Hi OliverBrownCreative! Pretty odd, no other users reporting this issue, have you the latest version of Uncode and plugins? Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Hi Rianling and thank you for appreciate Uncode! Yes we are working on a new update and we hope to publish pretty soon! Uncode is one of the top seller themes and there is no intention to stop the project. Let us know if you need more infos!

Hi LiezlS1, you can apply an icon from here, in the navigation label please insert the HTML code for empty space: http://undsgn.d.pr/iJQk/oDKwcEIo
If then you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Thanks so much for the quick reply

Hi LiezlS1 and thank you for confirm!

Hi! This is pretty odd! Uncode is one of the top seller and it’s severely tested. Anyway don’t worry. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Hi jnatyshen and sorry for delay! Please have a look at this: https://support.undsgn.com/hc/articles/213457309
If then you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Hi MotionRunner and thank you for rate first! Yes right now you can only set automatic header title and it’s not possible to assign also an automatic sub-heading, anyway this is a great possible feature. We have thought about set the sub-heading with the excerpt, what you think? Would you like to send us a feature request? https://support.undsgn.com/hc/en-us/articles/213714949 This will be not part of next update that is quite ready but this can be a great new flexible feature.

Hi! This is most related to server performances anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Hi! Please have a look at this: https://support.undsgn.com/hc/en-us/articles/213459649

Thank you! I have a question, when I share the blog on social media through the icon given below, it does not show Images. Can you please tell me how can i bring images in social shares. http://gikson.com/index.php/2017/03/16/should-pm-narendra-modi-be-looking-for-a-new-finance-minister-2/

You need to install the free YOAST plugin, once installed you have a dedicated tab in each blog post to choose the Facebook and Twitter share image.

Hi francislau2099! If you have imported demo contents you have also the Coming Soon you see in the demo, you just need to connect this page in the Redirect option and all the not logged users will see the Coming Soon page: https://support.undsgn.com/hc/en-us/articles/213455729
If you anyway need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Hi Team, thanks. Yes, I did import the demo pages into our website but I found that the Coming Soon page has no code there. Could you please paste the code here for reference? Then, I can copy and paste it on my website. Thanks.

Hi francislau2099, this is a special template and the contents are inside the header of this page: https://support.undsgn.com/hc/en-us/articles/213459649
For any support necessities we kindly ask if you can use the dedicated Help Center! Thank you!

Hi Divyeshk! Sorry but it’s really not easy to understand in just words, if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

Thanks undsgn Our Issues Now resolved.

Thank you for confirm!

Hi freelarrigo, please note that support is only offered in our Help Center: https://support.undsgn.com/hc/en-us
When you import demo contents you also import all the contact form you see in the main Uncode demo. Anyway there is a module named Contact Form in the Visual Composer element list and you just need to connect a contact form created with the Contact Form 7 plugin, connect one of these forms: http://undsgn.d.pr/Muku/61rmx2Zt

Thank you for your answer…. my question now is… How do I connect the contact form. I had a look around, tried but couldn´t make it. HELP!

Just drop few lines here, this tiny wall is not for support, thank you! https://support.undsgn.com/hc

Hi freelarrigo, you just need to deactivate the Footer Widget area or create a custom one with the social icons: https://support.undsgn.com/hc/articles/214006005

That is the thing… how do I deactivate the Footer and how do I customize the social media links? Cheers!

Why you not use the official Help Center? Just login and submit a support request, there is a dedicated support team: https://support.undsgn.com/hc

Forget about that one… got it

Hi freelarrigo! Sorry for delay and thank you for confirm!

I’m trying the ftp now, lets see if that works.

Hi Tammetje1980! This is a limit from your host, Uncode is one of the Envato top sellers and it’s super tested and trusted, more infos here: https://support.undsgn.com/hc/en-us/articles/214006185
Please ask your boss valid logins to access support Help Center since we cannot help more here if you don’t have the purchase badge next your name. I hope you can understand that we need also to respect the Envato rules for support.

Hi! No these are not options from the admin (we have not under also this simple settings to not bloat the Theme Options), anyway if you need dedicated support or some easy extra codes is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution! Thank you!
https://support.undsgn.com/hc

so is this done in the source code?

.row-breadcrumb{
background-color: red !important;
}
.row-breadcrumb .breadcrumb-title{
display: none;
}
.row-breadcrumb > .row{
padding: 18px 36px;
}

Support team notifies me that they have replied your ticket now but the provided FTP logins point to an empty folder.

Thank you for your responses. I checked and wrote back. I wait with hope …

Thank you for confirm! Let us know!

Hi Tammetje1980 and thank you for interest!
Yes confirmed you can create a test environment and then move to the final stage when ready.

Ok, thank you for your quick response!

Hi Robynabc! I think you have some issues or some wrong settings, does this happen from the Uncode installation? Anyway have you opened a ticket in our Help Center so support team can check for you?

Just tell me how to change the CSS this is a CSS problem. You make getting answers to problems too difficult. As much as I like your product, I don’t like the way you make it hard to find answers because of the theme forest support charging for more support.

Hi! Sorry but we really not understand the problem you have. Please note that it’s not easy get possible issue just in words. We ask users to use the Help Center so we can check installations privately. We don’t understand why you cannot open a ticket in our Help Center, you support period is valid and you can access it. You ask about some CSS but we cannot understand what CSS you need without a check to your site or at least a screenshot
Apart the assistance please note that you are talking about the official Envato rules for support for all themes, these are the Envato policy for support, it’s really not possible expect to buy a product and have lifetime support. At least send a private message and include your site URL: https://themeforest.net/user/undsgn

Hi diablito89! We are sorry you have this problem but this is really not related to Uncode. Please first note that Uncode is one of the Envato top sellers themes, this mean it’s severely tested by Envato team. Second these are just Javascript files, nothing that can contain possible vulnerability codes like PHP files. This tool (sorry but I never heard about this) report that the problem is long string “Too low entropy detected in string [[’.menu-wrapper.menu-sticky .menu-container .row-menu-inner, .menu-wrapper.menu-hide-only .menu-contai’]] of length 119 which may point to obfuscation or shellcode.”, a long selector cannot be a cause of malicious code injected on your site. You can also verify some random showcases website to understand that this is something that unfortunately happen on your host. I think you should contact your host and ask more detailed infos, the problem is that it’s not common that someone access your file system and insert malicious code on your site. Let us know!

Hello, thank you for the speedy reply – I’m glad to hear theme is secure will push host provider then. Regards,

Hi diablito89! Don’t worry about the theme, the problem is that someone is able to access the JavaScript files (that are just static files), let us know when you have a feedback from the host, they should prevent these accesses.

Hi! This is a default from WooCommerce, the description is in the tab module while the excerpt is inserted at the top.