85 comments found.
I am trying to make the portfolio items link to their post page instead of popping up in a lightbox, is there a way to do this or is there a location I can edit the back end files?
Hi,
Thanks for purchasing. I’ve noted down this and reported to our developer to be added in the upcoming update.
Best Regards
Thank you, also there seems to be a bug when you add more than 3 images in the hero slideshow element, it skips pictures and really only shows 3, I’ve tested this with the demo theme without any customization
Sure, could you please open a ticket here : https://9theme.ticksy.com Our support staff will help you out with your questions 
Cheers !
Okay thanks will do, although it seems the site might have an issue right now: Unable to connect to database [Connection refused]
Yes, there has been some temporarily hosting problems within the ticksy system. We’ve reported to their team to find a solution. It’ll be fixed asap. Till the database issue fixed, you can post your questions here : https://themeforest.net/user/ninetheme-support
Cheers !
Awesome thanks!
You’re very welcome
Have a great day !
Cheers !
If i buy this theme does it include all the templates or just one?
Hi there,
Once you purchase Exline Wordpress Theme, you got all the layouts included into the package.
Best Regards
Sweet thanks
You’re welcome
Have a great day !
Pre-sale-question: I like the theme a lot, the thin lines and the minimal design. Is it possible to use the theme as a normal website and not as a one page? Thanks, Daniela
Hi Daniella,
Yes, sure. You can use the theme for both one-page and multipage websites.
Best Regards
Is it possible to create a multipage site with the theme?
.
Hi,
Yes, you can create pages as many as you want.
Best Regards
Thank you for this perfect design. I have two questions. How i change the colour from the Logo and how i can change the name from the loader. The first loader. I cant change the name Exline. Please help me. My Homepage is www.onecipe.de
Hi,
Thank you for purchasing. Pease open a ticket on our support system https://9theme.ticksy.com. Our support team will help ypou with your problems.
Best Regards
Thanks
hello, i’m planning to buy the theme just I want to make sure that the slider and its connected points is customizable. can we reduce their number?
thank you for your help
Hi,
First of all, thank you for you interest. Yes, you can customize all the settings for the particular ground slider in the js file.
Best Regards
I have made a ticket. For some reason i cant download some plugins including visual composer, revo slider, price tables and envato theme auto update. i get this error Download failed. cURL error 7: Failed to connect to envato.github.io port 443: Connection refused
Hello, I recently acquired the theme and am experiencing a problem, in the documentation it informs that the icons that we add in services are in these two links (https://icomoon.io/#preview-free) (http://fontawesome.io/ Icons /), but I’m using it on my site and they do not work, how do I? Follow the site: http://www.arquivo.10x21.com.br/
Hi,
Please open a ticket on our support system https://9theme.ticksy.com. Our Support team will help you with your issues.
Best Regards
Pre purchase question. Can i get exactly this demo http://dexifly.com/exline/index-3.html#
Hi,
Sure, you can get the exact demo. There is one click intaller entagrated into the theme. You’ll get the same demo within minutes. Besides, our support team will help you witht the installation, if demanded.
Best Regards
Ok, Thanks, i’ll purchase
Hi,
You can check this following as well : http://www.demo-ninetheme.com/exline/frontpage-slideshow/Have a great day !
Hi,
I have tried to use the item support, but cannot submit.
The mobile menu of my wordpress with Exline theme cannot work. please advise.
My website is http://biz.boxithk.com.
Thanks so much
Hi,
Sometimes, there might be some maintenance issues within the Ticksy system. In case of facing such a problem, please keep trying for a several times. https://9theme.ticksy.com
Best Regards
Pre-purchase question: is it possible to use the particle system inside Slider Revolution or just in static images inside Visual Composer? Thanks in advance!!!
.
Hi,
First of all, thank you for your interest in our Exline wp theme. Well, we used the in static images inside Visual Composer, not Slider Revolution unfortunatelly.
Best Regards
Hi I am installing this theme for my client. However, when I am about to install the demo data. this error appears: Sorry, there has been an error. This does not appear to be a WXR file, missing/invalid WXR version number – please help
Hi
Please read docs and open a ticket on our support website please
Best regards
Hi Icons not working on under services
Please open a ticket
Hey dudes, I opened a ticket – no response so far but hope to get some answers soon… Following your guide, but page wouldn’t go past loading screen in the beginning. Any ideas how to fix that?
Hi
I’m sorry for delay and problem, replied
Best regards
Thanks for the fast feedback, I got it to work now
have a nice day
Hi, I am almost done with all but I have some issues, opened a ticket, waiting for reply.
Hi,
Our support team replied the reported questions Our response time, normal circumstances, covers one business day or less
Best Regards
Thanks for all the help, much appreciated.
Hi,
You’re welcome
Have a great day !
Somebody needs to respond to ASAP, dont really know what is going on. My icons are not showing and the website is all messed up. I already opened a ticket.
replied
Thank you
you’re welcome
the slider is not loading on mobile
Hi
Please open a ticket : https://9theme.ticksy.com/
Where can I find the slider like the blue on in demo? Thanks
Hi
Please open a ticket : https://9theme.ticksy.com/
The theme is crashing wordpress over digitalocean
Hi
Please open a ticket : https://9theme.ticksy.com/
Amazing theme, Good Luck With Sale 
thank you
Hello, is the particle effect controllable / changeable like the particles.js website: http://vincentgarreau.com/particles.js/ ?
Hi
You need to change options on the JS file and details : http://jnicol.github.io/particleground/
Best regards
