28331 comments found.
I’m using WooCommerce as my ecomm engine. The Purchase page is the only one that doesn’t load a banner image that I specify in the Excerpt box. All other pages load an image. What am I doing wrong?
Hi there,
Please shoot us an email via support tab and we’ll get to the bottom of the issue. Make sure to include a link to your site.
Hello, I want to implement currency converter/switcher on the flatsome theme. Please can you recommend a plugin or ways on how to implement it. Thank you
Hi there,
You can use WPML to achieve this. To implement the feature, refer to https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/
Hi, I’d like to know if your WooCommerce Theme provides a Catalog mode, in order to not show the cart and payment process ? Thanks
Hi there, yes it does 
Hi,
instead of showing excerpt from original article, is it possible to display custom words on excerpt?
I am trying to create magazine style website and from lil reasearch I found that magazine sites sometimes put few custom words instead of excerpt taken from article.
Thanks in advance for your help.
Hi there,
Yes, this is possible. Add the custom text to the excerpt section manually https://codex.wordpress.org/Excerpt#How_to_add_excerpts_to_posts
thanks for the answer. One more thing, I guess you missed cybercitycats’ question (i saw it was posted 27 days ago).
As im also interested in how to remove [...] from post excerpt, can you please help on that as well?
Thanks again.
its been a while but i havent got the answers….can you please help me on this??
I am still having issues with the ux builder not wanting to load on any page but one. This has been four days since I submitted a request for assistance and no actual help.
Hello Jeremy,
I just checked our help desk and have noticed the team have already gotten back to you.
Hello! First of all I love the theme
My client’s website has a very wide navigation menu and on screen sizes less than 1480px it looks bad. How can I make the mobile menu appear on resolutions below 1480px? Thank you!
Hi there,
You will need a bit of customization to change the menu breakpoint
Hello, I was wondering if this theme would work with the Azon Authority plugin. Best regards, Quinten.
Hello Quinten,
Unfortunately, until now there is no official compatibility testing with that plugin. But, the Flatsome theme uses WordPress coding standards so any plugin that uses these same standards should work with our theme.
Thank you for the answer. They do state that it should work with any WooCommerce theme. Best regards.
Where do I go to have login AND register in the light box with the social media login options like in your demo?
Your demo: http://flatsome3.uxthemes.com/
Hi there,
Go to Theme Options > Header > Account and set the Login style to Lightbox.
compatability with woocommerce 3.0 ? can i be added to the beta testing group?
Hi Bruno,
We have a new beta version 3.3 which is compatible with WooCommerce 3.0. You can join the beta group from the “Help & Guide” in WP Admin.
that page is not accessible for me: http://i.imgur.com/bqSNjEi.png
can you invite me to the group? my facebook is facebook.com/onurb
or can you email the beta version of the plugin to bruno.crosier [at] gmail [dot] com
thank you
compatability with woocommerce 3.0 ? can i be added to the beta testing group?
Page spead loading problems
How i can speed up the flatsome theme?
As you can see below the flatsome theme makes a less requests and has less size than my previous theme, but loading speed is less.
php and web is not my programming profile and i don’t know what more i can do for speed up the site.
Thanks for your support!
Result for my previous themeTime:1.768s | Requests: 68 | Bytes In: 709 KB
https://www.webpagetest.org/result/161213_HD_NSC/Result with flatsome theme
Time: 2.672s | Requests: 49 | Bytes In: 678 KB
https://www.webpagetest.org/result/170321_E2_190M/And this is a result after a lot of custom optimisations of code – without optimisations a time of loading did over 5 seconds
PageSpeed Insights for mobile 68/100 (without optimisations 50/100 ) for desktop 87/100 (without optimisations 50/100 )
https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2F3d-kstudio.com%2F&tab=desktopHi there, try take a look at this article: http://docs.uxthemes.com/article/232-how-to-increase-page-speed
Of course i’m use a caching, lazy and optimize images.
And of course i turned on all default options for optimizations before starting change a code.
For example – banner and sliders ( before custom optimizations ) load all images, including invisible.
Here you can see what lazy-loading doesn’t work
https://www.webpagetest.org/result/170305_7H_WMJ/Size of page – 1,133 KB! Loading time: 3.191s
And after changing a code:
Bytes In: 709 KB | Time:1.768s
you should add vertical menu like AliExpress on the left side as these are very useful for an ecommerce store.
Hi there,
Place a feature request here https://uxthemes.canny.io/flatsome. This way, you can be able its progress.
FYI the Default Button Radius under Global Styles in the Customizer does not work.
Hi there,
I just checked our help desk and have noticed the team have already gotten back to you.
Attempting to simplify my question to get a straightforward answer:
Why are the demo sites for this theme scoring in the 60s range for Google PageSpeed Insights?
Or, if you prefer, why wouldn’t the creators of this theme publish demo sites that score in the 90+ range to show examples of fast load times?
Hello. What do you think about structured data (for example schema org)? It comes in the next plans?
Do you think there is a need to: @type WebPage, @type WPHeader, @type CreativeWork, @type WPFooter, @type SiteNavigationElement, etc?
Perhaps this is not necessary. Interested in your opinion. Sorry my bad english.
Thank you.
If you do not mind, there are a couple more questions.
1. On your demo did not see the “bread crumbs” element. For example, “Home page / Services / Service name”. Is there such an element in your template?
2. In the list of items on the page http://flatsome3.uxthemes.com/elements/ did not see the “price list”. For example:
Name of service …....................................... 1,000
Here the text of the description of the service
Another service …........................................ 2,500
Here the text of the description of the service
Is there such an element in your template?
Thank you.
Hello Hoolio,
1. We already have rich snippets integrated in the theme. Adding extra fields is a matter of personal preference, but it is not necessary.
2. Yes . Use the page header element in the UX Builder.
3. You can use the price table element.
Found a bug…
If you select the Dinners Club (should be Diners Club) from the Payment icons, it doesn’t show on the frontend.
I found the code that fixes this:
1.) Find /flatsome/inc/admin/options/shop/options-shop-payments-icons.php
2.) Find line 37… ‘dinnersclup’ => __( ‘Dinners Club’, ‘flatsome-admin’ ),
3.) The code should be ‘dinnersclub’ => __( ‘Dinners Club’, ‘flatsome-admin’ ),
Tested this code on Flatsome 3.2.5, and WordPress WordPress 4.7.3.
Thank you for letting us know . I will share this with the development team right away
Fixed for next version
Glad I could help. This is a default payment credit card when using Stripe, so I hope it helps a bunch of people when displaying their credit cards accepted. Thanks guys.
I installed the demo but it looks a bit different I do not want images
I just want to use the “fullscreen fashion” demo. Is it possible? Or should I edit it myself and make it similar?
Hi there,
You can select the fullscreen fashion demo preset in the setup wizard http://docs.uxthemes.com/article/185-getting-started
Hello when attempting to install the flatsome-3.2.5 I am having installation error.. wordpress is asking me if im sure i want to do this and to try again.
i am on wordpress 4.7.3–en
Hi there,
Seems your server is configured with low PHP settings. Please see this article on how to resolve this http://docs.uxthemes.com/article/199-are-you-sure-you-want-to-do-this-please-try-again
How can I get updates automatically go to a site of a client of mine.
Hi there,
Please install the following plugin http://envato.github.io/wp-envato-market/ and connect it to the Envato API.
Hi there,
Please install the following plugin http://envato.github.io/wp-envato-market/ and connect it to the Envato API.
Thanx for the reply. But with this solution, the customer sees all purchased items right? The customer must only see this theme as an update.
Hi there, you can connect directly with a specific item using a singe-use token & item ID.
Oh thanx i didnt know that.
Friends, good day! Two questions about product pages.
1. I’m using a template product-gallery-wide. And I need to not show the title of the product. I use remove_action( ‘woocommerce_single_product_summary’, ‘woocommerce_template_single_title’, 5 ); It works on all other templates. But for gallery-wide no. How can I fix it?
1.1. How can I remove the title of the product from the quick view.
2. Some products I have Out of Stock. For them, the Add to Cart button is shown but not available. How can I replace the button on the Block shortcode for those products?
Hello Rameer,
1. I am afraid this kind of customization is beyond the scope of the support services we offer.
1.1 This CSS should do the trick. Place it in Theme Options > Style > Custom CSS.
.product-quick-view-container h1{
display: none;}2. You will need to customize the theme to achieve this.
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