271 comments found.
any RTL suppport?
Hello, thanks for contacting!
Sure, RTL languages are supported. rtl.css is already included in the theme package, so it’s used immediately, when RTL language is selected.
Let us know if you have further questions, thank you!
Bom dia, Estou com problemas para editar as páginas, não consigo ajustar para o modo como a página é vista, organizada o editor só abre com as linhas de código, existe alguma maneira de ajustar para o visual?
Hello, thanks for the question!
As the problem is a specific one, we need to see what happens on your end. Please send us a request here and our support team will investigate your case. Just please make sure to add all the needed credentials to your ticket, and please note that as I mentioned before, all support is provided in English only, so please translate your questions.
Thanks for understanding!
Bom dia, Estou tendo problemas para importar os arquivos de slides e também não consigo importar a home page, uso a versão 4.7 do wordpress, isso pode ser algum problema de compatibilidade?
Hello, thanks for contacting!
The issue you have can be caused by the latest WordPress version. We are now updating all our items for WordPress 4.7.3, most of themes are already updated. An update for Dental Clinic theme should be available for download within a couple of days after it is reviewed and approved by Themeforest. In the meanwhile we can provide the latest theme version for you personally if you send us a ticket at http://cmsmasters.net/support Besides our support team can help you with demo content importing, just please make sure to add all the needed credentials to your ticket.
Please note, that all support is provided in English only, we’d kindly ask you to translate further questions. Appreciate your understanding. Thank you!
Hi there,
My website home page is not loading in chrome as well as opera browsers whereas it loads properly in mozilla, safari and internet explorer.
Can you please suggest why home page is not loading and how to fix this issue.
Thanks.
Hi, thanks for contacting!
In fact it is rather hard to say what can be causing such a problem without seeing the website and investigating the issue from your end. We have not received any similar reports so far, and we would be really thankful if you submit us a support ticket with the needed credentials so that the support team could investigate the issue on your end and help you.
Thank you!
Demo content as the preview is available?
Hello, thanks for the question!
Yes, demo content will be provided in the main theme package, just please note, that we don’t include images, as they can’t be distributed. We include detailed instructions for demo content uploading, besides you can always contact our support team for any additional assistance.
Please feel free to ask further questions. Thank you!
Hi! Great theme. I have one issue – I have chosen “Compact Style Center Navigation”, but how do i get a search-option in the header? Like a magnifying-glass as your own demo (which must be the “default” option header style). Thx!
Hi, thanks for contacting!
The matter is that there is no header search option for Compact Style Center Navigation as you can see in the Theme General Settings – Header tab. Appreciate your understanding.
Thank you, should there be anything else you wanted to ask please do so!
I sent in a trouble ticket and didn’t get a response. My contact form on the site isn’t working right. When you press submit, it sends the email to me but none of the values from the fields are included.
http://palladinodds.com/contacts/Hello, thanks for contacting!
Could you please specify a ticket number so that we could check the progress for you? As soon as request is submitted, a user receives automatic response with company policy and ticket number. The letter might be redirected to Spam folder, please check it as well. Please note, that response time can be up to 2 business days, but surely we do our best to reply within 24 hours on weekdays. Appreciate your understanding.
Besides please make sure that you don’t forget to add all the fields you used to your Message Composer, as shown on the example screenshot. Just click on all the fields you used save changes. Then message received when contact form is submitted, will include the entered information.
Please let me know about the results on your end. Thank you!
29557
Hello again, thanks for your reply!
We received your request, and our support agent Alex has responded to it on January, 24th, please check it: https://www.screencast.com/t/v6aK8Zhepvzq
Besides I sent this reply to your email address, so please check your inbox and Spam folder.
Kindly let us know if it is received. Thank you!
Thank you but I’m still having issues with the contact page. For some reason the fields are not being passed through. The form is emailed but no fields are included.
Thanks for your reply!
Could you please specify did you add all the fields you used to your Message Composer, as shown on the example screenshot?
Please click on all the fields you used and save changes. Then check the form once again – the message received when contact form is submitted should include the entered information.
Please let me know about the results on your end. Thank you!
I supplied the wordpress login in my trouble ticket. Can you please please take a look and see why it’s not working right?
Thank you!
Could you please specify the ticket number so that we could check the progress for you? As soon as request is submitted, a user receives automatic response with company policy and ticket number. The letter might be redirected to Spam folder, please check it as well.
Thanks in advance!
Hi, I can not translate the theme into French from France. I created the variable inside the file wp-config.php define ( ‘WPLANG’, ‘fr_FR’); I sent the files fr_FR.po and fr_FR.mo, but the theme is not accepting the translations of the words that I have already translated through Poedit. Thanks for your answer !
Hi, thanks for asking!
Please note that the last WordPress version allows you to switch on the needed language using admin panel and so there is no need to modify wp-config file. After creating .po and .mo files please proceed to the Settings/General, chose the needed language and save the settings. Hope this will be helpful.
If you still experience any problems, please submit us a personal request here with relevant WordPress and FTP credentials and our support agents will be happy to help you.
Thank you!
Hi, I am really interested in your beautiful theme. I would only like to know if the dental icons are included in the theme or not? Thanks.
Hi, thanks for being interested in our theme!
Yes, we include custom dental icons, here you can see all of them.
Please feel free to ask further questions. Thank you!
Hi! After theme installation i found that some of demo blocks are missing. Such as booking and some counters. Could you please help me to fix this issue.
Hi, thanks for contacting!
Sure, we’ll be happy to help. Please note that all technical help is provided via ticketing system, you can submit your ticket at http://cmsmasters.net/support
Just please make sure to add all the needed credentials when submitting your ticket, and our support team will gladly assist you.
Thank you!
is it easy to be installed . please advice
Hello, thanks for asking!
Sure, the theme can be easily installed via WordPress or via FTP. Demo content can be imported in 3 steps: content import, settings import, sliders import, but it can be done really fast. Besides, we provide our customers with detailed documentation and our support team is always ready to assist you if any help is required.
Please don’t hesitate to ask further questions. Thank you!
Hi! Tell me please, did your theme have multilingual functionality?
Hi, thanks for your interest!
WPML plugin is fully compatible with the theme, but please note that it should be purchased separately. And we can also advise you to create a multisite or add sub domains for each language, yet using a plugin for this purpose is more convenient.
Thank you, should there be anything else you wanted to ask please do so!
What about qianqin.de/qtranslate/ ? Will it work well with theme? How will switcher works?
We can’t guarantee qtranslate plugin compatibility with Dental Clinic, as we haven’t implemented such compatibility tests. Though we can’t deny mentioned plugin will work properly with our theme.
In a case you use the WPML plugin the language selector will be added with the help of it.
Another solution I can suggest is to create a subdomain for the second language – to create a multisite. I can recommend you to read wordpress articles about creating multisites and you can also find useful information by searching in wordpress support answers: http://codex.wordpress.org/Create_A_Network
In this case a language selector can be created with the help of the code added at the Header/Top Short Info field. You can use the following code as an example:
<span><a href="http://..........."><img src="http://.............." alt="english" />English</a></span> <span><a href="http://.........."><img src="http://............" alt="deutsch" />Deutsch</a></span>
Hope this can be useful. Thank you!
Hi! Could you please help me to make this switcher as dropdown?
Hi again, thanks for your reply!
Please note that all personal assistance is provided via ticketing system only, that’s why we would appreciate if you submitted us a ticket so that we could take a look at the issue from your end – submit now. Just please make sure to add all the needed credentials to your ticket. Appreciate your understanding.
Thank you!
Pre sale question. I’ve seen many posts about wp 4.7 compatibility. Any progress on this or a specific date it will be ready? Thank you kindly. -cd
Hello, thanks for contacting!
The theme update will be available within several working days, a precise date can’t be announced at the moment. It will be available on Themeforest as fast as possible besides needed update could be sent to you personally after contacting our support team. Appreciate your patience and understanding.
Please feel free to ask further questions should you have any. Thank you!
Is it possible to change tweets bar ro facebook reviews ?
Hello, thanks for contacting!
Such functionality isn’t available, though for facebook reviews you can use a third party plugin or implement customization in child theme files (such modifications are beyond our support policy), we just can’t advise you any such plugin at the moment as we haven’t tested their compatibility with the theme. Appreciate your understanding.
Kindly let us know if you have any further questions. Thank you!
Hi, i need a help, I get this message:
LayerSlider encountered a problem while it tried to show your slider. Please make sure that you’ve used the right shortcode or method to insert the slider, and check if the corresponding slider exists and it wasn’t deleted previously.
I fix this problem, but I have more,
1. The “Dental Clinic in numbers Some Statistics” It does not appear on my website, what is the problem?
2. On “Testimonials What Our Patients Say About Us” I try to change the image’s of testimonials but, I could not. Where can I change the avatars?
3. The post “Latest News” I have not been able to change the images, from where I can change the images?
Thanks
Another problem.
4. I try to use Google Maps, but I have error of API???.
Hi, thanks for contacting!
1. To see the “Dental Clinic in numbers” section please edit it and set the background image here.
2-3. These issues seem to be caused with the latest WordPress update. An update for full compatibility with Wordpress 4.7 is on-the-go, it will be uploaded shortly, and will be available for download as soon as it passes approval from Themeforest reviewers. Meanwhile you can receive the update by contacting our support – please submit us a ticket and our support agents will provide you with a latest theme version. We highly appreciate your understanding.
4. The matter is that a while ago Google changed the way Google Maps should function and now API key is required (it wasn’t required previously) and that’s why we update our themes to make Google Maps function correctly. After the theme update please add your key in Theme Settings – Elements – Custom codes tab. The key can be generated here. Here is a video instruction so that you can see how the key should be generated. Please be sure that you activated the Google Maps JavaScript API and Google Maps Geocoding API.
Thank you, should there be anything else you wanted to ask please do so!
Hello! I bought this theme one year ago, and I want to update wordpress to 4.7 version. Will it work with last version? I have tried but the galeries dont work. Thank you for helping!
Hello, thanks for asking!
An update for full compatibility with Wordpress 4.7 is on-the-go, it will be uploaded shortly, and will be available for download as soon as it passes approval from Themeforest reviewers. Meanwhile you can receive the update by contacting our support – please submit us a ticket and our support agents will provide you with a latest theme version.
We highly appreciate your understanding. Thank you!
Hello, support site is down and I cant update demo data, got internal server error and when enabling debugging mode in wp-config.php I see this error :
Notice: Use of undefined constant FS_CHMOD_DIR – assumed ‘FS_CHMOD_DIR’ in /home/admin/web/meihealth.movit.cl/public_html/wp-admin/includes/file.php on line 691
some post/categories are created but the site is a complete mess , please check :
meihealth.movit.cl , regards please help
after some tweaks error is not coming but I cant import complete data, internal error 500 still showing
Thanks for contacting! We would appreciate if you submitted a support ticket so that our support team could take a close look at the issue and assist you. Just please make sure to add the needed credentials to your ticket – http://cmsmasters.net/support
Thanks!
Hi. Server seems to be down again. Do you confirm?
Thanks for contacting! We apologize for the inconvenience – there was a temporary server problem on a hosting side. We did our best to eliminate the issue as fast as we could, this is really the first time in 6 years when we had such a long downtime. All sites are working now. Please let me know should there be anything we can help you with.
Thanks!
Awesome!
Hello, your website is down. Are you still giving support for this theme? regards
Thanks for contacting!
We were experiencing a temporary server issue, but it is fixed now. Sure, we provide support for this item, you can always submit a ticket at http://cmsmasters.net/support
Thank you!
Hello I have just bought your theme for my domain http://www.dentistsomersetwest.co.za/ I am unable to install any demo data. Please could you assist. Thanks.
Thanks for contacting!
Please note that demo data installation instructions can be helpful, you can find them in the DOCS folder in the archive you have downloaded. Yet, we will always be glad to assist you should you still need any help, just please contact our support via a personal ticket at http://cmsmasters.net/support Please make sure to add all the needed credentials when submitting your ticket.
Thank you!
