39322 comments found.
are the themeforest download files not current 5.1.2 ?
I have now updated once again – from 5.1.1 but version number in system status is the same with 5.1.1. – i have downloaded the files from themeforest some minutes ago Yesterday i have done the same from 5.06->5.11 update there was no issue with the version number change in admin cp
when i have a look in admincp at appearance / themes it shows 5.1.2 – but in avada theme status and all other themeoptions i get 5.1.1. and it shows also an update is available – i don’t like the automatic update after some bad experience
my portfolio issue with blank pages still exist also after updating the last files – a bad bug after the 5.06 -> 5.1.1/5.1.2 update .... i hope support ticket will be resolved today
please check and update the files to current 5.1.2 in themeforest downloads – THX
Hello mat_austria.
I have personally updated and fixed your portfolio issue, the reason for wrong version numbers is because you had multiple versions of Avada inside your wp-content folder which i have fixed now.
If you need any further assistance we suggest you to open a new ticket with us or continue on the same ticket and we will gladly assist you 
Thakns
-Ammar
Hey. Is there a way to change the post meta on single post? I would like to just have date and time, not the “By:author”
Hello!
Yes, edit the bog shortcode element and select which meta you’d like to appear. Or if this is for the main blog page, you can do it in Theme Options > Blog > Blog Meta.
Thanks!
You guys have thought of everything Thanks, that did it 
It is our pleasure <3
Hello, I have installed the construction theme with its demo, and I am having issue with the contact form in the widget which appears at the bottom of the page “Get in touch”. The form for it did not load when I added the demo
Hello @evelinashabani
Please make sure that you have the Contact Form 7 installed in your WordPress site, if you don’t have the CF7 plugin installed the form will not load for you at all, if you need further assistance please do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello!
Most likely that means you did not have the Contact Form 7 Plugin installed and activated when you imported the demo. Can you confirm that?
If so, you can use WP Reset to reset the site (it removes everything so use with care) and start over.
Or just make a new form and apply it to the page, here are the form contents
<div class="fusion-columns fusion-clearfix" style="margin-bottom: 20px;">
<div class="col-lg-6 col-md-6 col-sm-12">FIRST NAME *<br />
[text* first-name]</div><div class="col-lg-6 col-md-6 col-sm-12">LAST NAME *<br />
[text* last-name]</div>
</div>
<div class="fusion-columns fusion-clearfix" style="margin-bottom: 20px;">
<div class="col-lg-6 col-md-6 col-sm-12">EMAIL ADDRESS *<br />
[email* your-email] </div><div class="col-lg-6 col-md-6 col-sm-12">PHONE NUMBER<br />
[text phone-number]</div>
</div>
<p>SUBJECT<br />
[text your-subject] </p>
<p style="margin-bottom: 30px;">HOW CAN WE HELP?<br />
[textarea your-message] </p>
<p>[submit "GET FREE QUOTE"]</p>
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support experts will gladly help!
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you!
Hi There, I just upgraded my version and the fusion builder is not showing on the edit page anymore. Instead show a lot of shortcode. How can I get the fusion builder back? thx
Hello There.
Please go to WP Dashboard > Fusion Builder > Settings and make sure its enabled for all your post types from there for you, more info can be read here please => http://bit.ly/2nHvag1
However if you need any further assistance please do open a new support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers
-Ammar
Weird question:
If I make a couple of small changes to includes/avada-functions.php, do I place this whole file in Avada-Child-Theme/includes or just inside Avada-Child-Theme...???
if ( ! function_exists( 'avada_contact_info' ) ) {
/**
* Returns the markup for the contact-info area.
*/
function avada_contact_info() {
$phone_number = do_shortcode( Avada()->settings->get( 'header_number' ) );
$email = antispambot( Avada()->settings->get( 'header_email' ) );
$header_position = Avada()->settings->get( 'header_position' );
$html = '';
if ( $phone_number || $email ) {
$html .= '<div class="fusion-contact-info">';
$html .= $phone_number;
if ( $phone_number && $email ) {
if ( 'Top' == $header_position ) {
$html .= '<span class="fusion-header-separator">' . apply_filters( 'avada_header_separator', '|' ) . '</span>';
} else {
$html .= '<br />';
}
}
if ( $email ) {
$html .= sprintf( apply_filters( 'avada_header_contact_info_email', '<a href="mailto:%s">%s</a>' ), $email, $email );
}
$html .= '</div>';
}
return $html;
}
}
Placing this whole avada-functions.php file in either of those two locations is not working…:(
Any help would be greatly appreciated.
Thanks.
Hello There.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you.
Click Here To Create An Account & Get Avada Support
Cheers
-Ammar
For anyone else who has a similar question, you need to paste the function directly into your functions.php file in your child theme. WordPress will pick it up and run it first before executing the functions in the avada-functions.php file.
This would have been a nice response coming from Avada Support instead of pushing people to their “sign up for answers” routine. There is more to life than just following the status quo.
Hi Kathy,
That is a bit unfair to say, there is a reason support is handled through our site, just like every other theme.
But sure, think as you will. We will continue to help our customers as we have for nearly 5 years now.
Best to you
Also in regards to your question, that is considered a customization, anything dealing with a customization is and is outside of the scope of our support.
However, if you go through our ticket system where our developers work (they do not work here), we would of been able to help you answer that.
Comments here are meant for presale and basic questions. Customizations about child themes not only fall outside of that, but outside of support. Nevertheless, as mentioned, our staff of developers will typically help answer questions for you like this, through our official support channel.
Thanks
The new update was completed, do i have to remove leftover code files?
I have this on my dashboard bellow
Remove Shortcode Conversion Backups created during the version 5.0 conversion.
Hello!
Those backups allow you to revert the update to a pre Avada 5.0 version. They’re the old shortcodes for the old Fusion Builder which was used in Avada 4.0.3 and below. If you’re certain you don’t want to revert for any reason, you can remove those backups. They’re not needed for Avada 5.0+
Thank you!
-Weston
Thank you a1a-studios.com
You’re most welcome
I’ve just upgraded to Avada 5.1.1 and my child theme styles are not being recognized.
Hello!
It’s liekyl that your cache hasn’t been cleared out fully. Clearing cache includes browser, plugin and server cache. As well as resetting fusion cache which is here: http://d.pr/i/VnXR
If you would like one on one assistance with this, please sign up at our support center and submit a new ticket. Be sure to include all the details you have about the issue, your site URL and version of Avada.
For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
I’ve cleared all caches—-still no luck!
Hello @rmcfadd2
In that case our team needs to take a closer look at it, please do open a new support ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers
-Ammar
Yes, it is a great theme, but some updates are horrible! I have the same issue as matthix above. I notice it about 1 day after updating when logged in as admin, my header and sidebars get broken and I get standard Avada colors. If I purge WP-Rocket cache it is also visible to anonymous visitors. Yesterday I restored a database backup and the problem was gone. Today the problem returned, just like this. I saved theme options with no changes, and it helped for now. At least I didn’t have to restore the database, thanks to matthix. I now cleared Cloudflare cache, will see if the problem returns tomorrow.
Hello!
I’m sorry to hear you had this problem. It does appear to be cache related as we’re not able to replicate this on our end or our demo sites which are live with Avada 5.1.1. We’ll keep watching for any other reports like this to see if there is anything unrelated to cache that needs changed in the theme.
Let us know how that works for you.. Any information is welcome.
Thank you!
-Weston
Cleared all caches, browser, Fusion, WP Rocket, Cloudflare, updated to 5.1.2 and the same thing is happening again. Broken header/sidebars, CSS not applied. It affects random posts and pages. The homepage may seem OK, but some other pages might already be broken. Resaving theme options seems to fix the affected post/page, but the issue returns elsewhere after some time. I can’t keep on checking if all pages are fine. Horrible!
After updating to 5.1.2 and updating the plugins, I see a red “1” at Fusion Patcher updates. But after clicking on it, it says:
“Fusion Patcher: Currently there are no patches available for Avada version 5.1.2 “
I had updated the theme using FTP, deleted the contents of “Avada” folder, and uploaded the latest version.
Hello there.
If you are on 5.1.2 and the issues still persist, please open a new support ticket with our team and we will take a closer look at your issue.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi, i like this demo https://avada.theme-fusion.com/construction/ but i need it to have transparent menu and the main background image behind like you have in this demo https://avada.theme-fusion.com/technology/ , also need the main image to be slider, can it be done from theme options after installing the construction demo?
sorry i meant this header https://avada.theme-fusion.com/creative/ where you can see main imagen behind the menu. thanks
Hello!
Thank you for your questions.
That’s correct. You can make any changes like that through theme options after you’ve imported the demo. The Avada live demos are all styled through different theme options settings, so you can have variations from each demo on your site.
The transparent menu is actually a transparent header background. You can set that in Theme Options > Header > Header Styling;
The slider is created through the Fusion Slider. You can find more info on working with that here > http://bit.ly/1XpTr6F
And info on assigning sliders to the page here > http://bit.ly/21AzXOj
I hope this helps!
If you would like further assistance with your Avada site, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
Thank you!
-Weston
thanks guys, you rock !!
You are welcome!
I love Avada, but with every release, more problems, and more complications. Instead of making things easier, it seems you guys add more complicated ways to upgrade. Speaking of upgrades, they’re becoming more problematic. This goes against the idea of Wordpress and ease of use. For example, the recent patch 415331 broke my site again, it turns out it was a simple issue of a fusion cache clear. Why in the world isn’t the script auto emptying the cache upon an upgrade? Why make things complicated? Why can’t the script empty the cache upon each change/upgrade? I am not an expert on this, so I am probably missing something important, but from my point of view, it seems logical. Every time I upgrade Avada now I cringe and sweat because I don’t know how it will turn out. My sites are deeply using Avada, and changing themes now would suck really really bad, but with each update, I am itching to move on.
Hello!
We’re sorry to hear that. The Fusion Cache does actually auto clear when doing an auto update, or updating through the admin. The Fusion Cache will also be auto clearing when saving your theme options. We’re looking into other scenarios when the cache needs to be auto cleared and adding that process as needed.
For more information on the Fusion Cache and what it does, you can check our detailed post here > http://bit.ly/292wUxN (see > http://prntscr.com/ekgqtm)
Thank you!
-Weston
Hi,
All of my Avada sites keep reverting back to the demo header and page layout. I have to go in and resave the theme settings to get back to my specific layout (which is still saved in the settings just not showing on the site until I resave). Is this an issue your team is aware of?
-M
Hello!
I’m sorry to hear you’re having this trouble. This hasn’t come up so far, so may be an issue with your site specifically. Since the correct settings are staying saved in the theme options, just not shown on the frontend, it sounds like it could be cache related.
Try clearing all forms of cache (browser, plugin, server, and also the fusion cache in Theme Options > Advanced > Dynamic CSS & JS; just click the “Reset Fusion Caches” button). Then check the frontend to see if the problem persists.
If so, then try going back to Theme Options > Advanced > Dynamic CSS & JS; and disable the CSS and JS compilers. That will ensure no cache is being loaded / generated. Then also reset the caches after you’ve saved your theme options with them in their disabled state. (see > http://prntscr.com/ekflvl)
If you continue to have trouble here, we would be happy to take a look. If that’s needed, please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Create An Account & Get Support
Purchases made before September 1st, 2015 are eligible for our Grandfathered support policy. More information on Grandfathered support can be found here > http://bit.ly/1SwDKpe
Information on Renewing your Support license can be found here > http://bit.ly/1RIS2nj
I hope this helps!
-Weston
Thanks for the detailed response. I will try this out and open a ticket if needed.
-Matt
You’re very welcome!
-Weston
Anyone having issues with uploading a customer font? I keep getting an error saying the file type is not supported due to security reasons. Anyone know how to fix this or what is going on?
Hello!
What is the file type you are uploading? If you get that error, it very well could be a server restriction from your host.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support experts will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
Also, it could have something to do with your htaccess file, for which your host would also need to check.
Hi, i update the theme to the latest version (5.1.1 + patch) from 5.0.6 and broke partially my website: some page/article work fine, and some page/article no. This is the url of my website: http://www.extralevel.it/
For example: this page work fine: http://www.extralevel.it/chi-sono/presentazione/ This page is broken: http://www.extralevel.it/info/crediti/tema/
If i go to Avada option panel and click the button “save change”, all page and article return to works fine, but if i navigate my website shortly after returns broken. It is as if the saved settings were not saved forever, but momentarily,
Pleas help ASAP.
Hello!
There are two common things we are seeing that are causing users to think the site is messed up.
1 – cache not being cleared out fully. This includes browser, plugin and server cache. As well as resetting fusion cache which is here: http://d.pr/i/VnXR
2 – the update process .. did you delete the old folders (Avada, Fusion Core, Fusion Builder?) ... that is how WP works, you must remove the old folders when you update and not “replace”.
Can you please do both of those?
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support experts will check it out and let you know.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you, we look forward to helping you!
- i clear cache and fusion cache with the button on the advanced option. - i update the theme on wordpress, with the autoupdates. Not manually.
Hello!
Thank you for giving that a try. Can you try going to Theme Options > Advanced > Dynamic CSS & JS; and disable the CSS and JS compilers? That will ensure no cache is being loaded / generated. Then also reset the caches after you’ve saved your theme options with them in their disabled state. (see > http://prntscr.com/ekflvl
If you still have trouble after that, we’ll need to take a closer look.
If you would like one on one assistance with that, please sign up at our support center and submit a new ticket. Be sure to include all the details you have about the issue, your site URL and version of Avada.
For faster service, please include your WP and FTP login info when creating the ticket. Our support team will check it out and let you know.
Click Here To Create An Account & Get Support
Thank you, we look forward to helping you!
-Weston
I update theme option: - CSS Compiling method >> DISABLED - Enable JS Compiler >> NO - Reset fusion cache - save changes
Tomorrow i take a look on site, if is still broken or fine. This option have an impact on the performance of my site: - less or more speed? - stable / unstable work? - problem with image / page / post?
If have another problem i reply here.
Hello,
Thank you for giving that a try. Let us know how that turns out for you.
Regarding those settings, we have an informative post which covers them in detail here > http://bit.ly/292wUxN
Thank you!
-Weston
Fot the moment all works fine. I can re-active this two option: CSS Compiling method >> DATABASE – Enable JS Compiler >> YES?
Or I have to leave as well? Because with GTmetrix i have more request and more kb loaded with that two otpion on “disabled” and “no”.
Thanks
Hello @Bellerofonte1986
You should be able to enable this feature after update to our latest version 5.1.2 as we have fixed the cache related issues.
However if you still see the issues occurring after enabling them, please do open a new support ticket and our team will gladly look into this for you.
Click Here To Create An Account & Get Avada Support
Cheers
-Ammar
Hi, yesterday have re-activated that two option and site don’t work fine. I activated the “file” option on CSS compiling method and JS compiler on “yes”. All page and post with this two option active works very well. GTmetrix test work fine with less request.
Yesterday, after the update 5.1.2 the portfolio page give me error 404…. i regenerated permaling on entire website and return work fine.
Today i see you have release 3 patch with fusion patcher: two of them is related with my two previous error and problem. I installed anyway even if I had solved the problems.
What do you recommend as CSS compiling method (for more speed on load and less request): “File” or “Database”?
I get on well with the option “File” because i have many files as pages, post, etc.., and if i want to clear that file i can click on button “reset fusion cache” to clear and regenerate all on the future visit…. right? I think to continue on this way.
Thanks for your precious support.
Hello!
For the 404 permalinke, please go to settings > permalinks and click “Save Changes”. That should be all that is needed.
The CSS method depends on your server setupm although most use file, it is what we use. As long as you’ve applied the patch you can use either.
If the issue persists, please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support experts will check it out and let you know.
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you, we look forward to helping you!
FYI, a backup was re-established, and one of your support guys helped not sure what brought us back to being whole, but I do want to mention we are not at the newest version so that tells me that I need to stay away from updating until I know its safe. Let me know, you are awesome and I am sure you will figure out what is going on! Current Version: 5.0.6 is the version we are now on
Hello!
Hmm according to your ticket you were on 5.1.1 and all was well. The update is good, all of our demo sites are running it.
From what I see in your ticket, there might of been a plugin conflict going on as he asked you to try and disable/reenable one by one to see if it caused any issues.
It must be something unique to your setup, but when I checked it was good. Either way, reply back in the ticket and we’ll gladly check it out and make sure you get up to date
Thanks!
Hello! I want to buy the theme but I am doubtful about the use. I work in an agency, when I buy the theme, do I have to buy one for each project? Or do I buy 1 and can I use it on multiple projects?
Hello!
Thanks for the inquiry
Yes one purchase is good for one site, however all premium themes here are like that. But if you think about it, when you build a client site, you get a fully featured starting theme for $60, most people work that into the price for the client. The theme can do pretty much whatever you need, check out our demos to see some of what it can do. https://avada.theme-fusion.com/demos/
Let us know if you have further questions!
HI ,When I add content under header the header is on the top of the content on smart phones. Please look here https://www.tracgrabber.com/new-home/
Hello!
this appears to be padding/margin issue and probably in %, which is why on desktop it’s fine, as it shrinks to mobile it becomes less and less.
Hmm on #main you have 0px top padding. Edit the page and look in the fusion options box under “Page” tab and add top padding here: http://d.pr/i/Hbof
Or you can do it globally in theme options > layout tab.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support experts will gladly help!
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you!
I tried that but it didn’t work. Also I tried to get the Grandfathered support….not sure how to get there. When I login to my theme-fusion support account there is no link to enter the purchase code that I got before the required date. Thank you for your quick reply!:)
Hello @Jzschreib12
It appears some of your custom CSS is causing this, the transparent header should be disabled in mobile phones by default but that is not the case for you so please check your custom CSS inside Theme Options or 3rd party plugins as i am seeing this => http://prntscr.com/ekp46x
However if the issue persist do open a new support ticket and our team will gladly assist you with the issue, i have checked your support account and as per your purchase date you are not eligible for the grandfathered support unfortunately.
Please check this link on how to renew or extend item support -> http://bit.ly/1RIS2nj
Looking forward to help you.
Cheers
-Ammar
Hello Everyone
We are excited to introduce Avada 5.1! Check out the links below.
We are dedicated to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our support resources and ticket system to interact directly with one of our expert team members.
See What’s New In Our Latest Update!
The Avada Options Network
The Fusion Builder
Our Professionally Designed Demos
Industry Leading Demo Importer
Fusion Builder Elements Overview
Mobile Visibility System
Flexible Site Framework
Advanced Header Options
Responsive Framework
WooCommerce Design Integration & Demos
bbPress Design Integration & Demo
Events Calendar Design Integration
And we have many more amazing features coming in future updates that are free to any customer who has bought a license.
Thank you, we look forward to helping you!
ThemeFusion Team
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Can you tell me 1. where to add custom code and 2. what custom code to add to put the word “MENU” after the burger bars on my site?
Hello!
You can add custom CSS to theme options > css field. Tracking code and space before header in theme options > advanced > tracking code.
If you are adding deeper customizations, like PHP/Js, etc … you should be making a child theme, for which we provide a starter child theme in the main full package download.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support experts will gladly help!
Click Here To Create An Account & Get Avada Support
If you have bought Avada before September 1st 2015, then we (ThemeFusion) will Grandfather you in for free support Just go to our site and submit a ticket and it should go through. Read more about it here: https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thank you!
Thank you – that answers my first question, but not the second. What is the specific line of CSS I should add in there to make the word “MENU” appear after the burger bars?
I do apologize, I completely missed that.
That is outside of what we can provide here, as it’s not an easy css fix from what I know. However, you can submit a ticket on our site and our support team can check it out, it may be easier than I know. our team of experts work through tickets, and we manage mainly pre-sales and basic questions here.
Click Here To Create An Account & Get Avada Support
Thank you, we look forward to helping you!
I need help someone! The update broke out site COMPLETELY, and the directions were followed perfectly, there are missing items from the new files for the latest update see your plugin folder, we are now out of business for two days, and no one has helped us, two tickets sent yesterday with only one answered with no help just did you update properly? This is not an acceptable answer since I have been using this theme since 2014 and nothing like this has EVER HAPPENED. I need my client to be back in business please help me regarding shultav.com. I apologize for posting here but no support has been offered and I cannot afford to have my clients who solely rely on their website for leads to be down any longer. I beg you to please help
Hello!
We’re sorry this happened, and you do not need to beg us to help. We have been doing this for 5 years, and take every customer with all seriousness.
We ask those questions because that is what we see. They are acceptable answers because each update has different things in it, and we do not know you’ve been using it since 2014. We can’t see the history, I’m sorry.
There are two common things we are seeing that are causing users to think the site is messed up.
1 – cache not being cleared out fully. This includes browser, plugin and server cache. As well as resetting fusion cache which is here: http://d.pr/i/VnXR
2 – the update process which you have appeared to do, but just to be certain, you did delete the old folders and not replace correct?
Can you confirm you cleared out Fusion Cache?
I assume you have a ticket open, I will check that now.
Thanks!
In fact, our team has already replied and your site is fine. It appears not all files were uploaded, or some old ones were left on the server. That can cause all kinds of problems, but is not a theme issue.
Please reply back to your ticket if needed. I’ve checked myself, and your site is running fine, make sure to clear browser cache if it still looks messed up on your end. I’ve never visited your site, so it’s not been cached.
Also, nice site btw
Thanks
