Hi,

Thank you very much for liking the theme. as we already told you that this is not possible at this time in our theme. We have forwarded this as a feature request.

Thanks for your time

Oh I would be very grateful if you could add that feature, I’m even willing to pay extra to have it completed ASAP. I’m down to two themes in my testing and yours seems to hit the mark more than the second one. Except that do support the Product Masonry option just not the full screen option and well I like your framework a little more, seems a little more flexible. Thanks again.

Hi,

We have already updated the theme and compatible with the latest Woocommerce plugin. Please make sure that you have installed and updated the Porto theme properly also please update all the theme plugins as well after the theme update. I found that your theme is not updated properly. Please re-download the fresh copy of the theme and upload/install it again on your site.

After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

Please make sure that you have installed all the theme plugins and Dynamic Feature image plugin as well on your site. Please go to Porto >> Plugins >> Install and activate all the plugins.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

Please update your all plugins as well from Porto >> Plugins

Thanks

Hi,

Please make sure that you are using the latest version of Porto theme 3.5.3 version with all plugins updated including Woocommerce plugin.

Also, In future please contact us through your theme purchased account to get the support for the theme.

Thanks

Hi,

Actually, these templates are updated by Woocommerce after we released the updated theme. Now we will update them in our next theme update so no worry about these templates, they will not affect anything on your site.

Thanks

For my site I use the plugin “WPPC Premium Bulk Importer Photo to Product Extension for WooCommerce” (to load the massively product – grouped product – ) but now after theme update no longer works. Will you help me ??

Hi,

We have not tested this plugin yet with our theme and its not possible to guarantee 3rd party plugins for us. I think this plugin is not working because of the Woocommerce major update.

Thanks

Sorry to bother, i have done all above, and the problem is not solved.

Can you help please ? It seams the theme is not updated properly.

As we told you that there is no issue in our latest theme. I have checked your site and I am sure that this is not the theme issue. I think you have not activated all the theme plugins on your site. This issue is not related to the theme.

Can you please purchase the support extension then send us your site login details through our support system so we will check your site and solve your all issues.

Thanks

Hi,

I think your theme is not updated properly. Please re-download the fresh copy of the theme from ThemeForest then upload/install the theme again on your site. I hope your issue will solve auto.

If your issue not solved then please contact us through our support system with your site login details then we will solve it for you.

Thanks

Your theme is broken!!! Updating wont help!

Hi,

Sorry to say but there is no issue in our latest theme. Can you please send us your site login details so we will debug your site and solve your issue and update the theme on your site.

Thanks

Hi,

Please go to Porto >> Install Demo >> Click the Instal button on the demo which you have imported in your site already >> Then Select only the Import Theme Options >> Click Yes to install and get back the Demo’s theme options on your site.

Thanks

I think i resolved it updating all the plugins.. now the version porto 3.5.3 have 4 incompabilities for the last woocommerce: La version 2.6.1 de porto/woocommerce/content-product.php está obsoleta. La versión del núcleo es la 3.0.0, La version 2.5.0 de porto/woocommerce/loop/add-to-cart.php está obsoleta. La versión del núcleo es la 3.0.0, La version 2.0.0 de porto/woocommerce/loop/rating.php está obsoleta. La versión del núcleo es la 3.0.0, La version 1.6.4 de porto/woocommerce/single-product/up-sells.php está obsoleta. La versión del núcleo es la 3.0.0,

Hi,

Actually, these templates are updated by Woocommerce after we released the updated theme. Now we will update them in our next theme update so no worry about these templates, they will not affect anything on your site.

Thanks

Hi,

I have checked your site in safari browser and everything is working fine. I did not saw any issue on your site. Please check your site after removing the browser cache or check your site on other computer or laptop.

Thanks

Hi, my client and I have been clearing caches many times but still seeing problems in Safari.

Here’s a few screen shots from my client:

http://bit.ly/2oacWnQ, http://bit.ly/2pefLoN, http://bit.ly/2nK5NhL

These are the pages showing those bad results in Safari:

https://www.biblepathwayadventures.com/donkeyspeaks/ https://www.biblepathwayadventures.com/stories/betrayal-of-the-king/ https://www.biblepathwayadventures.com/adventure-corner/

She (my client) said that the problems don’t show on all pages, just sporadic ones here and there. Not sure what to do at this point. Not sure if it may be a specific Safari version that needs a coding fix?

Hi,

Can you please contact us through our support system with your site and issues details so we will check and solve your issues.

Thanks

Hi,

1. Please read and follow the instructions given in the theme documentation here about the theme update: http://newsmartwave.net/wordpress/porto/documentation/#update

2. You can remove it with the help of custom CSS. Please go to Appearance >> theme Options >> Skin >> Custom CSS section and paste this CSS:

<><><>#product-tab .tab-content h2 { display: none; } <><><>

3. You can use only the image and text for the logo.

Thanks

Hello!

Yes i read this instructions but my question is:

I will use Envato toolkit. Do i need to make all this before updating: -You should completely remove all previous porto theme folder. -You shouldn’t rename porto theme folder. -You should reset browser cache, server cache and plugin cache.

Or not?

No, there is no need to do these things when you are using the Envato toolkit.

Thanks

Hi,

I have checked the theme and there is no issue found in the theme. Can you please send your site login details through our support system so we will check and solve your issue on your site.

Thanks

If you cannot do a simple update without totally ruining my site, please give me back my money and I’ll look for another theme. You are working with stores that have a name and a reputation to look after. How can I serve my clients like this?

Hi,

After the theme update please go to Appearance >> Theme Options >> Skin >> Compile CSS Section >> Click the Save Changes Button >> Then Click the Theme CSS button >> Then Click the Plugin CSS button to recover your site settings and colors options.

You can change the font of the add to cart button from Appearance >> Theme Options >> Skin >> Shop >> and select the Add to cart button font.

And FYI we have changed the theme design in our latest theme update and renew the theme design and already mentioned in our changelog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

But you can change all the options easily from Theme Options.

Thanks

Hi,

I have checked the theme and did not find any issue in the theme. Actually, these templates are updated by woocommerce after the Porto theme released the update. We are working on these 4 templates and will update them in our next theme update. These templates is not affecting anything to the theme and site. No worry about that.

Thanks

when will it be the next theme update? your theme is affecting the site and I had to shut it down making my client lose a lot of money every day! All the products are not showing up instead showing this error “Parse error: syntax error, unexpected ‘if’ (T_IF) in /home/fastwvuj/public_html/wp-content/themes/porto/woocommerce/loop/sale-flash.php on line 1” and this happened only after updating therefore the cause is your last update. At least provide me with a link for the previous version so I can upload it back.

Thanks!

Hi,

Porto updated version has been released now. Please update Porto theme 3.5.4 with latest Woocommerce compatibility and all templates updated.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks

Hi,

For Demo installation:

I think you are using the PHP 7 version. Can you please change your PHP 7 version into PHP 5.6 because Ultimate Addons for Visual Composer did not support the PHP 7 version. So please before installing the Demo change the PHP version and after install the Demo you can revert back to PHP 7 version for the fast speed. I hope PHP 5.6 version did not create the problem for you.

IMPORTANT: The included plugins need to be installed and activated before you install a demo. Please check the Porto >> “System Status” tab to ensure your server meets all requirements for a successful import. Settings that need attention will be listed in red.

For VC plugin Activation:

There is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by Smartwave. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

Thanks

You can set everything from Theme Options.

And also Could you please purchase support extension to get further support? Your 6 months of support period has already expired one year ago. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

1. You can set the header transparent from Appearance >> Theme Options >> Skin >> Header

2. Please go to Porto >> Install demo >> Click the Install button on any demo >> then please only select the Import Shortcode pages >> then click yes to import all shortcode pages >> In this way you will see all the pages with shortcode in that pages you will also see the Pricing table page as well with all price box settings.

Thanks

can you please provide a link to download the old version of the theme?

Hi,

Actually, your theme files are not uploaded properly. Please update your theme once again after downloading the fresh copy of the theme from ThemeForest. Also please go to Porto >> Plugins >> update all the theme plugins as well.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support. Thanks for your understand.

Thanks have a great day

Hi,

Can you please share your site URL so we will give you the custom CSS code to set the search bar.

Thanks