390 comments found.
Is there any way to hide, unpublish or delete the “team-members” page? I don’t need it, but it’s still there when I google my site.
Thanks
Hello,
There is no direct option to do this. But you can do this by custom code or plugin. Please contact us via our official support system at http://support.thememount.com/ so our team member will guide you on this.
Thanks, Bob
Thanks bhendo99
Hi,
Thanks for contacting us. Currently we are on vacation now. But our team members will help you on this. So please contact us via our official support system at support.thememount.com and send us details so our team member will reply you on this.
Thanks, Bob
Can video be substituted in on your layout in place of the images in or below the main nav bar? We have a video we would like to embed from YouTube at the top of our page. Is this possible with your layout?
Hello,
Thanks for asking. There is slider below Nav bar. The slider is created using Revolution Slider plugin and you can set YouTube video background easily. They are already providing option for this. So yes that is possible easily.
Thanks, Bob
Also the “Revolution Slider” plugin comes bundled with our theme so you don’t need to buy it.
Thanks, Bob
Hi, great theme! But there is a problem with links within the Mountain items. I try to add a link in the text editor and it just removes alla and keeps link only… Why? Thanks!
It works for regular links like http but not when adding javascript, in this case javascript:void(Tawk_API.toggle()).
Hello,
We are not sure what you are referring. We need more information on this. So please contact us via our official support system at http://support.thememount.com/ and send us more details with screenshot so we can understand it perfectly.
Thanks, Bob
Hello, I am having a hard time in reordering the mega menu items. I want to reorder the but when I reorder the first column and goes for the second column all the ordering of the first column gets messed up.
Screenshots: http://i.imgur.com/jHdKktc.png http://i.imgur.com/wC73u24.pngHello,
I checked and found that you are adding menu directly. I recommend you to use Custom Menu widget as it will be perfect to use for menu.
Also this is part of the Max Mega Menu plugin and we haven’t any control on this. But we are ready to guide you on this so the menu will be perfect as we already using it. So please contact us via our official support system at http://support.thememount.com/ so our team member will guide you on this.
Thanks, Bob
Please help me fix the speed of the website it’s really really really slow. Thanks
Hello,
Thanks for all the details. Please contact us via our official support system at http://support.thememount.com/ so our team member will guide you on this.
Thanks, Bob
could i customize the general width of Boxed Layout mode???
Hello,
We are following Bootstrap standard width structure. So it would set in all screen size. Also we like to know what you want to change. So please contact us via our official support system at http://support.thememount.com/ and send us a sample so our team will guide you on this.
Also please note that your support is expired.
Thanks, Bob
Hi there,
I am trying to make some category pages for my blog. I want to set them into 3 columns like my regular blog page which I have done. However, they seem to show a max of 10 posts a page. How can I change this so that I have 9 posts instead?
Please note that I am using Apicona rather than Apicona Advanced. I did try to migrate to Apicona Advanced but it made a lot of changes which I would need to fix.
Thanks!
Hello,
Please contact us via our official support system at http://support.thememount.com/ so our team member will look it and will reply you properly on this.
Thanks, Bob
Hi. I manged to solve it.
Thanks for the update. Glad to hear you solved it.
If you have any question, please contact us via our official support system at http://support.thememount.com/ so our team member will guide you properly.
Thanks, Bob
I’m afraid to buy your theme, something in my guts’s telling me “naaaah don’t do this”. When I look your demo it sceared me to buy your theme, it doesn’t look so clean, and I have the feeling that it’s full of bug, I just discover another bug in your revolution slider, the transition of the button or the text are not displaying properly, there’s like a break in the transition. I have the feeling that your theme is really heave and not coded properly 
Just by testing your demo with pagespeed or pingdom the result looks chaotic.
Is there here in the comments a really good webmarketer or webmaster who can tell me if the theme is worth it
Hello,
You can check our other themes if it will suits your requirements or not. Here is our portfolio:https://themeforest.net/user/thememount/portfolio
For the Revolution Slider, we are not sure which area you are referring. But still we tested this on our system and it’s working perfectly. Also all the animations are controlled by Revolution Slider and we are not modifying it with our theme. Also this is not break in the transaction but we intensely used that animation in the first slider buttons.
For the pagespeed and Pingdom, please note that we are using big size images for clarity so it will be shown as slow. Also we are using WordPress standard code structure and we are not modifying it. You can use some plugins for optimizations. Also we are already using minified version of all JS and CSS files.
Thanks, Bob
Look at that DoctorQuik who’s trying to make backlinks XD good try but the link is a nofollow link
Hello,
Yes you are right 
Bob
I am very lucky and very happy to have received your products from you, and I will continue to work with you for my other projects. We are very happy to support you with a focus on quality design solutions
Thanks for your great comments. Your comments encourage us for more quality support. Also thanks for 5-star ratings.
Thanks, Bob
Hey, great theme!
How do you create the portfolios to look like your in the demo. With the left siderbar, services on the left, etc. Thanks!
Hello,
I think you are referring Portfolio Category page like this:http://apicona-advanced.thememount.com/portfolio-category/cardiology/
This is dynamic page and you just need to create a new category with description and images in it. You can contact us via our official support system at http://support.thememount.com/scp/ and send us your site URL so we will guide you on this.
Thanks, Bob
Hello when I try to check your demo with google chrome the loading doesn’t stop and the page never displays, but it works with firefox, why ? if it happens with me that means it could happens with other people and I don’t want to someone leave my website because that problem. ( I didn’t bought your theme yet because of that error with chrome )
Hello,
Glad to hear you like our theme and planning to buy it.
We checked our demo sites and all is working perfectly. I think our server was down for some seconds and you loaded the site at that time. Also we are ready to solve problem as it comes with support.
Make sure you are using latest version of Chrome browser. Also some pages may be broken due to error in browser add-ons. So I recommend you to try to open our site in incognito mode. You can clear your browser cache and try again.
Thanks, Bob
Hello,
Thanks for your answer, but the problem is not coming from your server because, it’s still there, I still have an infinite loading with google chrome, and I have the last version.
I just tried with private navigation and it worked, the problem is due to what ? is there something in the page who’s in conflict with some chrome extension ? is it the loading option ?
ps : I don’t wanna a google chrome solution, I want a website solution, like that even with the extension plugin conflict (if it’s really the problem), everyone will be able to open the page.
Hello,
Yes you are right that the site should open with all addons or browsers. But we tested our site on five different pcs with different locations and the site is opening perfectly. So we need some more details so we can study it more. It may be country/region issue too.
Also we have two links for demo site. Here are links:
1. http://thememount.com/themebar/index.html#Apicona
(This is only HTML intro and not part of theme)
2. http://apicona-advanced.thememount.com/
(This is real demo site and this is the theme)
So if second link opens properly than the theme is working perfectly. If first link is not opening than you can ignore it as it’s not part of the theme.
If the second link is not opening properly than we are ready to check it but we need your help. If you are familiar with Chrome Console window than you can send us console log or screenshot with console so we can debug it. You need to contact us via our official support system at http://support.thememount.com/ and send us details we can find problem. Also if you are not familiar with Chrome Console than we will guide you on this. This is simple steps and will take just a minute to get it.
Thanks, Bob
Hello, sorry for the late reply, I can’t contact us by the link you gave me, I didn’t purchase the theme yet, and the problem is coming from the demo content who’s the second link not the first link. The log error that I have in the chrome console is : “Failed to load resource: net::ERR_BLOCKED_BY_CLIENT”
I can’t contact you* sorry your “contact us” disturbed me hahaha
Hello,
Our demo site is opening perfectly from all countries. Also we didn’t blocked anything by country wise. So the website should open perfectly.
We need more details on this as we are not sure where the error occurs. So please contact us via our official support system at http://support.thememount.com/ and create a new ticket (please write NEW in purchase code box) and send us screenshot so we can understand it perfectly.
Thanks, Bob
Guys, Can you help me with a simple request? How can I add this element to my site? I mean, the bottom boxes with translucent effects: https://s19.postimg.org/ovkhcqaw3/efecto.png
I know that my support time has expired, but I can’t find it in my Composer. Thanks.
Hello,
You didn’t provided your link so we are not sure if you enabled Apicona Advanced or not. Please contact us via our official support system so our team can guide you on this. Also we are not very strict with support licence, but if it involves major change than we ask you to purchase support.
Please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so we can guide you on this.
Thanks, Bob
Appointment button on header, how to link it? I tried shortcodes but nothing worked! Please help.
Hello,
It is very easy to set. Just create button in a new page and than you can copy the shortcode. Please contact us via our official support system at http://support.thememount.com/ so our team member will guide you properly on this.
Thanks, Bob
Still my questions was not complete. Please answer for this also “Also I noted that in your visual composer there is no option to add tabs or accordion, you have to make it”
Hello,
We already replied to your tickets. Please reply at there.
Thanks, Bob
Now i have replied in ticket, I look forward for your reply. please read it carefully and answer me
Thanks for writing ticket. We are preparing reply on your each points.
Thanks, Bob
Bob, Are you reading my comments properly? I am wondered that you are not reading it clearly please read it carefully and give me a solution for it – I have mentioned everything very clearly in the pdf. In the pdf there are four pages, in that leave “contact page” . and the other 3 pages can we able to do it, that is my question, if we can do it tell me how to do it. I look forward for your reply asap. Also I noted that in your visual composer there is no option to add tabs or accordion, you have to make it
Hello,
Looks like duplicate message. Please see our reply on your original message.
Thanks, Bob
Bob I dont understand what you are saying please check the ticket i have replied you. Please read it carefully and send me reply. I am waiting for your reply
Please see the screenshot of the reply for the ticket https://fb-s-c-a.akamaihd.net/h-ak-xtl1/v/t35.0-12/16810250_1287610601326352_1752772264_o.png?oh=fdab4765af6bc726866139891b2b8af1&oe=58A93034&__gda__=1487471472_677568de4f869181460c9993461e623b
Hello,
You just send us your reply. We are checking your all points and preparing our reply. Please wait and you will get reply soon.
Thanks, Bob
Hello Bob, https://scontent-ams3-1.xx.fbcdn.net/v/t35.0-12/16810563_1287593817994697_1088862461_o.png?oh=9f7ff5da037a90eddbdf24ac7a970470&oe=58A9268E > please see the screenshot of the email Yesterday itself i have send you the email to the same email you have replied
Hello,
Please don’t send us reply via email as the system is not linked with email system. We clearly described this on our support homepage. See this:
Also we write notice in all email (in footer) for this too. Please read it.
Please write your comments directly on the ticket page directly. We are now checking our email and will merge your message with system manually.
Thanks, Bob
Yesterday I replied you back from email for a ticket. till now no reply came. I have mentioned everything very clearly in the pdf. In the pdf there are four pages, in that leave “contact page” . and the other 3 pages can we able to do it, that is my question, if we can do it tell me how to do it. I look forward for your reply asap. Also I noted that in your visual composer there is no option to add tabs or accordion, you have to make it
Hello,
We checked your ticket and we didn’t found your reply. The last message is from us and the time is 02/16/2017 6:52 am.
So it’s looks like your reply is not submitted or you replied somewhere else by mistake. Please write your reply so we can reply you. We are waiting for your reply from yesterday.
We just sent you message again in the ticket so you will get email and can write your reply on the ticket page.
Thanks, Bob
Hello! is there a way to show the mobile menu (hamburger) on desktop? I want to use that kind of menu for all views. Thanks
Hello,
Thanks for asking. We limit it to 1200 pixel screen size. But we can increase it so it will be always mobile menu on desktop too. We will do this change in our next update so you can set it. Also we are ready to do this on your server now.
Please contact us via our official support system at http://support.thememount.com and send us your site URL with admin login details so our team member can do this directly on your site now.
Thanks, Bob
