2000 comments found.
this is for shrubandco.com – I have updated to woo commerce 3.0 and I am having all types of problems. Also the logo isn’t showing up in the header. I tried to open a ticket but you are having server outages. Can you please take a look at this asap.
looks like issues are: hazel/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 3.0.0, hazel/woocommerce/checkout/thankyou.php version 2.2.0 is out of date. The core version is 3.0.0, hazel/woocommerce/single-product/add-to-cart/grouped.php version 2.1.7 is out of date. The core version is 3.0.0, hazel/woocommerce/single-product/add-to-cart/simple.php version 2.1.0 is out of date. The core version is 3.0.0, hazel/woocommerce/single-product/related.php version 1.6.4 is out of date. The core version is 3.0.0, hazel/woocommerce/single-product/tabs/additional-information.php version 2.0.0 is out of date. The core version is 3.0.0
Hello,
In latest WooCommerce 3.0 version, there are major changes, so we need to make it compatible for our theme. We will release new theme update after. In the meanwhile, please, downgrade WooCommerce to version 2.6.14 Thanks
Select
Hi there. I am having a problem where visual composer is displaying like this http://nuancecomms.com.au/wp-content/uploads/2017/04/Screen-Shot-2017-04-02-at-7.29.35-pm.png . I have followed the instructions regarding updating visual composer as per your faq and am running version 5.0, not sure why it is still displaying like this.
Hello,
This is normal appearance for Classic Mode. Try just to click on the Backend editor button and check if everything is working well.
Select
Hi , Does the template Hazel is already compatible with the plugin visual composer 5.1 version ? thx in advance
Hi,
We are working on new update where we will include new VC version 5.1 So, please, be patient until we release new version. Thanks
Select
i write you because i want to refund the theme because i can’t install it on my computer, so please contact me
Hi,
You are able to submit refund request though Envato Market, it cannot be proceed here.
Select
Hello! I am having issues with my parallax feature and my portfolio looking differently across web browsers. It is not working correctly on Chrome and Firefox.I have talked to my hosting company and cleared all my caches and have confirmed it is a theme issue. I send in a ticket with my account info and now it says your system is down. When can I expect a resolution? Thank you in advance. Roseann
Hi,
Thank you for contacting us. Our support system is back again. Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access so we could take a closer look.
Select
I want to use “Grid Builder” within VC, but I could not find the Menu for it. I contact VC support and the said Hazel has a code interfering with it or blocking it and you could send me a code to bring back the menu? Thanks
Hi,
Please, check this screenshot https://www.screencast.com/t/rke4zBR0Iv4b So, just go to wp-content\themes\hazel\extendvc\extend-vc.php and comment out lines for removing those elements.
Best, Select
Hi that worked mostly, I see the grid options in the add element menu. I just don’t see the grid builder in the WP Menu. I want to make custom links so I need the side menu right?
Hi,
On this way you are just getting this as element in VC.
Select
Hello,
I have a small problem on my web site, When i scroll my content climbs on the slider.
My theme is up to day.
Visual composer v5.0.1
Thx for your help
Hello,
Please, check this article in order to solve that issue https://select.ticksy.com/article/9560
Best, Select
Hi, I try this, but not working and my purchase code is to old for open a new ticket on the support. Have you any other solution ?
Thx
Hi,
Please, send us here your site URL so we could take a closer look.
Select
Hi,
Its https://www.les-bergers-du-seignanx.fr/ (bug only with chrome) Thx
Thanks. We have just investigate and you haven’t added custom css like it has been explained in our article.
Please, try to add this part of code:
.q_slider + .full_width {
position: relative!important;
}in Select options > General > Custom Code > Custom Css:
Select
That work !
thank you you save my client !
You are welcome!
I am trying to change the menu font/color. I went to Select Options – Header Footer – and changed 1st level menu style and saved the changes. It is showing the changes as saved, but on the page it is not changing anything.
Hello,
It could be you are using light/dark header skin on that page. Please, write on our support forum at https://select.ticksy.com and include your site URL with wp-admin access so our agents could take a closer look.
Best, Select
This happens with all the pages, how can I fix? Thank you
Hi,
We have just checked and from our side everything is loaded from the very first access of your site and all pages. May we ask to confirm this has been solved?
Select
Thanks, but the problem hasn’t been solved. if you view the page team-building you view the div with the button have the background colr dark gray and when you reload the page you viw the change backgrond. I chenged the browser but there is the problem Always.
Hi,
We are not able to reproduce that on our side. Try to go to Select Options > General and for Page transition set No animation and save. After, check this again. If the issue persist, submit a ticket on our support forum at https://select.ticksy.com/ and our agent will investigate.
Select
Thank you so we solved though unfortunately we had to give up the animation of pages that is the thing that characterizes the theme. If you find another solution in my opinion is definitely less penalizing, I tried to import the file into the custom.css header.php page by writing the html code <link rel = ‘stylesheet’ href = ’...... /wp-content/themes/hazel/custom.css’ type = ‘text / css’ media =’ all ’/> I obviously put the correct path, but even so it worked. Thank you and good day
Hi,
Glad to hear it is solved. For any other solution, we really need to take a closer look, if you submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access.
Best, Select
Been 2 days now and still no reply to ticket we posted: 1108830
Please advise.
Hello,
Your ticket has been assigned to our agent who already answered you. Please, check response on ticksy.
Select
To be fair you the ticket got a response after i posted here so to say they have already answered you is incorrect.
However thank you for the response.
We checked again and your ticket has been answered. If you still have any inconvenience, please, let us know. Thanks
You are welcome.
I replied to your response earlier.
Thanks.
You are welcome!
Dear Select Crew,
GoogleMaps is not loading when I get to a page via an internal link, but when I refresh it loads. Any idea why?
Greetings
Hi,
Try to go to Select options > General and there for Page transitions set No animation https://www.screencast.com/t/n3WGcCbc4Rf and save and check this issue again
Select
Wonderful – it works. Thanks a lot again!!
You are welcome 
Our hosting company does not yet have PHP 7. I recently updated the site from PHP 5.3 to 5.5 with no issue. When I try to go to 5.6 I receive a Internal Server Error on the site. Any thoughts on this?
Hi,
Our theme will work well on servers with PHP version 5.4+ There should be no problems. Please, check error log on your server with your hosting provider.
Select
I was told by my hosting provider it is not compatible with PHP 5.6. He said to update my scripts. Here is an example of one of the errors I was getting. 20170324T125711: www.jsmithinnovations.com/index.php PHP Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 19200 bytes) in /hermes/bosnaweb19a/b1034/d5.jsmithin/public_html/landing/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php on line 1772
Hi again,
No, this error refers to low resources on your server. Could you please try to increase these values or ask your hosting service to do that for you.
max_execution_time = 300memory_limit = 128Mupload_max_filesize = 128Mpost_max_size = 256MThat should be helpful in order to solved this error.
Select
Hi,
we’re interested in buying the Hazel theme for our portfolio website but I have one question. We prefer this single project page layout: http://demo.select-themes.com/hazel8/portfolio_page/art-design-blvd/
However it looks a little static with all the images on the left underneath each other in one column. Is it possible to make more layout variations here? (like 2 images next to each other, than one single column, etc…)
Second question: it’s probably not possible to choose a different project layout for every project?
Thanks, Bruno
Hi there Bruno,
Yes, you are able to add images like here https://www.screencast.com/t/R1Vt4xV9dTx in this portfolio type. But also you are able to choose custom template for single portfolio item https://www.screencast.com/t/xeD8RZWf and to enable VC to create your desired look on this single item.
Best, Select
Hello,
thanks for the quick answer.
About the example layout you gave us; will these images look good on mobile? Will they show underneath each other or next to each other? Could you give us a screenshot of this screen on a mobile phone?
Bruno
Hi, Bruno,
Here is how it looks on mobile https://www.screencast.com/t/EqKfn8FZSn But with custom css you could arrange this, not to be shown in one column, but two.
Select
Hi there – simple question, how do i switch from a ‘sticky’ header/menu to a fixed one to stop the menu changing when scrolling? Thanks!
Forgot to add – by this i mean the menu to remain scrolling with the page but without it changing size when you reach the top.
Hi,
In Select Options > Header you are able to choose desired Header type https://www.screencast.com/t/8Qpx2Vs2
Select
what is the best way to find out if I am updated to current version? Is there a way to tell in the download files what version it is? Thanks
Hi,
Latest version of Hazel theme is 3.5 Just go to Select Options and on the top you’ll see the version you are using https://www.screencast.com/t/Hc0K60rq0H
Best, Select
Thanks!
You are welcome!
hi!! after a lots of tentative, I installed your theme but i don’t know if i installed it well because i can’t choose the layout
Hi there,
Please, write on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access so our support agents could take a closer look.
Select
i prefer written with private email
Just make your ticket private.
A short question: Are the photos included in the theme? If not : where can I purchase them?
Hello,
Thank you for taking interest in our theme.
When you import our demo content, you are getting whole content including media files on your installation. Since images are authorized, if you want to use those on your live website, you should purchase your own licences for images on ShutterStock, since we bought most of our images there.
Best, Select
Thanks!!
You’re welcome!
Is there a way to have a three column masonry blog layout WITH sidebar. I can’t see an easy way to make it three column and keep the sidebar?
Hello,
It could be done with modification of our code. In that case go to theme folder/js/default.js and find this function initBlog and change number of columns https://www.screencast.com/t/oEshsvcOpF Then, save this file, and copy whole code from it, into some tool for code compression, such as https://jscompress.com/ and code that is output paste into default.min.js Then copy both scripts on your server. Also, you should add this part of code @media only screen and (min-width: 1000px) { .blog_holder.masonry article { width: 32%!important; } }in Select Options > General > Custom Code > Custom Css. We hope this would be helpful to get desired layout and for any further assistance, please, write on our support forum at https://select.ticksy.com/
Best, Select
Both Layer Slider & Visual Composer plugins are prompting for updates. No purchase codes are visible w/in the license txt files included w/in the theme docs. Do I need to purchase both of these plugins in order to update them? – or are the codes located somewhere else to complete the update?
love the theme - THX K.
Hello,
When it comes to Layer Slider plugin, we have bought extended licence for the included plugins such as Layer Slider or VIsual Composer. We will provide updates of the plugins with the theme updates, as we are not allowed to share extended license key we had to purchase in order to include plugin with the theme. Your plugin is legal and ready to be used as soon as your install/activate the plugin upon theme installation. You can ignore the messages for further activation you’ve got in your admin area.
Glad to hear you like our theme.
Select
Demo import freezes. Please help!
Hi,
Please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access so our support agents could try to do import job on your behalf.
Best, Select
