23226 comments found.
I just purchase your theme started building my site, i receive a update with WooCommerce template when i updated it, it messed up my fonts and theme on site.. Your theme (Porto) contains outdated copies of some WooCommerce template files. Please see screenshot: http://prntscr.com/etwl03 When is this going to be fix and updated? Thank you.
Hi,
After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
For the outdated templates, actually, these templates are updated by Woocommerce after the Porto theme updated released. So no worry about these templates, we will update them in our next theme update, it will not affect your site.
Until then please download the file from below link and replace with wp-content/themes/porto/woocommerce/order/order-details.php file.
https://www.dropbox.com/s/ankhlzgi16fvacp/order-details.php?dl=0Thanks
Hi SW-support Team
Thanks for your fast reply..
.Awesome job thank you with dropbox.
BTW this is an INCREDIBLE THEME!!
I will let you know how it goes 
..
Thanks for the appreciation and kind words
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for your love for Porto WordPress Theme.
5 star was given..
I have a few more questions after the update i wanted to add more attributes to my product page (eg; it was working before the update) but when i add its not loading the attributes to the page.
See screenshot: http://prntscr.com/ev2sj2Then i go to the Woo Theme settings and see these 4 on red. i notice after update.
porto/woocommerce/content-product.php version 2.6.1 is out of date. The core version is 3.0.0, porto/woocommerce/loop/add-to-cart.php version 2.5.0 is out of date. The core version is 3.0.0, porto/woocommerce/loop/rating.php version 2.0.0 is out of date. The core version is 3.0.0, porto/woocommerce/single-product/up-sells.php version 1.6.4 is out of date. The core version is 3.0.0
any idea is to why the attributes not loading?
Thank you. SD
Hi,
Please update the theme to the latest Porto version 3.5.4 released. I hope after the theme update your issue will solve auto.
Thanks
Hi, I have bought your themes, and success to install. But in the products pages, there are any “review tabs”. I want to remove the review tabs. How to do this? Can you please help us to fix this?
Hi,
First of all thanks for using the Porto theme.
Yes, you can easily hide it. Please go to Woocommerce >> Settings >> Products >> Review >> Disable the review. https://www.uploady.com/download/9WULizs29d5/VazAgJAthyZLTXRZThanks
hi, i have follow your step, but the review tabs its still appear.
Can you please contact us through our support system so we will check and hide your review tab from product pages.
Thanks
I try to create account in your support themes, but any message : Purchase code already used, so i can’t login or create account…
I create support account using input the purchase code..
Can you please give us your email then we will create the new account on support system.
Thanks
this is my email : analisasitus@gmail.com
Please check your email.
Thanks
It’s really sad to see that so many complaining about problems with Porto after updating their WooCommerce install.
I really hope that you all will learn from this and for the future follow the very old rule “NEVER update any plugins or themes before you know that all parts is compatible with each other”.
If you do not have time to wait for all plugins/themes to be updated and compatible then the problems that might arise is YOUR very own fault.
Rune
Hi,
Actually, we have released the updated theme with latest Woocommerce plugin compatible and also announce this through emails and comment as well.
Thanks for your supportive behaviour.
Have a great day
Hello, wherewe can see One Page Agency Demo
Hi,
You can check the demo here: http://www.newsmartwave.net/wordpress/porto/agency-one-page/Thanks
Your Add to Cart button does not switch to Out of Stock in product list page especially that it is out of stock. It continue to show “add to cart”
I think it is an error on one of your out-dated-templates as I’m not the only one having the same issue here…
why show prev next arrows next to product name? WTF did you guys do with the theme?
Sorry for my tone but I’m getting frustrated with the chaos happening with the WooCommerce update and not being compatible with your theme
If you read our changelog here then you will see that it is our new design for the theme. We are upgrading the theme with new designs and styles. https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
If you want to hide these arrows then you can use this custom CSS:
.page-top .product-nav { display: none; }
Thanks
I won’t try to limit your creativity but you already have that feature on your prior versions (by the breadcrumbs) – the theme started to look like a different theme I have seen before…
Even the styling – add to cart button fonts are different. Are we getting a different set of CSS? or are you using a different theme?
We have updated the Theme CSS files according to the latest theme design. You can change the add to cart font from Appearance >> Theme Options >> Skin >> shop >> Add to cart Font. https://www.uploady.com/download/AtVdgdf_0EE/7Uwu2UZC_EJI5xk4
Thanks
hello, my name is Benson. I have bought the porto them but I have problem with the search bar, the search bar stretches and goes below the navigation. How do I fix this? please help
Hi,
Can you please give us the URL of your site so we will check and give you the solution of your issue.
Thanks
encocha.site
Hi,
Hi,
Please go to Appearance >> Theme Options >> Skin >> Custom CSS section >> and paste the below given custom CSS code:
<><><> #header .searchform { width: 470px !important; } <><><>
Thanks
hello, my name is Benson. I have bought the porto them but I have problem with the search bar, the search bar stretches and goes below the navigation. How do I fix this? please help
Hi,
Can you please give us the URL of your site so we will check and give you the solution of your issue.
Thanks
You will see that the search icon is not aline, it doesn’t look good. I’m waiting for you. Thanks
Hi,
Please go to Appearance >> Theme Options >> Skin >> Custom CSS section >> and paste the below given custom CSS code:
<><><> #header .searchform { width: 470px !important; } <><><>
Thanks
Hi updated to the latest version, and I have problems with the variable products of woocommerce.
What is going on, is this going to be fixed soon?
We ahve already solved the issue in our latest theme. Please update the theme to the latest version and also please update all plugins as well to the latest version. Our latest Porto 3.5.3 is fully compatible with the latest Woocommerce plugin.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
I send a complaint about this author to envato platform – with the lack of support and lack of documentation. I would encourage you all to do the same and rate the item the way you see it deserved…
when they place an order, the order go through but that fatal error notice is what they see
Hi,
Yes, we will solve this issue in our next theme update. Until then please download the file from below link and replace with wp-content/themes/porto/woocommerce/order/order-details.php file.
https://www.dropbox.com/s/ankhlzgi16fvacp/order-details.php?dl=0Thanks
When someone try to check the order details they see this error:
Fatal error: Call to undefined method WC_Order::get_product() in /public_html/wp-content/themes/porto/woocommerce/order/order-details.php on line 44
Hi,
Yes, we will solve this issue in our next theme update. Until then please download the file from below link and replace with wp-content/themes/porto/woocommerce/order/order-details.php file.
https://www.dropbox.com/s/ankhlzgi16fvacp/order-details.php?dl=0And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
Thanks for the reply. After the file you sent through dropbox, the error is still there, I also checked the 2 files and they’re the same, the only difference is that the one you sent out have some line breaks through the code.
.edit:
I uploaded the original order-details.php from the source code of the woocommerce 3.0.1 and it’s working fine! Just a heads up if it helps you solve the problem!
Have a great day!
Thanks!
Sounds Great! that your issue has been solved.
Thanks for contacting us.
Have a great day
Fatal error happened when an order is placed
Fatal error: Call to undefined method WC_Order::get_product() in porto/woocommerce/order/order-details.php on line 44
Hi,
Yes, we will solve this issue in our next theme update. Until then please download the file from below link and replace with wp-content/themes/porto/woocommerce/order/order-details.php file.
https://www.dropbox.com/s/ankhlzgi16fvacp/order-details.php?dl=0Thanks
Advice to everyone is running Porto, the theme is not fully compatible with WooCommerce so my advice to you all is to work with the prior version because I have no idea if these guys are going to update it or not
Hi,
We are already updated the Woocommerce templates and plugin compatible with our latest theme Porto 3.5.3.
Thanks
I’m denying the update but I’m just stating that we have issues with the update so i’m recommending all to wait for your next update so they don’t have to go through the hassle like me or others…
Here are the problems I’m facing so far and I haven’t even finish testing everything…
- Your WooCommerce templates are out-dated and WooCommerce is giving us a warning inside the dashboard – here are the outdated templates:
porto/woocommerce/content-product.php version 2.6.1 is out of date. The core version is 3.0.0, porto/woocommerce/loop/add-to-cart.php version 2.5.0 is out of date. The core version is 3.0.0, porto/woocommerce/loop/rating.php version 2.0.0 is out of date. The core version is 3.0.0, porto/woocommerce/single-product/up-sells.php version 1.6.4 is out of date. The core version is 3.0.0,
- The search area like everyone else is messed up
- Add-to-Cart button is active and showing on out-of-stock products and when you click on it, it will give you message at the stop “you can not order items with 0 instock.
Hi,
- Actually, these templates were updated by Woocommerce after the Porto released the 3.5.3 version. We will update these templates also in our next theme update but FYI these templates will not affect anything on your site and you can use the woocommerce plugin without any problem.
- For the Search issue please use the custom CSS code to set it:
”#header .searchform { width: 470px !important; }”
- Add to cart button is working fine in our theme. Please contact us through our support system so we will check the issue in your site and solve it for you.
Thanks
Hi,
I hope you are doing well. Just saw that you have left the 1 star for the Porto theme. Can you please change it to 5 stars because you have got the best and fast support every time when you face any issue on your site. Actually, We are experiencing higher than normal Tickets/comments volume and apologize for any inconvenience.
We have already told you that our latest Porto 3.6 version is compatible with Woocommerce 3.0.3 version and we are working on the theme update and will make the compatible with 3.0.4 version of Woocommerce. And for the wishlist bug, we have checked the theme already but did not find any issue in the theme that is why we have asked for the site URL and contact us through our support system, without debugging your site How could we tell you the solution to the issue? I hope you can understand it and change this 1 star rating to 5 stars. We are willing to help you and requires your cooperation.
Thanks Have a great day:)
I have updated to 3.5.3 and the search bar is not showing correctly is messing up the nav menu.
I read your previous comments. and follow your instructions:
After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.
But still have the same issue. Please help.
Hi,
Please go to Appearance >> Theme Options >> Skin >> Custom CSS Section and add this custom CSS :
”#header .searchform {
width: 470px !important;
}
”
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
When are we getting a version that is working properly? do you know how much sales customers lose when their website is out-dated or get broken because of your theme?
Please give us a timeline with a clear changelog for your work now? before the weekend starts
Don’t leave us in the dark, we are your customers who are trying to help you test your theme and pay for your support. Clearly we are having an issue and if you not communicating, then you shouldn’t sell a theme that isn’t compatible with WooCommerce anymore.
Hi,
We have already solved the issue in our latest theme and our latest theme Porto 3.5.3 is fully compatible with latest Woocommerce version. Please update the theme and all plugins.
Thanks
WooCommerce templates are not up to date and you shouldn’t sell this item unless it is working properly…
Our theme is fully compatible with latest Woocommerce. We have not received any complaints about the woocommerce compatibility in our latest theme, only in your site it is creating the issue so please contact us through our support system then we will check your site and solve your issue.
Thanks
Your Add to Cart does not switch to Out of Stock in your product list page whenever it is in fact out of stock. It continue to show “add to cart”
Here: https://www.aliciacosmetica.com/urun/plasenta-ve-aloe-ozlu-gece-kremi-50-ml/
Hi,
I think you are using the older version of the theme and plugins. Please update your theme and plugins then your issue will solve auto. Also please contact through your theme purchased account to get the free support for the theme.
Thanks
Porto 3.5.3 has some outdated templates for WooCommerce 3.0
porto/woocommerce/content-product.php version 2.6.1 is out of date. The core version is 3.0.0,
porto/woocommerce/loop/add-to-cart.php version 2.5.0 is out of date. The core version is 3.0.0,
porto/woocommerce/loop/rating.php version 2.0.0 is out of date. The core version is 3.0.0,
porto/woocommerce/single-product/up-sells.php version 1.6.4 is out of date. The core version is 3.0.0
Yes, we are working on these templates and update them in our next theme update. Actually, these templates have updated by Woocommerce in their latest update and we have updated the theme before this update. We will soon release our next theme update.
Thanks
please update the Slider Revolution Slider Revolution
Hi,
Yes, we will update it in our next theme update.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.
Thanks have a great day
I see a lot of people CRY every time about WC.
Before UPDATING Woocommerce wait until you have the green light from porto!!!!!!
How hard is that ?
101 of online shops and websites … Wait before updating. They need time to make everything COMPATIBLE!!!!
Give plugin and theme creator time to do the changes they need.
If you update before they give the green light then its your fault that your site crash not theirs.
Hi,
Thank you very much for the kind words and supportive behavior.
Have a great day
