submenu.jpg). Do you know how to make the drop-down menu unfold under the word “galleries”? I tried to make a top bar just for the logo and leave the header with just the menus. It does not work because you can not center the top bar … Thank you in advance,
Anne
Hi Anne!
I believe this works as intended, the submenu should start where the header ends. But if you really want to bring the sub-menu closer to your menu items then you can add (and customize) the following CSS code via Appearance > Custom Code>
.dropdown-menu {
top: 70%; /* change this value to your liking, default is 100% */
}
.dropdown-menu .dropdown-menu {
top: -1px;
}
Thanks and cheers! 
Thanks for the code. I pasted it in a custom code (in appearance) that I created. I saved the custom code and updated the site. There is no change. Would not there be anything else to do, link it or tell the theme to go and interpret it? Thank you in advance,
Anne
Hi Anne!
Can you please re-post it on our support forums and include your wp-login using the red private button there? The form is located at the bottom of that page. We can then inspect it more closely because this something that I cannot answer without seeing it in action.
Thanks and cheers! 
Hello, i have a question about my sidebar. In the sidebar, I put several widgets that use text. For now, I put some text, but I would actually like to put links to new pages. How to make these links appear. For, at the moment, there are only sentences and no links available. thank you for your help
Hi gasparaunavis!
I would use the “Custom Menu” widget for this. You can create a new navigation menu via “Appearance > Menus” that you can use there.
Thanks and cheers! 
Hello! What is ETA on gallery module?
Hi rimlightstudio!
Thanks for coming back to us on this. We are still working on it, we have released a big update today that was in the works for the past month. Now we have 2 big things on our todo list (among many small improvements of course) and that’s custom post type integration/builder and galleries. Since galleries can be created using plugins or with our built-in Portfolio feature now, we are spending more development resources on the other thing, which is also the more requested one by our users. The new gallery builder is definitely coming, it’s just everything takes time in development so we thank you for your patience while we work on this.
Thanks and cheers! 
Thanks for info. Building gallery using portfolio is ok for main page gallery when you have something inside portfolio single page, but when you try to build just gallery, there is to much work for so simple task. If native wordpress gallery would be styled properly then we could use text area module and WP gallery as workaround. Whole idea is to avoid plugins. We need simple solution like native gallery or something similar as portfolio but with much simpler image selection.
Anyway, hope it will come soon and be as good as other modules 
Hi rimlightstudio!
Yes, we have gathered some feedback and I was just talking to the team about this and we think we could try to speed this up if things go well, we will see.
Thanks and cheers! 
I have raised a ticket for ‘Short Code’ but not yet answered , I want to use short codes such as ‘block Quote’, “2 columns’, ‘Drop Case’ etc Those should be easily available while creating / editing a post but I couldn’t locate any. Many themes I tried in the past have short codes available at a pace where is is most needed. Usually via adding a tool icon in the default WordPress post / page editor.
Is this an omission or feature is there but got buried inside some menu,.?
Hi Suhas!
We have replied you there yesterday evening that you will get an answer this morning because we needed to discuss it with the team when everyone comes to the office. Your other tickets were answered within a few hours by the way. So there is no need to repost your question in other support channels, that will only slow us down. Thank you for your patience and please refer to your ticket for our answer on this which is there now.
Thanks and cheers! 
Oh, got it , sorry for the trouble.
Hi Suhas!
No worries, please let us know if you would have any other questions, we are happy to help 
Thanks and cheers! 
Sure , in the mean time I have several tickets on the forum, hope to find out answers.
Hi suhasgokhale123!
All your tickets are answered, did you look? Also there is no need to urge us here, or in every single answer you type. Guaranteed answer time is 24 hours. We replied to most your tickets within 4 – 6 hours.
Most of your tickets also can be prevented by watching your instruction videos, so I would recommend you to watch our Ark videos first. Here is our youtube channel
Thanks and cheers! 
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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best place to put facebook pixel code?
Hi evilgenius!
The Ark comes with a premium Fresh Custom Code plugin for free so if you have installed and activated it, you can then insert JavaScript code via:
“WP-admin > Appearance > Custom Code”
There you insert your code and also select type as “JavaScript” and code placement in “header”.
Thanks and cheers! 
Hello, I installed the biggest demo package (Main) for two times, the second by deleting manually all the demo data, because I can’t access the DB. Every time the import ended with some 505 error. Now I’ve all the demo pages with blocks reporting “Content Block Admin”, that can’t be edited. What can I do to solve this issue? Thank you for your help.
I solved by increasing max_execution_time to 90. I’ve tryed some times again, often with a “Server error” message, so I changed the execution time and solved
Hi b2t!
I’m glad, that you figured it out. Let us know, if any assistance from us needed.
Thanks and cheers! 
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
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Hi,
I have tried downloading and it takes me to an error message page. Please help. It says I have reached my limit for downloads for the day, please help.
Thanks
Hi Call43Studio!
Envato (ThemeForest) is apparently having some hosting issues. Please shoot us email through our profile page and I’ll send you link for private download 
Thanks and cheers! 
—FRESHFACE
If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.
SUPPORT TOOLS