28319 comments found.
UX Builder not working. keeps loading… what should I do??!
Hi there, sorry to hear you are having issues.
Please check this out http://docs.uxthemes.com/article/202-missing-customizer-or-ux-builder. If you are still having issues, please shoot us an email via support and we’ll look into it.
Hi, Can i translate the website in chinese/french/english with wpml ?
Yes you can 
Hi, I have problem if I open my website in mobile version there are strange displacement of active fields. For example (you can see on printscreen) if I want to write something to search for I can see only down half of text. Similarly if I click to some button it works fine but after click (on touch screen) there appear blue rectangle (as when you click somewhere) but it apperead a bit higher. http://i.imgur.com/b3KM3rL.png Do you know what is problem? Thank you
Hi there,
Please shoot an email via support and we’ll check it out.
Hi there,
Please shoot an email via support and we’ll check it out.
Hi, Can you tell me why we are not getting WP dashboard notices that updates are available?
Hi there,
Install the Envato Market plugin http://envato.github.io/wp-envato-market/
Dear, I would like to configure PHP version 7.0.17 Is this possible, is your work compatible with PHP 7?
Thanks in advance. Toni
Hi Toni, yes it is
Hi there,
Please, how can I enable comments on single portfolio page ? I ticked “Allow comments” but comments don’t appear.
Thank-you
Hi Thierry,
This seems like a bug. I will share this with the development team right away.
Greetings! I have some pre purchase questions: - I have noticed your theme is far from being validated through w3.org (30-40 errors on each page). Can you confirm it won’t lead me to further complications in future? - May I buy additional support in terms of consulting? Like premium support for “something went wrong” – panic button? Thank you for making wordpress better!
Hi there,
The theme works quite well and it should not give you any problems. And yes, you can purchase support and reach out in case of any problems.
up-sells grid
Hi there,
What seems to be the issue?
Upsell sidebar (Grid) not working here is the screenshot https://www.screencast.com/t/lD9tEGpn
Hi there,
Thank you for noticing. I will share this with the development team right away.
any updates?
This will be fixed in next version of the theme
is it included on the theme version 3.3.3 ?
Hi, I am using WPML with flatsome and i have also multi currency my issue is that when i using your search element in Hebrew language, it still display the price of the products in dollar, even when it is in shekels.
Can you please suggest me what to do ?
https://ibb.co/cXaDaaPlease shoot an email via support and we’ll look into this. Could you also reach out to the WPML team and see what they can dig up.
My products are in more than one category. Can I set which category path will appear in the breadcrumb of the product page?
Hi Freddie,
Yes, you will need to make one catefory primary. The product’s breadcrumb will take this in the path
How am i set primary category?
I set primary category with Yoast but breadcrumb is not changed.
I’m sorry but this is currently not possible with WooCommerce. WooCommerce does not support the Yoast primary category option.
Is there anyway for changing product breadcrumb? Before i asked flatsome support they said me that i can change it with YOAST.
Good day! In the settings of product page is available only upsell and related products. Where is the output control crosssell products? I need to display them in the basket, but directly under the product. Thank you for your promptness.
You will need to edit the theme to achieve this. The position of the cross sell items is defined in flatsome\inc\woocommerce\structure-wc-cart.php
Hello UX-Themes,
On the ‘About Us’ page, the letter ‘P’ cannot be deleted from the name/title.
For example: Pjane Gray – Ppublic Relations.
Is there a fix for this? Thank you for your time.
Hi there, it’s fixed in next version It’s just a bug in UX Builder, so there should be no problem to just save with the P in front. It will display correctly in front-end.
Ah, thank you for your help. It was fine after I clicked update. Look forward to your next update and keep up the great work!
The search bar shows products in the dropdown but when you click enter instead of clicking a product it says no products found
The issue is resolved in the next update. Please keep on the lookout for the release.
It was actually caused by the plugin Relevanssi. No issues here!
Thank you for letting us know
Following up on wpreads question: when will we be able to use Font Awesome with this theme?? I’ve already downloaded their library and placed the appropriate files in the css and fonts folders. Please added the link rel code to the header.php file. What have you guys done on you rend to get this working?
Plus* not Please
Hi there,
I am afraid I cannot promise a release date. You can follow the progress of the feature here https://uxthemes.canny.io/flatsome/p/font-awesome-for-icon-box
remove items in cart not working, What should I do => http://prntscr.com/eqk71c
Thanks
Hi there,
Send you your website’s URL via support and we’ll look into the issue.
has been sent, thank you so much
Hello, is it possible to use attributes to create a menu? For example, in the main menu, the drop down will be “shop by color” which will be pulled from the attributes? Thanks
Hi there,
You will need a bit of customization to achieve this https://docs.woocommerce.com/document/using-custom-attributes-in-menus/
hello! Something strange happen with Portfolio Filter, it not working correctly , it show me not included post is category, or do something random things) clean site, shortcode in new self block.
URL: http://mikekostunin.ru/ Please, help!
Hi there,
Please shoot an email via support and we’ll look into it
Hi i would like to change the order in a shortcode, so that the title is first and the image is second, the path is: PATH : /flatsome/inc/shortcodes/blog_posts.php i tried to copy that to my child theme but it is not working and i don’t want to edit parent template. it would just be invert the order from thanks a lot, great theme.
Hello Jose,
To successfully override a shortcode, you will need to write a filter to remove the shortcode from the parent theme and then add the same shortcode in the child theme with your own function.
Hi, I think this would be a great feature…. Making live search compatible with Relevanssi plugin (https://wordpress.org/plugins/relevanssi/) its help a lot if custom taxonomy is used like yith_brand and product attributes. Thanks.
And Can you please fix the bug related to tabs and lazy loading its like super important to me.
Currently I am using Dave’s Live Search (https://wordpress.org/plugins/daves-wordpress-live-search/) to fill that gap….
Hi there,
You can place a feature request here https://uxthemes.canny.io/flatsome. I will ping the development team in regards to the bug.
Hi, Dear Author, to make my website look more professional I need to make the Sidbars Sticky. I could not find any info in documentation regard that. Is it possible to have sticky sidbars with this the Flatsome Theme? Many thanks
HI there,
I am afraid that is not supported in the default template. You can place a feature request here https://uxthemes.canny.io/flatsome
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