823 comments found.
The emails in the contact form use the same address for the ‘from’ and ‘to’ fields which is causing them to end up in the spam folder. Is there a way to change the ‘to’ email on the theme’s contact form?
Hi Csandstedt.,
Yes, you can easily change the mail id by adding the “to_email” attribute to our contact form shortcode,
[dt_sc_contact_form to_email="somemail@somedomain.com"]
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Dear Customers
We will be on Holiday for Next 3 Days! (25.08.2017 to 27.08.2017) . Thank you Very Much for Understanding…Team will be back on Monday
Regards., DesignThemes Support.
A few questions before I purchase:
1. Can users enroll themselves on a course
2. Can users login and return to the last point they were working at (i.e does the system remember what the user has worked through?
3. Can I restrict parts until the user has completed certain parts (or achieved certain scores)
4. When the user completes a test can I then allow them to be rewarded (i.e with a link to an otherwise hidden game or something)
5. Can users send ‘evidence’ of what they have passed to an email (i.e their teacher that may not be me)
Hi lrymill.,
Thank you for your interest on our theme.
1 ) Yes, students can enroll the course themselves.
2 ) As of now we don’t have that option.We will consider it in future update
3 ) You can’t restrict the contents based on their completion, but you can restrict some content for some duration,
Refer : https://docs.woocommerce.com/document/woocommerce-memberships-restrict-content/
4 ) As of now we don’t have any additional reward functions, but when user complete their course, you can provide course certificate or badges.
5 ) Yes, you can enable the mail notification when learners complete thesis course.
Refer : https://docs.woocommerce.com/document/sensei-email-notifications/
Regards., DesignThemes Support.
Hello—quick question (loving the theme and have had no problems!!!) One of the pages that is using the team plugin is showing the last team member listed as the page name in the browser tab. Instead of the tab saying “Staff | Website Name”, it’s saying “Person Name | Website Name”. Is there something I can do so the browser tab says “Staff” (the title of the page) instead of the last person’s full name in the plugin? Thanks!!!
Hi jacszen.,
Kindly send us page link with some screenshots where you want to change the text, along with your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
It seems that your support has expired on 02/03/2016. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
Hi Tom,
Thanks for letting us know. We will surely consider to include that patch in our theme in our next version. Thank you.
Regards., DesignThemes Support.
Wonderful! I’ve just applied Kathy’s patch myself, via child theme, and it works perfectly.
To make it even simpler… On line 146 in the file “register_custom_attributes_in_menu.php”, add this:
<?php do_action( ‘wp_nav_menu_item_custom_fields’, $item_id, $item, $depth, $args ); ?>
Done!
Hi TomStone.,
Thanks for letting us know. We will surely consider to include that patch in our theme in our next version.
Let us know, if you find any issues in future.
Thank you.
Regards., DesignThemes Support.
Hi, I have Guru Lms and used it with Learndash, we are able to use it before but now we are having issues with the quizzes not loading. I tried to change our theme to 2017 and it worked. What could be the possible reason why we are having issues with Guru?Please help. Thank you.
Hi kkeltner.,
We are always ready to help you. Kindly mail us have a better understanding on it by getting back with some screenshot like references. So that, we can check and have a clear look from our end.
And also it seems that your support has expired on 19/05/2017. Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Visit the below link for renewing the support
http://wedesignthemes.com/support/knowledge-base/how-to-extendrenew-your-support-period/Regards., DesignThemes Support.
I had issues with my guru lms theme to our website. We have Learndash Quiz not loading but when we switch to a different theme there is no issue. What is the possible reason?
Hi.,
Thank you for contacting us.
The Learndash Quiz plugin is not compatible with our theme.
If you found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
We are able to use it before and it was working well. Is there any way you can help us fix the issue with our Quiz not loading?
The reason why we are not extending our support yet is that of this issue. We are willing to pay and extend the support if you can guarantee that you can fix the issue with our Quiz or any future issues. Please let us know. Thank you.
Hi kkeltner.,
We have visited your site, and quiz loads fine. Please have a look.
Refer : http://recordit.co/iw7Gdoh4aD
So, kindly send us some video/screenshot where you have the issue. So, that we will help you better.
Regards., DesignThemes Support.
Hi,
I have a huge problem at my site. The page builder does not work. If I write/change something, it doesn’t update in the database.
Maybe I need an update, but I can’t download the theme. I don’t know why. The theme was bought at this account a couple of years ago, but it is not in the download list anymore. What’s wrong?
/ Peter
Hi MikkelHede.,
The theme was purchased from the account “MikkelHede”, but you are now using another account “Mikkel_Hede”. Please try to login with the account “MikkelHede” and you will get the latest version of the theme.
Please follow the instructions in the below knowledge base link for updating the theme.
http://wedesignthemes.com/support/knowledge-base/steps-to-update-the-theme/Regards., DesignThemes Support.
Hello. I updated the theme as you said in other comments, but the message “Guru Page Builder in DesignThemes Core Features Plugin 1.5 comes with major update. In order to make your existing pages (created with page builder) to work properly click Update Content button in Dashboard > Guru > Page Builder > Update Content” keeps showing. What happens is that I click the button UPDATE CONTENT and nothing happens! I have to make some changes and the theme is not working!!! Please help!
Hi.,
Thank you for contacting us.
Please send us the screenshot of your issues, including the WordPress and FTP Login details via the bottom right form @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look form our end.
Thank you, we look forward to serving you!
Hello, Unable to make changes to the content on my homepage, especially hyperlinks!? Updated to the latest version of the theme, disabled all third-party plugins and still the issue isn’t resolved. My support pack recently expired; will be renewing it by the end of this month, as it has to go through an approval process. Can I get some help on this issue meanwhile, please?
Hi.,
Yes, we are ready to help you. Unfortunately, without looking at the backend, we cannot troubleshoot the issue. So, kindly send us your updated WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes Refer : http://prntscr.com/f9khdo
And also kindly send us some screenshot/video where you have the issue, So that, we can check and have a clear look from our end.
Regards., DesignThemes Support.
Is it compatible with Learn Dash plugin? I wanna use a beautiful theme for WordPress installed LearnDash.
Hi.,
Thank you for contacting us.
Sorry, we have not tested the theme with Learn Dash plugin.
We can guarantee for only the plugins listed in the themeforest page.
Regards., DesignThemes Support.
Will there be an update to this theme soon? Will it be PHP7 friendly and also work with word press 4.7.3?
Hi datavizion.,
We will soon update the guru theme to compatible with latest version of wordpress and php7.
Regards., DesignThemes Support.
I’m disappointed with the developers; the updates to VC plugin is not being provided to theme owners, despite making requests via the support forum – the disappointing part is to NOT receive a response for the request!???
Hi digitalfactory.,
We have not received any request from your for the Visual Composer plugin. As per the request now, we will send you the latest Visual Composer now.
Regards., DesignThemes Support.
Hello, Unable to make changes to the content on my homepage, especially hyperlinks!? Updated to the latest version of the theme, disabled all third-party plugins and still the issue isn’t resolved. My support pack recently expired; will be renewing it by the end of this month, as it has to go through an approval process. Can I get some help on this issue meanwhile, please?
Hi.,
Yes, we are ready to help you. Unfortunately, without looking at the backend, we cannot troubleshoot the issue. So, kindly send us your updated WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes
Refer : http://prntscr.com/f9khdo
And also kindly send us some screenshot/video where you have the issue, So that, we can check and have a clear look from our end.
Regards., DesignThemes Support.
I installed the Sensei plugin and also Woo-Commerce. It was later decided to remove Woo-Commerce so I am left with Login/Register in the top header however everytime it is clicked it goes to ‘My Courses’. I think the site designer changed this by accident. I dont need anyone to Register, I just need individuals to be able to login and complete the courses from a protected area. How can I get the login shortcode, widget…whatever it is to point to the username/password when I click on login rather than ‘My Courses’ without having to reinstall sensei?
Hi.,
Get into the corresponding header file, under the theme directory path(Ex: wp-content/themes/guru/header.php) there you can change the login URL like the screenshot.
Refer : http://prntscr.com/elf7hs
Regards., DesignThemes Support.
Hi
I’m a little confused about sensei. So is it included in the Guru package or do we need to purchase it separately?
Thanks
Hi.,
Thank you for contacting us.
Sensei plugin is not included in the theme. You need to purchase it separately.
Our theme only supports sensei plugin.
Thank you, we look forward to helping you!
Regards., DesignThemes Support.
Hi,
I’d like to know if I can create a quiz/test that requires a payment for each attempt. Basically to stop users from taking the test repeatedly until they pass by means of guess and check.
Thanks R
Hi rfunai.,
Sorry we do not have that feature in our theme. In our guru theme we use only sensei plugin for adding courses. So this needs to be done in the sensei plugin side.
Regards., DesignThemes Support.
Hi I am interested in purchasing this theme to create an online English course. Does the quiz/question function have the option to allow students to chose correct vocabulary/phrases from an essay in a lesson. For example, they read a model essay and some of the words/phrases within the essay are multiple choice, and the student has to choose the correct option.
Thanks
Hi.,
Thank you for your interest on our theme.
Yes, you can add a questions with multiple choice option. In our guru theme you can add a six type of questions.
1) Multiple choice
2) True/False
3) Gap Fill
4) Single Line
5) Multi Line
6) File Upload.
Refer the screenshot: http://prntscr.com/e6gqae
Regards., DesignThemes Support.
Hi Thanks for your reply. What I mean is can I create a gap fill essay like the one shown in the blue box on this page:
http://www.ieltsbuddy.com/ielts-table-gap-fill-exercise.htmlI know it says gap fill in your list but i’m not sure from your screen shot.
Thanks
Hi.,
Sorry for the inconvenience, we do not have that feature.
Regards., DesignThemes Support.
Hi again With the questions (specifically the gap fill type), is it possible to display text (in our case an essay) directly above the questions, so the student can refer to the text to answer the questions? Or are the questions part of a separate quiz section. The following page has an example of what I mean. You can see the questions at the end specifically relate to the letter above it:
http://www.blairenglish.com/exercises/emails/exercises/neutral_email_request/informal_email_request.htmlThanks again for your support
Hi.,
Thank you for your interest on our theme.
The classical Gap fill question type is available in “Sensei Course Plugin Quiz”.
Check the screenshots below:
http://prntscr.com/ecpxtz http://prntscr.com/ecpyt0Refer the page link : https://docs.woocommerce.com/document/adding-quizzes/
Regards., DesignThemes Support.
Hello Admin
I Am Interested to purchase your theme, but something is missing on the theme it’s about “HD Videos” I can’t see the courses that include videos. Also, I don’t know how to add them to your website? And is there any option for pay video course or not?
and where I will upload videos is their space or there is another space option like Dropbox, and how people can look at them after they made payment,
I hope you can answer me soon as possible you can
Best Regards HH Service
Hi.,
Thank you for your interest on our theme.
Yes, using the sensei plugin course option you can easily upload the videos in to our theme. You can add a course video when you have created a course.
Refer the screenshot: http://prntscr.com/e62bxh
And we do not have any special payment option for the video courses.
Regards., DesignThemes Support.
is there any way to hide the course after uploading them?
i mean after visitor made payment then Unlock and give access to the video training course?
Hi HHSERVICE.,
When you have uploaded the video under the course content section using the embedded code, then users can not view the video before purchasing the course.
Regards., DesignThemes Support.
Two Pre-purchase Questions:
1. Does this theme work with WooEvents Pro – WordPress Event Calendar & WooCommerce Ticketing plugin?
2. We are looking at your theme because we need teachers to post grades on the students page. So when a student pays for a class (they will attend the school physically – not online) they get a login so they can access a page where a teacher can leave a note or grade – and the student can’t change/edit that page. Does this theme do this?
Thank you! S
.
Hi.,
Thank you for contacting us.
1) We haven’t checked our theme compatibility with WooEvents Pro – WordPress Event Calendar & WooCommerce Ticketing plugin. If there is any conflict with our theme, we will help you in fixing it based on the issue.
2) Students can pay for a class and they can attend the class physically. They will get online access where they will be to view their dashboard. But there won’t be option for teacher to leave students grade in their dashboard.
2) a) But teacher can communicate with student using Messaging option in BuddyPress plugin.
2) b) If you add Courses, Lessons and Quizzes options online, then teacher can grade student and it will appear in student dashboard.
Regards., DesignThemes Support.
Hello I have some questions for you. What are the reasons for releasing GURU theme ? What are the main differences with LMS theme (Guru vs LMS)? What are advantages of GURU over LMS theme ? Guru theme will be also updated for PHP7 ? LMS theme supports Sensei addons. Sensei addons are supported by GURU ? Thank you very much.
PS My guess is that LMS is the best LMS theme for WordPress. But I will decide after GURU update.
Hi RichardsC.,
1) This is our first theme for the learning category.
2) In our guru theme, we do not have custom post type courses option. You can add courses only via sensei premium plugin. But in our LMS theme we have both custom post type courses and sensei courses. You can add courses using both types.
3) The LMS theme have more advantages than Guru theme and you can check the updates from its changelog.
4) Yes we will update the guru theme also to php7
5) Yes, our GURU theme is compatible with SENSEI Plugin.
Regards., DesignThemes Support.
