Hi @pwascheul,

thank you for your interest in U-Design theme.

To your question, the ThemeForest.net “Regular” license allows only one website/domain per license, so for each additional website/client you would like to use the theme you would need to purchase additional license. More on that:
- https://themeforest.net/licenses/terms/regular
- https://themeforest.net/licenses/faq

I hope this answers your question.

Regards

Please email me and I’ll have a look. You can send me an email through my Profile page.

Regards

ok thank you

I see you just emailed me that it’s resolved. Please confirm that the issue is resolved?

Thank you

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Hi,

Thank you for choosing the “uDesign” theme!

Please refer to the theme’s documentation, there is a plugin that comes with the theme called “U-Design WooCommerce Integration” which you are supposed to activate to make the two work together.

For future reference please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

yeah. it screwed

upload what? The theme? Just like any other theme, WordPress’ Appearance -> Themes section.

Regards

no i mean the demo content

Yes, once you purchase the theme and have a valid license you will be able to import the demo content.

Regards

Hi,

thank you for your interest in the U-Design theme.

Yes, all demo sites are available for import.

Regards

Posted this in the forum but no feedback yet. Ok I purchased it but was playing around and I clicked “reset to defaults” in the Udesign Settings and no longer see the sliders. How do I get them back?

Javy2626, please don’t post here once you posted in the forum. The forum is not a chat and we answer within a few hours and not on the minute. Check the forum your question has already been replied there.

Regards

Please refer to https://themeforest.net/item/udesign-responsive-wordpress-theme/253220#item-description__updates-history

Hi,

I cannot change the rules unfortunately, it is ThemeForest.net that sets the licensing policies and they state clearly that each Regular license of a theme whether it’s my theme or anyone else’s can only be used on one website:
- https://themeforest.net/licenses/terms/regular
- https://themeforest.net/licenses/faq
So, it is one license/purchase per website.

Regards

Thanks for quick reply.

Hi,

I cannot change the rules unfortunately, it is ThemeForest.net that sets the licensing policies and they state clearly that each Regular license of a theme whether it’s my theme or anyone else’s can only be used on one website:
- https://themeforest.net/licenses/terms/regular
- https://themeforest.net/licenses/faq
So, it is one license/purchase per website.

Regards

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Hi @dgcebas,

not sure what happened, we need to further investigate. You shouldn’t be getting this permission error, could be server setup related issue.

In order for us to help you with this please post your question to the theme’s support forum where our support specialists can help you out. For your convenience, the direct link to the forums is: U-Design Support.

Regards

Thank you for the quick response!!

Hi,

Thank you for choosing the “uDesign” theme!

Please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Hi,

Absolutely, please post any support related questions to the theme’s support forum where our support specialists can help you out.

For your convenience, the direct link to the forums is: U-Design Support.

Regards

Glad you sorted it out so quickly. If you have any additional questions, please don’t hesitate to ask.

Cheers!
Andon

I see. Once the theme is purchased, future updates are free with that account, so unfortunately the way ThemeForest.net is setup only the owner of that account can have access to the theme that was originally purchased.
Since you’re not in touch with the person that purchased the theme originally, it’s impossible to get updates for that license. In general, it’s best for the person that owns the website to have purchased their own license of the theme, that way they will be independent of anyone maintaining their website for future updates or access to support forum since the purchase code is required to register in the support forum.

I think the Envato toolkit plugin has been deprecated by its author, so your best bet would be manual update as you have a rather old release. Once you update the theme to the latest release you will no longer need to do manual updates going forward, I added 1-click update feature.

Regards

If you have further question feel free to email me directly. You can send me an email through my Profile page.

How do I do the manual update if I can’t get the file? Do I need to purchase it again and reinstall it?

I just replied to your email.

Regards

Hi @rnrshop,

if you’ve purchased the theme before Sept. 1st 2015 then your support is “Grandfathered” and you should be able to access and post questions like full Members in the support forum. For your convenience, the direct link to the forums is: U-Design Support.

Regards

great! thanks Thanks for quick reply as well:)

Hi,

please email me to get to the bottom of this. You can send me an email through my Profile page.

Regards

Already there.

Great, yeah I saw an email but the names are different so I wasn’t sure

Hi,

please email me and I’ll help you setup. You can send me an email through my Profile page.

Regards

Thanks emailing now