Yes, we are working on it and will release the updated theme today or tomorrow morning.

Thanks

please hurry my entire multisite is not functioning properly

Hi,

I think you are uploading the wrong zip file. Please upload the porto.zip file only on your site, not the complete theme package file which you have downloaded from ThemeForest. If your issue not solved then please contact us through our support system with your site login details and FTP login details then we will update your theme and all plugins.

Thanks

Hi,

Please use the Video Player VC element for add the embed Youtube video on your page. If your issue not solved then please contact us through our support system so we will solve your issue.

Thanks

I am using the Video Player VC element !! The issue remains.

OK, then please contact us through our support system so we will check and solve your issue.

Thanks

Hi,

Have you purchased the Porto theme? If yes, then please contact us through your theme purchased account to get the free support of the theme.

Thanks

Yes. I will – no problem Hear from you soon.

Yes, we are working on this issue and will release the updated theme shortly.

Thanks

Hi,

Please read the article here: https://docs.woocommerce.com/document/change-add-to-cart-button-text/

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Yes, we will release the updated theme with new woo 3.0 in next couple of days.

Thanks

Hi,

I hope you are doing well. Just saw that you have left the 1 star for the Porto theme. Can you please change it to 5 stars because you have got the best and fast support every time when you face any issue on your site. Actually, We are experiencing higher than normal Tickets/comments volume and apologize for any inconvenience.

We have already told you that our latest Porto 3.6 version is compatible with Woocommerce 3.0.3 version and we are working on the theme update and will make the compatible with 3.0.4 version of Woocommerce. And for the wishlist bug, we have checked the theme already but did not find any issue in the theme that is why we have asked for the site URL and contact us through our support system, without debugging your site How could we tell you the solution to the issue? I hope you can understand it and change this 1 star rating to 5 stars. We are willing to help you and requires your cooperation.

Thanks Have a great day:)

Hi,

If you are using the child theme then you have to update only parent theme and the procedure of update the theme is defined here: http://newsmartwave.net/wordpress/porto/documentation/#update

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

Please read the installation process and server settings for the theme here: http://newsmartwave.net/wordpress/porto/documentation/#install

If your issue not solved then please contact us through our support system so we will check and solve your issue.

Thanks

Thank you! I love you

If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for your love for Porto WordPress Theme.

Hi,

Yes, we are working on the Woocommerce update as well and will release the updated theme with latest Woocommerce in next couple of days so please wait for a while.

Thanks

Does the update which was released today, 5 April 2017, resolve these issues?

No, we will release new update theme in next couple of days.

Actually, Ultimate Addons for VC plugin is not updated with latest Woocommerce that is why it is creating the issue with our theme. Please go to Ultimate >> Modules >> Turn off the Woocomposer Module and save it. Then you will be able to edit the products. http://prntscr.com/et27ti

Thanks

We will update in next theme update.

Thanks

Hi,

I suggest you please wait next couple of days, we will release the updated theme with latest Woocommerce templates.

Thanks

Hi,

We will release the theme with Woocommerce 3.0 in next couple of days.

And Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

These warnings are coming because you have not updated the theme plugins. Please go to Porto >> Plugins >> Update all plugins but not Woocommerce plugin.

Thanks

okay that fixed the errors. But the right side menu still has no style to it. and it’s the same menu has the left side . confused. do you guys need the log in to fix this issue?

Yes, please send us the WP admin login details of your site with your issue in detail so we will check and solve your issue.

Thanks

k, thank you! Can you consider a more custom 404 page layout in some future update please? So that it’s a page, not a block that can be fully customized? It’d be a really nice feature to have.

Hi,

I have submitted your idea as a feature request to our team so that they can consider for future updates.

Have a great day! Thank you

wonderful, thanks!

Hi,

First of all thanks for using the Porto theme.

I think you are using the older version of PHP. Please use the PHP minimum 5.4 version. If your issue will not solve then please contact us through our support system so we will debug your site and solve your issue.

Thanks

Hi,

I think you are using the PHP 7 version. Can you please change your PHP 7 version into PHP 5.6 because Ultimate Addons for Visual Composer did not support the PHP 7 version. So please before installing the Demo change the PHP version and after install the Demo you can revert back to PHP 7 version for the fast speed. I hope PHP 5.6 version did not create the problem for you.

IMPORTANT: The included plugins need to be installed and activated before you install a demo. Please check the Porto >> “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red.

Thanks

Hi,

I think you are using the PHP 7 version. Can you please change your PHP 7 version into PHP 5.6 because Ultimate Addons for Visual Composer did not support the PHP 7 version. So please before installing the Demo change the PHP version and after install the Demo you can revert back to PHP 7 version for the fast speed. I hope PHP 5.6 version did not create the problem for you.

IMPORTANT: The included plugins need to be installed and activated before you install a demo. Please check the Porto >> “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red.

Thanks

Hi,

I think you are using the PHP 7 version. Can you please change your PHP 7 version into PHP 5.6 because Ultimate Addons for Visual Composer did not support the PHP 7 version. So please before installing the Demo change the PHP version and after install the Demo you can revert back to PHP 7 version for the fast speed. I hope PHP 5.6 version did not create the problem for you.

IMPORTANT: The included plugins need to be installed and activated before you install a demo. Please check the Porto >> “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red.

Thanks

Hi,

Yes, you may proceed to update the Woocommerce plugin if you want to. But I suggest you that please update the Woocommerce plugin after the theme update will release soon with the Woocommerce updated plugin.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Yes we will be renewing support. Can you please indicate when the theme will be updated with WC3.0? We need to decide whether we can wait, or when to proceed with the update.

I am not sure about the exact date but it will be in next week or so.

Thanks

Hi,

Please go to Admin Panel >> Ultimate >> Google Map >> Insert the API key. But this option is available only in the latest version of Ultimate Addons for VC.

API key is: AIzaSyCQTdg-t02vZo1xhRaMhUVktE_xWOni_mw

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Thank you