Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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When I attempt to Load the UX Builder, the screen stays on ”Loading UX Builder”. It will not load There are quite a few people who are having this same problem

It has been suggested to increase the memory. There are some who have tried that and it still does not work. How can I avoid this problem?

Hi there. Please see this article http://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder If you are still having issues, contact us via https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319/support and we’ll get to the bottom of the issue.

Hi there, I have problems to get portfolios in right order. Don´t know why it does not work. I have a website with 3 languages, translation with wpml. I have changed the post date and time to order it. Works for the orgininal portfolios, but not for the translation. No matter what I choose (order by date, by name or menu) it does not change :(

Now I have tried “Post Types Order” Plugin, but this is not shown in portfolio area. Do you have any idea how I can change the order for the portfolio items?

By the way: Would be nice if you would make this possible by adding an ID or so for it like other themes have.

Okay, I figured out how to get the plugin work with the portfolio:

I had to change in post-type-ux-portfolio.php all ‘hierarchical’ => true, to ‘hierarchical’ => false,

Now it works.

Maybe you can add this or a better solution in one of your next updates.

Hi there,

Glad you have resolved the issue :). I will share this with the development team right away.

Hello, I have discovered Flatsome theme some weeks ago and it has begun my woo theme. It’s the best woocommerce theme I have ever used so far, and the UX Builder is just awesome.

I have been hours looking for a simple function to integrate and I don’t know witch is the best module to do it.

I am creating a shop with one attribute filter with 2 options. I just want that after selecting an option, keep navigating trough categories pages keeping the attribute filter option active. As default, atribute option resets when changing categories.

All modules I have checked have this option, but showing all categories with checkbox, and I don’t like to navigate selecting and deselecting them.

Thanks

I found a solution

Awesome :). Thanks for letting us know.

Can you please respond to this question. I asked some time ago 2 months for a fix for multiple problema. You said that it would be fixed in the next update 2.9.7. But when is this finally released???

Hello there, I am afraid I cannot confirm the release date :(

Hi Sanjay,

I am afraid this is not possible in the default Flatsome template. You will need a bit of customization to achieve this.

It’s hard to say that Flatsome is a bad theme but how is it possible that in 2017 it’s not possible to undo in your theme builder ? It’s super frustrating.

Hi there, I apologize for the frustration. I will Tommy in regards to the feature.

Is there an easy way to implement breadcrumbs as an header element in the customizer?

Hi there,

Unfortunately, that is not possible at the moment.

Hi! Im doubting to buy Flatsome, but want to know: Is it compatible with the Events Calender Plugin?

Hi there,

Unfortunately, until now there has been no official compatibility testing with that plugin. But, the Flatsome theme uses WordPress coding standards so any plugin that uses these same standards should work with our theme.

Hello. My client has a wp website developed by a previous web agency. Now I want to update the theme, but I can’t. If I go to “Flatsome->Theme License” I got this message: “A purchase code (license) is only valid for One Domain. Are you using this theme on a new domain? Purchase a new license here to get a new purchase code”. What should I do? Purchase a new licence? If yes, how will I add it in the WP backend? Thank you.

No answer. Does a pre-sale support exist?

Hi there, sorry for the delay.

You will need to get the purchase code from the agency that installed the theme. If you cannot get the code, I’m afraid you will need to purchase a new license. Place the new purchase code in Flatsome > Theme License.

i want to purchase faltsome theme for my WordPress site and used for testing purpose by faltsome these does not redirect to https secure URL. is there any issue with theme because other themes are working fine. please comment fast i want to purcahse the theme immediately

but other themes redirect to http to https

Flatsome and the other themes you have tested is just a theme. None of them controls where your site should redirect. It’s only WordPress or your hosting that does that.

May be i should agree with your point. But the question is you have build a really beautiful and useful theme and i really want it for my store but the thing is flatsome theme does not redirect my website to https but other themes does. That is the question how others can but your theme can’t redirect to https. If you can really help me solve the issue then i will be more than happy to buy your theme.

I need to make a site that can receive orders but the payment to do later. Is it possible to order the products by skipping the instance of choice of the payment method? Thank you

Hi there, you could use the “Cash on delivery” option :)

Love the builder!! Any thoughts on selling the UX Builder as a stand-alone plugin?

Hi there, and thank you :) We’re going to sell UX Builder as a stand-alone plugin in the future, but it’s currently a Flatsome only product.

Hello, very nice theme! Thank for your perfect work! Please help, i used boxed style, how i can use full width body only on homepage. Thanks

Hi there,

This CSS should have your home page full width .home, .header, .header-wrapper { min-width: 100%; } Place the code in Theme Options > Style > Custom CSS

Hi. How to disable Right Click Copy from Flatsome?

Hi there, I would try find a WordPress plugin that could do that :)

Hi guys,

Is there any way to implement simple fix for accordion to actually scroll up to the top of clicked accordion item? Not so user friendly currently when accordion items are long. When opening next item, visitor has to scroll up to the top of it.

If there’s no easy fix currently, would you consider adding it in some nearest update, please? :-)

This is better:

I’m not aware of a quick fix for this at the moment sorry :(

I’ll share this comment with Tommy so he’s aware of the problem.

Cheers :-) Would be nice to have it improved. Currently I’m forced to use different accordion plugin cause of that.

Hi, in my page “where you can find us” i put GPS references to show a map. When we go on the page, the map appears a second and then it says an error occurred, problem with javascript. Could you help me please?

Hi Anna, looks like you’ll need to add a Google API key.

Grab it from https://developers.google.com/maps/documentation/javascript/get-api-key and add it in Flatsome > Advanced > Google APIS.

How i can get good resolution for my home page slider, i tried 1600×600 @72ppi and 3200×1200@72 ppi but when i upload it to my site it is somehow in low resolution?

Hi there,

Regenerating your thumbnails should fix the problem. Check out this tutorial: http://docs.uxthemes.com/article/87-fixing-blurred-featured-item-thumbnails

hi im now with version 2.6.1. Can I ask how am I able to upgrade to the latest 3x version?

Hi there, to update the theme, please refer to our guide here http://docs.uxthemes.com/article/77-how-do-i-update-the-theme. Also, ensure that you read this article before the upgrade http://docs.uxthemes.com/article/188-upgrade-to-flatsome-3-0. Don’t hesitate to reach out to us should you run into any issues https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319/support

Hello, i’m using Flatsome with child theme, how can I upgrade from 2.9.5.1 to 3.2.5? I try to rename old folder and copy new version via ftp but it change a lot of things. Thank you

Hi there, to update the theme, please refer to our guide here http://docs.uxthemes.com/article/77-how-do-i-update-the-theme. Also, ensure that you read this article before the upgrade http://docs.uxthemes.com/article/188-upgrade-to-flatsome-3-0. Please let us know if you run into any problems https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319/support

Hi, I’m trying to edit a page. I’m having a fault when starting the UX builder

In the console, I see the error:

Uncaught TypeError: Cannot read property ‘l10n’ of undefined at eval (eval at m.template (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,cu…:14), <anonymous>:11:21) at c (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,cu…:14) at load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,cu…:18 at f.getContainer (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,cu…:19) at f.initialize (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,cu…:19) at f.initialize (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,cu…:19) at f.e.Class (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,cu…:16) at f [as constructor] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,cu…:16) at new f (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,cu…:16) at Object.<anonymous> (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,wp-util,cu…:20)

Why is there no support on this theme?

Hi there, sorry for late reply. Not sure why you use this comment field for support when there is a Support tab on this page :) That’s the correct way to get support. It should say above the comment field also, but maybe it’s a bit hidden.

Here is the support page: https://themeforest.net/item/flatsome-multipurpose-responsive-woocommerce-theme/5484319/support

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