380 comments found.
I have been trying to contact Customer Support, but i lost my password, when i try to recover it, there’s no password recovery email in my inbox or in the spam folder. I need to know this:
When i use the module “Portfolio Items” it shows “Enter Portfolio Terms” i can’t find anywhere in the documentation or in forums what the “terms” are, can i choose here just to show one of my categories? That’s what i need to do, but i can’t seem to contact support
Hello, please i need support urgently
Hi.,
1 ) We have sent a mail with forum login details. Please have a look.
2 ) Sorry for the inconvenience, under the “Terms” field you can enter the portfolio category id which are do you want to display.
http://prntscr.com/etfvn5 , http://prntscr.com/etfvr3Note : To find a category id,
1 ) Mouse Hover Method
Just login to Dashboard and navigate to Portfolio > Categories. Just hover the mouse on the category items and you can see the id value at the bottom of the URL. Just get the tag_ID value from the URL. Refer : http://prntscr.com/etfw7i
2 ) Category Edit Method
Just login to Dashboard and navigate to Portfolio > Categories. Get into the Category Page, click ‘edit’ link of the category, item and you can see the id value in the URL section. Just get the tag_ID value from the URL.
Refer : http://prntscr.com/etfwaj
Regards., DesignThemes Support.
Awesome!, thanks for your help.
Hi.,
We hope you had a great experience with our theme and support.,
Please take one minute to share your feedback by clicking on a rating below.
Kindly refer the attached screenshot : http://recordit.co/YqdTBuEJRm. Hoping for a 5 star rating from your end 
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Thank you, we look forward to helping you!
Hi, look what happen after activate all plugins: http://celianahasgarcia.com/
Hi!.,
Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Perfect. Just sent! Thanks !
Would you have please a preview of when this can be fixed? Thanks
Hello, please, we need an update on this issue, any status?
Hi.,
We are ready to help you.
When we have visit your site it causes the nocache_headers() issue.
Refer : http://prntscr.com/et0njr
So, when we have tried to check your WP-config.php it has empty file. So kindly reconfigure the file and get back with us.
Regards., DesignThemes Support.
how i can set the slider thumbnail same as demo
Hi subu..,
Kindly refer the below given screenshot in order to set the slider and thumbnail image.
Step 1:- http://prntscr.com/es7e1i
Step 2:- http://prntscr.com/es7fcw
If you still find any difficulties, Kindly mail us your FTP and WP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes .so that we will check the issue.
Regards., DesignThemes Support.
Hello, i purchased the theme, but im having trouble making my revolution slider background image fit on mobile devices without it looking distorted, it looks fine on a desktop. if you could help me out please!
Hi carlos..,
Kindly refer the url and set the width as shown in the screenshot.
http://prntscr.com/epsqo2Regards., DesignThemes Support.
Hey there nice them interested in getting it but I need it for multiple languages like French and English is that possible and easy to setup thank you
Hi Sylvaindion.,
Thank you for your interest on our theme.
Yes, our theme is supports the multilingual site. So, using the WPML plugin you can easily setup the multilingual site.
<support>Regards., DesignThemes Support.</support>
I found this theme difficult to use to be honest especially setting up portfolio pages. I feel you have to really know your stuff with this theme I’m an amateur so it’s not really for me. I asked the support to log in to my site and help but they couldn’t log in for some reason or other The Demo looks amazing by the way it’s what I was after.
Hi Alansomersart.,
We are always ready to help you. But your site causes the 403 Forbidden access error.
Refer : http://prnt.sc/eecni6
It seems that it is your hosting server issue. So that only we can not visit your site. Kindly, contact your hosting team regarding the issue. And ask them to unblock the Indian IP’s or any security features.Our IP will be changing periodically – 103.207.13.2.
a) To the portfolio issue, if you have activated any third party plugins kindly deactivate the plugin and check out the issue.
b) To create a gallery page,
step 1: Get into Admin Panel > Pages > Add New.
Step 2: Choose the portfolio template under the page attribute option.
Refer : http://prntscr.com/eem1w1
Step 3: Then you can include those categories under the choose category option.
Refer : http://prntscr.com/eem26q
Still have any issue, kindly send us video/screenshot so that we will have a clear look form our end.
Regards., DesignThemes Support.
Hi there do you provide dummy content same as your sample site when I buy your theme?
Hi.,
Thank you for the interest in our theme and contacting us.
Yes, We have provide dummy content same as our sample site. For the images we give the dummy images you need to replace with your own images.
Regards., DesignThemes Support.
HI support team, I’ve purchased and installed your theme. Thank you! Could you please assist in helping me set it up as advertised i.e default setup as per http://wedesignthemes.com/themes/redart/ Would be great to customize the advertised theme. Currently i have a blank setup and have to create all from scratch to look like to advertised theme.
Thanks in advance
Hi.,
Thank you for purchasing our theme and contacting us.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/OR
Please follow the instructions in the below knowledge base link for import the dummy data.
http://wedesignthemes.com/support/knowledge-base/how-to-upload-the-dummy-data/If you found any difficulties to import dummy data or default setup as per demo. Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will import the dummy data for you.
Regards., DesignThemes Support.
Hi, Thanks for the assistance. I have succeeded in installing the demo content. Once the demo content has been loaded and i select the menu or header style, its not the same as the demo. I am also not able to activate the LayerSlider plugin.
Thanks for the support.
Best regards
I have come right with the header in customization. I just require assistance with the LayerSlider plugin . Thank you
Hi.,
Thank you.
For select the menu or header style : Kindly send us the clear screenshot of your issue. So that we can help you better.
For activate the Layer Slider plugin: If you need activation code for activating the plugin files from you dashboard. the dashboard shows to activate the plugin. If yes,
Your layerslider is already active. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
If anything else please send us the clear screenshot of your issue we will help you better.
Regards., DesignThemes Support.
Hi Support team I still have issues with the speed of the site. Nowhere near the speeds of the template. i have tried several times to “optimize” with W3 Total etc but not successful. Please assist
Hi Marco.,
We are configuring the W3 total cache plugin in your site. While minifying the css file we are getting internal server error. Please let us know your cpanel details so that we can check the server modules and configure the plugin correctly.
http://artsydee.com/wp-content/cache/minify/f54c2.cssRegards., DesignThemes Support.
How do I activate or layer slider?
How do I activate the plugins? The LayerSlider and VisualComposer report that they are not active.
Hi.,
Your Plugins are already active. You can just ignore that message in your dashboard. That message appears in your dashboard, you can get the latest version of plug-in files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the latest version of plug-in files.
Regards., DesignThemes Support.
Hi just purchased this theme and trying to access support but can’t seem to register. I haven’t received any email after entering my details? Purchase code is: ebde0d7e-382f-4e02-a96e-3d186d3130cd Thanks
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes along with your purchase code and themeforest purchase mail id for this theme. So that, we will update the detail and send to you.
Note : Please don’t post the purchase code in public forum.
Regards., DesignThemes Support.
Hello Author,
Good day to you, i buy the Red Art Photography | Art, Photography , and i try to upload it in my wordpress, after long time of activity of uploading there is nothing happen, it give me a message saying if i really w
Can you please give me or post here some simple instruction about the procedure of the installation? I hope that you give us choice to do it our self by giving a simple guide how to do. And not to ask always $50 , ftp login and other acounts login from us. it is not the way that we cant afford to pay, but at least you try your best to give a simple instruction of the installation.
hello Author,
I did manage to install it, and why i dont see exactly how i see in the demo version? i dont see those sample pictures and menus on the demo. my installation is not correct i think. can you please help me to make it exactly the demo version looks?
Hi.,
Kindly try the following ways to import dummy data.
Please follow the instructions in the below knowledge base link for installing the demo contents using the Unyson plugin.
http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/OR
Please follow the instructions in the below knowledge base link for import the dummy data.
http://wedesignthemes.com/support/knowledge-base/how-to-upload-the-dummy-data/If you found any difficulties to import dummy data, Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we will check it and import dummy data for you.
Regards., DesignThemes Support.
is there a way to remove the all button from the portfolio section on the home page and just have categories made?
Hi reema..,
Kindly get into your Dashboard > Appearance > Redart option > Layout > Custom CSS > Enable Css > Yes > Pasted the below given css code
.dt-sc-portfolio-sorting { display: none; }
Regards., DesignThemes Support.
Will that remove the images as well or just the label ?
Hi reema..,
Sorry for the inconvenience!!
Kindly remove the code that we have send before for removing the portfolio labels. Instead of it, try the option in the portfolio shortcodes.
Refer the screenshot given below:
http://prntscr.com/eed3mo http://prntscr.com/eed4bfRegards., DesignThemes Support.
I want to remove only the “all” section and photos associated with “all” and have just the categories I made with those photos being shown.
Hi.,
Do you want to change the filter like the screenshot http://prnt.sc/eeijq6 ? then get into the file path /wp-content/plugins/designthemes-core-features/shortcodes/shortcodes.php under the dt_sc_portfolios function comment and add the lines like the screenshot.
Refer the screenshot: http://prnt.sc/eeijcl
Regards., DesignThemes Support.
Hello there… I recently purchased your product, downloaded it, next tried to upload it onto my word press. I selected the “redart.zip” clicked the install now button then nothing happens. In the address bar, there is a blue progress line on the bottom of the address bar, It will go about 1/5 of the way and then stop. Please let me know what you think is going on… I’ve tried several times. I called my hosting company and they told me that at this point I should contact you… Looking forward to hearing from you…
Why am I being Ignored?
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Thank you so much!!!! I really appreciate you getting back with me and helping me with this issue. Your team is great! This theme is BEAUTIFUL!!!!! Keep up the GREAT work!
Hi.,
Thank you very much for your appreciation.
If you found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
We hope you had a great experience with our theme and support.
Note: If you like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever thanks in advance.
Please take one minute to share your feedback by clicking on a rating below.
Please watch this video to get a clear idea of rating a theme – http://recordit.co/YqdTBuEJRm
Regards., DesignThemes Support.
Hi there, great and nice theme! I am very interested in this theme, however I have some question before I purchase it: 1. Can I make a sticky menu beside the logo instead of the top menu which need to click the button to see ? 2. I want to sell things if I purchase this them, so I want to make it in ecommerce style, like put the cart, wishlist search bar icon on the right of the menu, and add some featured products on the front page. Is this possible? 3. Can I add mega submenu? I will appreciate if you can answer these questions, thanks! Have a nice day!
Hi Tom.,
Thank you for your interest on our theme.
1) Yes, you can enable the menu options besides the logo without clicking the button. We have a nine predefined header styles.
Refer our the screenshot: https://snag.gy/7OtUlj.jpg
2) Yes, our theme is integrated with woocommerce plugin, So you can enable the cart,wishlist and feature products option.
Refer the page link: http://wedesignthemes.com/themes/redart/shop/
3) Yes, you can easily use the megamenu submenu option.
Refer the screenshot: http://prntscr.com/eburno
Regards., DesignThemes Support.
Hi there again, Thank you for your answer! For the detail, I mean if I can add cart icon, wishlist icon, search bar icon in the right part of the menu? And is it possible to add featured products in a frame on the front page, like the FRAMES part displayed on the front page? On the meage menu, if I can change the background, or add an image in the forth column? Thank you! Have a great day!
Hi Tom.,
Thank you for your interest on our theme.
1) Yes, you can add a cart and search icon in the menu bar. But we do not have a option for a wishlist button.
Refer the screenshot: http://prntscr.com/ecpa5m
2) Yes, you can display the featured products. But you can not display the featured products with filter option.
3) Yes, you can add a background and images under the mega menu.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hi, I need your help! I installed your template in wordpress, but in the section woocommerce of product the etiquette Add Wishlist is in spanish.. why? if this installed in english.
Hi Antonioiannello.,
Kindly send us page link with some screenshot where you have the issue, so that we will have a clear look from our end.
Regards., DesignThemes Support.
Hi, thanks for answer! This is the link http://karmusart.com/product/a-peak-from-the-other-side/ The label in the product is in Spanish (Añadir a la lista de deseos) I wants the All labels in english (Add to Wishlist). Thanks for help me.
Mr. rsriram I really need your help…Do you can respond me please? I don’t see any modification on the website.
eeeeeeeeeyyyyyyyyyyyyy ARE YOU THERE??
Hi anton.,
Sorry for the latest reply. It seems that your comment has been missed in our helpdesk. Sorry again for the inconvenience.
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you get rid of it ASAP!!
Regards., DesignThemes Support.
Hi, is there any way to change the color of the sticky menu and use 2 logos, for header menu (light) and for sticky menu (dark). Thanks
1. For sticky menu color a). If you are using dark skin, you can change the sticky nav color on dark-skin.css, located @ “wp-content/themes/redart/css/dark-skin.css” in line no 28(approx) . Refer- http://prntscr.com/e85iyh b). If you are using light skin, you can change the sticky nav color on light-skin.css, located @ “wp-content/themes/redart/css/light-skin.css” in line no 28(approx) . Refer- http://prntscr.com/e85koq
2. Sorry. Changing 2 logos for normal and sticky is not possible with the present update. If you need, we can achieve it through theme customization @ $25/per hour
Regards., DesignThemes Support.
A week now and nobody can answer me about my problem and i submitted a ticket , is this what you call support??
Hi Reema.,
Sorry for the late reply. We have replied to your ticket. We do not have the option of setting the site title to that one page alone. You can change it for the whole site only. If you need it for single page, then we need to customize the theme. It would be a 2 hours custom work. We charge $25/hour for this custom work. Let us know if you are interested.
Regards., DesignThemes Support.
Can someone please assist i tried to submit a ticket and it wont allow me to register didn’t receive a confirmation email. All i need to know is how to change the site name for a specific page!!
Hi Reema.,
1) Just now we have sent the forum login details to your email. Please have a look at it.
2) Can you please send us a screenshot and page link of your query so that we can understand your query correctly.
Regards., DesignThemes Support.
Hi, when I download my theme I can see my layer slider. But now I can not see layer slider? Do I have to buy this plugin??
Hi.,
Thank you for contacting us.
The plugin is already activated and please ignore the message that is showing in your dashboard.
Please refer the Knowledge Base link : http://wedesignthemes.com/support/knowledge-base/how-to-update-the-premium-plugins
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
hi , is there a way i can change the site title on a specific page to be different from the overall site title. I’ve changed it to my title but i want another page to display another title from the overall main title.
Hi Reema.,
Please be more specific about your query with some screenshots where you want to change the site title, so that we can help you better.
Regards., DesignThemes Support.
