Hi,

Can you please give us your site login details through our support system so we will try to do it by using the custom CSS code if possible.

Thanks

Thnx I did. What a great support for this great theme! Thnx!

Thank you very much for the kind words and appreciation.

Have a great day

Hi,

Thanks

Hi,

Yes, this is normal theme behavior. All the files which have _1 with them are your theme options and theme settings files of your site which you have made the changes in the site.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

First of all thanks for liking and using the Porto theme.

You can easily import the demo on your site from Porto >> Install Demo.

If you are not able to import the demo, then please contact us through our support system so we will import the demo for you. Also please tell us which demo do you like to import on your site.

Thanks

ok i got it thanks

Sounds Great!

Thanks for contacting us. Have a great day

Hi,

First of all thanks for showing interest in the Porto theme.

Yes, Our theme is fully responsive and support all devices. No, there is no any mobile app required to run the theme or site. It works on all mobile devices in default browsers.

Thanks

Hi,

Thanks

Thanks i solve that. Menu is only this tipe? i need a fixed menu on top and don`t come down when i scroll it

Yes, you can turn off the sticky menu from Appearance >> Theme Options >> Header >> Sticky Header >> Disable it.

Thanks

Hi,

Thank you very much for contacting us. We have not faced the issue that you are facing. Can you please contact us through our support system, So we can check and solve this issue for you.
Thanks

Hi,

Please go to Theme Options > Skin > Typography, Main Menu. You will find all options here, If you can provide us screenshot of the section where you are trying to make these changes we will provide you specific details too. Thanks

Hi,

Hi,

Sorry to say that you can not do that. There is no option in the theme to do it.

Thanks

Hi, I have emailed the same to your Theme Customization support email nicework125@gmail.com but haven’t got any reply.

Hi,

They will reply you as they are available or get your email. Please wait till reply.

Thanks

Hi,

I think you have purchased the old Porto theme which created by “Spyropress”. Please contact the theme author, we did not develop this porto theme. We have developed the porto theme with the author named “SW-Themes”.

So you have to purchase the new license for the new Porto theme. We have used the different framework and page editor in this new Porto theme.

Thanks for your time

Hi,

Can you please share the URL of your site where you are using this element on the page.

Thanks

Hi SW,

It’s stil on localhost but this is what i see with inspector:

<div class="aio-icon circle  animated fadeInRight delay-03" data-animation="fadeInRight" data-animation-delay="03" style="color:#ffffff;background:#cccccc;font-size:65px;display:inline-block;">
    <i class="Defaults-comments-o" />
</div>

If i add this custom css it doesn’t work.

.aio-icon.circle.animated.fadeInRight.delay-03 {
    background: rgba(255, 255, 255, 0.4);
}

Can you please share the correct css for that icon circle background opacity color?

Hi,

Please use this custom CSS code:

.aio-icon.circle { background: rgba(255, 255, 255, 0.4) !important; }

Thanks

Hi,

Please go to Appearance >> Theme Options >> Skin >> Custom CSS section and add this CSS:

footer-boxed {

margin-top: 0px !important;

}

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Thank you guys.

Hi,

We have not tested this paid extension yet with our theme and it’s not possible to guarantee 3rd party plugins/extension for us.

Thanks

Hi,

Can you please contact us through our support system so we will check your site and solve your issue.

Thanks

Hi,

Please make sure that you are using the latest Porto theme version 3.5.1 and also all plugins are updated?

If yes, then please purchase the support extension first then send your site login details through our support system so we will check and solve the issue but please first purchase the support extension, your free support period has been expired a year ago.

Thanks

We’ve had the latest porto theme version installed and there was no issue with any plugins. We’ve altered the porto themes CSS and believe we’ve fixed the issue. Thanks.

Sounds Great! that you have solved the issue by yourself

And please purchased the support extension to get more support in future.

Thanks Have a great day

Hi,

@MeaN , yes you are right, when you update the theme via FTP some files break during uploading.

Thanks for your time