39322 comments found.
Why when someone share an product on facebook, the image not is this of the product? The image that appear on facebook is random from the releated products. How to fix this?
Hello!
If you want to use a specific image for you Facebook share, you can use the Yoast SEO plugin and select the image desired per product in the settings > http://prntscr.com/el626k
If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
Thank you!
-Weston
I want to use the default image of the product.
Hello @WebVisiuality
The default image should work without the SEO plugin, if you are not getting that on your end please do open a support ticket and our team will gladly assist you.
Thanks
-Ammar
I have bought the theme and configured it but having an error message for which I have submitted the ticket today morning but haven’t got any response. Could you check if that was received?
Thnx,
Hi there
We have checked and to date you have only created one support ticket, two months back, with noting current. Please click on the link below, create a ticket and then reply back here with your ticket number and we will assist you
Thank you, MB
I have submitted yesterday from your official desk along with two screen shots.
Hello There.
We are still seeing only 1 ticket from your account that is 2 months ago, can you please provide us with the ticket # here? if you did not receive our auto response then it means the ticket was not submitted so please submit it once again, you should get an auto response with your ticket #.
Thanks
-Ammar
Hi Ammar, This is strange because I did submit the form with all details and screen shots. Anyways what surprised me more is not when I am trying to submit the ticket again it is not letting me submit. Your form is giving me. It says “there was a problem with your submission. Errors have been higlighted below.” so I check and all the url’s and ftp details are correct I am not able to anything about it. Do you have any other alternative way I can submit errors which I am getting.
On the home page the site is giving:- “Warning: include_once(/home/spruceup/public_html/wp-content/plugins/fusion-builder/inc/fusion-library/inc/redux/custom-fields/typography/googlefonts-array.php): failed to open stream: No such file or directory in /home/spruceup/public_html/wp-content/themes/Avada/includes/class-avada-google-fonts.php on line 255”
On the login page it is giving:- Warning: Cannot modify header information – headers already sent by (output started at /home/spruceup/public_html/wp-content/themes/Avada/includes/class-avada-google-fonts.php:255) in /home/spruceup/public_html/wp-login.php on line 394
and for numerous line more…
more over I am not able to even login to the wordpress login page any more.
Kindly help asap. SOS
now I was able to submit the ticket. Please help asap.
Hello,
I got your ticket and your site is up and running now. 
If you have any questions, you can send us a reply through the ticket and we’ll get it there.
Thank you!
-Weston
Hi, when will avada support smooth animation loading page? Thanks!
Hello @llityslife
I’m not sure what do you mean by smooth animation specifically here, our theme does have smooth scroll as well as one page smooth menu anchoring that you can see here => https://avada.theme-fusion.com/one-page-parallax/
If you are looking for something else please write to our support and we will explain in details about your query.
Click Here To Create An Account & Get Avada Support
Cheers
-Ammar
Ajax load all the page. Do U know that?
Hello!
I’m sorry for any inconvenience. It’s now 100% clear what feature / theme function you’re referring to. Kindly create a support ticket using the link below and our support team will check this out with you.
Click Here To Create An Account & Get Support
Thank you!
-Weston
How do I make the portfolio pictures on the home page not linked to any page? Also I changed the address for the Google map and it doesn’t display anymore
Hello @evelinashabani.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello Fusionites!
Wow! Just updated & now using the latest fusion builder, what a brilliant job you have done!
Just one issue. Today I installed the latest patches. All good except there’s a conflict with the Yoast SEO plugin. Whwn Yoast SEO is activated I can’t edit my pages – just a plain white screen. I use Yoast SEO Premium, not sure if the same issue exists on the standard version.
Cheers, Boyd.
Hello @BoydMarketing
We are glad to hear that you liked our product, however a lot of our customers are using Yoast SEO and did not report anything similar, can you please make sure its none of your other 3rd party plugins causing this issue?
If you need further assistance with this, please do open a new ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers
-Ammar
hi team, having trouble logging into support/creating an account. I am logged into Themeforest correctly, then moved to the Support signup page and entered the Purchase Code and it says that code was already associated to a user – which is my correct Envato Username. Can you assist please? thanks
Hello!
We’re sorry to hear that. We can definitely help get you logged in. Do you mind sending us an email so we can work on this with you?
You can email us here > support@theme-fusion.com
Thank you!
-Weston
thanks Weston, just did
You’re welcome
Cheers
-Ammar
Very excited to see new DEMOS available … I love using Avada!!
Awesome! We love to hear that! We love our customers and that’s why we do what we do.
Thank you for the positive feedback! Passing this along to our design team
-Weston
A purely Blog demo would be good! Setup with multiple levels of categories
Hey @melaniemorschel.
We welcome all feedback and ideas and appreciate if you can please send us yours to support@theme-fusion.com please.
Thanks
-Ammar
Hello
It seems that the problem with Ubermenu is not yet solved after the update to 5.1.2. I support two sites and had to go back to Avada 5.0.6.
Is there any solution?
Best regards
Hello!
This issue should be corrected in Avada 5.1.2. There were also some confirmed issues within the plugin itself. I see you have a support account. If you would like us to check your site, please sign up at our support center and submit a new ticket. Be sure to include all the details you have about the issue, your site URL and version of Avada.
For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
Does this error have to do with a “Fusion Patch” issue? http://imgur.com/cRIm7o4
Theme is currently on 5.0.6
Hello!
That will happen if your page content has incorrect shortcodes / extra shortcode tags. This can happen if you edit the page manually in the default editor without using the Fusion Builder. If the page is short, you can just remove the content and create it again through the Fusion Builder interface. Otherwise the problems would need to be identified manually and corrected.
If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
Thank you!
-Weston
Real Customer Reviews From The Past 24 Hours!
We love our customers and our customers love us. These amazing 5-Star reviews are fresh from today!
Dear ThemeFusion, after updating to 5.1.1. my homepage got totally weird. I hoped it will change with the new update 5.1.2. but it’s still the same. I can’t see my portfolio and the other elements from FusionBuilder is gone? I had reset Fusion caches and also caches from the server. Its still doesn’t show right?? Please help me, my page has been down for some days now. http://hbps.dk
Hello!
We’re sorry to hear that. I checked your site and can see you have a 403 (forbidden) error on your fusion-scripts file > http://prntscr.com/ekvn8n
This this is the JS resource that is needed to style the page and handle a some page functionality. You should be able to correct this by disabling the JS compiler in Theme Options > Advanced > Dynamic CSS & JS;
If you need any further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
I hope this helps!
Thank you!
-Weston
AWESOME!!! Its was very easy!!! Thanks a lot!! You just made me the happiest man on the earth :)))
We’re glad to know that! We aim to please
If you have not already, we would greatly appreciate a rating for Avada. Here’s how … Visit your downloads tab on Themeforest and find the Avada purchase. Next to it are 5 stars, select the amount you want to give by clicking on them. Then please refresh the page to make sure the correct amount was given.
Thanks for choosing Avada!
Amazing theme.
Thank you very much!
-ThemeFusion Team
Hi, there is a way for see a demo of avada site with the icon flag of Wpml plugin (the classic flag at the top left)? thanks. Is easy to put and configurate the flag? thanks
Hello,
I’m not 100% clear on what you mean. Are you asking how to add language switchers for WPML in your site?
If so, we have a guide on that here > http://bit.ly/2mxFZjE
I hope this helps!
-Weston
I already read this page, i want to see an image ora a demo of avada header with the language flag looks ?
Hello!
Currently we do not have one live, but I can show you a screenshot of what it would be like. It puts the language name and you can have the flag next to it as well of the country, for example: http://d.pr/i/KxRW
Thanks, And in responsive version Like phone? Is possible to see a screenshot?
Hello @3danny
It looks the same but depends on the menu style of your mobile if its Classic or Clean
Cheers
-Ammar
Paragraph margin + spacing not present in body typography settings? or am I missing something?
Hello,
A default 20px of bottom margin will be used for all body p tags. You can adjust the line-height and letter spacing in Theme Options > Typography > Body; See > http://prntscr.com/ekup8f
If you needed to change the margin specifically, you could use custom CSS for body p tags. We have a guide on using custom CSS in Avada here > http://bit.ly/22sWK0m
I hope this helps!
-Weston
Great thanks. My Avada custom CSS template gets smaller each release, but still miss basic typography styling not being in options 
Hello,
We’re glad to hear that. We’re very choosy about what options are added to the theme since that adds size and adds to the theme’s complexity.
That being said, we’re always improving and adding to Avada features. If you would like to submit a feature you think would be a great addition to Avada, you can email your idea to our feature team here > support@theme-fusion.com with “Avada Suggestion” in the title so that it can be reviewed.
Thank you!
-Weston
Do I need to buy another license for sub domain’s? One client I have will be starting a fundraiser soon and your beautifully and newly designed “Charity” theme would fit very nicely. They currently have a license of Avada for there main site.
Hello!
It is required by Envato licensing terms to purchase additional licensing for additional sites. If they were moving their site to a new domain and still only having 1 online and active Avada site, then it won’t require additional licensing.
However, for Avada to be on two sites, it is require to have two licenses.
More details on licensing can be found here > http://bit.ly/2g28XFN
Thank you!
Ok, thank you. Just wanted to do right by you guys. Great theme.
We see that and appreciate it very much. Thank you
Hello,
I’m trying to view the Portfolio > Single Post Layout options within the online theme demo. All the pages are 404/dead links. Can you please let me know where I can view this demo?
For example Portfolio > Single Post Layout > Wide Image links to : https://avada.theme-fusion.com/portfolio-items/suspendisse-pharetra-urna/
Hello!
I’m sorry for any inconvenience caused here. If you check those posts, they should be working well for you now.
Thank you!
-Weston
Hi I recently applied the patch of the fusion patcher also the plugins updates for the fusion builder etc. and now I have code errors in my front page and wp-login cant access my dashboard the error are coming from the theme and I really need this fixed. I do still have support from you please advise as soon as posible thanks!
Hello!
It sounds like something is not active, or old files are being used.
Can you delete the Avada theme folder, fusion core and fusion builder folders, then reupload fresh ones?
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support experts will check it out and let you know.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you, we look forward to helping you!
Thank I will try that in either case I will also submit a ticket and hope this is fixed soon :/ 
Thanks.
Thank you! We’ll check in on your ticket ASAP.
-Weston
I updated to version 5.1.2 and was prompted to apply patch #415335 via the Fusion Patcher.
Due to my permission settings I was required to install the patch manually via FTP, which I did, and then clicked the “Dismiss Notices” button as instructed.
Everything works fine, however the badge counter did not get reset in the left sidebar navigation panel for “Avada” or in the sub-category “Fusion Patcher”.
My support for this theme has expired, but this is not a case of needing support, but rather a bug in your Fusoin Patcher. Please advise.
[ frustrated customer ]
Hi there
We received your email as well and have replied, thank you. Yes this was identified as an issue earlier today by our dev team and will be fixed asap.
Thank you, MB
The good news is the patch is applied, and the fix will be out shortly so the number resets. Very sorry for the inconvenience!
Is there anyway to remove the > that is in front of the page names when you create a custom menu?
Hello!
Hmm can you show me a screenshot of what you are talking about?
How do I do that on here?
If you go to http://garlandlodge.wpengine.com/ and look at the footer sitemap you will see what I mean.
Hello!
Thanks, when I go check out the footer area, I see this only: http://d.pr/i/5KMw
Have you resolved this? If not, which browser are you using?
Thanks!
