39322 comments found.
Is there any way to make a header like number 4 but with logo in the middle of the menu like in the header nr 7?
Hello!
Unfortunately at this time there is not, it can be done but would take several custom code edits. Currently header 7 is the only one with the split menu look. However, we do plan on making this more flexible in the future.
Thanks!
Any suggestions where to start?
Hello @Machine-Studio.
Please open a support ticket and our team will provide you assistance as required 
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, I have using Avada since a year. Nowadays I have install plugins called “TablePress” I can see the full table not showing in the mobile browser, Is there any suggestion to fix it? Here is my URL http://www.vacuummania.com/best-food-saver/ could you please check and give me some suggestion … how could I fix it.. Or is there any way into the Avada theme, where I can create a responsive table.
Hello!
Pleasure to meet a long time user
Are you all up to date with the theme and plugin and WordPress? It’s quite possible any 3 of those are at fault, or even another 23rd party plugin that is interfering. For something like this, try it out with the default WP theme to see if you can replicate, if so it’s a plugin issues for which you should get in touch with TablePress plugin author.
If it’s not, then we can take a look at it through a ticket.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you!
Are there any vulnerabilities in this theme?
Hello!
There are no known vulnerabilities in our live version. If we ever find one, we fix it quickly. Security is always a concern for us.
Also, security is also something the user should keep up on/ Make sure you use a secured, well known host, and also there are many security plugins out there to add extra layers of protection for WordPress and your site in general.
Thanks
I’m trying to update from 5.0.6 to 5.1.2 but am getting “Update package not available.” errors. Why does this happen?
Hello!
Are you using the auto updater? Can you verify that your theme is registered on the registration tab? It should look like this: http://d.pr/i/iHvB
If it does and is not working, please try to register a new token, it could be something with the Envato API and a new token might work, although that should not be necessary but worth a shot.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support experts will check it out and let you know.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you, we look forward to helping you!
on the lost password page
/account/lost-password/
when choosing the password, if password strength is not high enough it doesn’t let you save.
could you make it so it saves even if weak password, or at least have an error message showing they need a stronger password?
Hello!
Are you referring to WooCommerce, WordPress or our company site? The onyl thing we have control over is our company site and we have that in place for security reasons.
Thanks!
I need to use this theme for (chocolate company) just like this site https://www.cadbury.co.uk/ Any suggestions ? Can we create recipes and timeline pages?
Hello!
Mmmmmmm that looks to tasty!
It’s hard to judge another design and tell you that 100% you’d be able to make that with Avada, there are so many intricacies that we cannot guarantee. But overall yes, you can get a layout similar to that, boxed mode with a background, etc … but there are some unique portions to the site, the exact curve, the way the pipes cover the boxed area, etc that could easily require custom work. However, that would be the same for any theme.
Hope this helps
Was on 5.1.1, as in we had to revert to a backup before I updated. Everything is solid and working again, however, I have not updated back to 5.1.1 as I am too worried the site will break again. Please see my first ticket which at this point, not one person has responded to the files contained in the latest update, when comparing the prior version to this one, the plugin folder is not the same. In fact, it is missing Revolution Slider this is where the whole issue began, I got an error that said, files missing so I looked and compared prior to latest version and found very different plugin files in each, you can see my screen shots showing this. This is why I am too worried about updating back and why we used a backup to roll things back to the prior version.
To anyone reading these threads, this theme is absolutely the BEST THEME EVER!!!!!!! So, do not let this sway you as I am a loyal customer of Avada and I always will be.
I need help through the 5.1.1 version from support as I cannot afford to break things I have two clients 1) shultzav.com 2) chateaulajollainn.com
can you help me
FYI screen shots are in my ticket
Hello!
There are actually several replies to your first ticket. There is also one reply from you that I can see. Have you checked your spam / junk folder to see if it was mistakenly caught there?
Regarding the plugin directory being different, this is actually not a mistake. We’ve offloaded the plugin and demo files that used to be packaged with the theme to reduce the overall file size of the theme. You can find more details on that here > http://bit.ly/2eahzvS
Currently, there are no tickets under your account that haven’t been replied to. If you missed a reply, kindly let us know which issue hasn’t been addressed yet in your ticket and we’ll check that out.
Thank you!
-Weston
After updating the Avada theme and Fusion builder today now the name of the page, the author’s name and the current time are displayed in a bar between the header and the first content element on the page. How to hide/delete this?
Hello There.
This is simply a cache issue due to the CSS class name being changed, please clear your browser cache and it should be resolved for you. If the issue persist do open a new support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Cheers
-Ammar
I deleted the browser cache almost a trillion times…but that didn’t do the trick…:-(
Hi there
Your support ticket has been replied to, please check your email inbox for our reply
Than you, MB
Just a heads up; couldn’t find you guys on Git or others to report this, and don’t have paid support -> as the theme was orig purchased from a contractor.
Could just be my install but regardless still a little odd.
Just upgraded to 5.1.2 from 5.1.1 and lost a few things. Yesterday I updated from 5.0.6 to 5.1.1 and didn’t notice the issue then; but it could have been there. I know it wasn’t there with 5.0.6.
I lost fontawesome, manually added the font and css back in to remove error. I lost icomoon – which Avada uses for its own menus; manually added it back in. Also had an issue on with Avada/includes/class-avada-google-fonts.php line 255. – my include_path was unchanged
CHANGED THIS: [line 255] $fonts = include_once wp_normalize_path( FUSION_LIBRARY_PATH . ’/inc/redux/custom-fields/typography/googlefonts-array.php’ );
TO THIS: $fonts = include_once wp_normalize_path( FUSION_LIBRARY_PATH . ’/inc/fusion-redux/custom-fields/typography/googlefonts-array.php’ );
Hello @goodyis
Looks like a broken update caused this, did you try doing a fresh installation using FTP method as mentioned here => http://bit.ly/1R1ik6V
However you should be able to register at our support, please try the link below to register your account and create a support ticket.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
I have the purchase key, and an API key; but when I attempt to register – for support section. It is registered to another individual – the contractor/company used originally by the company I work for before they hired me.
Thats the very same reason I can not do the FTP method; because the Avada isn’t on our companies envato account; its on his.
My understanding was he kept the account registration because we weren’t the only ‘customers’ he used the theme and or especially the account on.
Any suggestions; I know he will not want to ‘give-up’ his account.
We attempted awhile back to get envato to transfer the avada to our account; they will not, under any circumstances – so they claimed.
Hi there
Please send your info to support@theme-fusion.com so that we can check and see what can be done here
Thank you kindly
I just sent in an email; mentioned my user goodyis; but it came from my work email; fyi
Thanks we’ll reply!
The last thing I wanted to do is FIX all my customers websites this day. The theme got updated and going through them all and updating a theme like Avada, I should not have to worry about fixing layout issues, menu issues, and this really made my day today! I have gotten a LOT of customers into the Avada theme. Either they purchased through my affiliate link or not, but Avada has made a lot of money from me. I do not wish to spend days fixing issues when updates get done.
I am pissed!
Not a big deal to fix menu and a few things. Space between items, etc.. Just needed to reset. With the theme being almost perfect, it was not that bad to deal with. Just would be nice not to have to fix things next time
Hello @360webfirm.
I believe it must have been your cache that is causing this issue, We have a new cache reset option inside Avada > Theme Options > Advanced > Dynamic CSS & JS Tab from where you can reset the fusion cache, however we are glad to hear that you have worked this out already
Thanks for choosing Avada.
-Ammar
how can i update my layer slider or rev slider?
it comes back with error when trying to update and all my sites are registered
Please try our alternate method to update plugins, we have an article where you can read about them => http://bit.ly/2eahzvS
Please read the Fallback Method for Premium Plugins.
If you need further assistance please do open a support ticket and our team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Cheers
-Ammar
Ahh, got it. You cannot g through the regular plugin screen to update the premium plugins, you need to go to Avada, Plugins and update that way. It worked finally. That is why I use AVADA cause it always gets updated, its excellent to use, and so much potential. Yeah!
Awesome! We’re very happy to hear that!
Glad everything is working well now.
-Weston
Installing Plugin: Fusion Builder Downloading install package from http://updates.theme-fusion.com/?avada_action=get_download&item_name=Fusion%20Builder&nonce=e8737a0007&t=1489671391…
Unpacking the package… Installing the plugin… Plugin installed successfully.
Fatal error: Class ‘Fusion_Cache’ not found in /home/monroe17/public_html/wp-content/plugins/fusion-builder/fusion-builder.php on line 339
Is there something I can do on my end to resolve this Fatal Error when upgrading to the latest version of Avada 5.1.2
Hello @Charliemmtc
This looks like a broken update to me, can you please try and transfer the fresh files of Avada 5.1.2 version using the FTP method as mentioned here => http://bit.ly/1R1ik6V
Please also make sure that you update your Fusion Core and Fusion Builder plugin to their respective versions, however if the issue persist please do open a new ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Cheers
-Ammar
I downloaded the fresh files from themeforest – should I be using different files?
Hello!
Those are the correct files, but it’s possible your server limits could be truncating the update / install of the theme files. That can cause an incomplete install which will result in errors.
I see you have an active support license. If you would like one on one assistance with that, please sign up at our support center and submit a new ticket. Be sure to include all the details you have about the issue, your site URL and version of Avada.
For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
i would like to know is it possible to have the theme installed twice 1. for development and 2. for the live website? or is it mandatory to buy 2 licence to get the exact same website ?
Hello @Atolos
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license. However if its a development site only accessible to developer than you can use same license as far as its not open for public.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
We will be happy for you to be a part of this Amazing Community!
Cheers
-Ammar
I’m getting this error when trying active “Fusion Builder”
Fatal error: Class ‘Fusion_Cache’ not found in /home/hydrateg/public_html/wp-content/plugins/fusion-builder/fusion-builder.php on line 339
Can you advise? PHP settings: max_execution_time 180 memory_limit 128M post_max_size 32M upload_max_filesize 32M
Thanks in advance
Hello @sympleweb
This looks like a broken update to me, can you please try to install a fresh copy of 5.1.2 version to your site using the FTP method as discussed here please => http://bit.ly/1R1ik6V
Please also make sure that you update your Fusion Core and Fusion Builder plugin to their latest recommended versions as well, if you need any assistance with us please do open a new ticket and our support team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi there
Please check and make sure you have updated the Fusion Core and Fusion Builder plugins. This error will occur when the plugins are not updated
When it comes to updating the installation please do make 100% certain that you follow these update instructions carefully
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Token Key -> http://bit.ly/1GrzAgY
If you have updated your installation and you have adhered to the update instructions and noted the Important Update info as listed above, then please go to the Avada Theme Options and reset the Fusion Cache -> http://d.pr/i/VnXR
Than you, MB
https://www.elegantthemesdemo.com/?et_fb=1
Hello @llityslife.
Fusion Builder is already a part of Avada and you can read all about its features here => http://bit.ly/2gwIdfX
However if you are talking about the separation of builder as a stand alone plugin, this has already been initiated with this version and it will soon be available as a stand alone plugin on its own, tho there is no exact ETA available right now for this.
Thanks
-Ammar
Hello,
My Avada theme version is 3.1.1. How to update it to the latest version?
Thanks.
Hello,
I’ve tried to follow your documentation. But the result was my main navigation was missing. So I restore my old avada.
I was wondering, how that happened?
Thanks.
Hello There.
You are on a very older version of theme actually, in such cases we suggest to do a step update by first updating to a near version such as 4.0.3 and then updating from there upto 5.1.2.
You can find our 4.0.3 version here => http://bit.ly/2j94pSY
Please double check your Theme Options and make adjustments if required and also make proper backups on each update.
If you need any kind of assistance in this case please do not hesitate to open a new ticket and our team will gladly assist you with the queries.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you
-Ammar
Hi there
Being on such an old version, one suggestion is that you make a copy of the existing installation and set it up on a Staging domain and then do the update for that environment and not the live site. When done and you are happy, you can then migrate the updated installation over to live. It is up too you
When it comes to updating the installation please do make 100% certain that you follow these update instructions carefully
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Token Key -> http://bit.ly/1GrzAgY
If you have updated your installation and you have adhered to the update instructions and noted the Important Update info as listed above, then please go to the Avada Theme Options and reset the Fusion Cache -> http://d.pr/i/VnXR
Than you, MB
Hello , Is it possible to customize the loaded css and Java scripts that can be loaded ?
I mean if I use the theme for blog site purpose then I don’t need the full css code to be loaded which affect the bandwidth
and even the scripts !
Thanks in advance
Hello @GalaxyMarket
That is not possible out of the box, you will have to customize your theme files for this as per your requirement. Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello,
We have 3 days with the wrong logo on the website. This gives a feeling that no maintenance is done and we are losing customers due to a bug in the theme.
We have opened a ticket (Ticket n. 148362) for two days and we have not received any reply yet.
We have added more detail about the problem to the ticket, please check the new details and we would like you to tell us if there are any news about it.
Thanks. Regards.
Hi there
It is very strange that you say you have not received any reply. I have checked our support system and ticket #148362 and you have been actively engaging in that very ticket, with our support team
Our team reply -> http://d.pr/i/f5AG
You read and replied -> http://d.pr/i/NGyt
And again 42 minutes ago -> http://d.pr/i/15aZK
Please keep your replies to the support thread, our team is in the process of assisting you
Thank you, MB
Hello,
Sorry, I wanted to say 2 days without being able to solve the ticket or give me any answer that will provide a solution.
I do not want to say that you give a bad support, but I think this ticket is about a bug that affects the web pages in a significant way and can not be solved.
Could you tell me if there has been any progress in solving the problem?
Thank you.
Hello,
The support team has already contacted me and said that it will be referred the ticket to the development team.
I just reported the ftp access data on the ticket.
Thank you.
Hello @Ahernandezgil.
Thankyou for your patience, We will get back to you as soon as possible
Cheers
-Ammar
Hello Ammar,
We really need the problem solved and the page looks correct.
Could you tell me if there has been any progress with the problem?
Thanks. Regards.
Hello,
I checked the status of your support ticket and can see this has been resolved already.
If you have any follow up questions, please send a reply to your ticket and we’ll check back.
Thank you!
-Weston
Hello, I am a webdesigner and want to use Avada in my future projects. Do I need to buy this one time and then I can install it on multiple domains or should I buy a new license every time? If I have to buy a new license every time, do you then have a license for multiple domains?
Hello @Samz3n
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Cheers
-Ammar
Hi, There is a problem with the fusion core plugin. When I add a blog option in a page, and then I press in the pencil icon (to edit this box), the options of the blog appear but not works. Appears, like a grey shadow over the options. How can I do? Is an error?
Thank you.
Hello @websandmails.
we are not able to replicate this issue on our local and is definitely not a bug, please disable all your 3rd party plugins and check on the issue again once, if it persist open a support ticket and our team will gladly look into this for you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
after update avada 5.12 fatal error in portfolio Fatal error: Uncaught Error: Call to undefined function avada_cached_query() in /usr/home/xxx/wp-content/themes/Avada/single-avada_portfolio.php:13 Stack trace: #0 /usr/home/xxx/wp-includes/template-loader.php(74): include() #1 /usr/home/xxx/wp-blog-header.php(19): require_once(’/usr/home/tqmde…’) #2 /usr/home/xxx/index.php(17): require(’/usr/home/tqmde…’) #3 {main} thrown in /usr/home/xxx/wp-content/themes/Avada/single-avada_portfolio.php on line 13
Hell @Trisquelmedia
This was simply due to a broken update on your end, I can see that your issue has now been resolved by our support team by simply putting in a new copy of latest Avada
If you need any further assistance in future please do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers
-Ammar
